Fletchers reviews

★★★★★ 5/5

Google

We had an outstanding experience with Fletchers Brook Green Estate Agent when selling our flat in Hammersmith. From the initial consultation to the final sale, the team demonstrated professionalism, expertise, and genuine care throughout the process. A special thank you to Ema, whose attention to detail and commitment made everything run smoothly and stress-free. Her excellent communication and support were invaluable. We would highly recommend Fletchers Brook Green to anyone looking to buy or sell property in the Hammersmith area.

Mat · 16 August 2026

★★★★★ 5/5

Google

Emanuele has been absolutely outstanding throughout my first home purchase. As a conveyancer myself, I work with estate agents every day, so I know how much of a difference a proactive and communicative agent can make to a transaction. Emanuele has been exactly that. From the moment my offer was accepted, she was always one step ahead, keeping communication flowing between all parties, chasing where needed, and making sure both the seller and I remained informed and on the same page throughout. Her responsiveness and professionalism helped keep the transaction moving at every stage. Thanks to Emanuele's hard work and dedication, we successfully exchanged contracts in just under four weeks from my offer being accepted, which is an incredible achievement and a real testament to how committed she was to progressing the transaction. I genuinely couldn't recommend Emanuele highly enough. She has been professional, approachable, proactive and an absolute pleasure to deal with. Thank you so much for all your hard work in helping me buy my first home! 🏡

Megan · 8 August 2026

★★★★★ 5/5

Google

We have had an excellent experience working with Emma. She has been professional, knowledgeable, and incredibly supportive throughout the process of selling our home. Emma is always responsive, keeps us informed every step of the way, and genuinely cares about achieving the best possible outcome for her clients. Her attention to detail, dedication, and positive attitude have made what can be a stressful process feel much easier. We truly appreciate all of her hard work and highly recommend Emma to anyone looking for a trustworthy and outstanding real estate agent.

Pegah · 1 August 2026

★★★★★ 5/5

Google

We had a very positive experience working with Chloe during our attempted property purchase. She was responsive, transparent and easy to work with throughout the viewings, negotiations and conveyancing process. Although the purchase did not proceed due to issues identified during due diligence, Chloe made a considerable effort to keep the transaction moving and regularly followed up with all parties. Her communication and support made a difficult process much easier to manage. I would be happy to recommend her to both buyers and sellers.

Martin · 22 July 2026

★★★★★ 5/5

Google

After trying to sell our house for close to 3 years, using multiple agents, experiencing, multiple unreliable buyers pull out for no reason, Fletchers managed to secure 2 buyers within our first week with them. They were very professional and responsive (I can't say that for all agencies). If you're looking to buy or sell in Brook Green/Shepherd's Bush, I would definitely recommend Fletchers. Thank you Kareena and Emanuele!

Anjalee · 22 June 2026

★★★★★ 5/5

Google

I would like to start by saying thank you team Flechers and the landlord for the most amazing experience and support My 10 Yr old son and I have received for the whole 2 years of our stay in one of the property in Sinclair garden. Their approach in helping their tenant is so thoughtful and considerate! We have received all the support and attention during our stay from the beginning to the end . The gentleman who is really is a gentleman I met few times called Ashley Griffiths is absolutely fantastic ,his approach in helping us and continue to follow up and making sure all is dealt with us attention to detail ! I also want to say how grateful my son and I are to Mr T white for letting us rent this amazing property for two years and for being the most understanding and compassionate landlord he has been and for this we are both very thankful ! Overall Bridget the lady I dealt with for the first year has also been so wonderful she responded straightaway In any query I had and dealt with it . Overall Fletchers at Brook green and the team are the best estate agent I have come across in london whose service is impeccable. On behalf of my son and I thank you so much for making our stay a delightful one .We will miss leaving here as we both found happiness and peace . Thank you 🙏🏾 Martha Deribe mamo

Martha · 1 April 2026

★★★★★ 5/5

Google

We recently worked with George to find our rental apartment, and we truly couldn’t have asked for a better experience. From the very beginning, he was personable, approachable, and genuinely committed to helping us find the right place, not just any place. What really stood out were the thoughtful touches that made the entire process feel smooth and stress-free. George consistently went above and beyond to clearly explain each step of the rental process, found easy and effective ways to communicate despite my international number, and took the time to highlight nearby amenities we wouldn’t have discovered as non-locals. His professionalism and genuine care transformed what can often be a stressful experience into an enjoyable one. We would highly recommend George to anyone looking for a rental property, especially if you value someone personable who truly goes the extra mile.

