Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKellan has been extremely helpful! Although it was my first time renting an aparment in London, he made sure that everything went through smoothly. Thanks for your help!
Dear Doruk, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI just want to say thank you so much for your high quality services, especially Kellan Sherratt who has been actively helping me on the letting process. I will definitely use your service again and also suggest Frank Harris & Co. to my family and friend.PositiveResponsiveness, Quality, Professionalism, Value
Dear Minh. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmazingly helpful!!! Alex Squance spent with us 30-45 minutes giving us useful tips about properties and neighborhoods and he was overall super nice, not in a rush, and well informed. Keep up the amazing work guys!
Dear Aleksa, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleHad the pleasure of working with Kellan Sherratt. The very best of service and attention. Kellan had us sorted with a place to rent within a week. Professional and personable I recommend him highly to you.
Dear John, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with Kellan. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLucy was very professional, honest and dealt with my matters promptly. Best service from an estate agent so far in London. I look forward to purchase from you later on.
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Bloomsbury & Kings Cross office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAJ has been absolutely amazing with assisting us during our ongoing tenancy with Frank Harris! He has been understanding from day one and showcased compassion at every step when dealing with our enquires - no issue or problem is ever too big or hard to resolve for him! AJ thank you again for your hard work! :)
Dear Danguole. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleMe and my flatmate had a great experience with this agency. Especially Mr Kellan Sherratt was extremely helpful and answered all of our inquiries extremely timely. Whenever we had questions he would help Us out! Overall very pleased
Dear Anthi. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIt was a pleasure for me to rent a property with agent Louis Banks from Frank Harris. We decided to rent this lovely property right away when we first saw it on internet, and we were managed to rent it in a dew days shortly after we contacted with Louis. Thanks to Louis for setting our mind at ease.PositiveResponsiveness, Quality, Professionalism, Value
Dear Wei, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Bloomsbury & Kings Cross office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSuper service from the team at Frank Harris and in particular George, who couldn’t have been more helpful and responsive during our recent purchase of a flat in Bloomsbury. Many thanks to all concerned and we are now looking forward to enjoying our new space! Deborah and Gez LyonPositiveProfessionalism
Dear Deborah. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLucy has been brilliant to deal with - professional, knowledgeable, responsive and just throughly lovely. After a lots of fruitless searching with other agencies, it was a relief to work with someone who quickly understood what I was looking for, nudged me to see a flat that I might have otherwise discounted and then got my offer over the line. Thank you.
Dear Jo, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Bloomsbury & Kings Cross office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleCouldn't be any happier with the service provided by Alex Squance. Always responsive, kind and helpful throughout the whole process of looking for a flat. Would definitely recommend him and the Frank Harris team if you want to be in the best hands!PositiveResponsiveness, Quality, Professionalism, Value
Dear Rosa, what a lovely review you have given regarding our Bloomsbury & Kings Cross office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLouis was great to work with. I went through most of the process while abroad, but Louis made the entire experience seamless and easy for me. He was very responsive and professional and was always there to answer any questions I had. Would definitely recommend!PositiveResponsiveness, Professionalism
Dear Malak, what a lovely review you have given regarding our Bloomsbury & Kings Cross office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleRecently rented a property through them and found the whole process to be smooth and hazzle-free. Extremely proffessional service; Thanks to Kellan, Alex, Louis and George. They were very patient and efficiently helped me find a suitable place and expedited the move in process within a short span. They do have a property management team to help you after you move in. Anuj was very kind and clear in communication. Overall, had a very professional experience so far and I am looking forward to their service during the rest of my tenancy.
