5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Dear Vincent, thank you for taking the time to leave a 5* review. Kind regards Sarah Tranter Customer Relations Team
Trusted Agent profile
Fletchers estate agents in London
★★★★★
1,637 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.
Our offices
Fletchers's three offices, most reviewed first. Each has its own page.
- Fletchers London (86 Chiswick High Road)86 Chiswick High Road, W4 1SY642 reviews · 583 on Google (4.8)32 in the last 90 days
- Fletchers London (58 Turnham Green Terrace)58 Turnham Green Terrace, W4 1QP575 reviews · 575 on Google (4.9)31 in the last 90 days
- Fletchers London (144 Shepherds Bush Road)144 Shepherds Bush Road, W6 7PB508 reviews · 453 on Google (4.9)34 in the last 90 days
Latest reviews from every Fletchers office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 30 July 2023
Dear Giuseppe, thank you for your 5* review. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleJacob was helpful and prompt
Agent replied · 30 July 2023
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThanks to Gaetano and his Amazing work
Agent replied · 30 July 2023
Dear Stella, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Sarah Tranter Customer Relations Team
5/5
GooglePaulina was so helpful and kind, excellent experience. 😊 …
Agent replied · 30 July 2023
Dear Bea We are thrilled to hear that you are pleased with the service you have received from our Brook Green office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmazing work Gaetano! thank you so much for your help!
Agent replied · 30 July 2023
Dear Alessandro. Thank you for sharing your kind words about Gaetano. Your comments are much appreciated by the Brook Green team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNice place on irving road service form paulina was kind and amazing
Agent replied · 30 July 2023
Dear Shereen. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThanks to Gaetano, my friends and I do not need to worry anymore.
Agent replied · 30 July 2023
Dear Cerys. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank you so much for today, you made our day Gaetano!
Agent replied · 30 July 2023
Dear Ogrion, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmazing experience, Thanks to Gaetano for his amazing work!!
Agent replied · 30 July 2023
We are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThanks to Gaetano and his amazing work! Love it.
Agent replied · 30 July 2023
Dear Paky, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCurrently dealing with Ava who has been highly responsive and professional.
Agent replied · 30 July 2023
Dear Tammie, thank you for taking the time to leave a 5* review for our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleFully recommend. I was on the phone with Paulina and she provide me all the informations I needed.
Agent replied · 30 July 2023
Dear Kasia. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI found my home because of Paulina. She is really helpful and kind person.
Agent replied · 30 July 2023
Dear Kasia, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAva was very helpful in our search for our property, making viewings friendly and insightful. Thanks very much Ava!
Agent replied · 30 July 2023
Dear Chris, thank you for your 5* review. We are pleased to see that you have had a great experience with Chris in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleAva Finlay has been an amazing Sales Consultant throughout the process
Agent replied · 30 July 2023
Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThese guys are absolutely lovely Gaetano and Jack were brilliant, very happy
Agent replied · 30 July 2023
Dear Michael, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery impressed with the service I received, Paulina were very helpful and understanding. Would recommend to friends.
Agent replied · 30 July 2023
Dear Norbert. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank you so much Paulina for the professional help and communication between me and the landlord. Constantly keeping me updated and helping me along the way. Amazing service!
Agent replied · 30 July 2023
Dear Evelina, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAva Finlay is extremely hard working and has been on top of everything for us in the whole process of finding a buyer to now getting us to completion. Ava is a dream to work with.
Agent replied · 30 July 2023
Dear Anna, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Brook Green office. Kind Regards, Sarah Tranter, Customer Relations Team
1/5
GoogleFor a customer service industry I found the attitude, communication skills and general professionalism very poor when making an enquiry. First impressions count and the young woman who answered the telephone, I believe was called Sophie, did not inspire me to pursue my enquiry
Agent replied · 30 July 2023
I am sorry to learn that you are unsatisfied with the service you have received from our Brook Green office. We would be keen to find out what went wrong, so that we can correct this as soon as possible. If you could please email me further details at sarahtranter@customerrelationsteam.co.uk, I will make sure this is looked into straight away. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJoshua has been very helpful with our property search. Fletchers has high quality properties and a very professional team. Highly recommended!
Agent replied · 30 July 2023
Dear Andrew, thank you for your 5* review. We are pleased to read that you have had a great experience with the team in our Brook Green office. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleHad an amazing experience with Fletchers sales team so far, in particular Ava. She has kept me updated on any new properties which come on. I have not found yet but I do believe it will be through Ava when the right property comes along.
Agent replied · 30 July 2023
Dear Rosie-miar, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Brook Green office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleVery good experience with Fletchers in Brook Green. Professional, responsive, respectful. Special thanks to Paulina who helped us find new tenants! Highly recommended.
Agent replied · 30 July 2023
Dear Edvige, We are thrilled to hear that you are pleased with the service you have received from our Brook Green office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Fletchers
Which Fletchers office has the most reviews?
London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.
Where are the Fletchers offices?
The three Fletchers offices, by town:
- London (144 Shepherds Bush Road): 144 Shepherds Bush Road, London, W6 7PB
- London (58 Turnham Green Terrace): 58 Turnham Green Terrace, London, W4 1QP
- London (86 Chiswick High Road): 86 Chiswick High Road, London, W4 1SY
Has Fletchers won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
