Trusted Agent profile
★★★★★
2,203 reviews across 4 offices and 3 platforms
Frank Harris and Co has four offices, all in London. Together they have 2,203 reviews on three platforms, rated 4.8 out of 5 overall.
1,990
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
212
Reviews on Trustpilot
Business-wide
Frank Harris and Co's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleViewed a property with Kellan and he was extremely friendly and patient, even allowed me some extra time and space to take pictures for future reference. I appreciated not being rushed and having all my questions get answered. Thank you very much Kellan!
Dear Aysat, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWent one of the fantastic property for viewing with Bujar and the property is just fit for everything that I could have imagined with professional introduction from Bujar. I will definitely go and find Bujar from FH Bloomsbury if I have further needs for renting a flat. It is been a pleasant tour and thanks!
Dear Sean, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe Frank Harris team were completely professional during our experience with them. Respectful and understanding of our circumstances with strong, timely, communication I wouldn't hesitate to recommend them.
Dear R Fox, Thank you for leaving a Google review for our Bloomsbury & Kings Cross office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIt was an ease working with Chris and Charlotte, they were quick to respond always and extremely helpful throughout the whole process. Would 100% recommend Frank Harris if you’re looking for a new place and a pleasant move in experience.
Dear Rajveer, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI couldn't be happier with the outstanding service I received from Frank Harris as an international student looking for an apartment in London. From the beginning, they went above and beyond to help me find the perfect place. Throughout the entire process, they were professional, responsive, and supportive. They made what could have been a daunting experience as an international student feel seamless and stress-free. I truly appreciate their dedication and commitment to ensuring I had a smooth transition to London.
Dear Jayesh, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat experience
I had a great experience with Frank Harris. Kevin was extremely friendly and responsive. He was very easy to work with and made the process seamless from start to finish. He promptly answered every question I had (of which there were plenty, as it was my first time renting in the UK)-- I thoroughly recommend working with Kevin and the Frank Harris team.
Dear Carson, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Kevin will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotSCAMMERS! THIS COMPANY STOLE MY £363 HOLDING DEPOSIT! I NEED MY MONEY BACK!
Wow! Where shall i start? These people are criminals! Firstly they took massive advantage of my naivety and inexperience in the world of renting by a viewing i did on the 17th of august! They did not give me a guideline or asking price of the property firsthand WHEN THERE WAS a asking price! As well as they did not let me know before i paid the deposit how my rent would be collected because mine was different than usual on the tenancy agreement.There is so many scandalous things they did! And the property was at least overpriced by £300 and only after i saw the tenancy agreement contract was i able to review everything then decline after I gave my holding deposit. it is my first time renting out and, I am a student struggling financially and with mental health issues, that my dad has to help me pay for rent and they do not give a damn about the people they deal with. When i made my offer, that lying scumbag Ronnie platt saying someone is beating me on my offer when NO ONE was making an offer on that disgustingly overpriced property,when i initially made an offer for £1370 per month not knowing the landlord already had an asking price of £1600 per month. Ronnie platt was also pressuring me to pay the deposit that same day otherwise someone else was going to take it when there was ZERO competition for the property and my offer. Afterwards i spoke with another crook in the agency Ryan Morgan pressuring me to take the property regardless assuring me i cannot get my holding deposit back! Such a horrible company full of criminals that should be locked up! STAY AWAY FROM THIS COMPANY EVEN IF THERE ARE NO OTHER ESTATE AGENCIES LEFT!
Dear David, I am sorry to see your 1 star review and I am concerned to read your comments. I have passed this onto our Area Director who will be in touch. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally smooth moving experience ! Special thanks to Ronnie for being so extremely helpful throughout this journey!!
Dear Berin, Thank you for leaving a Google review for our Tower Bridge& Bermondsey office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRonni was really helpful during the whole process, didn’t end up finding a flat with Frank Harris but would recommend using them for finding your new home.
