Trusted Agent profile · Buckinghamshire
Verified
★★★★★
297 reviews across 2 offices and 3 platforms
Ella Residential Sales & Lettings has two offices, in Winslow and Buckingham (Buckinghamshire). Together they have 297 reviews on three platforms, rated 4.7 out of 5 overall.
208
Reviews on Google
All 2 offices
7
Reviews on Facebook
Business-wide
82
Reviews on The Trusted Agent
All 2 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were very pleased with the service that we got from Ella. Our initial meeting with Mark was most insightful, and we enjoyed hearing his philosophy on ...Read all 17 from sellers
We can’t recommend Ella homes enough. We moved from Hertfordshire and had a lot of trouble with our buyers pulling out last minute. Mark from Ella explained ...Read all 30 from buyers
We sold and purchased our new homeusing Ella Homes. From start to finish the whole team we very professional, whist being very kind ,friendly and supportive ...Read the review from landlords
Ella Residential Sales & Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ella Residential Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleElaine at Ella's has been so helpful, patient, and understanding in my search for the right property. I would totally recommend her to anybody needing help finding the right one!
Hi Salli - Thank you so much for this great review. I will pass this on to Elaine. All the best from the Ella team
5/5
GoogleRating only, no written review.
Thank you Lindsay
5/5
GoogleWe recently purchased a house that was marketed by Ella. We were hugely impressed by the professional and proactive approach from Mark and his team throughout. We didn't feel pressured or hurried into any decisions. The communication from Gary was excellent and reliable at times when there was lots of uncertainty elsewhere in the chain. Would use again.
Hi James - Many thanks for this kind review. Good luck with everything over the next few weeks. All the best from Mark and the team
5/5
GoogleRating only, no written review.
Thank you for this fabulous rating
5/5
GoogleRating only, no written review.
Thank you Darren
5/5
GoogleElaine and the whole team at Ella in Winslow have been excellent. Very helpful and efficient. Very happy with the service
Sharon, thank you so much. Stay safe and lets hope 2021 gets better for all.
5/5
GoogleWe have been dealing with Elaine for the past few years and have found her and the team thoroughly professional. She has great knowledge of the local area and has always found us suitable tenants in good time. Nothing is too much trouble - she is friendly, helpful, efficient and does an amazing job. I would thoroughly recommend her.
Thank you Helen. Sending our best to you all in these difficult times.
5/5
GoogleI have dealt with Elaine on numerous occasions whilst in the process of letting different properties and always found her to be extremely professional. She works with both landlord and tenant to make sure the property is let to the right person and moves things along effortlessly for all those involved to a good conclusion. She has a wealth of knowledge within the industry and I wouldn’t hesitate to recommend her to a landlord looking for the right agent to help them let their property out.
Thank you Tina - Sending our best to the whole Derry family.
5/5
GoogleVery good service Elaine as been specially good at helping with any problems I have come across , excellent service from Ella at all times would recommend , This estate agent.
Roger - That is very kind of you - Thak you so much.Happy christmas from Elaine and the team
5/5
GoogleDuring the past ten years Elaine has provided excellent service letting our property taking great care in ensuring we get the right tenant. She has a friendly manner and can be relied upon to keep us informed at all times. Well done Ella lettings.
Hi Howard and Barbara. Elaine was thrilled with your review. Many thanks from Mark and the team
5/5
GoogleVery responsive throughout the purchase. Would recommend
Good morning Laura - Thank you so much for this review
5/5
GoogleOur thanks to Mark, Rachael, Bob and the team at Ella as they have been very helpful and professional. We received great advice on the pricing and process and achieved the sale price we were aiming for very quickly. The team communicated frequently from the start and throughout the listing period and we achieved offers very quickly. We have used Mark and the team on previous sales too and they continue to impress with that personal touch. Thank you Ella.
Good morning Gabriel. Thank you so much for this lovely review. All the very best to you and your family from Mark, Bob and Rachael
5/5
GoogleBob handled the sale excellently, it's always a difficulty wait until the chain is complete but when our buyer suddenly pushed for completion Ella kicked into gear to bring the sale and purchase to a swift conclusion.
Thank you John. Best regards to you all from Mark and the team
5/5
GoogleGreat service, very helpful staff. Viewed the house in May and were moving in come July. Really fluid transactions. Thanks to Bob and Mark specifically.
Doug - Thank you very much for your kind words. We can't wait to see the house and the changes you have made when COVID is over. All the best, Mark
5/5
GoogleGreat service! Mark Ayres was nothing but professional throughout the whole process of buying our house through Ella Homes. His communication was exemplary and I felt informed throughout the whole journey. He was also great at general check-ins to see if there was anything he could help with. I would highly recommend.
