Trusted Agent profile · Lancashire, Merseyside and Cumbria
Verified
★★★★★
4,707 reviews across 18 offices and 1 platform
Farrell Heyworth has 18 offices, in Blackpool, Bolton, Lancaster, Thornton Cleveleys, Birkdale, Ormskirk, St Annes, Chorley, Preston, Fulwood, Garstang, Penwortham, Barrow in Furness, Morecambe, Poulton le Fylde, Bamber Bridge, Leyland and Carnforth (Lancashire, Merseyside and Cumbria). Together they have 4,707 reviews on 1 platform, rated 4.5 out of 5 overall.
4,707
Reviews on Google
All 18 offices
Farrell Heyworth's 18 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Farrell Heyworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleDealt with Katie from first viewing to completion day - Great communication and support throughout! …
We’re really pleased to hear about your experience from first viewing right through to completion. It’s great to know that Katie provided consistent communication and support … More
5/5
GoogleThe service from Darcy and her team is wonderful. There was good communication throughout each step. Darcy is patient, friendly, helpful and professional. I was guided through each step, kept up to date on progress. It was just a super …
Thank you very much for such a thoughtful and enthusiastic review. It’s wonderful to hear that the experience felt well organised, clearly communicated and genuinely stress free from start to finish. Being guided through each … More
5/5
GoogleKatie Garnet, at the Cleveleys branch has been great. She had viewers arranged for me before my property had gone live. She contacts me regularly and has secured an offer for me within the first week …
We’re really pleased to read this, thank you for taking the time to share your experience. It’s great to hear how proactive and organised Katie Garnett was from the … More
5/5
GoogleI cannot recommend this estate agent highly enough. From our very first interaction, Katie was professional, knowledgeable, and genuinely committed to helping us achieve the best possible outcome. Her communication was outstanding …
We’re absolutely delighted to read your feedback. It’s wonderful to hear that your experience from the very first interaction was so positive, and that Katie’s professionalism, knowledge and commitment stood … More
5/5
GoogleVicki Skellington Came to explain all that Farrell Heywood would do to help us sell our property We found her very helpful and friendly. …
Thank you for taking the time to share your experience. It’s great to hear that Vicki Skellington provided such a clear and supportive introduction to the selling process. Taking the time to explain what’s involved … More
1/5
GoogleMy experience with this agency was extremely disappointing and stressful from start to finish. Throughout my tenancy, including during a serious water leak issue, I found the agency to be unhelpful and lacking professionalism. Instead of acting fairly and objectively, the staff who answered the phones consistently appeared to take the landlord’s side without properly considering the facts. On several occasions, when I tried to explain my situation, I felt dismissed and spoken to in a rude and disrespectful manner. What was most disappointing was their inability to handle difficult and stressful situations professionally. Rather than helping to resolve problems, their attitude often made matters even more stressful and difficult. At the end of the tenancy, the landlord made a number of allegations regarding the condition of the property. Fortunately, the dispute was reviewed independently through the Tenancy Deposit Scheme (TDS). After reviewing the evidence and documentation provided, the adjudicator rejected the landlord’s claims and ruled in my favour. As a tenant, I expected fairness, professionalism and impartiality. Unfortunately, that was not my experience. I would not recommend this agency and would never choose to rent through them again.
We’re sorry to read that you feel this way and that your experience was such a stressful one, particularly given the circumstances you faced during your tenancy. Situations involving significant property issues are understandably distressing, and we recognise how important clear communication and support are during those times. As agents, our role is to act on our client’s instructions whilst following the appropriate processes, although we appreciate that this can sometimes feel frustrating from a tenant’s perspective. We are disappointed to hear that you felt your concerns were not handled with the level of empathy and professionalism you expected. This is certainly not the experience we aim to provide, and your feedback has been noted. We also acknowledge your comments regarding the end of tenancy process. Where there is a disagreement, it is reassuring that there is an independent scheme in place to review matters impartially and bring resolution for all parties. Thank you for taking the time to share your experience. Best regards Jeremy Collins Director Farrell Heyworth
5/5
GoogleGemma was excellent in terms of providing a property valuation. She provided useful information and advice both verbally and digitally, responded promptly to my request and provided the valuation quickly together. She was very knowledgeable, helpful and friendly. Highly recommended.
