Trusted Agent profile

Fletchers estate agents in London

4.8

★★★★★ Excellent

1,637 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

1,577

Reviews on Google

All 3 offices

Trustpilot logo

60

Reviews on Trustpilot

Business-wide

Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Latest reviews from every Fletchers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Emily Martin is a valuable asset to this company and is the epitome of a hardworking & honest worker. I recently started working in West London and she has made the property hunting experience completely stress free. She knew my exact criteria and found me the perfect home with my restricted timeframe. The service provided was beyond 5 star!!

Hitesh · 30 July 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Hitesh, what a lovely review you have given regarding our Brook Green office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We were very impressed with Fletchers especially dealing with Ava - i was assisting my mother our experience of buying mums property was efficient and stress free Ava was very helpful from beginning to the end.

Miss · 30 July 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Thank you for sharing your kind words about Ava. Your comments are much appreciated by the Brook Green team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I am a first time buyer and unsure on the process when buying. I called in to enquire about a property Fletchers are marketing. Ava spoke with me about the process and has really made me feel at ease. She also referred me to some fantastic brokers who are arranging my mortgage. Thanks for your help Ava. Can’t wait to view the properties on Saturday.

Havoc · 30 July 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We dealt with Ava for the purchase of our first home, which helped a lot as you're kind of going with the flow on your first property - but she directed and advised us perfectly. The transaction was smooth and would recommend in future

Jack · 30 July 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Jack, hank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Jack Dann was a fantastic agent to work with. He was tireless in pursuing different options, answered all our (extensive) questions with patience and careful research, and - crucially - offered a bold estimate that, despite the reservations of other local agents, turned out to be accurate. I'd definitely recommend Fletchers at Brook Green.

Annabel · 30 July 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Annabel, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great experience with Gaetano at Fletchers - really helpful and I felt that he went above and beyond what I would have expected from an estate agent to help me secure the flat I wanted. Would definitely recommend him and work with the agency again. Thanks Gaetano!

Harriet · 30 July 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Lauren, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Relocating to London can always be a stressful experience however Joshua at Fletchers Brook Green managed our new tenancy extremely professionally. He was always very quick to respond to any questions we had and acted in a polite, friendly and transparent way throughout.

David · 30 July 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Emily Martin helped us secure our new flat and she was brilliant - really candid and clear all the way through. I never felt like I was being rushed or pressured during the process. Fletchers also have a system which helps get all of your bills set up which is handy. So far, a really good experience.

Lucy · 30 July 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Lucy We are thrilled to hear that you are pleased with the service you have received from our Brook Green office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Although Fletchers were not the chosen agent for the sale of my flat - I have been blown away by their support and level of care as and when I has questions and reached out. Selling a flat can be a stressful process and Jack has been super supportive in letting me know that he was there in case anything was needed. And he never tried to take my flat away from the current agents I was in. Thank you so much ! Barbara

Janya · 30 July 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Barbara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I had an exceptional experience from start to finish with Fletchers and their representative, Gaetano. He listened to my requirements, presented options that ticked all my boxes with outstanding professionalism and helped me find my new apartment quickly and efficiently. I will definitely use them again in future.

Lauren-Leigh · 30 July 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Lauren-Leigh, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We wanted to leave a glowing review for Jack, Sonia, Jacob and Ava. They really shook things up when they came on board as a dual agent for the sale of our London flat and went above and beyond to get the right qualified buyer prospects through the door. Their direct contact approach really made a difference and we've valued their advice throughout. Although we ultimately went with a buyer from the incumbent agency, it could just as easily have been through the Fletchers if their buyer had counter offered sooner. I would highly recommend the Brook Green team.

Amanda · 30 July 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Amanda, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Google

Rating only, no written review.

Eugenia · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Eugenia, really sorry to see you have updated this review to a 1 star. I have brought this to the attention of the director and we will be in touch. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Thank you Gaetano, you deserve 5 star service!PositiveProfessionalism

Alessandra · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Alessandra. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Amazing work Gaetano. It was a pleasure to work with you!PositiveProfessionalism

Emanuele · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Emauele, thank you for taking the time to leave a 5* review for Gaetano and the team in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Thanks to Gaetano and his amazing work! Love it.PositiveProfessionalism

K4P0 · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Paky, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

Called in yesterday to enquire on a property and spoke with Ava. She was really helpful, even though the property was unfortunately under offer, she spoke to me about similar properties which I am now out viewing with her this weekend! Thanks for all the help AvaPositiveProfessionalism, Value

Dagmara · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Dagmara, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Great agency which provide good deals on lettings and are friendly and professional. Paulina was of great help and took the time to make sure I had the greatest deal possible.PositiveProfessionalism

Daniel · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Daniel, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

I grew up in the country side in a family with minimal income,life wasnt easy, I didnt hv the priviledge to recieve good education, but I always dreamt that one day I will be able to move to the infamous London and start a new life there. After years of hardwork, me and my girlfriend finally saved enough money to rent a small flat , but the condition of the house was dreadful and the landlord wasn't the nicest person. I couldnt stand it anymore so I started looking for a new house, but after a long search,I dont have much luck and even if i found a flat that i like, I couldnt afford it. I was desperate and is afraid that i might either hv to stay with the toxic land lord or move back to the countryside,until I saw this agency. Honestly I didnt hv much expectation at first until i met the friendliest agent,Gaetano, he really did he's best to understand our situation and is actively trying to help, and he found me a house at a good location in shepherds bush and is at an affordable price, in a decent condition as well ,honestly, I cant thank you enough , Im so happy I finally found my ideal flat!PositiveResponsiveness, Quality, Professionalism, Value

Jor · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Jor, We are thrilled to hear that you are pleased with the service you have received from our Brook Green office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Joshua helped us secure an amazing new flat! He was very helpful throughout the whole process. Great experience overall. Thank you Joshua.PositiveResponsiveness, Quality, Professionalism

Diana · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Diana, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team

5/5

Google

Spoke with Ava on the phone. Looking to start my search in January. Ava referred me to some fantastic brokers to have my mortgage arranged. As well as referring me to solicitors to get legally ready. I have not yet registered , however due to her helpfulness and knowledge, Ava will be my first call when I’m ready to start looking.PositiveResponsiveness, Professionalism

Olivia · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Olivia. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. We look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Joshua was a fantastic agent helping me lock down the right property having relocated back to London. Needed someone to be quick, responsive and who made the experience easy and stress free. Thanks.PositiveResponsiveness, Quality, Professionalism

Connor · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Connor, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Called into the office yesterday as I am looking to have my house valued. I spoke with Ava on the phone. She was very knowledgeable on the area and helped me understand the current market. Excited to have Fletchers over next week!PositiveProfessionalism

Ella · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Ella. Thank you for taking the time to leave a review regarding your experience with Ava in our Brook Green office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I am truly happy that I have rented my flat with Fletchers. This Agency is incredible. They have rented my Flat in less than two weeks thanks to Gaetano. Well done! Looking forward to work again with you guys.PositiveResponsiveness, Quality, Professionalism, Value

TrustReviews · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Google

I was very happy with the interactions I had with Fletchers. They were really professional and extremely reactive every step of the way. They also made sure that the whole letting process was smooth and that my demands were satisfied I highly recommend!PositiveResponsiveness, Professionalism

Romain · 20 June 2022 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 19 June 2024

Dear Romain, thank you for your 5* Google review. We are thrilled to read that you have had a great experience with our Brook Green office and hope we can assist you again in the future. Kind regards Asma Chughtai Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent