Eden Harper reviews

★★★★★ 4/5

Google

As an owner living overseas I’ve had my share of stress and frustration with London estate agents but not this time! Natasha and Alex at Eden Harper have been excellent. I’m very impressed with their communication, transparency and ‘can do’ approach.. Have helped find and interview tenants, sort out certification/ repair issues and generally been pro- active and - crucially - available to discuss and advise, which has been an enormous help. I do recommend.

Dominic · 22 July 2026

★★★★★ 1/5

Google

If you’re considering renting from this agency, think twice. My experience has been nothing but frustrating. First of all, Siobhan, who supposedly handles contracts, doesn’t seem to know how to read one properly. Despite there being no written obligation, she insisted I had to keep paying rent even after leaving if I don’t find a replacement. completely misleading and unprofessional. So please Siobhan learn how to read a contract. Yes, the contract was a joint contract, but you’ve been so unprofessional by actually not showing me the clause mentioning that I need to pay. Thanks god then Emma was loop in the email and mentioned that there was no need to pay. Then there’s the issue of mold, which I reported multiple times. Their only “solution”? Telling me to use bleach. No real maintenance, no actual fix, just a lazy, dismissive response while the issue persisted. At least to me they answer, even if in a lazy way. My flatmate reported her health issues and guess what ? No response at all. And let’s not forget the broken carpet on the stairs, which has been a hazard since September. Months have passed, and still, nothing has been done. Clearly, tenant safety and basic upkeep are not a priority for them. Overall, this agency is completely unreliable

Dienne95 · 5 March 2025

★★★★★ 5/5

Google

Great experience as a first time buyer with Eden Harper - From the very first meeting, Natasha was incredibly knowledgeable and completely on the ball. She struck the perfect balance between being warm, approachable, and highly professional. After each viewing, she would send through all the relevant information almost immediately, and her communication was consistently prompt and clear. I always felt supported throughout the entire process, and it was clear I was in capable hands. I would recommend Natasha to anyone buying or selling, thank you for everything!

Christine · 7 August 2025

★★★★★ 5/5

Google

Natasha was absolutely the best, always has a smile on her face. Not only did she smoothly guide us but kept us well informed throughout the whole process start to end. She made something that, on paper, feels daunting; an extremely enjoyable process. If I could do it again, I’d 10/10 times use Eden harper each time genuinely.

Tebuho · 30 November 2025

★★★★★ 5/5

Google

Lovely experience renting with Eden Harper. Our estate agent, Natasha was so friendly and helpful and made the whole process stress free!

Aimee · 22 August 2026

★★★★★ 5/5

Google

Steven was great - really knowledgeable about the property, pointing out features and taking the time to answer questions. He made the process of submitting an offer and then, ultimately, organising our move in very smooth and positive. We are so happy with our new apartment!

Claudia · 13 April 2025

★★★★★ 5/5

Google

I've enjoyed a long-standing relationship with the lovely folk of Eden Harper, which is rare, since I have a general tendency to avoid estate agents if possible. I find I trust EH in a way that I have not been able to do with other agents. Their service always feels personal and the staff are kind, genuine and extremely helpful whether it's on matters of property letting or selling. In my experience they make things run as smoothly as you could hope and are diligent and responsive throughout these processes :-)

Felicity · 2 September 2025

★★★★★ 5/5

Google

Natasha provided quick and efficient communication. Both her and Steven were very knowledgable about the letting process and made the move very swift. She was very kind and worked in our best interest. I would highly recommend for anybody looking for her services.

Liana · 13 April 2025

★★★★★ 5/5

Google

Natasha and Elizabeth were so diligent and helpful selling my flat. I cannot thank them both enough, it was difficult because I live abroad and it was very time consuming and at some times annoying due to many outside issues and problems. I really appreciated all the work they both put into my sale.

Fran · 2 October 2025

★★★★★ 1/5

Google

**If you're thinking about renting your house using Eden Harper be wary** They were uncontactable during the Christmas / NYs period and there was a flooding event in the letted property. They had the only set of keys so a locksmith had to called in at significant expensive to replace the locks! **EDIT** in response to the below reply by the company. Dear Eden Harper, Thank you for your reply. The out of hours company you mention did not have a set of keys either, hence a significant expense to the landlord for the locks to be unnecessarily changed. And as you’ve astutely note, it is not a coincidence that this review comes when my deposit was deducted. We cleaned the property to a high standard but your company was not satisfied (e.g. oven not clean enough). We asked your company what we could clean to bring it up to standard. Your company did not provide any answer/ability for us to address your concerns. Instead, you charged us a full professional clean. In what can only be described as a comedy of errors by your company, you miscalculated the professional cleaning fee (undercharging the tenant) and hence the landlord was again, out of pocket from your errors. Bravo !

