Eden Harper reviews

★★★★★ 1/5

Google

I would not recommend Eden Harper unless you enjoy having to chase property management constantly. The sales and lettings team are lovely and made signing the contract super easy. However, throughout our tenancy (1 year) we had at least 3 different property managers, all of which were equally hard to get ahold of. The only manager we had who was any good was Lilian but she unexpectedly left. In the initial months of our tenancy a wardrobe and bed broke, this took weeks to get replaced. A window in one of the bedrooms was rotting, broken and letting in cold air - and although this was reported in January it took until April to get a replacement and by that point we were moving out in a month. Any maintenance issues we reported constantly felt like an inconvenience. Now we are in a battle with the landlord over the deposit where the 'damage' in question is tape left by contractors and a wardrobe that according to the check out report was the same as check in. It has been over 2 months since we have left and we have had to chase the agents constantly by email to try and get our money back, with no reply and impossible to get ahold of relevant people on the phone. Having previously worked in lettings I understand how tricky landlords can be, but Eden Harper's lack of communication or care doesn't help them at all. We are so glad to be with different agents now, but cannot believe we are still dealing with these issues even once we've moved out.

Liesl · 18 August 2026

★★★★★ 1/5

Google

I'm not sure how Eden Harper have such positive reviews on every platform, as they have been the single most ineffective, infuriating management company I have ever had the displeasure of working with. Our flat was empty for at least a month and a half prior to us moving in but they waited until the evening before to re-paint, so we moved in to wet paint on the walls, construction debris on the floor, and a number of half-finished jobs that took months to resolve. In the 6 months since then, we've had 5 different property managers. They never respond to anything promptly - we always need to follow up multiple times via email and phone - and have on more than one occasion lied about the progress of something. If you move into an Eden Harper-managed property, beware: nothing will get done and you'll drive yourself insane in the process. Avoid at all costs.

Hilary · 15 August 2026

★★★★★ 5/5

Google

We have found Eden Harper to be an excellent estate agent for the sale of our Battersea property. During the whole process they have been professional and have shown perseverance and commitment to what proved to be a difficult sale and meeting our deadline. We are very happy with the outcome and would like to thank Richard Symes and his dedicated team for all their support and assistance.

Gudrun · 13 October 2025

★★★★★ 5/5

Google

Lilian has been really helpful with our house requests that we rent from landlord A month ago and inspection took place and now they are taking action to fix certain things in our property. In addition whenever we have issue Eden harper agency tries to provide immediate solution! High recommended estate agency!

Effie · 13 February 2026

★★★★★ 1/5

Google

WORST AGENCY EVER I have dealt with. Arranged a viewing with Kimberley at 11am - Battersea branch. Reached on time at the given address. 11:03 called the office as I could not see the agent and was told Kimberley will be there in 5 minutes and she has just left the office. The agent will let Kimberley know that I am waiting. Called back at 11:20 saying I have been waiting for last 20 minutes and no one has come. The agent says Kimberley was there and waited for 10 minutes and she could not find me. She has my number but no attempt to give me a call either to tell me she is running late or asking my whereabouts of the property if she has been. Big liars and then the agent has the audacity to ask me why are you so angry. Utter waist of time. Never ever to deal with them.

Jose · 13 December 2025

★★★★★ 1/5

Google

We have rented 34a TENNYSON STREET,SW8 3ST property. The location of property is in the middle of neighbouring strife. There’s ongoing banging,and some other terribly loud noise. During the night and day time. Jason from no33 is almost constantly outdoor on the pavement and creating a lots of noise etc. We have struggled to work from home and live here. Because the Antisocial Social Behaviour in this area is almost constant. We think this property is not liveable. Therefore we have moved out.

BH · 9 April 2026

★★★★★ 5/5

Google

Kimberly was lovely and very helpful in showing us around our flat in Battersea.

Heather · 8 August 2026

★★★★★ 5/5

Google

“I would like to thank Lilian for the excellent service. She always responds quickly and solves any issues efficiently. I truly appreciate her professionalism and support.”

Fabiano · 30 March 2026

★★★★★ 5/5

Google

I had an excellent experience with Claire Goldsmith, Lettings Account Manager at Eden Harper. Claire is highly professional, responsive, and went above and beyond, from providing references to arranging cleaners at short notice, everything was handled smoothly and with great care. A brilliant team overall at Eden Harper, and I’m grateful for the support throughout the tenancy. Looking forward to working with them again in the future!

