Trusted Agent profile

Frank Harris and Co estate agents in London

4.8

★★★★★ Excellent

2,203 reviews across 4 offices and 3 platforms

Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,990

Reviews on Google

All 4 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

212

Reviews on Trustpilot

Business-wide

Our offices

Frank Harris and Co's four offices, most reviewed first. Each has its own page.

Latest reviews from every Frank Harris and Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Frank Harris & Co have gone above and beyond during our search for a flat in London. Nicole in particular found us our dream flat in the perfect location. She was extremely accommodating and especially given Covid and it being a nervous and uncertain time for everyone, she made us feel totally at ease and enabled us to enjoy our flat hunting search. Also, she accommodated our long working hours and lack of flexibility for viewing times, which we really appreciated. She was super responsive, which is a complete contrast of what we experienced with other letting agents which sent us properties which were not in line with our requirements. If you need a property in waterloo, ask for Nicole @ Frank Harris - she’s the person to go to!PositiveResponsiveness, Quality, Professionalism

Poppy · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Poppy Fox, We are delighted that you took the time to leave such a fantastic review which the South Bank & Waterloo team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

We were very well looked after by Nicole at Frank Harris. She was very professional and responsive throughout the entire process of our search for a new flat, listening to our needs and requirements. She made the search very efficient and rather enjoyable, I'd highly recommend Nicole to any future tenants.PositiveResponsiveness, Professionalism

Sydney · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Sydney, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Myself and my girlfriend found our perfect flat with Frank Harris. We had been to viewings with 5 other agents, and the professionalism we experienced at Frank Harris could not be compared to any other letting agent. Nicole helped us throughout our property search, from our initial viewing all the way up until we moved into our property. She is always ready to help so make sure to ask for her if you are trying to find a place to rent. She is receptive to requests and negotiated the move in date which suited our schedule in addition to a check in time which fit our schedules. Frank Harris have gone above and beyond and we do not plan on using another agent in the future.PositiveResponsiveness, Quality, Professionalism, Value

Josh · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Josh, Thank you for taking the time in providing such lovely comments about Nicole in our Southbank & Waterloo office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

I used Frank Harris & Co as a first time buyer to purchase a flat in London. I have had a very positive experience in terms of service and support from the team. Emma (My main contact) was responsive, professional and really supported me in driving progress across the flat purchase. Despite Covid and a number of usual delays in conveyancing the team at Frank Harris were very good at acting as a 'go between' to keep both me and the seller updated and moving forward. In conclusion, I had an excellent service from Frank Harris and the team and would recommend them to othersPositiveResponsiveness, Quality, Professionalism

Justin · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Justine, Thank you for your kind words regarding our Southbank & Waterloo office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

I've had a great experience working with Nick, who made the process of renting a flat from abroad very clear and efficient. He has been super reactive and helpful whenever I had questions. Would definitely recommend Frank Harris agency and Nick's professionalism!PositiveResponsiveness, Quality, Professionalism

Elise · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Elise, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

Wonderful estate agents. We worked with Nicole who I would whole-heartedly recommend. She has been very responsive, helpful and always sent suitable specs across that fit our brief. All listings have felt special and priced reasonably too. It's been a breath of fresh air working with Nicole and feeling supported in the moving process.

Nick · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Nick, Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

I wouldn't hesitate to recommend Frank Harris. Where other estate agents failed to even get back to us, they were super responsive and helpful at every stage. I've been particularly impressed with Nick's ability to understand quickly the kinds of properties that would appeal. Having only started thinking about a move a few weeks ago, we are now moving into our dream flat next week. We couldn't be more thrilled!PositiveResponsiveness, Quality, Professionalism

Clare · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Clare, We are thrilled to hear that you are pleased with the service you have received from our Southbank & Waterloo office and that you’ve kindly taken the time to write a fantastic review. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

I have been working with Catherine for my flat search and can only say positive things! She has been fantastic; aiding my search in a proactive but not pushy way and always following up in a timely manner. She is very helpful to aid me to find something that works for my requirements and also great to mention very covid-safe measures which is fab! I have dealt with many agents on my search so far, but the Frank Harris team have been excellent.PositiveResponsiveness, Professionalism

Sophia · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Sophia, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind regards Marilyn Plews, Customer Relations Team

5/5

Google

Thanks so much for helping us find our perfect property. Catherine provided an excellent service. She was really professional and knowledgeable throughout, answering all our questions about the property and didn't rush us or putting us under any pressure during or after the viewing. Her friendly nature made the difficult process of putting in an offer much less stressful and after the offer was accepted she made sure everything progressed quickly and smoothly. Would highly recommend. Thanks again!PositiveResponsiveness, Quality, Professionalism

Richard · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Richard, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Kind Regards, Marilyn Plews Customer Relations Team

5/5

Google

I highly recommend Frank Harris. My experience was very positive. Looking for and renting a property was quick, easy, and pleasant. My special thanks to Nick. He helped me a lot with his advice, when moving in and out, as well as comprehensive responses to a number of my requests. He is a true professional of the field! The agency and team showed their high professionalism in all aspects of our interaction. Will definitely use their services again!