Thank you Nicola. I know that Barry and Louise were delighted to have you as their buyer. All the very best, Mark.
5/5
GoogleWe sold and purchased our new home using Ella Homes. From start to finish the whole team we very professional, whist being very kind ,friendly and supportive throughout every stage of the process. Not wishing to single out any members of the team, we would like to thank, Rachael, Bob, Holly and Mark for making us feel very at ease. Ella is a fantastic family and we would strongly recommend them to anybody who is considering a move in the future! 100% perfect, Thankyou.
Thank you Jason. You certainly helped the process by being so patient. All the very best to you and the family. Best regards, Mark
5/5
GoogleI have used Ella Homes in the past to both purchase and sell houses and because of the previous positive experiences I returned to them when my mother had to sell her cottage and move into sheltered accommodation. Yet again, I was not disappointed with the service I received which was delivered in a most professional manner by everyone I had contact with. The cottage was marketed at a realistic price and a sale was achieved within a week and completion took place just over two months later. Thank you Ella for all your hard work and support in achieving a satisfactory sale.
Thank you Tess. I hope life is treating you well in these difficult times. Best regards Mark
1/5
GoogleNo idea never been there
If you had Elizabeth, this would be a 5* review! If this is not a genuine review then please remove. If you do have a genuine concern that you would like to discuss then please feel free to contact me.
5/5
GoogleGood Value Rental
Thank you for the 5* star review Nirmal.
1/5
GoogleWe rented out lovely house through ella residential letting a Elaine smith came round and assured us we are in safe hands with their full management service. We signed up and that's when our living hell started .She placed an undesirable …
4/5
GoogleRating only, no written review.
Thank you Abraham
1/5
GoogleRented a property where they where doing the finding of tenants and signing out of clients for a private landlord. The staff are rude and arogent they took a colour photocopy of identification which is illegal. (Which we pointed out) They made it very clear they dont care about tenants. On the sign out they tried every trick in the book to try and get us to get the property to a higher standard than it was when we moved in fortunately the inventory which states it must be returned to the same state which is done by a private company and very detailed and our kind landlords where more realistic. Tried forcing viewings when they were not permitted. All in all do not go to them for anything the worst property agents iv ever seen and iv seen my fair share.NegativeQuality, Professionalism
Hi Richard. We're sorry to hear of your experiences, although we'd like to take this opportunity to point out that taking colour copies of identification is not illegal. We'd like to look into the other issues you mention above, so please do get in touch with us on 01296 715386 so we can resolve them. Kind regards, the Ella Team.
1/5
GoogleI found Ella Homes to be as slippery as an eel covered in grease that's been dipped in a tub of vaseline , I was gazumped by Ella after they effectively demanded I could only view property if they could sell mine, Ella put a deliberate lesser offer from me in which was accepted and then behold a Cash buyer betters my alleged offer who bearing in mind has not even viewed the place (very good sources tell me this ) so Ella effectively work hand in glove with this new Cash buyer , I've never seen a lizard in a suit before....then I met Bob.
We are sorry that you feel this way. However, as you are aware this was not the case and you did view the property not under the pretence that you had to sell with us. After viewing you decided that you would like to place your house for sale In the hope of being able to purchase the property. Sadly we had a lot of interest in this house and offers and one of the viewers secured a sale with the vendor. This is an unfair comment to make with regards to Bob who managed this with the utmost integrity and those that know him will wholly agree.
5/5
GoogleA fantastic experience We sold and purchased our new home using Ella Homes. From start to finish the whole team we very professional, whist being very kind ,friendly and supportive throughout every stage of the process. Not wishing to …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winslow has the most, with 229 reviews rated 4.7 out of 5, followed by Buckingham with 75.
The two Ella Residential Sales & Lettings offices, by town:
17 reviews from sellers, rated 4.7 out of 5 on average. For example, Jonathan wrote: "We were very pleased with the service that we got from Ella. Our initial meeting with Mark was most insightful, and we enjoyed hearing his philosophy on ..."
30 reviews from buyers, rated 4.8 out of 5 on average. For example, Jay wrote: "We can’t recommend Ella homes enough. We moved from Hertfordshire and had a lot of trouble with our buyers pulling out last minute. Mark from Ella explained ..."
Yes. In The Trusted Agent 2026 awards: Ella Residential Sales & Lettings, Winslow won Gold.
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