Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotWORST Agent
Worst experience I recently migrated to UK and wanted to locate a house in the city centre. senior agent showed me a house just opposite to the bus station and I accepted the offer but he didn’t revert to me even after 5 to 7 days. I gave them calls messages and called the agency customer care numbers many times but they didn’t have the courtesy to call me back and respond. I had to waste my one week in a hotel also not looking for some other property since they stopped showing other properties. Senior agents have a very bad attitude and they are not holding a responsibility towards the customers very bad agent please don’t opt for these agents if you’re looking for a house in a hassle free way
Angelin · 25 July 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 1/5
TrustpilotRude manager (Sarah)
Rude manager (Sarah) - in fact she was slightly violent and very difficult to deal with. No interest in trying to listen, talks over you and doesn’t give any info about property - sadly with current housing market the estate agencies can afford to be disgusting and behave unprofessional and get away with it. Avoid using them to sell
Lara · 13 July 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 5/5
TrustpilotGreat service from the Fishponds branch
I dealt with the Fishponds branch as a buyer and really appreciated the service they gave. They kept me informed, were easy to contact, helpful and transparent in their dealings.
Ben · 9 July 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 5/5
TrustpilotCalled and spoke to a lovely lady who…
Called and spoke to a lovely lady who was willing to spare a few of her time to ask some questions. Very friendly and helpful. Great advice. Thanks Kiki.
Precious · 29 June 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 1/5
TrustpilotUseless from day 1.
Useless as an agent. They do not even know their own contracts. As a tenant I was left out to dry. They did not want to know when I had an issue. I was basically told to pay for what I had signed up for. Although the contract I had signed had a get out clause that I was having to quote to them to get them to talk to myself. All via email. Absolutely useless and contact was slow and usually at the end of a working day so as I couldn't get a follow up response till at least the next day or longer. I ended being told to shut up and put up in not so many words. Pay what you owe. Which was never an issue I just wanted out! They struggled to deal with the scenario and even when they did act upon my instructions it was very labored. The manageress was no better than the person in charge of the letting. I had to put her straight a few times and quote her own mistakes. Constant battle to get them to take action with the landlord or reply to myself.after being forced £580 to pay for a service that they had on file was a joke. I asked for the full works if I was having to pay for it. Photos etc. But the refused to come and take them. I'm not saying they robbed me, I'm telling you! I seriously doubt that the landlord was paying that sort of money for that service every time they required a new tenant.Finally after paying a lot of money for a house I never touched they managed to get some other poor soul to rent the property. If you are a landlord. It's not all about the money. Stop being horrible people and make nice house for people to make into homes. If the property you let out is a mess than people will not rent it unless they are desperate like myself at the time. Would you live in it!!???
Micky · 1 June 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 5/5
TrustpilotAbsolutely superb service from Andrew…
Absolutely superb service from Andrew Procter and his switched on team in Skipton. Very civilised, ultra responsive and very sensible advice. Achieved a sale within 3 days. What more could you want....
Kathryn · 21 May 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 1/5
TrustpilotWe had so many issues
We had so many issues in our rented property and they never came and sorted them due to this we moved out. We had left our house in a very clean state and only the problems we had when we moved in had been left they tried to take our full bond off us and more. They are horrific and I wouldn’t recommend using them and I certainly won’t be ever again.
Molly · 23 April 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 5/5
GoogleBy far the best in the business, we've been letting our property out through DM&Co for many years and Russell & Tamara have never disappointed us. The paper work is always accurate, the renewals are always a smooth process and the service we receive from Russell & Tamara everytime we call is 10/10
If your ever looking to rent your property make sure you visit DM&Co first.
Kalpesh · 17 April 2021 · DM & Co
Agent replied · 10 November 2024
Thank you for the 5* Review! It was a great pleasure to read it on Wednesday Morning! We have appreciated your Custom so much over the years, and continue to do so. So, thank you for your very kind comments and taking the trouble to make the posting.
We strive to achieve excellence in all we do, so to receive such a kind acknowledgement from you means a lot.
With Best Wishes and Kindest Regards,
Russell and The DM&Co Team
★★★★★ 5/5
GoogleRating only, no written review.
