5/5
GoogleLooked after wonderfully throughout the purchasing process by Jill. Highly recommended.
Agent replied · 26 August 2023
Thank you so much Liam
Trusted Agent profile · Buckinghamshire
Verified
Ella Residential Sales & Lettings reviews in Winslow and Buckingham
★★★★★
299 reviews across 2 offices and 3 platforms
Ella Residential Sales & Lettings has two offices, in Winslow and Buckingham (Buckinghamshire). Together they have 299 reviews on three platforms, rated 4.7 out of 5 overall.
210
Reviews on Google
All 2 offices
7
Reviews on Facebook
Business-wide
82
Reviews on View Agents
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers17 reviews
We were very pleased with the service that we got from Ella. Our initial meeting with Mark was most insightful, and we enjoyed hearing his philosophy on ...Read all 17 from sellers
Buyers30 reviews
We can’t recommend Ella homes enough. We moved from Hertfordshire and had a lot of trouble with our buyers pulling out last minute. Mark from Ella explained ...Read all 30 from buyers
Landlords1 review
We sold and purchased our new homeusing Ella Homes. From start to finish the whole team we very professional, whist being very kind ,friendly and supportive ...Read the review from landlords
Our offices
Ella Residential Sales & Lettings's two offices, most reviewed first. Each has its own page.
Awards
The Trusted Agent 2026 results for Ella Residential Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Ella Residential Sales & Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWith my current rental I dealt mostly with Elaine Smith. There were lots of issues with the property prior to moving in and I am pleased to report that Elaine dealt with these professionally and kept me fully updated. She has been an absolute star in helping the rental of the property go as smoothly as possible in, quite frankly, difficult circumstances. Her calm, friendly and professional manner was greatly appreciated throughout.
Agent replied · 26 August 2023
Thank you so much Susan for your kind words. You are more than welcome. Best regards Elaine
5/5
GoogleCharlotte and Elaine did a fantastic job. Well done!
Agent replied · 26 August 2023
Thank you so much Clive
5/5
GoogleThey took high quality images of my house which enabled a fast sale. Very clear and honest with the fee structure.
Agent replied · 30 December 2023
Thank you Stephanie. All the very best for the future.
5/5
GoogleThey took high quality images of my house which enabled a fast sale. Very clear and honest with the fee structure.
Agent replied · 26 August 2023
Thank you Stephanie. All the very best for the future.
5/5
GoogleYou were all very helpful and we are really enjoying living here thank-you for all your help cliff and nicola
Agent replied · 26 August 2023
Thankyou so much you two. You were a delight work with.
1/5
GoogleIf I could give them 0 stars I would. The worst mistake of my life was choosing to get involved with this company. The agents do not communicate with each other, are rude and do not care about their clients. When emailing about the property I was renting, I would not get a reply for over a week every time. They put a new door on the property that was a health and safety risk, so that when I was trying to move out I could not get my furniture out. The door would barely open to even get a shopping bag through. When addressing this, I was dismissed and told that it could not be true even when I provided images and that there was not anything they could do as they actually did not even manage the property, all they did was collect the rent which they failed to inform me before starting my tenancy. The paint on the walls came off and if it got wet it would strip fully off due to the use of cheap paint. When I did actually get a reply, it would be rude. The agents clearly just want to look good rather than actually be good. From my experience, they do not care if what they are doing is unethical or just plain out wrong, they just want to get their pay checks.
Agent replied · 29 July 2023
Dear Millie, you were most certainly informed of the landlords decision to manage the tenancy themselves. This would not only have been conveyed verbally but also in writing within your check-in pack emailed to you at the commencement of your tenancy. The tenancy agreement also confirmed the landlords contact details as your point of contact throughout your tenancy. I therefore can't comment about any works or issues that were raised during the tenancy as Alexander and Co we not managing the property and therefore not involved or responsible. I find it very difficult to understand how/when we have been unethical/rude in our dealings with yourself in this matter. That said, I would be very happy respond to any specific instances should you wish to raise them directly with me at mark.cruse@alexanderandco.co.uk I feel this review is misdirected, I would therefore urge you to withdraw your review as it does not relate to the actions of Alexander and Co. Mark Cruse - Lettings Manager.
5/5
GoogleThanks for assistance with my house 🏡 especially you Winslow guysPositiveProfessionalism
Agent replied · 21 June 2024
As always a pleasure doing business with you. All the best from all of us here at Winslow.
5/5
GoogleGreat service from the whole team when selling our house. Jill was amazing keeping us updated throughout the process and chasing everyone in the chain. Highly recommend.
