Trusted Agent profile · Hertfordshire
★★★★★
1,773 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,773 reviews on six platforms, rated 4.8 out of 5 overall.
1,631
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBetter late than never ;-), but i wanted to thank Lily and Georgina of Frosts Harpenden for being awsome working with me through the renting and move process late last year. Very much appreciated and highly recommended.
Thank you very much Karim we really appreciate your kind words
5/5
GoogleWe worked with Frosts to find a rental and we enjoyed excellent service from start to finish from Lily and the team. I would definitely recommend them for anyone looking to rent in Harpenden.
Thank you Neil that's great to hear, Lily and her team will be really happy to hear that you were pleased with the service that you received. We appreciate all recommendations and hope that you will let us know if you need any further help in the future.
5/5
GoogleThe team at Frost's look after a number of properties that I manage. I have always found them helpful, efficient and knowledgeable. Tenants have also always talked positively about their experiences with them. Thank you.
Thank Paul that's great to hear and we appreciate the time you have taken to let us know.
5/5
GoogleFrost's have helped my partner and I move into our new flat quickly and easily. They have been very helpful so far and I would recommend them to anyone.
Thanks Matilda, we appreciate any recommendation, good luck in your new home.
5/5
GoogleWe had a flawless move to our first ever flat! Thanks to Lily especially for helping us with everything, none of our questions went unanswered and the whole process was so seemless! Would and will recommend in the future!
Thanks Louis we really appreciate the feedback, Lily is delighted and we very much appreciate any recommendation.
5/5
GoogleFrosts deal with all my properties and have done for many years, i normally deal with sam and she is very responsive to any queries i have and deals with any problems promptly.The level of service has always been excellent and i would highly recommend them.
Thanks Rob we will let Sam know and thank you for taking the time to leave such kind words.
5/5
GoogleFrosts Harpenden provided an exceptional service throughout the whole process . Thank you to the team, especially James (in the offer stage) and Trudie (in progressing it to completion)! I would use them again and happily recommend.
Thank you for taking the time to let us know Michael it is much appreciated.
5/5
GoogleThe team at Frosts, in particular Lily, have always been really helpful. You know they have got your best interests at heart and they went above and beyond when we were moving into our house
Thank you Sam we really appreciate the feedback and Lily is delighted.
5/5
GoogleLily helped us market and rent our four properties. All rented quickly and for the asking price. Always happy to help and very easy to work with. Would definitely recommend for rentals!
Thank you Heather your feedback is much appreciated, Lily works hard for her clients but its always lovely for her to get such a positive recommendation.
5/5
GoogleLilly and the team were amazing!! We found our perfect home and went above and beyond to help us all the way. Highly recommended, thank you for all your hard work. Mike and Suzy 🙂
Thanks Mike, lovely feedback and we are really pleased to hear that you would recommend us in the future.
5/5
GoogleMy wife and I were most impressed by the professionalism and attention to detail of the staff at Frost's, Harpenden. Thanks to Alsaida in particular who worked hard on our behalf. Purchasing a new home can be very stressful so it's heartening to find someone who is keen to help every step of the way.
Thanks Sammy we will let Elsaida know, she will be delighted to know that her hard work was appreciated and that she was able to help.
5/5
GoogleWe bought our house through Frosts Harpenden. Shout out for Trudie - the sales progressor. Altho we had a unnecessarily long drawn out lead up to exchange (which was no fault of Trudie's), Trudie was the only consistent - keeping us up to date and chasing solicitors down. She was also sympathetic to the stresses moving house brings which was very kind and a breath of fresh air. Altho not always the bearer of good news she was always honest and that was greatly appreciated.
Hi Poppy, thank you very much for your kind words Trudie will be delighted to hear that she was able to help and that you appreciated her help.
5/5
GoogleLily was fantastic to deal with, from the beginning of the process right up to the day we moved in. Nothing was too much trouble and she handled any queries and questions i had (there were many!) swiftly and without hesitation. The girl is a legend.
Thank you Mr and Mrs Beechey that's such lovely feedback and we know Lily will be delighted!
