Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleBe Cautious!! ( Both landlord and tenant)
I had good impression of this agent when we first rented a property from it a few years ago.However, you will only see its true colour when you move out.
We notified the agent 3 months in advance. The agent booked about three appointments with me during this period. The first time--although I called to confirmed that they had the keys themselves, it turned out that they failed to enter into the flat because of the key. The viewer apparently gave up.
The second time-- the appointment was a saturday afternoon 4pm. However, someone from the agent came to the flat in the morning about 10am, saying a prospective tenant would like to see the flat right now. My paterner and I were still in bed, so I refused such request. Then, another staff of the agent brought a couple to view the property at aggreed time in the afternoon. YOU KNOW What?! The couple was specifically looking for a two-bedroom flat on ground floor, whereas ours is a one-bedroom flat on first floor. The agent clearly took the wrong viewer to the flat!
About one month before our removal, the agent finally realized that they might need to take some photos of the flat to advertise(before that, only a few sentences of description on Rightmove). So, the third time--they emailed to make an appointment for pohto-taking, although i explicitly told them several times via text message/phone/email that I do not check email often. it's better to text me. I saw the email about 1 week later. I replied with my available time in the follwing week ( I thought they didn't have the key to the flat after the first appointment, so I had to stay at home). No one replied.
Then, suddendly one day (about two weeks before our removal), the agent texted & emailed me, complaining that i failed to reply to their prior requests. Excuse me?!! I just replied them a ridiculous property check request a few days earilier---it is ridicouous, beacuse the requested date for the property check is two weeks AFTER our removal . I carefully cleaned the flat, and dedicated time for each of their appointments!
Two days later, I realised why they expressly complained me-- the landlord has assigned another property agent to advertise the flat. The new agent took the potos of the flat, advertised it on rightmove, brought two viewers and found a new tenant all WITHIN ONE DAY!!
Then, we know how much cost we have to pay for "losing" its client:
The new tenant would like to move in a few days earily. Purely out of kindness, we negotiated with our new landlord and aggreed to moved out 2 days eariler. Featherstone then send us a bill of GBP 90 for amending the tenancy aggreement, despite they knew the fact that it was requested by the new tenant not us! I replied them that we would not pay anything and would move out in accordance with the contract. During this time, we mentioned several times in emails about our moving-out date(the date we moved in & pay rent). We, nevertheles,s moved out 2 days ealier, as we could not change our new tenancy again. We hired professional cleanning company to clean the whole and handed the keys to the agent at 9:30 am of the aggreed moving-out date. Today, we received an invoice for one-day rent, saying we dealyed our removal in accordance with the tenancy aggreement! If we miscaculated the date, shouldn't they tell us in the begnning??!
In addition, we also received a check-out bill of GBP 120 and a long property check report----I am very curious about how much will they deduct from our depoite eventually, whereas I am confident that we mainteined the property well. Let's see.
L · 25 October 2017 · Featherstone Leigh Richmond Sales
★★★★★ 4/5
GoogleRating only, no written review.
Maya · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 4/5
GoogleAll in all a pretty good experience - Danny and the team were willing to be creative to get the final deal over the line!
Rob · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleAdam Hill made our move effortless. Great manager and really did make the whole process pleasurable a credit to the company!
Sarah · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleGood experience with Featherstone Leigh in Teddington - Ashleigh was very helpful and available for questions throughout the whole process.
Laura · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleThey serve best service. The properties they upload in rightmove are real ones and are even better than their pictures. I got the property with FT in Teddington and really recommend this agent.
Zurtiefe12 · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleThankyou very much specially Adam
He was fantastic with everything.
Property was already been offered a price but he waited for me to view it before he gave it away. whereas my experience with other agents was they just want give away the properties without even viewing and what one can offer(which could be better).
Thank you very much once again
Rinkal · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleAdam is very professional, great customer service and we had a good follow up.
I definitely recommend Featherstone Leigh.
Special thanks to Stacey and Adam!
Simone · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleHaving dealt with Ashleigh at Featherstone Leigh in Teddington I can honestly say she was a delight to deal with. I have no hesitation in recommending her. Professional, polite and proficient!
Robert · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleI would like to highlight the excellent client service offered to us by Adam Hill (Lettings Negotiator). Very satisfied with Adam's negotiation skills. Adam's professionalism, promptness and client-need driven attitude is commendable.
Best letting agent we have dealt with so far. 5 Star!!!
