Trusted Agent profile · Buckinghamshire
Verified
★★★★★
299 reviews across 2 offices and 3 platforms
Ella Residential Sales & Lettings has two offices, in Winslow and Buckingham (Buckinghamshire). Together they have 299 reviews on three platforms, rated 4.7 out of 5 overall.
210
Reviews on Google
All 2 offices
7
Reviews on Facebook
Business-wide
82
Reviews on View Agents
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were very pleased with the service that we got from Ella. Our initial meeting with Mark was most insightful, and we enjoyed hearing his philosophy on ...Read all 17 from sellers
We can’t recommend Ella homes enough. We moved from Hertfordshire and had a lot of trouble with our buyers pulling out last minute. Mark from Ella explained ...Read all 30 from buyers
We sold and purchased our new homeusing Ella Homes. From start to finish the whole team we very professional, whist being very kind ,friendly and supportive ...Read the review from landlords
Ella Residential Sales & Lettings's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ella Residential Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe team were very helpful with the purchase of our new home. They remained professional and helpful throughout. I would highly recommend
Dear Lauren I, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleElaine was amazing from start to finish. I can remember the initial call made several months ago before the move. I was given immaculate service throughout. She always made the time and effort if and when needed. I would recommend her to everyone. Thank you Elaine. Don’t know what I would have done without you!!!
Dear Selma Medanovic We greatly appreciate your 5-star review and the time you took to share your experience with Elaine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
2/5
GoogleOur experience with A&Co wasn’t great overall and some of the customer service was the worst I have experienced. Felt like the need for the sale was put ahead of the best situation for us as sellers. One particular agent, don’t think it’s worth giving names, wrote an email that was so strongly written, it was quite insulting and hard to believe it was to a client. Same agent can be very frosty in person and even refuse to talk to you.
Hi R, I completely understand your frustration and i am sorry you feel this way. When you sold your empty property with No upper chain and we got you the right buyer at the perfect time to pay asking price. We always intend to stay completely transparent with our sellers throughout, however this can be frustrating for all parties if things take longer then intended if you add to a chain. It is a difficult journey in general buying and selling and can be completely out of our control with a solicitiors timeframe/process. Please feel free to get in touch with me should you wish to discuss anything further. In the meantime, i hope you have moved into your new property and settled and wish you all the best in the future. Warmest regards,
5/5
GoogleElaine has been fantastic throughout our move, always quick to respond, really helpful, and such a lovely person to deal with. She made the whole process so much easier!
Dear Amy Kirby We greatly appreciate your 5-star review and the time you took to share your experience with Elaine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear, Connor Jake! Thanks for the great review! All the best, Customer Care Team
1/5
GoogleDisappointing service when trying to get deposit return. Sat on information for nearly two weeks. Chased numerous times to no avail.
Dear Ian Hughes, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleWe dealt with Elaine from the start and arranging a viewing for our new house was so easy and quick. During the contract process she guided us throughout if needed and any questions, even out of her remit such as asking about local broadband users, she enquired and answered for us. Thankyou Elaine for such a streamlined process, making it easy.
Dear R L We greatly appreciate your 5-star review and the time you took to share your experience with Eloise. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleI would like to extend my heartfelt thanks to Elaine for her exceptional support in helping me secure a new home. From the very beginning, Elaine was very supportive, highly professional and patient. She guided me through every step of the …
Dear Terrence Mukanganwa, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Elaine. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming … More
5/5
GoogleImpressive and excellent, Elaine Smith has been supportive. Great customer service and would recommend without hesitation.
Hi, Blessing Wenhamo! Thanks for the great review! All the best, Customer Relations Team
5/5
GoogleWe have used A&Co in Winslow for 2 purchases and 2 rentals so have dealt with the selling team and the Rental side. On all occasions we have used this company rather than others in the area as it is very convenient to pop in and talk face to face so there is no confusion. I have dealt with Mark Terry Graham Rachael Charlotte and Elaine. They all know me and I have had an excellent service and Elaine on the rental side has gone over and above helping me sort out my Dads and my rentals and got me through the mine field. If I could give 6 stars I would.