5/5
GoogleI would like to say a big thank you to James for his hard work at the beginning and how amazing Trudie have been from start to finish. Polite, very knowledgable, very helpful does over and beyond her role. A big thank you for making this happen. I am so happy would and recommend this team. You are fabulous!!
Thank you Tracy you are very kind to let us know your feedback, the team will be delighted.
5/5
GoogleTrudie has been absolutely fantastic through what ended up being a fairly complicated sale. She was regularly on the phone (and always available) throughout the whole process. Without question Trudie played a significant role in keeping the momentum going. We are very grateful!
Thank you Katie that's lovely to hear, Trudie will be delighted to hear what you have had to say. We wish you well and please call us if we can help in the future.
5/5
GoogleWe've just moved with Frosts and Lily was so friendly and helpful. She resolved any issues we had promptly and professionally. Would highly recommend renting a property with Lily and Frost's Harpenden.
Thank you very much Sarah and please accept our apologies for the late reply. Lily is delighted that you were happy with the service you received and please call her if you need any further help.
5/5
GoogleAn overwhelmingly pleasurable experiance. The whole team were friendly and approachable. I had the fortune of Lily assisting me with my move and nothing was to much trouble. Highly recommend them and would certainly use again!
Thanks Lee we really appreciate the time you have taken to let us know and we hope that you will let us know if we can help at any point in the future.
5/5
GoogleI was very impressed with the service I got from Frosts. From the outset James could not have been more helpful in selling my property. As it was an Executor's sale and I do not live in the UK, James was really helpful in sorting out a range of problems which I was not on hand to deal with myself. Dealing with Frosts certainly reduced the stress levels in what was a difficult situation for me.
Thanks Margo we are really pleased to hear that we were able to help you in challenging circumstances and we wish you well for the future
5/5
GoogleI cannot praise the team at Frost’s high enough especially James and Elsaida. I would recommend them above all other estate agents because they put my house on the market above what other estate agents said I would get and I actually got more than the asking price. Lucky? Maybe. But Elsaida worked hard and I’m ever grateful. I also used Frost’s Conveyancing and I wouldn’t hesitate to recommend them as well.
Thanks Yasmina we really appreciate the feedback and wish you well for the future, we appreciate all recommendations as its the foundation of our business, James and Elsaida pass on their thanks.
5/5
GoogleIt is rare for estate agents to receive great reviews when it comes to lettings and tenants but Frost's definitely deserve every star, in particular Lily Dawes! The whole process was dealt with professionally and in a very timely manner. Thank you so much for everything!! Highly recommend Frost's Estate Agents.
Thank you Angela and Ricardo, Lily was delighted to hear that you were happy with the service that you received and we really appreciate the recommendation.
5/5
GoogleFrosts, in particular James and Elsaida made a relatively complicated and at times clumsy process appear much easier, they were continually supportive throughout the, chasing up and down the chain to keep everything moving. Communication was excellent, the advertising and finding a buyer is just the start, the real hard work comes during the build up to exchange of contracts, they are the only real key point of information from the chain and we’re very good at immediately responding. I would recommend them and definitely use them again.
Thank you very much Nick we are really pleased to hear that the team were able to help in what was clearly a challenging time. We will let James and Elsaida know all your lovely comments and we appreciate all recommendations as its the foundation of our business.
5/5
GoogleFrosts Estate agents were excellent in dealing with our property, a special thank you to Lily who was so understanding and helpful nothing was to much trouble, it was lovely talking to her she made us feel really at ease with her friendly manner. Highly recommend Frosts.
Thanks Penny, we are really happy to hear that you were happy with the service you received form Lily and the team.
5/5
GoogleLily Dawes has been our point of contact at Frosts for over 10 years. The lettings service that we have received has been fantastic, always being kept up to date with progress and with very few void periods between tenants. Great service....!!
Thanks Graham we really apreciate the time you have taken to let us know Lily will be delighted to hear that as a lomg term client you are happy and that we have given consistently great service.
1/5
Facebooktrying to get lettings dept to deal with a problem in a property they manage is impossible
Its been the same for us
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,154 reviews rated 4.8 out of 5, followed by Harpenden with 306.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.