Dear Freya, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotThe process was rendered much easier…
The process was rendered much easier and smooth by the use of online applications backed up with personal messages. Very helpful
Dear Mer KC, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel : Had a terrific apartment tour with Adeel, he was well informed & professional.
Dear Gopichand, Thank you for taking the time to leave a lovely review regarding Adeel. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel and Alfie we’re both very friendly, responsive and welcoming. Took the time to answer all of my questions and didn’t feel rushed.
Dear Rachel, Thank you for your kind comments regarding Adeel and Alfie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel: Gave a good tour of the apartment, was knowledgable about the local area and able to answer all questions that I had.
Dear Jason, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a review regarding your experience with Adeel. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAlfie has been supportive and very pleasant while helping me find my next home which is a huge relief as house hunting can be very stressful!
Dear Christina, Thank you for your kind comments regarding Alfie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel was very helpful throughout my search for accommodation. I didn’t end up going with any of the properties I viewed with him but he was very quick to respond and professional throughout
Dear Stephen, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAlfie was so kind and welcoming, helped us so much trough the viewing and renting process. One of the best agencies I’ve been in contact with! Thank you
Dear Rob, Thank you for your kind comments regarding Alfie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe were looking for a house and we got Adeel as an agent. He was super helpful and patient with us. All of his recommendations were excellent. Thank you!
Dear Keisi, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleAbsolute nightmare. We moved in last week to a flat rented through Adeel, Nicole and Mark in the Waterloo branch. We found the flat infested with moths, not cleaned properly (the cleaners came in a second time upom request, but they still left the flat in an average state at best). If that was not enough, the flat was filled with the previous tenant's belongings, including but not limited to laundry, bedding and towels as well as greasy pots and pans. Finally, we requested in our offer the bathroom to be treated of all mould, only to discover the back of the toilet caked with black mould. And here we are stuck for three years. Don't repeat our mistakes: avoid them at all costs. A week in, we are still waiting for pest control. (The one star is only because they have a maintenance team that picks up the phone - but isn't that the bare minimum?)
Dear Gabriela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAdeel was extremely fast in negotiating and winning the house we wanted! Really appreciated his customer orientation, clarity and speed! Thanks Adeel for your amazing support!!
Dear Sophie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAlfie was really helpful and friendly. Took me through the properties in a friendly and professional manner and answered all the questions I had. Really an asset to the company and will definitely go far.
Dear Dominic, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a great flat viewing with Alfie! He was prompt to the viewing, really thorough in showcasing the flat, and was able to answer all my questions quickly. Overall, very great experience!
Dear M C, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotUnprofessional
Unprofessional. I would recommend an agency that actually filters through landlords as we had a horrendous one for 2 years. At the end of it when we moved out, they told us they had to take out £300 for professional cleaning, when in the contract we signed, never stated that. They said that the flat was "professionally cleaned" before we moved in, but the door was broken, the floors were dirty, there was mold in the bathroom.. It was never even communicated from both parties (the agency and the landlord) to us at any point. I feel so bad for the new tenants who are moving in to that flat now, and I'll avoid Frank Harris from now on.
Dear Elysia, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Sarah Tranter, Customer Relations
5/5
TrustpilotMitchell Max stands out in London's…
Mitchell Max stands out in London's frenetic property market with his attention to renters' needs, his willingness to discuss the risks and benefits of renting, and his focus on the complex issues that renters face. His comparative analysis of properties, combining with his expert understanding of the dynamics of the City of London, has certainly facilitated our rental search. There's something else worth mentioning: Mitchell takes the time to understand and listen to his clients. That's a too-rare thing in the current market, and came as a pleasant surprise.
Dear Matthew, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Mitchell, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotChris Dowd, thank you
I would like to say a big thank you to Chris Dowd and his team at Frank Harris. They were very professional and extremely helpful, and all lines of communication were great. I would highly recommend them.
Dear Nicola, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Chris and the team, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Frank Harris and Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (205 Tooley Street) has the most, with 825 reviews rated 4.7 out of 5, followed by London (123 Stamford Street) with 795.
The four Frank Harris and Co offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and London won Gold.
