Frost's Estate Agents, estate agents in St Albans, Harpenden, Marshalswick and 1 more

★★★★★ 5/5

Google

Thanks so much to Rose Johnson. She was outstanding throughout our search for a rental property in St Albans. She was keen to find out exactly what we were looking for, was quick in letting us know as soon as property that we might be interested in came on the market, was honest about what we would and wouldn't like about particular property. She made it easy to arrange and liaise on viewings. We presently live hours away and her help in that was especially apprediated. And after she found the perfect property for us, she held our hand as we went through the referencing process with Rightmove. We are so looking forward to moving into our new home. We would recommend Frost's, and Rose particularly unreservedly.

Richard · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

The property management team at Frosts have been very helpful and have provided a great service experience. Melanie H, Head of Property Management in particular is extremely attentive towards resolving any tenancy issues as they arose during the past 3years.

Jim · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I have rented with Frosts over the last 4 years and have to say that our Property Manager Jasmine Pratt has been fantastic! Jasmine has kept me updated with any maintenance works that have been ongoing and has always been supportive with any questions. I would like to thankyou for your support Jasmine, you are a brilliant Property Manager!!

Dawn · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I have just moved into the UK and I was very lucky to come across Frost's Estate Agents while looking for a house to rent in St. Albans. Oliver Banks was the agent who helped me to secure a house in a record time, and was very helpful during the process. I am happy with the service I received!

Maksim · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We took a property under tenancy from Frost in Dec 2019 and they are simply amazing in terms of showing the property, assisted us through smooth moving and also ensured that we had a comfortable time at property. Our property contact Chloe Weston is extremely helpful to respond to us for any property works and during extending our contacts for two years. Would highly recommend Frost for any letting in St Albans.

Chaitanya · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We have rented out our apartment in St Albans for approx 16 years via Frosts.The service provided by Frosts has been excellent. More recently Sheetal has been the Frosts agent allocated to us and she has provided us with an efficient and responsive service.Sheetal has always been easy to contact and responded quickly to any requests that we have made-not always easy to do in a busy environment.

Trevor · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Frosts have managed our St Albans property for some 25 years, Sheetal Shah is the most recent manager, she has looked after us extremely well and when needed is always ready to help, nothing is too much trouble and her advice has been excellent.

John · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Excellent service from Frosts, St. Albans. Young Tom, who valued my property, got it spot on. Other agents (including branch managers and partners of other agents) baulked at the valuation he put on my house but he was spot on all along and he was absolutely correct in believing the property would fetch a higher price! Rochelle, Frosts sales progressor, worked tirelessly in keeping things moving with my chain. Overall, I am delighted with the service I received. P.S. The photographer they used also done my house a great justice.

Phillip · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Frost's is really helpful and friendly estate agents. Our main contact was Georgia Whitby and she always found solution for us and answered all our question in a short time. If you need a propert, Frost's is the right place !

Kevser · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 1/5

Google

Would not recommend this estate agent to anyone who is looking to buy or sell any property in St Albans or the surrounding areas! Sheetal, was extremely rude and patronising towards me and my wife and does not deserve a desk at your office, 3 years ago, I’d of recommended this estate agent to people close to me but now, and I cannot stress enough, I cannot justify the disgrace that occurred during my experience with Frost. Sort your staff out, especially ‘Sheetal’ and train your staff better!

Daniel · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

During our renting process we found Oliver Banks to be very efficient and professional in his approach. He ensured that the process of renting with Frost's was well understood and kept us up to speed at every stage. He comes highly recommended!

Chinwe · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We have found Frost's very easy to communicate with - they kept us updated on the progress and steps for our tenancy, and have been really efficient all the way through. Oliver was very prompt and friendly to help us secure the house, and Cherry kept us well-informed throughout the paperwork stage in the run-up to our tenancy start.

Elyssa · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 3/5

Google

As new renters from abroad, we were having difficulty landing a property in such a competitive market. Rose Johnson was so helpful and reassuring, and went above & beyond to assist us. We ended up in a gorgeous cottage that was exactly what we were after, thanks to her help! Edit: unfortunately since then, we've had a few issues regarding inaccurate adverts and misleading EPC ratings...