Rebecca · 27 February 2026

★★★★★ 5/5

Google

We had a really positive experience with Astle. He was incredibly friendly, helpful and patient throughout the whole process, always taking the time to answer all of our questions clearly and thoroughly. Although we ultimately didn’t go ahead with the flat he showed us, Astle was still proactive in finding other properties for us to view and was always quick to respond to our phone calls. We really appreciated how transparent and honest he was throughout the process. He was a pleasure to deal with and made what can be quite a stressful process feel much easier. We would definitely recommend Astle to anyone looking for a helpful, responsive and trustworthy estate agent.

Tegan · 21 August 2026

★★★★★ 5/5

Google

I recently sold my flat through Fletchers Brook Green and couldn't be happier with the experience. From start to finish, the team were attentive, knowledgeable and professional. Emanuele, Chloe and Kareena were all fantastic to deal with, they kept me informed throughout the process, answered every question I had, and made the whole thing feel seamless. I'd highly recommend them to anyone looking to sell in the area

David · 22 March 2026

★★★★★ 5/5

Google

Recently I viewed 2 flats around Hammersmith area from Fletchers Brook Green Property Agency. I have been assisted by one of the Sales Consultant Chloe Matlaszek. I must admit that Chloe has been very professional, customer focused and bang on time. She is not only conducted those 2 viewing but gave me a positive analysis and a proper advice on both properties. Also, further afterwords after my proposed offer Chloe has been constantly in contact with me to accommodate my needs in terms of my offer and supported me in every my move, which means a lot to me as a potential buyer. I would thanks Chloe personally and her Branch Manager for an excellent service provided. Much appreciated. A customer Mr Fraser S

Serge · 21 October 2025

★★★★★ 5/5

Google

We can’t recommend Astle highly enough for his incredible help and support in finding and renting our new home. From the very beginning he was professional, kind, and communicative. Astle understood our tight timeline and went above and beyond to accommodate our needs. He guided us through every step of the process and responded to all our questions promptly and clearly. Thank you so much, Astle- you made the whole experience smooth and stress-free!

Nina · 20 November 2025

★★★★★ 5/5

Google

I have recently sold a property through Fletchers and I would especially like to thank Emanuele Fiorini for her proactive and diligent approach towards the whole sale process. She is extremely efficient and great at communication which is very reassuring. Buying and selling properties is becoming increasingly complicated but with brokers like Emanuele one can be assured that the process is moving forward and as a seller it’s great to receive regular updates. I would like to thank Emanuele again for her hard work and commitment.

Kamal · 21 September 2025

★★★★★ 5/5

Google

I've been selling my flat with Fletchers and we were assigned Ema to deal with the sale. She has been brilliant .She has been regularly in touch to give us up dates on the sale and has gone above and beyond with a sticking point on our lease. She has explained everything as we have gone along .She is always at the other end of the phone for help and advise. Thanks Ema.

Louise · 20 November 2025

★★★★★ 5/5

Google

Big thank you to Emanuele and her colleagues at the Brook Green office of Fletchers following the successful completion of our first home. Emanuele was always highly professional throughout the process, from showing us round nice properties that fitted our requirements through to helping us move things forward as we neared exchange. We would highly recommend Emanuele and her team. Thank you!

Philip · 20 February 2026

★★★★★ 5/5

Google

Cannot recommend enough. We have had some frustrating delays due to an unforeseen chain but Emanuele especially has gone above and beyond. She has frequently reached out to us with updates, liaised with our solicitor when we couldn't even reach him, communicated with the buyer and generally been a superstar. Always easy to get hold of and Emanuele has made this incredibly stressful process much less stressful. Thank you to Jack, the team behind the scenes and of course Emanuele for all your continued hard work. Katie

Katie · 13 August 2025

★★★★★ 5/5

Google

Dealing with Fletchers Estate Agents proved a satisfying experience. I was acting on behalf of a friend who was selling a flat in London, and right from the start we received courteous and efficient treatment. Penelope and Ema kept us regularly informed at all stages of the conveyancing and reacted swiftly when a new issue arose. It was a pleasure engaging with such a trustworthy and customer-oriented company.

