Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleWorst estate agency I have a deal with. They handed over the house with some missing tiles on the kitchen floor without advising us and after 2 months we are in they still have to fix problems.
Also, the staff has been sometime unpleasant.
Diletta · 11 December 2020 · Eden Harper Brixton
Agent replied
Dear Ms Sala - we're very disappointed to see such a bad review. My understanding is that all maintenance issues have been dealt with as quickly as possible and please note we are always available if you have any issues. You haven't contacted us to express any dissatisfaction so we're trying to contact you now to understand better why you're unhappy? Kind regards Richard
★★★★★ 5/5
GoogleHad a pleasure of rent a lovely flat in Battersea since 2012 up until late 2020.
Had a beautiful experience through all of the years, very responsive agency, very responsive landlord.
Everything was a hassle free and quick to response/resolve.
Vicki, Emma and the rest of the team were very helpful.
Many thanks and all the best,
Levs
Levs · 11 December 2020 · Eden Harper Brixton
Agent replied
Thank you Levs, we really appreciate you taking the time to write such a good review - thank you for being excellent tenants and we wish you all the very best going forward
★★★★★ 1/5
GoogleComplete waste of time. Poor communication and complete failure to manage expectations.
Warren · 10 November 2020 · Eden Harper London
★★★★★ 5/5
GoogleRating only, no written review.
Izabela · 12 September 2020 · Eden Harper Brixton
★★★★★ 5/5
GoogleRating only, no written review.
Katherin · 11 September 2020 · Eden Harper London
★★★★★ 1/5
GoogleTAKE PICTURES OF THE ENTIRE FLAT AS SOON AS YOU MOVE. EVERY SINGLE CORNER OF IT.
We thought it was good at the beginning. They even gave us a welcome gift pack with a mattress protector..
Oh, how wrong we were.
They just wanted to take as much money as they could from us. At the end they even charged us for that welcome "GIFT" pack.
They tried to charge me some reference for my new agency even when that is ILLEGAL.
When they have to give you back the deposit, they start to reply to your emails 2 O 3 days later.
I can't deny that they help us at the beginning and it was good. But that is just to see you cry at the end
Diego · 30 July 2020 · Eden Harper Brixton
Agent replied
Hi Diego
We were unaware you had any issue on leaving the flat so we're very sorry to see your poor review. As you are aware Eden Harper did not manage your tenancy so the deductions on your deposit were proposed by the Landlord. We were acting as a third party passing the information to you. You were entitled to dispute this at any time as you were informed however, but you happily agreed to the deductions.
The welcome ‘GIFT’ pack was supplied by the Landlord not Eden Harper as again we did not manage the tenancy.
We were lawfully entitled to request payment for an outgoing reference which you did not proceed with;
If you entered in to a tenancy before the 1st June 2019, then the Landlord or Agent will still be able to charge fees up until 31 May 2020 under an existing contract.
★★★★★ 5/5
GoogleThe team at Eden Harper have done a great job at managing my flat, in particular Roshan who has been extremely responsive and dealt well with the random works / issues that crop up (damp, broken machinery etc). I couldn't recommend this team and Roshan any more!
Amy · 30 July 2020 · Eden Harper Brixton
Agent replied · 30 July 2023
Thank you Amy, that's kind of you to take the time to post a review, it's much appreciated and great to hear Roshan is doing such a good job, kind regards Richard
★★★★★ 2/5
GoogleShould really be a 1 star review but im hoping this makes it stand out. Worst agent experience ive ever had.
First and most important point, they've held our deposit for 1½ months and counting during the covid -19 pandemic when people are being furloughed and made redundant. This is reprehensible.
They have charged me and my fellow tenants unfair fees on top of that.
They have neglected maintenance issues and left the flat in disrepair despite several tenant emails.
Some of their employees have been rude and unprofessional in their correspondence.
Overall I just want this ordeal to be over and to never have to deal with them again.
Be careful with these people, they have demonstrated they are unscrupulous.
Nicholas · 30 July 2020 · Eden Harper London
★★★★★ 5/5
GoogleBest estate agent I've dealt with in London over 6 years of living in the city.
Transparent, responsive and genuine care for high standards of service and ease. No hastle with maintenance delays & great communication throughout the process. Big shout out to Liz who was even helpful enough reccomend third party cleaning and furniture handover.
Would only find flats/houses through them in London in the future
Connor · 13 July 2020 · Eden Harper London
★★★★★ 1.8/5
View AgentsTheir high rating is beyond me
Maintenance issues took very long to get resolved, some were never resolved. Responses to emails took weeks in some instances and some of the staff were quite rude in their correspondence. My experience with them was poor and i will avoid them at all cost in the future.
Nicholas · 30 June 2020 · Eden Harper London
★★★★★ 1/5
GoogleRating only, no written review.
