Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThanks to Daniel and the City Docklands team for helping me to find a place and ensuring everything ran smoothly leading up to move in day! Daniel was super helpful and always responded to my queries promptly. Much better than other agents I have dealt with! Thanks again.
Kate · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Kate, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 4/5
GoogleJohn and the rest of the team at City Docklands have made the whole renting process very smooth. They have provided valuable advice and they have been responsive to all my enquiries. Aside from a couple of minor hiccups I couldn't be more satisfied with the service they provide.
Burak · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 5/5
GoogleSuper straight forward!! Had a viewing a few weeks ago with Samantha, she was so lovely and friendly super easy to communicate with and the first agent I’ve had turn up on time. it felt so relaxed and personal. Would definitely recommend to anyone!!
Lauren · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Lauren, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our City Docklands Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI had a very good experience with city docklands, I was new to the city and needed guidance and support. Charlie, the agent I interacted with was extremely helpful and took care of the entire process from arranging the viewing to the date of moving in. Charlie was very proactive and was prompt in answering my queries, I had quite a few since I was new to the city.
Abhishek · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Abhishek, We are really pleased to read your positive review regarding the service from City Docklands. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleBen Wood at City Docklands is my Estate agent and I have to say I am so happy with the service he provides. Ben is always very helpful and has such a polite and accommodating manner. He’s very much appreciated.
Thank you Ben for all of your help over the past 5 years!
Emma · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Emma, We are delighted to read that our City Docklands Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 4/5
GoogleSamantha from City Docklands has been so helpful in our search for a 2 bedroom rental flat. Her professionalism and kindness make her a great agent to work with. I would definitely recommend working with her
Anne · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Anne, Thank you very much for your great review regarding City Docklands. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI recently let a property through City Docklands Estate Agents and was assisted by Charlie Clark who was very helpful. He listened to my requirements thoroughly and took me to see multiple properties which matched my requirements. After finding my dream property Charlie assisted through the process from start to finish constantly keeping me updated on the status of my offer and subsequently saw this through for me until I moved in yesterday. If I could give 6 stars I would!
Liam · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Liam, Thank you very much for your great review regarding our City Docklands Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleCity Docklands has been my only agent for my flat in London for over 10 years now. Their bespoke service, local knowledge and hard working team made them unique in the world of estate agents.
I would not even consider looking for another agent, keep up the good work team!
Corinne · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Corinne, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleA professional and attentive bunch of folks there. Charlie Clark was very helpful, prompt and to the point. He found us a perfect two bed room flat per our requirements. He also helped us well with moving in to the flat on time, under small time constraints. Communication back and forth was splendid and flawless.
If I am looking to change my flat down the line, I will call up these guys as the first thing.
Sai · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Sai, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleVery delighted with City Docklands property management team especially Ben Wood who helped us through our latest property renovation. We had a number of issues which were sorted very professionally and most importantly without any hassles. Very smooth indeed!!
Fiona · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Fiona, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleCity Docklands did a great job and found for me great apartment in one week. I received great support from them during all process, they assisted in solving all problems. I can only recommend this agency.
Aleksandr · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Александр, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleCity docklands have been amazing in helping us find our dream flat. Nicole was our agent and she was second to none, really helpful and friendly. She took us around a variety of flats and was really patient with us. Would certainly recommend!!! A*
Joanna · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Joanna, We are really pleased to read your positive review regarding the service from our City Docklands Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI really want to thanks Daniel for the great job he has done for me and my friend during the negotiations. He always had the answers to our questions, and if not, he always provided us the right contact. Great agent, great agency, great flat! I definitely recommend.
Levis.
Levis · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 5/5
GoogleRecently rented my flat from City Docklands and I would be happy to recommend them. At every step of the process they were helpful and efficient and particularly Samantha and Daniel who were very good at responding to any queries or issues we had. Our let was sorted out quickly and everyone was always trying to get things sorted as quickly as possible.
Tim · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Tim, Having read your review, we would like thank you for your feedback about our City Docklands Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI recently used City Docklands to find my new flat. I was put through to Charlie Clark who listened to what I was looking for and found me several properties to view, he also organised it so the viewings could happen on the same day which reduced the hassle immensely.
Charlie was hands on and kept the whole process moving whilst appreciating my work schedule. He was always available to answer questions and made the whole moving process as easy as possible, I would highly recommend.
W · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Martin, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleNicole was extremely helpful and a pleasure to deal with. She showed us a variety of flats that met our criteria and responded quickly to any queries we had making the whole process of securing a flat a breeze. I would definitely recommend city docklands to anyone looking!