Rajeev · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 4/5
GoogleFeatherstone Leigh and Adam Hill in particular were great to deal with throughout the whole process of finding somewhere to rent. Never wasting my time showing me properties that weren't to my needs, and never pressuring me into saying yes to somewhere i wasn't sure on - as a few of the other estate agents did. Many thanks
Robwakeling73 · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleThis is the only time in my life where I had an enjoyable experience dealing with agents. Ashleigh went above and beyond in accomodating my schedule, so I can see flats as soon as they came on the market. She was attentive to my specific needs, managed to work with my limited availability, lining up multiple viewings and a day.... Result: found my dream flat and everything was done to help me secure it fast! Top notch service and professionalism. I recommend!
Jeremy · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleFeatherstone Leigh are great - their agent Adam showed us two properties and we are currently renting one of them. Adam got back to us really quickly when we had follow-up questions about the process, and he negotiated for us with the landlord re. moving date. Great agency and great properties.
Julia · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleFeatherstone Leigh's Teddington office were extremely helpful in finding us a 1 bed apartment. Ashleigh in particular was diligent and responded in a timely fashion to the queries we had. The whole process went smoothly from the start. We arranged with F&L to view four properties on a Saturday morning. We liked the second property, placed a bid and had it accepted by the landlord on the Monday. The whole process went seamlessly and to be completely honest it wasn't something we expected having been tenants in the rental market for many years and having experienced some pretty poor service on more than one occasion from various letting agents. Based on our experience I wouldn't hesitate recommending F&L to anyone seeking a rental property.
John · 25 October 2017 · Featherstone Leigh Teddington
★★★★★ 5/5
GoogleWonderful service
Renee · 11 October 2017 · Featherstone Leigh Richmond (1 Royal Parade)
★★★★★ 5/5
GoogleCustomer service excellence has always been and will always be one of the defining factors of any business. Featherstone Leigh Kew branch are absolutely brilliant. Hats off to Charlie Roundell Greene, Jo O'Sullivan & Megan Ferrer for making my experience great!
Ravi · 11 October 2017 · Featherstone Leigh Richmond (1 Royal Parade)
★★★★★ 1/5
GoogleRating only, no written review.
Dan · 28 August 2017 · Featherstone Leigh Richmond (1 Royal Parade)
★★★★★ 5/5
GoogleExtraordinary service. Friendly, honest and always ready to help. The whole team could not have been better and made what is always a stressful time go like clockwork. Excellent.
Michael · 28 August 2017 · Featherstone Leigh Richmond (1 Royal Parade)
★★★★★ 5/5
GoogleMy wife and I found Featherstone Leigh in Kew to be an outstanding Agency. We found Melissa to very professional and extremely helpful. She went out of her way to ensure that we were able to move into the property asap. We highly recommend Melissa and the team at Featherstone Leigh.
Mark · 28 August 2017 · Featherstone Leigh Richmond (1 Royal Parade)
★★★★★ 4/5
GoogleFL were always professional and courteous and went over and beyond to ensure a very speedy exchange and completion in under a month. thanks!
Adrian · 18 June 2017 · Featherstone Leigh London (253 Lavender Hill)
★★★★★ 5/5
GoogleAwesome service. The team kept us informed at every stage of the process of letting out our properties. Very efficient, very professional, great advice, always came back to us when we asked a question and overall a pleasure to deal with...would highly recommend!
Paul · 18 June 2017 · Featherstone Leigh London (253 Lavender Hill)
★★★★★ 5/5
GoogleReally great experience. My point of contact kept me well informed throughout the process and was pleasure to deal with. As a first time buyer this really helped smooth out what could have been a nervy process.
Matthew · 18 June 2017 · Featherstone Leigh London (253 Lavender Hill)
★★★★★ 5/5
GoogleThis friendly team go the extra mile, with professionalism, patience and a can-do approach - so important when dealing with the stress of moving home! I have bought AND sold through them and recommend them heartily. Defying the stereotype of the 'shark' estate agent, they really work hard for you and earn that fee.
Abi · 18 June 2017 · Featherstone Leigh London (253 Lavender Hill)
★★★★★ 5/5
GoogleWe are very happy with FeatherStone Leigh and we thank Josie Mowatt for her excellent service. She was very proactive from day one and the whole house buying process was very smooth.
We wish them good luck and they are highly recommended.
Bhavani · 18 June 2017 · Featherstone Leigh London (253 Lavender Hill)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