We’re really pleased to hear about your positive experience and appreciate you taking the time to share it. It’s great to know that the valuation process felt smooth and efficient, and that the information provided was both clear and helpful from start to finish. Prompt communication and delivering on expectations are so important, so it’s encouraging to hear this reflected in your experience. Gemma will be delighted to receive your feedback. Her knowledgeable, approachable manner and proactive support are exactly the qualities we aim to provide across all of our services. Thank you again for your recommendation, it’s very much appreciated. Best regards Jeremy Collins Director Farrell Heyworth
5/5
GoogleGemma Gardner has been a fantastic help. She took all the stress of selling my house off my shoulders. The office was welcoming and no problem was too much. Thank you Gemma
We’re delighted to hear such positive feedback about your experience. It’s wonderful to know that Gemma Gardner was able to take the stress out of the selling process for you and provide the level of support you needed throughout. Creating a welcoming environment and being readily available to help with any concerns is something we place great importance on, so it’s especially pleasing to hear this reflected in your experience. Gemma will be very pleased to receive your kind comments, her supportive and professional approach is a real asset to the team. Thank you again for taking the time to share your feedback. Best regards Jeremy Collins Director Farrell Heyworth
1/5
GoogleI have worked in customer interface for 25 years, and I say this wholeheartedly: if you want your house sale to go smoothly, DO NOT USE FARRELL HEYWORTH IN PRESTON. We were first-time sellers with a 6-month-old baby and a 4-year-old, navigating a long and complicated two-year process. While the failed sales along the way weren't the agent's fault, their lack of support was shameful. We paid a fee of nearly £4,000, yet between our exchange on 20th Nov 2025 and completion on 27th Nov 2025, Farrell Heyworth did not contact us ONCE. Not ONE phone call, not ONE text, not ONE SINGLE email. For a young family who had never sold a house before, we were left entirely in the dark during the most critical week of the process. No guidance on the key handover, no check-ins, nothing. When my wife finally dropped the keys off on completion day, she was dismissed from the office without a single word of acknowledgement. We have kept a meticulous log of all our interactions (and the distinct lack of them) to prove this staggering failure of customer service. Aside from one staff member, Natalie, the attitude on the phone was horrendous; we were treated as an 'inconvenience' rather than clients. We are now preparing a formal grievance to be escalated to The Property Ombudsman (TPO). Their failure to provide even basic communication to first-time sellers with young children is a disgrace. Avoid at all costs. I have reached out to one of the company directors on LinkedIn to resolve this privately and amicable but to no avail. Once again, zero comminications. Please - I beg you - do not use this business. As an add on: today (01/06/2026) we got contacted by FH, asking us if we want to renew our mortgage via them on a house we didn't even buy, which, again, tells you all you need to know about the sheer incompetence, lack of communication and lack of professionalism underway at this business.
Thank you for taking the time to leave your review. We’re sorry to hear that you feel dissatisfied with your experience. We take feedback regarding customer service seriously; however we are unable to comment on the circumstances described. We have no record of this matter having been raised with our senior team or through our formal complaints process, and we are not able to identify this as a complaint previously brought to our attention. While we regret that this has been your perception, we remain confident that our teams aim to act professionally and in line with our procedures at all times. It would not be appropriate to discuss individual situations publicly, and any concerns are best addressed directly with the branch, who can also provide guidance on our complaints procedure should you wish to pursue the matter formally. Best regards Jeremy Collins Director Farrell Heyworth
5/5
GoogleIt was a pleasure inviting Vicki Skellington from the Cleveleys branch in to our home for a market appraisal. She was lovely, friendly and very professional with lots of knowledge of the current market and the local area. She was totally honest with me and gave me the best advice with selling and buying. Thank you Vicki
Thank you for sharing such kind feedback. It’s lovely to hear that your market appraisal experience felt both professional and welcoming. Being open, honest and knowledgeable about the local market is … More
5/5
GoogleThe service from Darcy and her team is wonderful. There was good communication throughout each step. Darcy is patient, friendly, helpful and professional. I was guided through each step, kept up to date on progress. It was just a super …
Thank you very much for such a thoughtful and enthusiastic review. It’s wonderful to hear that the experience felt well organised, clearly communicated and genuinely stress free from start to finish. Being guided through each … More
5/5
GoogleVery helpful and very quick communication, many thanks Lauren, it's been a pleasure dealing with you to date!
Thank you for your kind feedback. It’s great to hear that you’ve found the service helpful and that communication has been clear and responsive so far. Keeping things straightforward and timely … More
5/5
GoogleFriendly and helpful staff that keep in touch and provide a professional service. Lauren was always keeping us aware of any developments and we were very happy with all the teams hard work in selling our property. Thank you
Thank you for sharing your feedback. It’s great to hear that you found the team friendly, professional and easy to deal with throughout the process. Regular communication and keeping clients fully … More
5/5
GoogleBethan-Louise has been great helping while having to deal with a stressful situation in a rental property I have. She was great and explained anything I was unsure of. Definitely recommend if you need help with a rental property.
