Trusted Agent profile · Hertfordshire
★★★★★
1,773 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,773 reviews on six platforms, rated 4.8 out of 5 overall.
1,631
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMatthew , Trudi and the team performed an excellent job in selling our home in a difficult market , and I would thoroughly recommend their market knowledge in the sale of your home. Thankyou all for your efforts.
Thank you Alan that's great to hear we are really grateful for your lovely feedback we wish you well and please do not hesitate to contact us if you have any further questions.
5/5
Googlewe have been to a viewing with Adam recently and he simply is the best. Polite and genuine, he did not rush us trough the viewing, but professionally helped us trough it with his contagious smile!
Thank you Andrea that's lovely to hear we hope that your search goes well and let us know if we can do anything more to help
5/5
GoogleWendy from the Marshalswick office showed a property to my partner and I last weekend. She was very helpful and knows her business. We are very happy to recommend Frosts.
Thanks Mark it's kind of you to let us know. We hope you find what you are looking for soon.
5/5
GoogleWe worked with Trudie at Frost’s on a purchase in St Albans. While the process was long and at times stressful, Trudie was great at keeping is updated at all times and keeping the pressure on a (long) chain on our behalf. Would definitely recommend!
Thank you Nicola we really value the recommendation and we know that Trudie will be delighted to hear your kind words.
5/5
GoogleExcellent service. In a challenging market, didn't take their foot off the pedal once, and went above and beyond on several occasions during the course of the transaction. Matthew, Shaun and Trudie - thank you so much for all your help and assistance. Would not hesitate to recommend Frosts. Suzanne
Thank you SD we appreciate the feedback and we wish you well for the future
5/5
GoogleRecently sold my late parents house through Frosts (Marshalswick).Sale was dealt with by Matt and Shaun who quickly found a buyer. The entire process was dealt with efficiently by the team and Trudie went the extra mile to process the transaction Excellent communication and all round professional service
Thanks John we are really pleased that everything went well and that you were happy with the service that you have received and we will let the team know.
5/5
GoogleI would like to thank Matt Shaun Trudie and Rosie for all the help they have given us over these past weeks with both our sale and purchase . Matt initially for his help and advice with our sale and purchase . Shaun who fed back all the information and comments from our perspective buyers Shaun also worked very hard to close the sale for us . Trudie then acting as a great liaison officer between both vendors and buyers . Rosie was always so helpful when you called in . Finally Matt going to Buckinghamshire to deliver contracts by hand to a solicitor to ensure exchange and completion could take place to suit everyone. Top marks . As a foot Note Laura Batten our solicitor from Frost Conveyancing was absolutely brilliant working and ensuring everything was covered for us every step of the way . Thanks to All
Thank you very much Yve we really appreciate such a comprehensive recommendation and are really pleased that you were happy with the service all the way through the process as it is something we work really hard to deliver. We wish you well for the future and please do not hesitate to contact us if you need any further help.
5/5
GoogleI have just sold and bought a property through Frost's. From start to finish it has been seamless. From Matt who came to value the property, to Shaun who had been nothing but lovely on the phone with regards to booking in viewings. And then the lovely Jess who finally sold our property and helped us buy ours. Great service. Thanks again
Thank you very much Lianne the team will be really pleased to hear your lovely feedback, thank you for taking the time to let us know.
5/5
GoogleI can thoroughly recommend Frost's Estate Agents. Matthew Brand was very professional and certainly knows his profession. He sold my house within one week which was very impressive ! What I appreciated the most was they got on with their job, kept me informed and didn't hound me (as I have experienced with other estate agents in the past) Thank you for all your hard work.
Thank you Lynne we are really happy to hear that Matthew and the team were able to deliver the service that you desired we will pass on your kind words and please do not hesitate to contact us if you need any further help in the future.
5/5
GoogleWe sold our flat with Frosts in December 2019, an appreciation and awareness of the local market is why we went with Frost's. We were not disappointed and I'm awarding them a 5 start rating due to their excellent customer service. Matt Brand who did our evaluation ticks all the boxes you need (professional, knowledgeable, approachable) in an estate agent. A very, very special mention goes to Trudie, our sales progressor. We faced an uphill battle with the onwards chain (not Frost's) and I cannot sing Trudie's praises enough. She was exactly who we needed on our side and was relentless in doing her upmost to get the chain moving forwards. Incredibly friendly and knowledgeable she was great at giving updates which were hugely reassuring! A great asset to the Frost's team. Wouldn't hesitate to recommend.
Thank you very much Martin your thorough and glowing review is much appreciated the team will be delighted!
5/5
GoogleWe initially decided to go with Frosts Marshalswick, after hearing excellent Feedback on their service.. After we had met with Matt Brand, Sales Manager, his friendly, professional and informative approach convinced us we had made the right decision. Progressing, what became a difficult sale, was managed by the amazing Trudie Cobb; she kept us informed and actively chased all other parties, particularly as the sale neared completion. We are very pleased with all the staff at Frosts who assisted us and brought us to a happy exchange. Many thanks. Mr. & Mrs Healy
Thank you Wendy for your kind words we are really pleased to hear how happy you were with the service that Matthew, Trudie and the team delivered. We will pass on your feedback and we wish you well for the future.