Sophie · 13 September 2025

★★★★★ 4/5

Google

I had a great experience with Kimberly and everyone at the agency when I was looking to rent. In a competitive market when other agents were trying to push me to offer more money or sign for longer than I felt comfortable to, I felt that Kimberly was on my side. She didn’t put any pressure and as soon as I said I was interested, she sent me the paperwork and took the flat off the market without playing games! The only complaint I had was that they didn’t tell me the flat had pay-as-you-go gas which wasn’t something that occurred to me to ask during the viewing as it’s quite rare. When I complained, they said they didn’t know but that’s exactly the type of information agents should have about the flats they are advertising. Still though, the pros were more than the cons in my experience with them.

Eleni · 19 November 2024

★★★★★ 5/5

Google

Massive thanks to Kimberly for helping me secure and move into my new flat in just two weeks! She was super helpful, easy to chat to, and made the whole thing really straightforward. Would definitely recommend!

Chunzi · 29 March 2025

★★★★★ 5/5

Google

THIS is how you do it. I’ve been with Eden Harper for over 10 years now. I live abroad. They have made everything SO EASY. I have never had any problems with anything. If ever theres an issue with the property or the tenant, they inform me of the issue and the solution and take care of it immediately. I cannot recommend them enough, and if all companies (in any field) were as good as these guys the world would be a brilliant place to exist.

Amy · 13 February 2026

★★★★★ 5/5

Google

This was my first sale and the team from Eden Harper were always friendly, polite and very helpful. My process was a bit slow due to the involvement of a Housing Association but Patrick was always very supportive and he was on top of things. Tyra and Barbara helped as well with showing the property and they were always ready and available to speak to me. I would definitely call them for my next move.

Oscar · 30 July 2022

★★★★★ 5/5

Google

This was my first sale and the team from Eden Harper were always friendly, polite and very helpful. My process was a bit slow due to the involvement of a Housing Association but Patrick was always very supportive and he was on top of things. Tyra and Barbara helped as well with showing the property and they were always ready and available to speak to me. I would definitely call them for my next move.

Oscar · 21 June 2022

★★★★★ 5/5

Google

We had a great experience with Eden Harper, Hanzala was very helpful with the viewings and also kept great communication with the other parties in the chain to make sure the purchase stayed on track.

Sylvie · 6 November 2024

★★★★★ 5/5

Google

Nothing short of a smooth, faultless and pleasurable experience working with Eden Harper and the Team at Battersea. Richard and his staff, not least Kimberley, were and very much have been since the get go, on hand at every stage of the complicated process that is Real Estate! Rest assured you are in very good hands with this superlative Team. Thank you for all your hard work over the years & the extra mile you and your team have always gone, it’s not been unnoticed!

C · 14 December 2024

★★★★★ 5/5

Google

“I would like to express my appreciation for Lilian outstanding service. She is always very responsive and handles any problems quickly and efficiently. Her professionalism and dedication make a big difference. Highly recommended!”

Susana · 30 March 2026

★★★★★ 5/5

Google

Hanz was great in helping us secure a flat before Christmas, everything was seamless from offer acceptance to move in.

N · 13 April 2025

★★★★★ 5/5

Google

In my dealings with Richard Symes and his team at Eden Harper I have found them to be practical, approachable, efficient and eager to help. I have no hesitation in recommending them to my family and friends.

Hussein · 21 April 2024

★★★★★ 5/5

Google

Excellent services with professional core team. Claire Goldsmith is a jewel, many thanks!

A · 13 April 2025

★★★★★ 5/5

Google

Worked with Kimberly on a really tight timescale, within 24 hours she’d managed to secure the property for us. Would recommend anyone to work with her, so helpful and made a really stressful last few weeks feel so smooth.

Clara · 1 October 2023

★★★★★ 2/5

Google

Probably the worst agency I was involved with. Very slow on taking actions. They shared misleading information about my tenancy. I had to read through the whole contract and after I shared specific lines and sections on the contract they said 'It was a misunderstanding '. I also left the property more than a month ago and we had to keep chasing for them to finally come back to us for processing the deposit! Not a great experience

Decpina · 15 July 2025

★★★★★ 5/5

Google

The team at Eden Harper were incredibly helpful throughout the letting process. Tyra was the letting negotiator for the property I had inquired about and she was immensely helpful. She was very attentive throughout the process, and her communication was always super clear. Overall a pleasure to work with - thanks Tyra & the team.

Cameron · 9 January 2022

★★★★★ 5/5

Google

Had a pleasure of rent a lovely flat in Battersea since 2012 up until late 2020. Had a beautiful experience through all of the years, very responsive agency, very responsive landlord. Everything was a hassle free and quick to response/resolve. Vicki, Emma and the rest of the team were very helpful. Many thanks and all the best, Levs

Levs · 11 December 2020