Nicholas · 30 June 2020 · Eden Harper Brixton
Agent replied
Dear Nicholas
We're very sorry to see that you were dissatisfied in any way with our service and would welcome the opportunity to put this right. Please contact us or let us know a suitable way to reach you. I trust we're able to resolve any issue, kind regards Richard Symes, director
★★★★★ 5/5
GoogleGood local knowledge and helped push sale through when there were issues.PositiveValue
Carolyn · 21 June 2020 · Eden Harper London
Agent replied · 20 June 2024
Thank you very much Carolyn!
★★★★★ 1/5
GoogleRating only, no written review.
Anthony · 12 April 2020 · Eden Harper Brixton
★★★★★ 5/5
GoogleRating only, no written review.
Endre · 12 April 2020 · Eden Harper Brixton
★★★★★ 5/5
GoogleOne big thank you to roshan that helping me all the time and him is very professional and prompt to fix any issues in the flat .
Massimiliano
Massimo · 25 March 2020 · Eden Harper Brixton
★★★★★ 1/5
GoogleThey don't care about you and leave your apartment urgent problems pending for weeks! Avoid!
Alexandru · 3 March 2020 · Eden Harper Brixton
Agent replied
Dear Alexandru, I'm really sorry to see you're having problems. Please let me know which property this is so I can look into it for you, kind regards Richard
Hi again Alexandru - I've tried to find your details through our current tenant lists but there is no record of your name. Please let me have more details so I can assist otherwise I'll assume this is resolved or a bogus review, many thanks Richard
★★★★★ 4.9/5
View AgentsGreat property management
The team at Eden Harper have done a great job at managing my flat, in particular Roshan who has been extremely responsive and dealt well with the random works / issues that crop up (damp, broken machinery etc). I couldn't recommend this team and Roshan any more!
Amy · 10 February 2020 · Eden Harper London
★★★★★ 5/5
GoogleThank you to Vanesa and Elizabeth whom allowed us to hold our wonderful new flat while we searched for a flat mate, before signing the lease. Would definitely recommend!
Grace · 26 November 2019 · Eden Harper London
Agent replied · 20 June 2024
Thank you very much Grace!
★★★★★ 5/5
GoogleFantastic service from both Vanesa and Alex at Eden Harper. Vanesa was very helpful and quick to respond throughout the process and having just moved to the area, we found searching for a flat in London far easier than anticipated.
Ellie · 29 October 2019 · Eden Harper London
Agent replied · 20 June 2024
Thank you very much Ellie!
★★★★★ 5/5
GoogleHighly recommend Richard amazing agent
Laura-Louise · 16 October 2019 · Eden Harper London
Agent replied · 20 June 2024
Thank you very much Laura-Louise!
★★★★★ 5/5
GoogleMy partner and I have recently moved houses with the help of Eden Harper in Battersea. The whole process was very smooth from the start of arranging viewings of the properties up to the moving in date. As we all know moving houses can be stressful and our agent Adriana, has been a great support, always responsive and helpful, she would go an extra mile to ensure our moving in process would be as smooth as possible. We have moved around London a few time through estate agents and working with Eden Harper in Battersea was the best experience by far.
Alyona · 4 September 2019 · Eden Harper Brixton
★★★★★ 1/5
GoogleTAKE PICTURES OF THE ENTIRE FLAT AS SOON AS YOU MOVE. EVERY SINGLE CORNER OF IT.
We thought it was good at the beginning. They even gave us a welcome gift pack with a mattress protector..
Oh, how wrong we were.
They just wanted to take as much money as they could from us. At the end they even charged us for that welcome "GIFT" pack.
They tried to charge me some reference for my new agency even when that is ILLEGAL.
When they have to give you back the deposit, they start to reply to your emails 2 O 3 days later.
I can't deny that they help us at the beginning and it was good. But that is just to see you cry at the end
Diego · 24 August 2019 · Eden Harper London
Agent replied
Hi Diego We were unaware you had any issue on leaving the flat so we're very sorry to see your poor review. As you are aware Eden Harper did not manage your tenancy so the deductions on your deposit were proposed by the Landlord. We were acting as a third party passing the information to you. You were entitled to dispute this at any time as you were informed however, but you happily agreed to the deductions. The welcome ‘GIFT’ pack was supplied by the Landlord not Eden Harper as again we did not manage the tenancy. We were lawfully entitled to request payment for an outgoing reference which you did not proceed with; If you entered in to a tenancy before the 1st June 2019, then the Landlord or Agent will still be able to charge fees up until 31 May 2020 under an existing contract.
★★★★★ 5/5
GoogleVery good experience of a rental tenancy with Eden Harper. From start to finish the agency were professional, courteous and fair. They dealt with any concerns quickly and ensured our thoughts were shared with the landlord and always shared feedback both ways. Would recommend the team at the Battersea Park Rd. branch for anyone wanting to rent in the Battersea area.
Jonathan · 5 August 2019 · Eden Harper Brixton
★★★★★ 5/5
GoogleOne big thank you to roshan that helping me all the time and him is very professional and prompt to fix any issues in the flat .
Massimiliano
Massimo · 31 July 2019 · Eden Harper Brixton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
