Trusted Agent profile

Fletchers estate agents in London

4.8

★★★★★ Excellent

1,637 reviews across 3 offices and 2 platforms

www.fletcherestates.com

Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

1,577

Reviews on Google

All 3 offices

Trustpilot logo

60

Reviews on Trustpilot

Business-wide

Our offices

Fletchers's three offices, most reviewed first. Each has its own page.

Latest reviews from every Fletchers office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We had a really good experience with the Agency. They are highly professional, understand the clients' needs and provide the support a tenant would expect. We were supported by Joshua who advise us and walked us through the hole process.

Lucia · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Lucia, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Relocating to London is a stressful experience but Joshua committed to support me and found me an amazing property. I had great interactions with the Agency overall. They are highly professional, understand the clients' needs and provide the support a tenant would expect.

Alvin · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Alvin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.

5/5

Google

Tremendous effort from Jack and team in helping us to secure our flat, and made the arduous process a lot more manageable. Very approachable and responsive team who are easy to liaise with. Would definitely recommend their service! Thank you again.

Sharon · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Sharon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We would like to thank Jack and his team. They were well organised in showing the property to quite a number of potential buyers in a very short time frame. Jack was very proactive and persistent and his confidence in promoting the property was justified. Regretfully, due to economic pressure, we were compelled to accept an offer arranged through another agent. However, I would certainly recommend Fletchers and their sales team.

AnnMarie · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear AnnMarie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Joshua is by far the most professional and easy going estate agent in London. His willingness to go above and beyond for his clients is second to none. Thank you to the team at Fletchers for making it such a positive and enjoyable experience!

Louis · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Louis, Thank you for taking the time to leave a wonderful 5 star Google review. Joshua will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Fletchers helped me and my partner finding our first home together in no time. Our agent Gaetano didn't hesitate to answer any questions and concerns, even if that meant picking up the phone several times a day as I wanted to double and triple check things. I can only recommend working with Fletchers and especially Gaetano, who cares a lot about his clients and communicates very well.

Ena · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Ena, Thank you for your kind comments regarding the Brook Green team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Can’t fault my estate agents for their tenacity and willingness to go the extra mile. Communication was excellent with regular and thorough updates during the marketing period. Once an offer was made we felt we were in capable hands and on occasions our solicitor even took advice from our agent! Jack was really amazing at keeping the sometimes sluggish ball rolling as we tried to exchange and complete. He got us there in the end and we would definitely recommend the services of the Brook Green team of Fletchers.

Karen · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Karen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I cannot recommend Fletchers strongly enough to people selling their home, My flat has been on the market for 6 months with another agent. I had had over 30 viewings ,without a single offer. My original agent was also suggesting I lowered the price of my flat by about 20k. I was feeling pretty despondent. Until one day as I was walking home I noticed a Fletchers sign with SOLD emblazoned across it, as I walked into my block and I realised they must have sold one of my neighbours flats. So I called them and spoke to the lovely Jacob to ask if they could help me too. I am so happy I did! My flat went under offer on the FIRST viewing with them. They have been absolutely amazing throughout the conveyancing process which unfortunately in my case became extremely complicated by two third parties. Without Jack and his team, I genuinely do not think my flat sale would have gone through. He has been incredibly supportive, on hand, responsive, proactive, understanding, knowledgeable and just brilliant throughout AND they have sold my price of the asking price. If you want to sell your home, look no further. Fletchers really the BEST. Thank you for everything Jack and Jacob. I am hugely grateful to you and hope the buyer will be very happy in his new home!

Anna-Louisa · 14 June 2023 · Fletchers London (144 Shepherds Bush Road)

Agent replied · 13 June 2024

Dear Anna-Louisa, It’s great to hear that you have had a brilliant experience with our Fletchers Brook Green office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Jack and Emma were great

Rob · 31 May 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Rob, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Spoke to narmin and she was really helpful, would use this agent again.