Anna · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Sheetal has worked tirelessly on my behalf this year managing my property with skill and perseverance. Problems are reported immediately and resolved with ease, not just from my point of view but also the tenant which means a good relationship is maintained. Nothing is too much trouble for Sheetal and what I do like is the way she will offer advice on updating the property to keep the tenant satisfied and also to justify and improve my rental income. This is done with genuine care. I cannot speak more highly of Sheetal and Frosts in general. David Ball

David · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Georgia and the team at Frosts are incredible. Fast, reliable and super friendly and helped me find my new place in no time! The process was simple and smooth and I would recommend them in a heart beat. Thanks for everything!

Alex · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Our property manager Sheetal has been fantastic during our time living in St Albans, helping us to arrange repairs / improvements to our property in timely fashion. She has been very approachable and easy to reach, we would highly recommend her!

Thomas · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Oliver Banks What an incredibly efficient member of your team. He responds extremely quickly. He has addressed everything properly and in good time. My queries have been handled in a very professional way. I am very glad to have been introduced to Oliver. He has saved us alot of time. Thank you Jane

Jane · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 1/5

Google

I was very disappointed with the level of service and attitude of frosts in both selling and renting my property. I had requested that I be informed of key events such as the survey of purchasers as although we were not living in the house we do stay over for work on odd days. Even after my explicit request the purchasers, mortgage and private survey was carried out without our knowledge. We only found out by calling the agents one morning as my wife visited the house to find a builder waiting to survey some remedial works!! This sale fell through mainly because we no longer trusted the purchasers we feel. We never felt as though frosts had our back, I actually felt put down when we were given feed back on the house in some cases. Lastly on the sales side of things…… The communication was extremely poor, I would have to constantly chase via phone and email, even at points of the deal falling through. In terms of the lettings…. We found the initial service ok and had a few viewings. One offer fell through but was not frosts fault. I emailed the lettings team to inform them that after several months with no tentent that we were trying a new agent and thanked them. I then had 2 emails essentially saying that the new agents had less people to view and commenting on the quality of their photos. We really didn’t appreciate this unprofessional approach. The main reason I am writing this however is that as soon as we cancelled the letting with frosts we receive a threatening email stating names of people frosts have not shown or done anything with that if we have these people as tenants that they would pursue their fee. In our eyes this is bullying and not a good way to do business particularly after no sale or let since July. I would not use frosts again for either service.

Creative · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

We are currently going through the process of letting a property through Frost's estate agents and have been very impressed with how responsive and helpful our main contact, Olly, has been throughout the process. In spite of the very busy and competitive market at the moment, the process following the viewing has been very rapid and reassuring. We appreciated the opportunity to perform viewings on weekends - absolutely indispensable when trying to move from another city and working a full-time job. We hope this initial experience is indicative of a good long-term interaction with this agency, and hope to be able to give another 5-star review at the end of our contract.

Melissa · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

My family and I came to Frost's in exceptionally difficult circumstances and from the beginning to the end of the process, they have been absolutely superb in their handling of our situation, with complete professionalism throughout. We were in urgent need of finding new accommodation and thanks to the efforts of the team at Frosts, we were able to secure this, just five working days after the original application. Frosts contacting all of the utility companies on our behalf removed another headache and hours on the telephone. Additionally they were able to help with setting up insurance. Due to our circumstances, I mailed and called Frosts on numerous occasions for help and advice. All throughout this process, the team were knowledgeable, professional, supportive and friendly. The Frosts team have earned my total respect and gratitude for all that they have done for me and my family. I'd like to particularly thank: Joe G, Chloe W and Melanie H. Thank you so much 🙏

Craig · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Fantastic experience with Frosts, from property marketing to managing the tenants compared to other Agents I have used in the area. Sheetal has been excellent in navigating a challenging move-in - communication has been timely and on point, and gave great pro-active advice - much appreciated!

Henna · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

One of the best real estate agents we have used by far has been Rose Johnson of Frosts Estate Agents. She has been extremely efficient and beyond helpful which made our international move much easier. We are very pleased with the service and professionalism we have received. I can’t recommend Rose highly enough!!

Debi · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

Worked as a contractor for Frosts for the last two years completing electrical maintenance and testing. Melanie head of property management was key to getting us on board as has been great to work with. The property managers we mostly work for are Sam, Chloe and Elena who are amazing to work with. They insure we have all the information we need for jobs making our life easier are very helpful.

Paul · 21 January 2023 · Frost's Estate Agents, St Albans

★★★★★ 5/5

Google

I have a great experience working with Oliver Banks, the property manager. He is helpful, polite and efficient. We communicate very well and he is very responsible. He explained well to the problem that we encountered when we moved to our new home with quick response.

Winnie · 21 January 2023 · Frost's Estate Agents, St Albans