Mika · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Mika, I was delighted to read the comments in relation to our Southbank & Waterloo office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

We've worked with Nicole to find a new flat and she was absolutely brilliant. Nicole arranged for us to view the flat we liked really quickly, at a time that was convenient to us. While we viewed the apartment, she answered all of our questions and made really helpful suggestions. Once we made up our minds about the apartment she kept us updated throughout the approvals process and answered all of our additional questions (from what size mattress we should get, through to allowing us to visit the flat again so that we can decide on what furnishings we should buy). I feel that Nicole really had our best interests at heart and would highly recommend her to anyone looking for a property in London.PositiveResponsiveness, Quality, Professionalism

Viktoriya · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Viktoriya, Thank you for your kind words regarding Nicole and our Southbank & Waterloo office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Marilyn Plews Customer Relations Team

5/5

Google

I'm so happy we stumbled upon this agency. We've been looking for two months before finding the flat we liked. Nicole was there to show it to us and took great care for our cause from the beginning. She was always available and happy to help. Our situation wasn't straight forward but it wasn't a problem for her, which we appreciate very much. She made everything super easy. I highly recommend this Frank Harris & Co Waterloo branch and their wonderful employee Nicole.

Aleksandar · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Aleksandar, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Trustpilot

A great experience

The team at Frank Harris were incredibly helpful through my purchase. From viewing through to completion, I felt supported, well informed and well respected. Special thanks to Jamie Charlton, who was always on hand for advice and updates along the way- he gave us all great peace of mind. Thanks a lot Jamie and team!

SB · 7 June 2021 · Frank Harris and Co London (87 Long Lane)

5/5

Trustpilot

Very Good Experience with Charlotte - Barbican

Happy living in our apartment for a month now thanks to the good work of Charlotte at Frank Harris Barbican.The online advertised flat was available: unlike some of their competitors using some token-unavailable flat to gather contact details, they were prompt to accurately display then update their online offering including ours which was very much appreciated (and professional).The visit session was rapid: we spent an afternoon visiting with Charlotte then immediately picked up a flat.Charlotte and her management also impressively succeeded in negotiating the condition we proposed and getting things sorted in the (short) period we requested.The paperwork part was a bit laborious however as the company they use for referencing checking "The Letting Hub" kept asking for additional papers pretty much daily generating quite a bit of discomfort (that could be put on COVID as our previous agency went bankrupt indeed so the referencing was not straightforward...)Additionally, the flat needed some TLC as it was set for sale (before the pandemic) therefore was not very much ready for renting. As of today, some things are still not fixed although getting taken care of soon hopefully.Overall a very good experience; very much recommended and very much good work to Charlotte!

Ad · 6 June 2021 · Frank Harris and Co London (87 Long Lane)

5/5

Trustpilot

Excellent service from Tina and her team

Tina and her team looked after us excellently in the pandemic market. They kept in regular touch throughout the selling process. Tina’s lateral thinking was wonderful at various tricky moments. We are very grateful to have been in their calm and experienced hands.

Jack · 3 June 2021 · Frank Harris and Co London (87 Long Lane)

5/5

Trustpilot

Thanks guys

Thanks guys - great job in a difficult market. Really appreciate the weekly updates, something I haven’t seen all agents.Would recommend!

DAVID · 2 June 2021 · Frank Harris and Co London (87 Long Lane)

5/5

Trustpilot

Excellent service in selling our flat

Excellent service in selling our flat. Jamie Charlton was really good in following through between offer and completion, nothing was too much trouble

Stephen · 31 May 2021 · Frank Harris and Co London (205 Tooley Street)

5/5

Trustpilot

Impressive, hard-working agents

The team at Frank Harris were supportive and communicative throughout the long, difficult sale of my late parents' flat during the pandemic. Tina and Jamie have been outstanding. Jamie held things together when the sale almost collapsed and his negotiating skills and tactful handling of a difficult situation saved the day. I would highly recommend this company.

Jackie · 30 May 2021 · Frank Harris and Co London (205 Tooley Street)

5/5

Trustpilot

A very happy experience

Tina and Lorenzo inspired confidence and delivered. In a less than buoyant market, they quickly sold our flat and found us another flat to buy. They know the Barbican market and its inhabitants very well. After offers were accepted, they were very proactive in steering the transactions through to completion. They were in almost daily contact with all parties, identifying potential hold-ups very early and resolving them before they could delay proceedings. Altogether a very happy experience.

Peter · 24 May 2021 · Frank Harris and Co London (205 Tooley Street)

5/5

Trustpilot

Explaining the Barbican

I have seen 3 or 4 flats in the Barbican recently with Lorenzo. He has been extremely helpful in explaining how the Barbican operates and putting me in touch with various Barbican approved tradespeople to gauge the cost and practicalities of renovations.

Huw · 21 May 2021 · Frank Harris and Co London (205 Tooley Street)

4/5

Trustpilot

I quite enjoyed my day with Lorenzo…

I quite enjoyed my day with Lorenzo Ronconi, who guided us through an initiation to the Barbican. Courteous and knowledgeable he was the perfect person to help us find our feet, and I'm very impressed

Douglas · 6 May 2021 · Frank Harris and Co London (205 Tooley Street)

5/5

Trustpilot

I had experience dealing with three…

I had experience dealing with three members of Frank Harris &Co staff, they are so friendly and professional, I would highly recommend the agency. From viewing , following up, negotiations each stage are well presented! I can name Lorenzo Ronconi.

Min · 6 May 2021 · Frank Harris and Co London (205 Tooley Street)

5/5

Trustpilot

Lorenzo possesses great knowledge about…

Lorenzo possesses great knowledge about all things Barbican. He is attentive, courteous and willing to put himself out, to help. I would recommend any seller to go to him and any buyer interested in the Barbican to contact him. In short he provides a 5 star service.

Nicholas · 27 April 2021 · Frank Harris and Co London (205 Tooley Street)

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Awards

The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Frank Harris and Co

Which Frank Harris and Co office has the most reviews?

London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.

Where are the Frank Harris and Co offices?

The four Frank Harris and Co offices, by town:

Has Frank Harris and Co won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.

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