Trusted Agent profile

Frank Harris and Co estate agents in London

4.8

★★★★★ Excellent

2,203 reviews across 4 offices and 3 platforms

Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,990

Reviews on Google

All 4 offices

Yell logo

1.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

212

Reviews on Trustpilot

Business-wide

Our offices

Frank Harris and Co's four offices, most reviewed first. Each has its own page.

Latest reviews from every Frank Harris and Co office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Charlie Clark and Emma Lyall were great to deal with throughout the course of the property purchase. Really helpful, attentive and easy going - exactly what you need when dealing with the convoluted and often stressful process of purchasing a property! Highly recommend.

Wojtek · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Wojtek, Thank you for your kind words regarding our South Bank & Waterloo office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Frank Harris have done a great job re-letting the property (for the third time), working hard to ensure a smooth transition and strong tenants. Highly recommend them.PositiveProfessionalism

David · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear David, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Me and my partner were looking for a cozy one bedroom apartment, looking here and there, we found a very sweet apartment through Frank Harris, we would love to thank in particular Mr Nick O'Neill who assisted us throughout all the process!

Thomas · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Thomas, Thank you for taking the time in providing such lovely comments about Nick in our Southbank & Waterloo office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Nicole Pretorius at Frank Harris has gone above and beyond in finding the right tenants for me and making sure they and I are very happy. Nothing is too much trouble and she is real pleasure to work with. Much appreciated.

Anthony · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Anthony, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Southbank & Waterloo office. Kind Regards, Marilyn Plews Customer Relations Team

5/5

Google

Thank you so much to Sofia Hammond for showing me around some amazing properties in London. The service was impeccable and so professional. No delays or problems like with other agents . If anyone needs help finding property ask for Sofia!

Hannah · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Hannah, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Nicole helped us find our flat. She was great to work with throughout our flat search, always very helpful and responsive to any queries we had. Thank you!

Charlotte · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Charlotte, What a lovely review you have given regarding our Southbank & Waterloo office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

Nicole and Nick were very helpful in finding us our rental property, and it was a pleasant experience throughout, from viewings to closing the agreement. Highly recommended.

Rishabh · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Rishabh, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

Our experience with Frank Harris Southbank & Waterloo is extremely positive - very easy and understanding, and provides all the help you need! Special thanks to Sofia Hammond who is a pleasure to talk with and discuss any question we have and who always carries a positive and friendly attitude!

Giada · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Giada, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Catherine accommodated my son to view a property within a couple of hours notice and then showed me the property the following day at my convenience. She answered all my questions professionally and was very pleasant to deal with. Our offer was accepted. Thank you CatherinePositiveProfessionalism

Yasmin · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Yasmin, Thank you for taking the time to leave such great feedback regarding your experience with Catherine and our Southbank & Waterloo office. Kind Regards, Marilyn Plews Customer Relations Team

5/5

Google

Just wanted to thank Jamie, Tina and the rest of the Frank Harris for assisting us with our flat sale earlier this year. Despite all the complexities of the current COVID-19 situation, the Frank Harris team was able to smoothly facilitate viewings, negotiations and ultimately a successful stress-free sale. If you're looking to buy or sell in the Barbican, I could not recommend the Frank Harris team enough.

Graham · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Graham, Thank you for taking the time to leave such great feedback regarding your experience with Jamie and Tina in our Southbank office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Marilyn Plews Customer Relations Team

5/5

Google

Great customer service from Charlie Clark Senior Sales consultant, very helpful nothing was too much to ask. He went extra mile with a viewing as well communication was excellent. We look forward to use this agent again and we definitely recommend their services.

Patricia · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Patricia, Thank you for taking the time in providing such lovely comments about Charlie in our Southbank & Waterloo office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

I interacted primarily with Catherine, who was instrumental in showing me properties and answering my flurry of follow-up questions both promptly and patiently. She also assisted with my accelerated offer process and gave me respectful and sensible guidance throughout the negotiations, targeting a fair outcome for both parties.

