4/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Dear Kahina, Thank you for leaving a review. Kind regards, Sarah Tranter, Customer Relations Team
Trusted Agent profile
Fletchers estate agents in London
★★★★★
1,637 reviews across 3 offices and 2 platforms
Fletchers has three offices, all in London. Together they have 1,637 reviews on two platforms, rated 4.8 out of 5 overall.
Our offices
Fletchers's three offices, most reviewed first. Each has its own page.
- Fletchers London (86 Chiswick High Road)86 Chiswick High Road, W4 1SY642 reviews · 583 on Google (4.8)32 in the last 90 days
- Fletchers London (58 Turnham Green Terrace)58 Turnham Green Terrace, W4 1QP575 reviews · 575 on Google (4.9)28 in the last 90 days
- Fletchers London (144 Shepherds Bush Road)144 Shepherds Bush Road, W6 7PB508 reviews · 453 on Google (4.9)34 in the last 90 days
Latest reviews from every Fletchers office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Dear James, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 13 June 2024
Dear Walid, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat experience with Fletchers lettings team - Tina is a great asset to the team!!!
Agent replied · 13 June 2024
Dear Kaludi, Thank you for your great 5 star review, and mentioning your experience with Tina in our Chiswick office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally enjoyed viewing two properties with Tina. She has a very friendly and informative approach. 😊 …
Agent replied · 13 June 2024
Dear Eleanor, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReally enjoyed working with this agency, also working with Han, who is both highly knowledgeable on this area and also really easy to speak with. Superb service
Agent replied · 13 June 2024
Dear Matthew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleYasmin Bopp took care of us for our search to find a property to rent. I would like to say that I appreciated the proactivity and reactivity of Yasmin.
Agent replied · 13 June 2024
Dear Marc, thank you for taking the time to leave a 5* review for Yasmin and the team in our Chiswick office. We are pleased to read that you had a great experience. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleTina at Fletchers has been amazing, she goes above and beyond to find us a property. Helpful at every turn.
Agent replied · 13 June 2024
Dear Georgina, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA great service from Fletchers. They found me an excellent tenant and in a very short time. Would recommend!
Agent replied · 13 June 2024
Dear Tamara, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmy and Leigh were really helpful in both my search for a London place and in dealing with the tenancy etc. Friendly and professional and a great team!
Agent replied · 13 June 2024
Dear Sarah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBeing in touch with Yasmin at this approachable and friendly Chiswick branch. Yasmin has been very helpful with my research and would definitely recommend anyone to reach her for their project. Thank you :-)
Agent replied · 13 June 2024
Dear Greg, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Chiswick office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA great experience from start to end. Tina and Han were knowledgable about the property and the prospective tenants being shown around.
Agent replied · 13 June 2024
Dear Ben, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleYasmin and team were super helpful and professional at all times: from finding suitable properties to view, through to completing the contract and moving in. Highly recommended.
Agent replied · 13 June 2024
Dear James, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe worked with Tina @Fletchers, she is cool, she always sends us right, precisely matched properties with our requirements. She is the best in Chiswick area
Agent replied · 13 June 2024
Dear Ozhan, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Fletchers Chiswick office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat customer service! Agents were very professional and caring throughout the whole process. Highly recommended talking to them if you are searching for homes in London.
Agent replied · 13 June 2024
Dear Anina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTina was SUPER! She was very consistent and did not stop looking for us. We had a very unique set of requirements - she listened and delivered! Thanks Tina.
Agent replied · 13 June 2024
Dear Grainne, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleYasmin is great! She helped us to find amazing flat in Chiswick, where me and my partner are both happy and enjoy to live in.
Agent replied · 13 June 2024
Dear Kevin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleI wish there were negative stars for how pathetic and unprofessional this letting company has behaved. The agent (Paul Biris) should never be allowed to talk to people. He has no manners whatsoever. He had arranged to show us two homes in Chiswick back to back. We arrived on time to the first home - to the surprise of one of his colleagues (Leigh). However she let us see the property while trying to cover up for Paul, who was late, and trying to let him know that we had arrived by train so couldn’t get to the second property quickly if he was to meet us there, after viewing the first home with her. Paul eventually arrived at the first home retorting and I quote “it’s not my job to drive you around”(!!). Somehow we were supposed to know that he was not showing us the first property AND that we should have come by car to fit his schedule of viewings. I would NEVER use this place. Their lack of competence is astounding, and attitude is just disgraceful.
Agent replied · 13 June 2024
Dear Nerissa, I am concerned to read your comments and I am sorry your experience with us was not as we would have expected. I have forwarded your comments to our Office Director to be reviewed with the team. kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNatalie and Paul assisted greatly around the legal matters of renting my property out in Chiswick. At a time where I was relocating to the Far East and was highly stressed they made things so smooth that I would not look anywhere else for my property needs in London! Thank you to you both 🙏 …
Agent replied · 13 June 2024
Dear Steven, Thank you for your kind comments regarding Natalie and Paul and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI was speaking to Rachel who I can't speak any more highly of. She offered a lot of help over the few weeks when trying to find a property - massively appreciated. She was the only agent to give us this much time and support whilst looking.
Agent replied · 13 June 2024
Dear Alex, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleProfessional, efficient and have a great understanding of what is right for both a landlord and the tennant. In all our experience of Lettings, we haven’t seen such an excellent level of service. Very happy indeed!
Agent replied · 13 June 2024
Dear Fozia, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI was really stressed while looking for a place to live under a tight deadline. Tina from Fletchers took care of everything including my anxiety ! The process was quick and efficient, I would highly recommend them.
Agent replied · 13 June 2024
Dear Zahra, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe rented a flat for close to three years and the service and help provided by the team at Fletcher's was great. If we had any issues or questions they were always on hand to help quickly.
Agent replied · 13 June 2024
Dear Michael, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe Fletchers team and in particular Tina have been extremely helpful with our renting process, answering our endless questions patiently and providing added convenience through a video viewing. I would call them first for future property searches in the Chiswick area.
Agent replied · 13 June 2024
Dear Ahmet Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Fletchers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Fletchers
Which Fletchers office has the most reviews?
London (86 Chiswick High Road) has the most, with 642 reviews rated 4.8 out of 5, followed by London (58 Turnham Green Terrace) with 575.
Where are the Fletchers offices?
The three Fletchers offices, by town:
- London (144 Shepherds Bush Road): 144 Shepherds Bush Road, London, W6 7PB
- London (58 Turnham Green Terrace): 58 Turnham Green Terrace, London, W4 1QP
- London (86 Chiswick High Road): 86 Chiswick High Road, London, W4 1SY
Has Fletchers won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Platinum.