Mia · 31 May 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Mia, Thank you for taking the time to leave a lovely review regarding Narmin. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Highly recommended Gaetano ! Very professional from the first call for viewing till we signed the agreement and moved in. He went over and above for any problems that required urgent notice. A gem of a person !

Zeeshan · 31 May 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Zeeshan, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Fletchers helped me and my partner finding our first home together in no time. Our agent Gaetano didn't hesitate to answer any questions and concerns, even if that meant picking up the phone several times a day as I wanted to double and triple check things. I can only recommend working with Fletchers and especially Gaetano, who cares a lot about his clients and communicates very well.

Ena · 31 May 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Ena, Thank you for your kind comments regarding the Brook Green team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Luc · 1 May 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Luc, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Jack Dann is personable, friendly but at the same time extremely professional. He is extremely good at managing and moving forward the selling process!

H · 1 May 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear H S, Thank you for taking the time to leave a wonderful 5 star Google review. Jack will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Joshua was a great help to us during the process and responded to our questions with great patience. We are very happy with our experience at Fletchers!

Leona · 1 May 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Leona, Thank you for taking the time to leave a wonderful 5 star Google review. Joshua will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

It was a pleasure to work with Jack and team at Fletchers. I felt supported through out a difficult process as team worked to find best solution for both Buyer and Seller. I look forward to working with Fletchers again.

Thasan · 1 May 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Thasan, Thank you for your kind comments regarding the Brook Green team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Tremendous effort from Jack and team in helping us to secure our flat, and made the arduous process a lot more manageable. Very approachable and responsive team who are easy to liaise with. Would definitely recommend their service! Thank you again.

Sharon · 1 May 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Sharon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The sales team is 10/10! Definitely would use fletchers again!

Rocco · 1 April 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Rocco, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Excellent service. Jack was professional and determined through the long drawn out process of selling my flat. Without him the deal no would have collapsed many times. Thank you Jack

Julie · 1 April 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Julie, We really appreciate you taking the time to leave such lovely comments about Jack. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Google

Jack is extremely rude and unprofessional, called to enquire and was extremely rushing, told me I would receive a call back from Emma, (which I didn't), I had to call back myself. Then saw another property available so called again with Jack answering yet again, and told me Emma would call me back. I expressed my concerns about Emma not calling back earlier and Jack replied with 'well we get 90 calls a day' which I would like someone to investigate as to whether there are 90 inbound calls made in a day, because that would be quite surprising for a small agency. Furthermore, I asked if she could call back soon, and he said she will call back when she's not busy, and I said okay, never mind, thanks, and he ENDED THE CALL - no bye, no nothing...how disrespectful can you be? Avoid this agency at all costs - I can see in previous reviews people have dealt with the same kind of issue.

Saraa · 1 April 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Saraa, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Had tried to sell our property with others and they just weren't listening to what we wanted. Jack from Fletchers listened and was both enthusiastic and realistic about what we could achieve. Very happy overall with their service.

G · 1 April 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear G Sunthar, Thank you for taking the time to leave a wonderful 5 star Google review. Jack will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Joshua is by far the most professional and easy going estate agent in London. His willingness to go above and beyond for his clients is second to none. Thank you to the team at Fletchers for making it such a positive and enjoyable experience!

Louis · 1 April 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Louis, Thank you for taking the time to leave a wonderful 5 star Google review. Joshua will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Relocating to London is a stressful experience but Joshua committed to support me and found me an amazing property. I had great interactions with the Agency overall. They are highly professional, understand the clients' needs and provide the support a tenant would expect.

Alvin · 25 March 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 24 March 2024

Dear Alvin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.

5/5

Google

Thank you to Alex for your help. 5 stars!

Emma · 2 March 2023 · Fletchers London (58 Turnham Green Terrace)

Agent replied · 30 July 2023

Dear Emma, Thank you for taking the time to leave a lovely review regarding Alex. Kind regards, Sarah Tranter, Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Fletchers

Which Fletchers office has the most reviews?

London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.

Where are the Fletchers offices?

The three Fletchers offices, by town:

Has Fletchers won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.

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