Ruxi · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Ruxi, Thank you for taking the time to leave a review regarding your experience with Catherine in our Southbank & Waterloo office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

I have been letting an apartment out through Frank Harris is Waterloo and have always found their service to be excellent. Nicole in particular has been very thorough and helpful with the last letting. Highly recommended.PositiveResponsiveness, Quality, Professionalism

James · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear James, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

A massive thank you to Catherine Gaston who made our property search something to look forward to. Unlike other estate agents she was warm, friendly and always took her time to show us around and tailor our property search to find exactly what we were looking for. All while maintaining a high level of professionalism and ensuring we felt like we were in capable and experienced hands. Thank you!

Ronan · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Ronan, I was delighted to read the comments in relation to our Southbank & Waterloo office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

I let my property (a studio flat near Webber Street SE1) through Frank Harris. I had it listed with another agent previously. Frank Harris undertook more viewings and got more offers. Nicole was very helpful and professional. Would recommend and will go back to again.

Simon · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Stephen, We are delighted that you took the time to leave such a fantastic review which the South Bank & Waterloo team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

We had a great experience letting a flat led by Nicole who was friendly, responsive and transparent. Definitely felt like our best interests were being considered throughout the process!

Jake · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Jake, We are delighted to hear you received a great 5 star service, we very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

We just bought a house sold through Frank Harris. Emma and the team there were helpful, knowledgeable, and always responsive to our requests. They helped manage the complex process, made more protracted because of a chain and because of the pandemic. They also know the area very well and are extremely professional.PositiveResponsiveness, Professionalism

Kenneth · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Kenneth, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Nicole has been a delight throughout what is usually a really stressful time. All of our questions have been answered promptly, and it felt like our best interests were always kept in mind. I'm looking forward to moving in, and reassured that this will be a worthwhile tenancy! Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Sunny · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Sunny, Thank you for sharing your kind words about Nicole. Your comments are much appreciated by the Southbank & Waterloo team. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

From the first phone call, to signing contracts, Nick O’Niell was friendly, professional and helped us out with securing a beautiful flat. They are a great team at Frank Harris and go above and beyond. Highly recommended agents.PositiveProfessionalism

Joseph · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Joseph, What a lovely review you have given regarding our Southbank & Waterloo office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Marilyn Plews Customer Relations Team

5/5

Google

I got my current flat (rental) through Frank Harris, with Nicole P's help. Nicole was very helpful throughout the process, always responding to queries without delay and very professional. The process itself was quite streamlined, it took about 2 weeks from 1st viewing to contract signature.PositiveResponsiveness, Professionalism

Lila · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Lila, Thank you for taking the time in providing such lovely comments about Nicole in our Southbank & Waterloo office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Marilyn Plews Customer Relations Team

5/5

Google

We had an excellent experience being assisted by Nicole Pretorius in our search for a new home. Nicole was very helpful, on hand to answer all our questions and always responsive to calls and emails (including making herself available to contact the weekend we moved in). Excellent manner and a pleasure to deal with. Thank you for all your help!

Rebecca · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Rebecca, Thank you for your kind words regarding our South Bank & Waterloo office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

I had a very good experience at Frank Harris South Bank with Nicole Pretorius, who helped us find a good new flat in record time and played an important role in negotiating with the landlord so that we could secure the flat. She is responsive to our calls and highly effective in her work while being friendly and pleasant to engage with.PositiveResponsiveness

H · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Hong Chong Wen, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Worked with Nicole to find a new flat. She listened to what I was looking for and Somehow managed to find me the perfect flat. From understanding what I was looking for, finding me the right flat, negotiating, and communicating with the landlord, Nicole has been the best agent I’ve encountered in London so far. Highly recommend getting Nicole to help with your next property search.PositiveQuality, Professionalism

Terry · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Terry, Thank you for your great review regarding our South Bank & Waterloo office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

I was a tenant moving out of a place that Frank Harris was doing viewings for and even on the way out they were really nice! Nick gave us lots of tips on what to do/how to end our tenancy properly as well as giving the incoming viewings a good tour with advice on everything.

Conor · 14 June 2021 · Frank Harris and Co London (123 Stamford Street)

Agent replied · 13 June 2024

Dear Conor, Thank you for sharing your kind words about Nick. Your comments are much appreciated by the Southbank team. Kind regards, Marilyn Plews Customer Relations Team

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Awards

The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Frank Harris and Co

Which Frank Harris and Co office has the most reviews?

London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.

Where are the Frank Harris and Co offices?

The four Frank Harris and Co offices, by town:

Has Frank Harris and Co won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.

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