Jojo · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Jojo, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAfter twice being done over/time wasted by other Estate Agents a friend of mine recommended Charlie Clark from City Docklands. He was amazing, very responsive and actually showed me properties which matched my requirements. Such an easy process and I knew exactly what was happening the whole time. 100% recommend, it has restored my faith for sure
George · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear George, We greatly appreciate you putting aside the time to submit a review about our City Docklands Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHighly recommend City Docklands!
This was our first time renting in London and Charlie found us our perfect 1 bed flat. I was impressed by how quickly he responded to all of our queries, both big and small. He really made the whole process easy. Thank you!
Abigail · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 16 June 2024
Dear Abigail, Thank you for your review regarding your experience with our City Docklands Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI was feeling confused and didn’t know which agent should I choose and instruct in order to give my flat for rent. I found, Daniel and John in City Dockland agent very confident and trustable guys. I didn’t feel overwhelmed by lots of information suddenly by them. From very start they kept giving me reassurance and peace of mind with confidence which put me at ease. As they promised me, Daniel found a very high quality tenant within a day of instructing them. Daniel made the process of giving my flat for rent very easy step by step with guidance, stress free. He is very approachable,
friendly, helpful and supportive and I am very grateful.
Catherine · 18 June 2019 · Frank Harris and Co London (205 Tooley Street)
★★★★★ 5/5
GoogleOn August 22nd 2018 we moved in to the second flat we have rented through Frank Harris & Co. On both occasions the team have been friendly and helpful and made it a smooth and easy process. In particular with the recent tenancy, our agent Julius Blake has been fantastic at keeping us up to date through the process. Julius made sure that the property was brought to a good standard before we moved in and all of our requests were dealt with exactly on time and to schedule. Great experience!
Samuel · 15 June 2019 · Frank Harris and Co London (123 Stamford Street)
★★★★★ 5/5
GoogleMark and Halah were very helpful at every stage of selling my flat. They would always chase things up for me and gave me the right advice for a successful and smooth deal. Well worth the money.
Crisafi · 30 August 2018 · Frank Harris and Co London (81 Marchmont Street)
Agent replied · 28 August 2024
It was our pleasure to assist, Alessandra. We are pleased to hear you were happy with the service provided and the end result, and we hope to be of assistance again in the future. Best wishes, Halah and Mark.
★★★★★ 5/5
GoogleRating only, no written review.
Csaba · 26 August 2018 · Frank Harris and Co London (81 Marchmont Street)
★★★★★ 1/5
GoogleVery bad experience with this agency. I wouldn't recommend it to anyone, neither landlords, and especially not to tenants.
Before we moved in the house, we agreed at a (ridiculously high) agency fee, and the day we went to their agency to sign the contract, we were informed that the agency fee that we agreed on, did not include VAT... So they were about to charge us 20% more.
At least, the owner was there who was a logical man, and for my good luck, I had print all the e-mails that we had exchanged.
After we moved out from the house, there was a dispute about the deposit. Because it was so difficult to communicate with Michelle Gambier over the phone, we decided to go to their office at 17:30 on Friday (they were still open, operating as usual). When we arrived, we asked for Michelle Gambier, and a lady went downstairs to tell her that we were looking for her... but the reply was that Michelle Gambier was not there (assuming that the lady who went downstairs did not know that Michelle Gambier had left from the office ... ).
When we were about to leave, waiting at the bus station outside of the agency, we saw Michelle Gambier going to the supermarket to buy a pint of milk ...
So unprofessional ...
P.S. I have to admit that all the people who joined the company in the last 1 year or so (the people who sit at the entrance) are very friendly and helpful.
Yannis · 25 August 2018 · Frank Harris and Co London (205 Tooley Street)
Agent replied · 23 August 2024
Hi Ioannis - Christos Kapolas, we regret to hear that your recent experience was anything less than exceptional. We appreciate you bringing this experience to our attention. If you are willing, please contact us at +44 20 7234 0880 so we can work towards a resolution. Falling short of meeting your expectations is not to the standards we strive to achieve. Thank you providing this feedback so we can help make it right and improve on our services. We hope to hear from you soon.
★★★★★ 5/5
GoogleChloe Adams and her City Docklands team were absolutely brilliant in the management of the sale of my property. Courteous, efficient and the communication was second to none and kept me feeling calm and reassured throughout the entire process. Chloe in particular delivered exactly what she said she would, a credit to the company and proves not all estate agents are the same! Highly recommend! Paul
Paul · 25 August 2018 · Frank Harris and Co London (205 Tooley Street)
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