Dear Anupriya. Thank you for sharing your kind words about Kellan, Alex, Louis and George.Your comments are much appreciated by the Bloomsbury and Kings Cross team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAfter looking at the enticing offerings in its window many times, I finally had occasion to use the services of Frank Harris's office on Marchmont Street. Lucy has been tremendously helpful. Not only in finding and showing a really good range of properties tailored to my personal criteria, but also in educating me about the market and other nitty-gritty matters regarding freeholds, lease renewals etc. Lucy is sharp, energetic, super well-informed, and a great communicator. Five stars was an easy choice!PositiveResponsiveness, Professionalism
Dear Sylvia, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI feel lucky to have worked with George over the period of time purchasing a flat. From the first viewing to completion, he was very helpful, answering questions on the phone very quickly and seeking out answers to anything that was not immediately known. Buying a flat can be stressful and the team at Frank Harris made the process much easier. Thank you all.PositiveResponsiveness, Professionalism
Dear Tim. Thank you for sharing your kind words about George. Your comments are much appreciated by the Bloomsbury & Kings Cross team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLouis was very helpful during my 'house-search'. We talked about what I was looking for, and he, very quickly, found a property matching my requirements. We arranged a viewing within the same day. Very efficient communication; he was always quick at replying to calls and emails, and answered any questions that I had.PositiveResponsiveness, Professionalism
Dear Eleni, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleKellan was great, friendly, and nice. He helped me arrange a viewing as quickly as he can. He was helpful, showed me around in the flats, answered all my questions about the flats. also suggested me other available properties nearby. Overall it was a great experience working with him. Thank you
Dear Megan, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had a very good experience with Frank Harris company, I have met Kellan Sherratt there, and he was extremely helpful and friendly, he was doing his best to make me get what I exactly want. Also, I have met Alex who was showing a professional and a welcoming attitude. Unfortunately, I didn't get my apartment through them, but of course, I would love to deal with this company again.
Dear Mahmoud, thank you for your 5* review. We are pleased to read that you have had a great experience with Kellan. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleLouis was very professional, friendly and punctual during our scheduled viewing. He demonstrated great knowledge of the property itself, along with the building and educating me about the nearby neighbourhood. Even before listings had hit the market, Louis would reach out to me to let me know about potential listings that fit my criteria. Having relocated from Australia, I received the best help I could possibly get. I would highly recommend Louis in helping anyone find a suitable place to call home. Thank you for all your help!
Dear Edward, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Bloomsbury & Kings Cross office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe Frank Harris team, particularly Lucy, were essential to the success of my purchase. They were always available to help and made the process run smoothly by managing the relationship with the seller and seller’s solicitors. Very lucky to have had their support!
Dear Lucia, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTo be honest, I have never expect myself to encounter a local tenancy company this kind and professional for my first renting experience in London. They are really nice and the service is always good and timely. Especially Rebekah Hunter, the Senior Property Manager. She helped me a lot during the tenancy, including all the payment records and house maintenance issues. Also, a huge thank to Alex who helped me pay the rent and contact his colleagues to help my accommodation problems.
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Bloomsbury & Kings Cross office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have just completed the purchase of a flat for whom Frank Harris were the vendor's agents. I dealt with William Gladstone New and he could not have been more helpful. As I had had a bad previous experience in purchasing a flat, I was very keen to exchange and complete as soon as possible and he did everything possible to facilitate this, acting as a go-between between all involved and helping to achieve a happy conclusion. I would highly recommend him and his company, Penny Jarvis
Dear Penny, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSince I was moving internationally, it was quite hard to know what to expect when looking for a rental in London. Kellan S. absolutely exceeded any of my expectations when it came to helping me: see multiple properties so quickly, staying in consistent and constant contact, and going above and beyond with his support. Even if there were out of our control circumstances, he remained helpful and loyal to see his job through and help me find a flat successfully. I really appreciate all of his hard work and enthusiasm and know that he adds much value to the already great Frank Harris & Co. team.
Dear Jaclyn, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Bloomsbury & Kings Cross office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI was helped by a young gentleman name Harrison Bacon. He was super polite, super helpful, patient and immediately understood what I wanted. He was super professional without being bully or pushy like a lot of the other agents I met at other companies. He also was excellent at follow up. I highly recommend him if you want to deal with a smart and trustworthy gentleman .PositiveResponsiveness, Quality, Professionalism, Value
Dear Christine. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (205 Tooley Street) has the most, with 826 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 794.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
