Trusted Agent profile
★★★★★
1,637 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.
Fletchers's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCalled the office and a lovely girl called Narmin answered and was able to kindly help me with all my queries that I had. Will definitely use and recommend this agent in future!
Dear Melanie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGaetano Signorile from Fletchers realestate provided us with a true 5 star service. Whilst moving from another continent has been stressful for the family, Gaetano's help finding the best property to settle in was very much appreciated. The application process was seamless and straightforward. Strongly recommended.
Dear Ahmed, Thank you for your review, and mentioning your experience with Gaetano in our Brook Green office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJosh helped me find a place and was with me the whole way. He was very open, honest, easy to talk to, and helped me through the process. I cannot recommend him enough. He should be your first call if you're looking for a property in the area.
Dear Joe, Thank you for your kind comments regarding Josh and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe would like to thank Jack and his team. They were well organised in showing the property to quite a number of potential buyers in a very short time frame. Jack was very proactive and persistent and his confidence in promoting the property was justified. Regretfully, due to economic pressure, we were compelled to accept an offer arranged through another agent. However, I would certainly recommend Fletchers and their sales team.
Dear AnnMarie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe had a complicated purchase within a very long chain. Fletchers has been great dealing with this difficult situation, contacting all the players, keeping us updated, telling us how things really were (and not what we might want to hear!). A great partner to have for such an important transaction!
Dear Andreanne, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations TeamF
5/5
GoogleRating only, no written review.
Dear Linda, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThese guys have been very helful during the whole purchase process.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat service, very professional. Special thanks to Rachel for exemplary performance
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent customer service. Super proactive and helpful in helping me manage the new tenant's move into my London apartment.
Dear Julian, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
GoogleProfessional! Helpful! and SUPER NICE! I couldn’t recommend Fletchers Brook Green enough- they really made my experience actually enjoyable! THANKS GUYS
Dear Brendan, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFletchers have been very accommodating throughout the experience. Gaetano managed to get us a home that we adore and are very happy in. Highly recommended
Dear Ryan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA huge thank you to Jacob and Jack who help me sell our flat. They were always responsive, gave good advice and helped shimmy the deal along. Throughout they were very professional and straight forward to deal with. Would recommend.
Dear Jonathan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleCan’t fault my estate agents for their tenacity and willingness to go the extra mile. Communication was excellent with regular and thorough updates during the marketing period. Once an offer was made we felt we were in capable hands and on occasions our solicitor even took advice from our agent! Jack was really amazing at keeping the sometimes sluggish ball rolling as we tried to exchange and complete. He got us there in the end and we would definitely recommend the services of the Brook Green team of Fletchers.
Dear Karen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Tom,Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Jamie, Thank you for taking the time to rate your service with our Brook Green office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ferrell, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Dylan, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally great team, really helpful and knowledgeable about their properties
Dear Generallia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had the best experience with this property agency. Very professional collaboration! Truly recommended!
Dear Mary, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe staff are extremely friendly, welcoming and can not do enough to help. They are all very profesional and very knowledgeable, I would definatly recomend Flethchers Brook Green!
Dear Jordan, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Brook Green office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleOur letting agent Joshua has been such a great help and been there at each step to answer any questions and make the process as smooth and stress-free as possible for us which has been greatly appreciated.
Dear Madeleine, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally appreciate all the support from Joshua and his team at FBG to help us find and secure our first London rental!
Dear Amelia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNothing is too much trouble for the lettings team at Fletchers Brook Green. Joshua was especially helpful, and I would highly recommend him and his team to anyone looking to rent in the area.
Dear Kayley, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJoshua was incredibly helpful and professional, really went out of his way to ensure our experience finding a property was as easy and enjoyable as possible. Many thanks!
Hi, Thank you for your review, and mentioning your experience with Joshua in our Brook Green office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.
The three Fletchers offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
