Trusted Agent profile · Buckinghamshire
Verified
★★★★★
299 reviews across 2 offices and 3 platforms
Ella Residential Sales & Lettings has two offices, in Winslow and Buckingham (Buckinghamshire). Together they have 299 reviews on three platforms, rated 4.7 out of 5 overall.
210
Reviews on Google
All 2 offices
7
Reviews on Facebook
Business-wide
82
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were very pleased with the service that we got from Ella. Our initial meeting with Mark was most insightful, and we enjoyed hearing his philosophy on ...Read all 17 from sellers
We can’t recommend Ella homes enough. We moved from Hertfordshire and had a lot of trouble with our buyers pulling out last minute. Mark from Ella explained ...Read all 30 from buyers
We sold and purchased our new homeusing Ella Homes. From start to finish the whole team we very professional, whist being very kind ,friendly and supportive ...Read the review from landlords
Ella Residential Sales & Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ella Residential Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have dealt with Elaine for the past year regarding our rentals, she is absolutely A*. She is always polite, courteous and helpful in every way. Elaine will not just tell you if there is a problem, she will have solutions too..for us and the tenants. She is why we stay with Ella...oh and the other staff too 😊PositiveProfessionalism
Unita, Elaine was thrilled with this review. Many thanks
5/5
GoogleWe brought and sold through Ella and cannot recommend them highly enough. It was a long and complicated chain and without their professionalism and guidance throughout the whole process it may not have worked out as well as it did. They were definitely the safe pair of hands it needed and we felt reassured to have such a competent and experienced team behind us.PositiveResponsiveness, Quality, Professionalism, Value
Hi Zoe - Thank you so much for this lovely review. I look forward to being able to see the house after COVID. Have a lovely christmas.
5/5
GoogleThanks to Rachel ,Mark , and the team for all their help with our purchase, they were very professional and accomodating with our viewings and liasing with the overseas vendor and solicitors. They kept us informed of developments at all times and helped with information regarding utility suppliers, we would have no hesitation in recommending them to potential customers, thanks again.PositiveResponsiveness, Professionalism
Good afternoon Andrew - Many thanks for this terrific review. This has made our Tuesday. Have a great Easter, best regards from Mark, Rachael and the team.
5/5
GoogleIn a very stressful situation selling my late mother’s home, the team at Ella homes from start to finish we’re professional , sensitive and positive. I would be totally confident in recommending Ella homes to all my family and friends. Thank you all for the great service you gave us .kind regards Nick and Melanie Bristow.PositiveResponsiveness, Professionalism
Hi Nick. I hope you and Melanie are well. Thank you for this great review. All the best. Stay safe. From Mark and the team
5/5
GoogleI thought it was going to be a long arduous process selling my home from another country but I was wrong. Mark and Rachael made the home selling process quick, easy and trouble free for me. They were very professional, and responsive, kept me in the loop all the way and made being in a different time zone a non-issue. I would definitely entrust Ella with another home sale and heartily recommend them to anyone.PositiveResponsiveness, Professionalism, Value
Good morning Susan, on behalf of Rachael and I many thanks for entrusting us with your property. All the best for the future, Mark
5/5
GoogleWe completed both our sale and purchase through Ella. Rachel was fab selling our home as was the ever cheery Bob. Mark helped us to find our new place easily. After sale processes were facilitated by Gary who was always available, or quick to return a call. Overall a super job.PositiveProfessionalism
Hi Suzy, Thank you so much for such a wonderful review. I look forward to seeing you around the village. All the very best from Mark, Bob and Rachael
5/5
GoogleOur experience dealing with Mark and his team at Ella was 1st class. Communication was excellent and helped in what can be a very stressful time. We would not hesitate to recommend, great service delivered by a professional team. Many thanks to all.PositiveProfessionalism
Many thanks Tony - It was a pleasure. I hope that you and your family are all well and enjoying the new home.
5/5
GoogleWe have had to use the services of 3 estate agents over the last few months during lockdown to sell two properties and purchase another. Ella homes have, by a long way, been easily the best we have dealt with during what was a highly stressful period. The team at the Winslow office, Mark Ayers, Rachael Briggs and Bob Jones were absolutely superb. Mark’s local knowledge of the area, and the property was a critical factor in our decision to purchase our dream home. Thank you so much from the both of us for your help, an excellent team and exemplary service, and have no hesitation in highly recommending Ella homes for your next home. Thanks again Alan & Lynne.PositiveResponsiveness, Quality, Professionalism, Value
Hi Alan, thank you very much for this wonderful review. We hope you both enjoy your new home. Best regards from Mark, Bob and Rachael
5/5
GoogleOur thanks to Mark, Rachael, Bob and the team at Ella as they have been very helpful and professional. We received great advice on the pricing and process and achieved the sale price we were aiming for very quickly. The team communicated frequently from the start and throughout the listing period and we achieved offers very quickly. We have used Mark and the team on previous sales too and they continue to impress with that personal touch. Thank you Ella.PositiveResponsiveness, Quality, Professionalism, Value
Good morning Gabriel. Thank you so much for this lovely review. All the very best to you and your family from Mark, Bob and Rachael
5/5
GoogleI have dealt with Ella on many occasions. Selling and buying and they also managed my rental property. The service is outstanding, nothing is too much trouble. When I had a tenant that wasn’t paying they were extremely helpful with very good advice. They liaised with my tenant and the problem was sorted. When the sale of my house collapsed putting my purchase of the new house in danger Ella were fantastic. They organised a meeting with the seller of my purchase house and enabled the sale to go ahead albeit slightly later than planned. They then sold my house in record time. I would highly recommend Ella homes and the team.PositiveResponsiveness, Quality, Professionalism, Value
Hi Debbie - What a lovely review. Thank you so much from myself and the whole of the team. Have a fab christmas - Best regards Mark
5/5
GoogleWe purchased our property through Ella Homes and could not be happier! Our viewings were informative but not pressured and the communication between ourselves and the vendor to handle the sale was handled with care and attention. Ella Homes kept us informed at all stages of the process and were able to liaise with the vendor in a speedy and efficient manner to ensure we could complete our move in a relatively short time period. Highly recommend Ella Homes.PositiveResponsiveness, Professionalism
Thank you Scott.