We’re really pleased to hear that Bethan-Louise was able to support you during what sounds like a stressful situation. It’s great to know she took the time to explain things clearly and provide the … More
5/5
GoogleViewed a property yesterday, was greeted by Lauren Ford, who showed me round the property, which we are hoping to buy, was very professional, friendly & answered all questions. It was a real pleasure to meet you, thank you for all your help. 😊 👋 …
We’re really pleased to hear you had such a positive experience during your viewing. It’s great to know the visit felt welcoming and informative, and that all your questions were clearly answered. … More
5/5
GoogleDealt with Katie from first viewing to completion day - Great communication and support throughout! …
We’re really pleased to hear about your experience from first viewing right through to completion. It’s great to know that Katie provided consistent communication and support … More
5/5
GoogleLauren was very helpful and give us all the information needed with putting a bid in the house
We’re really pleased to hear about your experience. It’s great to know that Lauren was able to guide you clearly through the process of making an offer and ensure you had all the information you needed. Buying a … More
5/5
GoogleLauren Ford is Brilliant at what she does. she is professional, knowledgeable and very responsive throughout the process. All my questions were answered promptly!!
It’s fantastic to hear such positive feedback about your experience. We’re really pleased that Lauren Ford was able to support you so effectively throughout the process. Her professionalism, knowledge and responsiveness are … More
5/5
GoogleI've been dealing with Lauren Ford regarding some properties that would be suitable as a cash purchase. She's been very helpful and quick to reply.
We’re really pleased to hear about your experience. It’s great to know that Lauren Ford has been able to support you so efficiently, especially when looking at investment opportunities. Being helpful, responsive … More
5/5
GoogleVicki Skellington Came to explain all that Farrell Heywood would do to help us sell our property We found her very helpful and friendly. She told us all we needed to know about selling our property and they would get the best price for us. She also told us that everything would be done in house, Solicitors photos and deeds to help with purchasing a property through themselves
Thank you for taking the time to share your experience. It’s great to hear that Vicki Skellington provided such a clear and supportive introduction to the selling process. Taking the time to explain what’s involved and ensuring you feel informed from the outset is so important, and we’re pleased this came across during your visit to the office. We aim to make the journey as straightforward as possible, so it’s reassuring to know you found the service helpful, friendly and thorough, particularly with the added benefit of our in-house support. Vicki will be very pleased to receive your kind feedback. Best regards Jeremy Collins Director Farrell Heyworth
5/5
GoogleI cannot recommend this estate agent highly enough. From our very first interaction, Katie was professional, knowledgeable, and genuinely committed to helping us achieve the best possible outcome. Her communication was outstanding throughout the buying process, keeping us informed every step of the way and always responding promptly to any questions or concerns. What really set her apart was the dedication, attention to detail, and personal approach. Katie went above and beyond to make what can often be a stressful experience feel straightforward and manageable
We’re absolutely delighted to read your feedback. It’s wonderful to hear that your experience from the very first interaction was so positive, and that Katie’s professionalism, knowledge and commitment stood out throughout your buying journey. Keeping clients well informed and responding promptly is something we place real importance on, so it’s particularly pleasing to know this made such a difference. Your comments about Katie’s dedication, attention to detail and personal approach truly reflect the level of care we aim to provide. We understand how significant and sometimes challenging the buying process can be, and it’s great to hear that she helped make everything feel more straightforward and manageable. Thank you for such a strong recommendation, it’s genuinely appreciated, and we’ll be sure to share your kind words with Katie. Best regards Jeremy Collins Director Farrell Heyworth
5/5
GoogleGeorgia is very professional at her job,very polite and very helpful,a pleasure to be assisted by Georgia.
We’re really pleased to hear your kind feedback. It’s great to know that Georgia’s professionalism, politeness and helpful approach made such a positive impression. Providing a supportive and attentive service throughout is exactly what we strive for, and it’s lovely to see that reflected in your experience. Thank you for taking the time to share your comments, they’ll be very much appreciated by Georgia. Best regards Jeremy Collins Director Farrell Heyworth
1/5
GoogleDo not use! Requested a viewing it them took them over a month to respond to my request. Unfortunately for them i found a property and emailed them when they eventually got back to me that i did not need the viewing but they still inundate …
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We can confirm that your details have now been fully removed from our system and … More
5/5
GoogleThe viewing experience with Farrell Heyworth was brilliant, with a very helpful viewing agent. We made an offer, a counter offer and then acknowledgement of an accepted offer all within about 30 minutes. Amy Pass was fantastic at orchestrating this.
Thank you for sharing your experience with us. It’s great to hear that your viewing went so well and that the offer process was handled quickly and efficiently. Having clear communication and prompt … More
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Blackpool has the most, with 546 reviews rated 4.6 out of 5, followed by Bolton with 490.
The 18 Farrell Heyworth offices, by town:
Yes. In The Trusted Agent 2026 awards: Farrell Heyworth, Barrow in Furness won Gold; Farrell Heyworth, Lancaster won Gold; Farrell Heyworth, Bolton won Gold; Farrell Heyworth, Chorley won Gold; Farrell Heyworth, Blackpool won Gold; Farrell Heyworth, St Annes won Trusted Agent; Farrell Heyworth, Thornton Cleveleys won Trusted Agent.