David · 20 November 2025

★★★★★ 5/5

Google

We had the absolute pleasure of working with Emanuele during the purchase of our new home, and we truly couldn't be more grateful for the experience. From our very first interaction, she was warm, professional, and incredibly knowledgeable. She guided us through every step of the process with patience and expertise, answering all our questions (and there were many!) and making what could have been a stressful experience feel seamless and exciting. What really stood out was Emanuele genuine commitment to finding the right fit for us. She never rushed us, always had our best interests at heart, and was a fantastic communicator throughout. Every viewing was thoughtfully arranged, and when we finally found the one, she handled the negotiation and closing process with absolute professionalism and care. Thanks to Ema, we are now happily completed on our dream home. We can’t recommend Emanuele and Flectchers highly enough, they went above and beyond in every way. If you’re looking for someone trustworthy, knowledgeable, and truly dedicated, look no further.

Jodee · 21 July 2025

★★★★★ 5/5

Google

We cannot thank Emanuele enough for her outstanding support in helping us buy our home. From start to finish, she has been absolutely amazing, professional, dedicated, and incredibly kind throughout the entire process. Emanuele took the time to truly understand our needs and was always available to answer our questions, no matter how big or small. She guided us through every step with such clarity and patience, making what can often be a stressful experience feel smooth and even enjoyable. Her knowledge and attention to detail gave us real confidence, and we always felt that she genuinely had our best interests at heart. Thank you, Emanuele, for everything.

Elettra · 21 July 2025

★★★★★ 5/5

Google

I bought my property in March 2025. I dealt with Herman throughout the process and he was more than fantastic and professional. I couldn't have hoped for a better agent. He provided constant updates, so much so that I memorised the office number by the end. He was positive and worked hard to get the sale over the line. It was a pleasure working for him on my first home and he will be an agent I won't forget. I would recommend him highly.

Inigo · 21 May 2025

★★★★★ 5/5

Google

I would like to commend Jack and Emma of Fletchers Brook Green Office for their exceptional service in handling the sale of my property, particularly in what has been a challenging market. From the outset, they were proactive, highly professional, and demonstrated a deep understanding of current market dynamics. Their persistence and timely follow-up with potential buyers, coupled with consistent and transparent feedback, ensured the process remained active and well-managed throughout. The accuracy of their valuation and strategic advice on pricing played a crucial role in achieving a successful outcome. Their communication was always clear, responsive, and reassuring, which gave me confidence at every stage of the transaction. I truly appreciate the dedication and effort they brought to the process, and I would not hesitate to recommend Jack and Emma to others seeking a capable and committed real estate professional.

Rishard · 16 May 2025

★★★★★ 5/5

Google

My partner and I had a great experience working with Fletchers Brook Green especially Saleh, he was very helpful and he made the process smooth and efficient.

Emily · 8 August 2026

★★★★★ 5/5

Google

A big thank you to Emanuele Fiorini for being our constant support through a complicated and long sale. She was the only positive and constructive professional in the whole chain and helped us keep our sanity , as well as move things along .

Marine · 16 March 2026

★★★★★ 5/5

Google

As a solo first-time buyer, I couldn’t be more grateful to have had Herman from Fletchers as my estate agent. What stood out about Herman: - He was incredibly responsive, always getting back to me the same day or almost immediately. - He expertly coordinated between solicitors, my broker, and the surveyor, juggling multiple tasks to ease the admin burden on my end. - He kept communication clear and open between me and the seller, ensuring a seamless transaction. Thanks to Herman's hard work and the support of the Fletchers team, I was able to move in just 4 months after my offer was accepted, with a December in the middle. This meant I didn’t have to find temporary accommodation when my previous lease ended, I exchanged contracts on time and moved in just 3 days later. I highly recommend working with Herman and Fletchers if you’re looking for a dedicated, efficient, and genuinely helpful estate agent.

Effie · 20 March 2025

★★★★★ 5/5

Google

The team at Fletchers were excellent and super friendly. Weekly update calls to keep clients updated about progress of sales process, including number of viewings, information about the market and whether prices should be adjusted. Once offer was agreed, they were proactive in following up with both buyer's and seller's solicitors to ensure a smooth process until completion. Special shout out to Herman and Jack for their hard work on my transaction.

Nick · 20 March 2025