5/5
GoogleHi. Mark and the team at Winslow provided a great service and looked after the sale of my late mothers house with both sensitivity and care. Thanks again.
Hi Cath - Thank you so much from all of us here. All the best for the future
5/5
GoogleI have recently purchased and rented out a property through Ella Homes have been extremely impressed with both the sales and rental team. They have made the process on both sides smooth and stress free. Would definitely recommend them to anyone looking to buy or rent out a property.
Hi Joanne - Thank you so much for this positive review. All the best from the whole team at Ella Homes
5/5
GoogleRecently sold our house with Ella. Bob and the team were great.
Thank you very much Lorenzo for this positive review
5/5
GoogleRating only, no written review.
Thank you very much Pippa
5/5
GoogleExcellent service from Mark @ Ella! Mark was invaluable as we were abroad during the majority of the viewing process by showing potential buyers around - including being un-phased with a wasps infestation just before our buyers arrived! Definitely recommend Mark to put the deal together in a friendly professional manner.
Hi Martyn, many thanks for your kind words. I hope you have settled into your new home. All the very best, Mark
2/5
GoogleVery unfriendly and generally unhelpful
Hi Paul I am sorry to read this. I thought we got on well last year during the house sale. If something else has occurred since could you call me to discuss as we want to make sure this doesn't happen again. Kind regards Mark
5/5
GoogleHelpful getting deposit back from landlord. He tried to claim money because he spilled paint on the carpet while repainting
5/5
GoogleWe moved to Ella from another agency and from the outset, the number of viewings we received increased significantly. Bob and Rachel were always very positive and responded quickly to questions we raised. As our sale progressed, Bob was very responsive to hiccups within the chain . I would not hesitate to recommend Ella - thank you.
Hi Helen, Thank you so much for this. I will pass it on to Bob and Rachael. All the very best for the future from Mark, Rachael and Bob
5/5
GoogleI was kept informed in a very friendly way throughout the sale. At no time did I feel concerned that my best interests were not being pursued. It was as comfortable an experience as could be hoped for from a house sale
Good morning Sheila. Thank you very much for coming back to us. All the best for the future from Mark and the team
5/5
GoogleWe bought our home through Ella Estate Agents. Their service was absolutely outstanding. Nothing was too much trouble for them. The viewing was arranged at a time to suit us and all very Covid safe. From the moment we put in an offer to buy the property they have been brilliant. They communicated very promptly, provided clear information and helped progress our transaction quickly. They have never been ‘pushy’, but always efficient; they simply provide outstanding customer service. We needed to arrange an additional viewing so our children could see the house, this was accommodated, as was the visit for the surveyor to survey the property. They also arranged additional access so we could check the telephone points as BT said they could not see they were there. This ensured we could have a working phone line/internet access arranged for when we completed. Our house had been empty for a while and they arranged for a cleaning company to clean the property for us. The cleaning company did an amazing job and we were over the moon with having this referral and a trusted company to clean the house for us. I would highly recommend this company, either for selling a home or buying a home. They were just perfect and we are so grateful for all they did for us to get us moved in.
Wow - Thank you Ursula for such a glowing review. On behalf of Bob, Rachael, Gary and myself we would like to wish you all the very best for the future. Thank you.
4/5
GoogleRating only, no written review.
5/5
GoogleA great team, professional, responsive and effective!
Thankyou Andrew
5/5
GoogleElla Homes have recently sold our house and we have been extremely pleased with the service they provided. The team were very friendly and acted very professionally, which resulted in the smooth sale of our property.
Good afternoon Neil and Sally. It was a pleasure working with you both on the sale of such a lovely house. Thanks for your loyalty and good luck on the next project. Best regards from Mark and the team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Winslow has the most, with 231 reviews rated 4.7 out of 5, followed by Buckingham with 75.
The two Ella Residential Sales & Lettings offices, by town:
17 reviews from sellers, rated 4.7 out of 5 on average. For example, Jonathan wrote: "We were very pleased with the service that we got from Ella. Our initial meeting with Mark was most insightful, and we enjoyed hearing his philosophy on ..."
30 reviews from buyers, rated 4.8 out of 5 on average. For example, Jay wrote: "We can’t recommend Ella homes enough. We moved from Hertfordshire and had a lot of trouble with our buyers pulling out last minute. Mark from Ella explained ..."
Yes. In The Trusted Agent 2026 awards: Ella Residential Sales & Lettings, Winslow won Gold.