Dear When Grandparents Do Elf On The Shelf (grandma Elf) We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe would like to share a special thanks To Elaine at the Winslow branch she has been so helpful in the process of finding us our family home and supporting us right up to our move date. She is kind, not pushy and her response times have been quick. Thanks again we really appreciate it!
Dear Emily Clift, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleFrom start to finish, the team kept me updated each step of the way and made the process of selling my parents' home as painless as it could be. Especial thanks to Jill Barrett whose out-of-the-box thinking and constant contact was …
Dear Chloe Catten Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleWow! Great service, interaction and support from day one of the viewing. Both Jill and Rachel have been amazing - professional at all times. The team were absolutely brilliant and guided us (as first time buyers in the …
Thank you both so much for your review and we all wish you the very best in your new home. Huge congratulations!!
1/5
GoogleAwful experience, I have had mould in my flat now for 4 months. When ever it is cleaned it reappears in a week. Reported multiple times still no progress. The damp has caused my extractor fan …
Hi Bradley, Thank you for your review. I am sorry to hear you are not satisfied with the service provided and would … More
5/5
GoogleFriendly, helpful and kept informed
Thank you Robert, much appreciated. Good luck with the work you are doing at the house.
5/5
GoogleCharlotte, Elaine and Mark were all extremely helpful in moving me and my partner into our new property. …
1/5
GoogleBOB IS ABSOLUTLY UNTRUSTWORTHY!!! Please read the other one star reviews, Bobs has been mentioned a good few times …
Good morning Shane I am surprised to see you posting again so long after your last comment and I am sorry to say that you are not telling the truth here. Please take this comment … More
5/5
GoogleA first class service from start to finish .
Thank you so much Loraine. Wishing you both all the best.
5/5
GoogleThey were great in finding us a suitable house. Service given by senior letting negotiator Ms Mary O’Leary was commendable. I will recommend her services for anyone searching for a house.
Dear Yasser Pathirana Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleRating only, no written review.
5/5
GoogleI needed to move in a quick time frame. Thank you to Elaine and her team for assisting me so smoothly
5/5
GoogleOur only regret is that we should have come to you first. Excellent service from the first meeting to a completed sale in a very difficult housing market. The whole Team worked hard to deliver two sales in far less time than is the norm. Would highly recommend Mark Ayres and his team.
5/5
GoogleFrom start to finish, the team kept me updated each step of the way and made the process of selling my parents' home as painless as it could be. Especial thanks to Jill Barrett whose out-of-the-box thinking and constant contact was incredibly appreciated. Without her, the sale would undoubtedly have been much more stressful. She went above and beyond to ensure everything went as smoothly as possible and I shall be forever grateful to her for making an emotionally difficult process that much easier. Highly recommended.
5/5
GoogleContact was great. The sale was well looked after from beginning to end. There were unnecessary complications by others that were superbly expedited by Jill from Alexander who saw the sale through to the end. Thank you. Bob
Dear Bob, Thank you for your review and comments. So pleased everything went through smoothly, Jill certainly does a great job. Wishing you all the very best from all of us in the Winslow Sales Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ella Residential Sales & Lettings has 299 reviews across its two offices, rated 4.7 out of 5 overall: 210 on Google, 7 on Facebook, 82 on View Agents. Company-wide Facebook reviews for Ella Residential Sales & Lettings are counted once, not once per office.
Winslow has the most, with 231 reviews rated 4.7 out of 5, followed by Buckingham with 75.
The two Ella Residential Sales & Lettings offices, by town:
17 reviews from sellers, rated 4.7 out of 5 on average. For example, Jonathan wrote: "We were very pleased with the service that we got from Ella. Our initial meeting with Mark was most insightful, and we enjoyed hearing his philosophy on ..."
30 reviews from buyers, rated 4.8 out of 5 on average. For example, Jay wrote: "We can’t recommend Ella homes enough. We moved from Hertfordshire and had a lot of trouble with our buyers pulling out last minute. Mark from Ella explained ..."
Yes. In The Trusted Agent 2026 awards: Ella Residential Sales & Lettings, Winslow won Gold.
