Trusted Agent profile · Hertfordshire
★★★★★
1,871 reviews across 4 offices and 6 platforms
Frost's Estate Agents, has four offices, in St Albans, Harpenden, Marshalswick and Wheathampstead (Hertfordshire). Together they have 1,871 reviews on six platforms, rated 4.8 out of 5 overall.
1,729
Reviews on Google
All 4 offices
52
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
2
Reviews on The Trusted Agent
All 4 offices
20
Reviews on Trustpilot
Business-wide
67
Reviews on allAgents
All 4 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Frost's Estate Agents,'s four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Frost's Estate Agents,, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Frost's Estate Agents, and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2019, 2018.
2019 1 Silver and 1 Bronze ESTAS 2019 winners
2018 2 Silver ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSpoke to Joseph Gaskin in rentals who I thought was very informative and professional in my search for an apartment. Would recommend.
Thank you Daniel for your great review. I will pass your comments on to Jo, who I'm sure will be delighted.
5/5
GoogleWendy was very helpful and knowledgeable during my viewings. Many Thanks, Jon
Thank you Jon for your five star review.
5/5
GoogleI worked with Joe, he was professional and very helpful. I will definitely work with him again next time
Thank you Rimantas for your great review which I will pass on to Joe.
5/5
GoogleVery attentive and helpful. They helped me sort out a quick move, always felt informed, specially with Sheetal.
Thank you Ayelen for your lovely feedback, which I will pass on to Sheetal and the team.
5/5
GoogleOlly did a great job for helping me renting a property, would recommend him to our friends and family
Thank you Kitty for your great review.
5/5
GoogleExcellent interactions with the person responsible for the property, prompt reactions and sharing of information and easy contact - makes it a lot easier to let a property.
Thank you Pia we really appreciate the review.
5/5
GoogleThe whole Frost’s Team were great, and Rose in particular was incredibly helpful
Thank you for your great five star review.
1/5
GoogleCalled to make an enquiry about a new development in St. Peter’s Street. Left my contact details with very helpful lady who assured me I would receive a call back; 24 hours later no call.
Hello Mr Smith, I am sorry that you did not get a call back in a timely manner. We would love to talk to you about the St. Peter’s St development and any other property requirements you may have, but we don’t appear to be holding any contact details for you. If you would be happy to either call us again on 01727 861166 or email us at sales@frosts.co.uk with your contact details so that we can be in touch at your convenience we would be very grateful. In the meantime apologies once again that your first contact with Frost’s fell short of our usual standard.
5/5
GoogleWe haven't organised our letting yet but are very impressed by Sophie H's friendly professionalism. Thanks!
Thank you Steve for your wonderful 5 star review, we will pass your comments on to Sophie.
5/5
GoogleWe had a great experience buying a property with Frost’s. Great communication and professionalism!!
Thank you for your fantastic five star review Martina, we will pass your comments onto the team.
5/5
GoogleWe’ve recently found a property where Rose was fantastic at helping us with our search, and securing our first home.
Thank you Olivia for your great five star review.
5/5
GoogleAmazing service from the whole team, but a special mention must go to Rose who somehow dealt with my changing needs with nothing but compassion and helped me find the perfect flat!
Thank you Jason for your wonderful review, and I will forward your great comments on to Rose and the team, who I'm sure will be delighted.
5/5
GoogleI worked with Rochelle and James, both of them completely fantastic and made the moving process a lot easier. I would strongly recommend Frosts
Thank you Ben for your wonderful review and your lovely comments for Rochelle and James.
5/5
GoogleOliver is professional and attentive during the whole renting process. Really impressive. This is our second time renting through Oliver. Highly recommend.
Thank you Eric for your excellent 5 star review. I will pass your great comments on to Olly and the team, who i'm sure will be delighted.
5/5
GoogleShoutout to Oliver for being super efficient and helpful throughout the whole process! I am super happy I came across your company for rent and had a chance to meet Oliver who helped me a lot! Thank you :)
Thank you Gabija for your excellent review and great feedback, which I will pass onto Olly and the team.
5/5
GoogleVery swift handling of our queries and support with the rental process which can be pretty hectic and stressful as the market is just so hot in St Albans. Thank you very much Olly and team!
Thank you Tatiana for your great review. I will pass your comments on to Olly and the team, who I'm sure will be delighted.
5/5
GoogleSo Oliver was our letting agent, really kind and got the job done straight away with no hassle. One of his friends and I’m a client of his now haha brilliant 👍🏽 …
Thank you Harvey for your great feedback, which I will pass on to Olly.
5/5
GoogleThe service I received from Oliver was outstanding 👏 I can never say thank you enough as Oliver really understood my needs to find a property. Oliver was so fair and supportive. Thank you again …
Thank you Stella for your lovely comments, which I'm sure Olly will be delighted to hear.
5/5
GoogleVery efficient and helpful. I have recently worked with Sheetal and the cooperation has been exemplary. They are all a team you can totally rely on.
Thank you for your 5 star review. I will pass on your lovely comments to Sheetal.
5/5
GoogleWe really appreciate Oliver Banks’ proactive and professional supports for many issues. A nice experience with Frosts.
Thank you Wai for your fantastic 5 star review!
5/5
GoogleGood service, a special mention to Jeanette who was absolutely fantastic when showing us around one of the properties. Jeanette is really friendly, very professional and extremely knowledgeable and an asset to the team! Thank you Jeanette! 😊 …
Thank you A L for your great review and I will pass your comments on to Jeannette, who I'm sure will be delighted.
5/5
GoogleAre you a tenant in a house managed by Frosts' Estate Agent... well they are super-efficient and helping you in the right time frame! In particular, Chloe was able to help, 5 stars!
Thank you Luigi for your great rental recommendation for our managed service team at Frost's. I will pass your great comments on to Chloe and the team, who I'm sure will be delighted.
5/5
GoogleHad a really good experience with Oliver and the estate agency, cannot fault anything as they got us a house straight away. Highly recommend
Thank you Ricky for your great review. I will pass your comments on to Olly, who I'm sure will be delighted.
5/5
GoogleThe service that we have received from Rose has been excellent. Rose has followed up with us at each step and made finding our new home an absolute dream.
Thank you Candice for your great review. I will pass your comments on to Rose, who I'm sure will be delighted.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
St Albans has the most, with 1,184 reviews rated 4.8 out of 5, followed by Harpenden with 336.
The four Frost's Estate Agents, offices, by town:
Yes. In The Trusted Agent 2026 awards, St Albans won Platinum, Harpenden won Gold and Marshalswick won Gold. At the ESTAS 2019 awards its branches won 1 Silver and 1 Bronze award. The group and its branches also won ESTAS awards in one earlier year.
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