5/5
GoogleThe whole team at Frosts have been fantastic throughout the process of selling our flat and buying our new house. We cannot fault any of the staff we have dealt with. Trudie in particular has been brilliant at progressing everything, keeping us updated and answering any queries we've had. We couldn't be happier with the service we've received and would not hesitate to recommend them.
Thanks Ryan we really appreciate the feedback it really is great to hear how happy you were with the service Trudie and the team will be really pleased
4/5
GoogleRating only, no written review.
Hi Craig we are obviously disappointed that we didn't get a 5 star and hope that in the future we will deliver the level of service that so that you might reconsider.
5/5
GoogleMy fiancé and I have had a really lovely and easy experience in finding our new home with Frosts, and Lily in particular! She has made everything super easy for us, from letting us take our time to look around the property, to getting our references and paperwork done incredibly efficiently. We would 100% recommend Frosts, and would happily go through them again in the future.
Hi Cat thank you very much for the recommendation and we will be more than happy to help at any point in the future should you need us.
5/5
GoogleRecently we started the process of moving house and have been in contact with Lily from Frosts in Harpenden with regards to finding a property. Dealing with her was very easy and she gave us all the information we needed in a timely manner and was very supportive in us securing our next house. I would definitively recommend her and Frosts as it has all been very smooth and quick.
Thank you Celine we really appreciate all recommendations as its the foundation of our business, we wish you well in your new home and let us know if you need any further help in the future.
5/5
FacebookWe used Frost’s Estate agents to acquire our new property, which was purchased from a local property developer. From the start, John (the valuations manager) has been professional, showing the highest level of customer service. He kept us informed throughout the process. He was honest and clear from the start with his client expectations.Rochelle (the sales progresser) has also been extremely professional, kind and helpful throughout the process, whilst keeping us up to date at every stage. Frost’s have made the process run like clockwork and I would highly recommend them if you are considering selling your property. If we were to ever sell in the future we would use Frost’s without a doubt.
Thank you very much Michael John and Rochelle will be delighted you hear your feedback and we really appreciate your recommendation
5/5
allAgentsI have never needed to rent
I have never needed to rent before so was unsure about the process,I had no need to worry as Lily from Frosts in Harpenden made the whole process very easy & helped me through from start to finish,she turned something that could have been a minefield into a enjoyable experience Thanks Lily
5/5
allAgentsWe have just exchanged today
We have just exchanged today on our purchase through Frosts in Harpenden. John and James were so helpful and patient with our initial viewings and subsequent offers Trudie was exceptional in her role of Sales Progresser, Keeping all parties throughout the chain informed of developments as they came up
5/5
allAgentsSophie has been absolutely
Sophie has been absolutely amazing, so easy to contact, always proving great information and support throughout the whole process. We are moving back to the UK from New Zealand and have been in contact with numerous different providers, however Sophie has stood out, she has made the process seamless, helping us find what we were looking for.
5/5
allAgentsProfessional and
Frosts has managed the letting of my property to the highest standard, I've been really pleased with the quality of tenants and the quality of service they've provided. They have taken any stress away by making the whole letting as smooth as possible. Hollie Taylor - brilliant!! Just recently we decided to sell our property and worked with John Sullivan to get it on the market. He has been excellent at keep us updated on the progress of viewings and his view of the market. Whilst it wasn't always the best news (current climate), I was assured that he was checking-in with me regularly. We have now secured a purchase via Joseph Gaskin. I have been really pleased with Joseph's management of the sale so far, getting us a price we were happy with (gain current market exemptions!). If Frosts manage the full sale as well as they have managed everything else I will be a happy bunny.
5/5
GoogleOverall we were extremely pleased with the service we received, the staff were very professional & helpful.
Hi Cath thanks for letting us know we will pass on your kind words to all the staff involved
4/5
GoogleGood Service. Very helpful when dealing with staff. Special mention for Trudie who really provided an excellent service.
Thank you Jane that's great to hear and please accept our apologies for taking so long to respond
5/5
GoogleTrudie was brilliant, always kept us in the loop and had a great level of professionalism.
Thank you Robert, Trudie will be delighted to hear your kind words.
5/5
GoogleVery happy with the service provided by all members of staff at the Wheathampstead office. Trudie in particular has been extremely helpful with frequent updates. Would definitely recommend them.
Thanks Rob we really appreciate any recommendation and we are really glad that we were able to help, we will pass on your feedback to Trudie.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,154 reviews rated 4.8 out of 5, followed by Harpenden with 306.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards: Frost's Estate Agents,, St Albans won Platinum; Frost's Estate Agents,, Harpenden won Gold; Frost's Estate Agents,, Marshalswick won Gold.