Agent replied · 29 July 2023
Hi Sara, thank you so much for your lovely review and for using our services . All the very best for the future from Mark, Jill, Bob and Rachael
5/5
GoogleStacy and the team were amazing. The whole process from start to finish was smooth and we were kept informed at all stages. We couldn’t have asked for better service.
Agent replied
Thank you very much Jordan
5/5
GoogleThank you Mark, Rachael, Jill & Bob for your excellent, friendly and professional service, and for working hard to get the sale over the line! Look forward to doing business with you all again. Clinton
5/5
GoogleGreat service from all the team including Martin from the Brackley branch and a special thank you to Jill who kept us up-to-date with proceedings
5/5
GoogleElaine, Mark & Charlotte are very professional, helpful and smooth. I am new to UK, they help us to seek legal advice & give us good suggestions during reference check and assist to move in at the earliest time. We are very happy with the services.
5/5
GoogleVery glad with our choice of estate agents and highly recommend!
Agent replied
Thank you very much Ashley. From all of us here we wish you both the very best for the future.
5/5
GoogleI have never met a more professional and communicative estate agents providing regular updates and a proactive approach to the purchase of my new home. Thank you so much!
Agent replied
Good morning Gemma - Thank you so much for these lovely comments. We hope you love your new home. All the best from Mark, Bob, Rachael and Jill
5/5
GoogleThe sales and sales progression teams worked hard for us selling the house. Always keeping us updated and dealing with all solicitors constantly. V pleased. Thank you
4/5
GoogleAfter a slow start with narrative etc video proved excellent. Jill the star of the show, being able to move freely between all parties was excellent. Made a huge difference.
Agent replied
Morning Bryan = Many thanks for this. All the very best for 2023 from Mark. Jill and the team
5/5
GoogleExcellent Team very patient . Great at following up & Gill is an absolute Star
Agent replied
Aahh, thats lovely to hear Alison. Thank you so much
5/5
GoogleReceived the upmost support during the recent sale of my property. The team were efficient and profession during the whole process and I can’t thank them enough for all their support and advice.
Agent replied
Thank you so much Kelly
5/5
GoogleMark, Bob and Rachael did a great job helping me set a price, and putting the house on the market for me. They found me a buyer in a matter of days, and set things in motion. Jill kept in touch with me once I accepted an offer following up on the various stages between the two sides’ solicitors. The entire team is efficient, friendly and helpful. Mark, Bob, Rachael and Jill are a great team.
Agent replied
Thank you so much Doody - What a lovely review - All the very best from Mark, Rachael, Bob and Jill
4/5
GoogleThe team did a good job marketing our house. Responsive & professional throughout the process.
Agent replied
Thank you so much Ash - I hope all of you are well and settled in to your new house. All the very best from Mark and the team
5/5
GoogleVery polished and proffesional service in difficult times would highly recomend.
Agent replied
Hi Ken - Many thanks and thank you for coming back to me again. All the best
5/5
GoogleVery courteous and efficient service. Good knowledge of the local area and easy to deal with. Would definitely recommend.
Agent replied
Thank you so very much Sheila
5/5
GoogleExcellent communication throughout sale process, overall, a satisfying professional service.
Agent replied
Thank you very much Richard
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ella Residential Sales & Lettings
Which Ella Residential Sales & Lettings office has the most reviews?
Winslow has the most, with 231 reviews rated 4.7 out of 5, followed by Buckingham with 75.
Where are the Ella Residential Sales & Lettings offices?
The two Ella Residential Sales & Lettings offices, by town:
- Buckingham: Oaklands Barn, Bourton Business Centre, Buckingham, Buckinghamshire, MK18 7DS
- Winslow: 22 High Street, Winslow, Buckinghamshire, MK18 3DQ
What do sellers say about Ella Residential Sales & Lettings?
17 reviews from sellers, rated 4.7 out of 5 on average. For example, Jonathan wrote: "We were very pleased with the service that we got from Ella. Our initial meeting with Mark was most insightful, and we enjoyed hearing his philosophy on ..."
What do buyers say about Ella Residential Sales & Lettings?
30 reviews from buyers, rated 4.8 out of 5 on average. For example, Jay wrote: "We can’t recommend Ella homes enough. We moved from Hertfordshire and had a lot of trouble with our buyers pulling out last minute. Mark from Ella explained ..."
Has Ella Residential Sales & Lettings won any awards?
Yes. In The Trusted Agent 2026 awards: Ella Residential Sales & Lettings, Winslow won Gold.