Dale · 26 March 2025

★★★★★ 5/5

Google

The letting negotiator, Natasha, was very helpful in finding us a new rental in short time. She was also very responsive to our emails, making the whole process amenable.

Oguz · 22 May 2026

★★★★★ 5/5

Google

Vanesa was the one who helped me find an apartment in London. She was amazing throughout the process. Very kind, respectful and professional. Always replying promptly to my emails and messages. The apartment she found for me was exactly what I saw in the photos and videos as I only viewed this online before I made the rental agreement it. She even helped me with all my luggages the first day I arrived.PositiveResponsiveness, Quality, Professionalism, Value

ALIKI · 21 June 2021

★★★★★ 5/5

View Agents

Couldn't be more helpful or professional !

I have been using Eden Harper for rental property management since 2012 and Richard and his team couldn't have been more helpful during this time. Any queries, problems or issues I have ever had, or the tenant has ever had, with the property are dealt with promptly, efficiently and always in a very friendly and professional manner. They make the whole property rental process very easy, both from my perspective as a landlord but also for the tenants that rent the properties on their books, and nothing is ever too much trouble. I wouldn't hesitate to recommend Eden Harper to a Landlord thinking of renting their property out, or to a tenant considering renting properties through them. They are a great team, and I look forward to continuing working with them well into the future.

Natalie · 9 April 2018

★★★★★ 5/5

Google

Steven was our estate agent, he was so professional, helpful and forthcoming with all the necessary information and advice. He is extremely responsive and friendly. Because of him, we found an apartment that suited us to get set up in …

Anna · 13 April 2024

★★★★★ 5/5

Google

Eden Harper was the best experience I ever had with an estate agent. While having been a tenant for seven years they were everything one can wish for. - professional, efficient, approachable, very respectful and supportive. Everything went smooth from moving in to moving out. And not only they are amazing in what they do, they are also great with people. - Without exception everyone was friendly and helpful.. and they truly care and understand how one feels about ones home. They make you feel welcome and create an atmosphere of trust. It's been a pleasure and real joy. Thank you Eden Harper! You rock!

E · 31 July 2016

★★★★★ 5/5

Google

Eden Harper was the best experience I ever had with an estate agent. While having been a tenant for seven years they were everything one can wish for. - professional, efficient, approachable, very respectful and supportive. Everything went smooth from moving in to moving out. And not only they are amazing in what they do, they are also great with people. - Without exception everyone was friendly and helpful.. and they truly care and understand how one feels about ones home. They make you feel welcome and create an atmosphere of trust. It's been a pleasure and real joy. Thank you Eden Harper! You rock!

Eva · 27 August 2015

★★★★★ 5/5

Google

By far and away the best estate agents I have ever come across. They made the process of selling my property easy. From valuation through to completion, the service provided was excellent. I dealt with Richard and Tom - they basically sorted everything out and walked me through each step along the way. They were across every detail - extremely efficient and helpful - nothing was too much trouble for them. Really decent, down to earth guys who are easy to communicate with... definitely not your typical estate agents... Thank-you Eden Harper!

Zoe · 1 August 2015

★★★★★ 5/5

Google

Steven was fantastic at helping us move into our property. He went above and beyond to make sure the process was as smooth as possible and he continues to be helpful and attentive. 5 stars from me!

Madeline · 13 April 2024

★★★★★ 5/5

Google

I have been renting in London about 7 years. I can easily say Vanesa is one of the best estate agents I’ve come across. She is very professional, friendly, diligent, attention to detail. The most important thing is she is the person you can trust. Thank you Vanesa to help me found a lovely flat.PositiveResponsiveness, Quality, Professionalism, Value

Jade · 25 August 2022

★★★★★ 5/5

Google

I highly recommend Eden Harper. Natasha ensured the process ran smoothly; she's extremely well organised, friendly and reliable. Liz is equally brilliant and always on hand with sound advice and invaluable information.

Charlotte · 4 July 2025

★★★★★ 5/5

Google

I have a few buy to lets in south west London and trying to manage and especially trying to find good quality tenants has always proven a nightmare as I live out in Essex. Liz and the team at Eden harper have been excellent agents and have made the process a breeze, I’ve been using them for over 10years now and would always highly recommend them.

Raja · 1 April 2019

★★★★★ 5/5

Google

We had a great experience with Eden Harper! Our agent Alex was very quick to respond to our emails, calls and made what would have been a stressful move a lot more straightforward. Would definitely recommend using them!

Tom · 16 March 2025

★★★★★ 5/5

Google

We needed to find a place at short notice and Steven was friendly and helpful throughout the process. All paperwork and communications were handled promptly and efficiently.

Sam · 13 April 2024

★★★★★ 5/5

Google

I really appreciate the help I obtained from Natasha during the whole renting process, from viewing to moving in. She responsed all my queries very quickly and with patience. Thank you Natasha!

WEI · 16 May 2025