Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI've just bought my first home through Fletchers. Buying a house is stressful, more so for first time buyers, however the service delivered by Fletchers was outstanding.
Special kudos goes to Emanuele Fiorini, who was the main negotiator. She did a phenomenal job and I'm convinced that without her perseverance and resolve the whole process would have taken longer.
If I decide to sell my property in the future I will definitely do it through Fletchers.
Vasiliskrin · 22 August 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 September 2023
Dear Vasiliskrin, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleA first class team. Extremely proactive, thorough and professional.
Linden · 21 August 2023 · Fletchers London (86 Chiswick High Road)
Agent replied · 16 June 2024
Dear Linden, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFantastic team, helped with the sale from beginning to end and gave great advice. Special thanks go to Emanuele and Jack who have done an amazing job!!
Anna · 20 August 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 27 August 2023
Dear Anna, Thank you for taking the time to leave a lovely review regarding Emanuele and Jack . Kind regards, Sarah Tranter, customer relations Team
★★★★★ 5/5
GoogleGreat support through out the complete process. The team is very proactive and communicate well. Special thanks to Emanuele that was on top all issues till we reach completion. Happy customers!!
Luis · 20 August 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 27 August 2023
Dear Luis, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFrom the first meeting with Liam Styles, Fletchers, Estate Agents, Brook Green. He gave me confidence and understanding the marketing of my property. He delivered what was promised. Totally professional, kept me informed through the process. Such a nice well mannered gentleman. Highly recommend the company.
Alison · 20 August 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 30 September 2023
Dear Alison, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThese are challenging, turbulent times in the housing market, but It was a pleasure working with Emma & Jack who helped us with our sale. We tried Fletchers after being unhappy with another local agent and are very glad we did. They were very responsive, kept us updated, and were always committed to getting us the best deal. Would definitely recommend.
David · 20 August 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 27 August 2023
Dear David Hoatson, Thank you for taking the time to leave a wonderful 5 star Google review. Emma &Jack will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleGreat support from Fletchers' lettings team from initial engagement to finding a tenant for our place. Natalie, Edward, Erica, Tina and team - thanks for your help!
Yee · 18 August 2023 · Fletchers London (86 Chiswick High Road)
Agent replied · 13 June 2024
Dear Yee, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleTina from this office managed through a very long and drawn out process with us (we are Aussies relocating to UK) and was patient and great natured with lots of positive energy throughout. TIA ( not to be confused with TINA) was there for us in a clutch moment when we needed a contract amended, and literally saved days of messing around by quickly marshalling our landlady, and her manager to make sure a contract adjustment was done literally in five minutes. It was quite a superhero act. Thank you Tia! Highly recommend this office for professionalism and a serious action-orientation / empowered staff culture.
Andrew · 18 August 2023 · Fletchers London (86 Chiswick High Road)
Agent replied · 13 June 2024
Dear Andrew, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleHan was really excellent! Really professional and knowledgeable. We were tight for time and he scheduled in 4 viewings in the time we had available. It really helped us to get a feel for the market and make a decision. Highly recommend!
Alex · 18 August 2023 · Fletchers London (86 Chiswick High Road)
Agent replied · 13 June 2024
Dear Alex, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Chiswick office will be so pleased to read this. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNatalie and Han at Fletchers have done an excellent job at letting my property. Whenever I ask questions or have requests they are answered and dealt with promptly and effectively. They also were able to secure tenants very quickly and take care of the administration and process of settling the tenants into the property in a very professional manner.
John · 18 August 2023 · Fletchers London (86 Chiswick High Road)
Agent replied · 13 June 2024
Dear John, We aim to achieve a 5* service for our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a review regarding your experience with Fletchers Chiswick, and do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleNarmin was so helpful and took the time to help me on the phone.
Lina · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Lina, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleEm has worked really hard to sell my property in the current market and her efforts have finally made it happen. A huge thank you
Marta · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Marta, Em will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
GoogleNarmin was so pleasant on the phone, she is very knowledgeable on everything, was very content with her service
NATALIE · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Talia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Narmin, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI love Fletchers! Really supported through my flat purchase by Jack (special mention Liam) and highly recommend them. Thanks guys for all of your help guys!
Jennifer · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Jennifer, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFletchers is highly professional and we were very impressed how smoothly and organised the moving process was. We haven’t experienced such professionalism and friendly attitude with other agencies before.
Sabrina · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Sabrina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Fletchers, and do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleEmanuele Fiorini from Fletchers Brook Green, London branch did an excellent job in facilitating our flat purchase in London. She is a very good communicator and knows the business well.
Phuong · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Phuong, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI highly recommend the services the sales team working here - Emanuele Fiorini (sales consultant) and her boss Jack. They managed to stay on top of a difficult deal and handled client expectations beautifully to ensure a successful exchange of contract even in the face of constant delays, a difficult client and tight deadlines!
Wojtek · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Wojtek, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe just bought a property in Hammersmith through Fletchers (after many bad experiences with other agencies). We cannot be more happy with the service provided. Emanuele Fiorini is very professional, kind and helpful and I can not recommend her more. If I ever need to sell, buy or rent again, I would definitively contact Fletchers!
Clara · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Clara, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe team at Fletchers were outstanding from start to finish on my recent flat sale. We were originally listed with another agent who had delivered zero offers for us, were hopeless at giving timely and constructive feedback and made little progress in the sale of our property in months. Jack proactively reached out and because of that we decided to let them market the flat as well. They showed up the other agent at every step of the way; from the onboarding, the communication, the number of viewings, and ultimately the offer we needed. Our main negotiator Ema was EXCEPTIONAL and there were several times our sale might not have gone through if it wasn’t for her perseverance, tenacity and experience. I was grateful to have her in our corner and would recommend her to absolutely everyone. She hustled, she was responsive, she never dodged one of my 102039955 calls and I am so grateful to her for all of her help. I’ve often thought I’d like to be an estate agent, but this experience has taught me just how difficult the entire process is and definitely something best left to the experts! Fletchers are the experts! Thank you Ema and team. We’re truly grateful.
Henni · 18 August 2023 · Fletchers London (144 Shepherds Bush Road)
Agent replied · 13 June 2024
Dear Henni, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleEmanuele Fiorini from Fletchers Brook Green, London branch did an excellent job in facilitating our flat purchase in London. She is a very good communicator and knows the business well.
Phuong · 13 August 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 27 August 2023
Dear Phuong, Thank you for your kind comments regarding Emanuele and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNarmin was so helpful and took the time to help me on the phone.
Lina · 6 August 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 27 August 2023
Dear Lina, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleFletchers is highly professional and we were very impressed how smoothly and organised the moving process was. We haven’t experienced such professionalism and friendly attitude with other agencies before.
Sabrina · 6 August 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 27 August 2023
Dear Sabrina, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Fletchers, and do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe just bought a property in Hammersmith through Fletchers (after many bad experiences with other agencies). We cannot be more happy with the service provided. Emanuele Fiorini is very professional, kind and helpful and I can not recommend her more. If I ever need to sell, buy or rent again, I would definitively contact Fletchers!
Clara · 29 July 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 27 August 2023
Dear Clara, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleNarmin was so pleasant on the phone, she is very knowledgeable on everything, was very content with her service
NATALIE · 28 July 2023 · Fletchers London (58 Turnham Green Terrace)
Agent replied · 24 March 2024
Dear Talia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Narmin, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
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