Anikó · 17 April 2021 · DM & Co
Agent replied · 23 October 2024
Dear Anikó,
Thank you ever so much for taking the trouble to post the 5* review. We will do our best to find a suitable property for you as best we can.
With Best Wishes,
Russell Owen, LLB Hons
★★★★★ 5/5
GoogleVery pleased with DM and Co who have now found 2 excellent tenants for my 2 properties, thank you, I will definitely use again
Sarah · 17 April 2021 · DM & Co
Agent replied · 23 October 2024
Dear Linda,
Thank you for giving us the opportunity to find excellent Tenants once more for you.
This is the thing we absolutely pride ourselves on, and if given time, we will always find suitable excellent long term people.
Best Wishes,
The DM&Co Team
★★★★★ 5/5
GoogleWe recently used DM & Co to find tenants for our property. Tarmara and Russell are very professional and friendly and would definitely recommend their services.
Marcia · 17 April 2021 · DM & Co
Agent replied · 23 October 2024
Dear Marica
Thank you very much for your kind and thoughtful 5* Review.
We enjoyed preparing the Property and then finding an excellent Family to Rent the House long term.
We are delighted with the result and are very grateful for your comments.
Yours Truly
Russell Owen, LLB Hons and the DM&Co Team
★★★★★ 5/5
GoogleI have used D M & Co for 16 years and have found Russell and his team to be extremely professional in all aspects of my lettings. They certainly are a 5 * company that I would recommend.
Bev · 17 April 2021 · DM & Co
Agent replied · 23 October 2024
Dear Beverley,
Thank you very much for taking the time and trouble to post such a marvellous Review.
You’re such a Great Landlord to work for, it is easy to go the extra mile for you always.
Sincerely
Russell & The Team
★★★★★ 5/5
GoogleA big thank you to Russell and Tamara for finding new tenants, and making the move-in a smooth process just few days after the termination of a satisfactory long term tenancy introduced by the office.
Their courteous and delightful manner in executing every task in a pressurised timeframe is most commendable. Without exaggeration, they are Unsung Heroes in the trade!
Fung-Ming · 17 April 2021 · DM & Co
Agent replied · 23 October 2024
Dear Ming
Thank you very much for taking the time to post your review. We greatly appreciate what you have said and always strive to achieve high customer satisfaction.
In the 20 years of representing you, it has always been an absolute pleasure!
With Very Best Wishes
The DM&Co Team
★★★★★ 5/5
GoogleFinding a home in the midst of a pandemic is not the easiest thing to do, DM & CO made the experience worth my while. My wife and I love our apartment, what’a even better is the amazing services we get from especially from Tamara. She’s such a lovely person, she makes moving in to our apartment so easy. I especially like the way she promptly replies to emails and very polite at that. I’d recommend DM & CO any time.
Faruk · 17 April 2021 · DM & Co
Agent replied · 23 October 2024
Dear Faruk,
Thank you ever so much for your kind review. It was an absolute pleasure to assist you and your wife. We are delighted to be managing the Tenancy.
With Best Wishes
The DM&Co Team
★★★★★ 5/5
TrustpilotProactive and efficient
We instructed DM & Co to sell 2 houses for us. Matt began searching for prospective purchasers as soon as we placed the instruction, resulting in people wanting to view the properties before they were even listed on rightmove. We found DM & co to be proactive and friendly to deal with. We would recommend them highly.
Iain · 13 April 2021 · DM & Co. Homes Solihull (Number 8)
★★★★★ 5/5
TrustpilotVery professional estate agents .
Very satisfied with Dominic , Kathy and the team at D M and Co in Dorridge . They were very professional , friendly , helpful and on the ball when it came to selling my mother’s house.All viewings were conducted by them which was great and I was kept informed at all stages of the sale . Would definitely use again and recommend. Thank you .
Mrs · 11 April 2021 · DM & Co. Homes Solihull (Number 8)
Agent replied · 24 October 2024
Thank you so much Georgina - it was a pleasure, and so very pleased to have achieved the price that we did :)
★★★★★ 1/5
TrustpilotPoor experience for the 2nd time!!!
Poor experience for the 2nd time!!!I will never recommend or use this agent. Seems crooked, says one thing and does another.We found that they played us off against another buyer because 'Alan' was a friend of a family, rung very true when it all came out. Shame on people who are in jobs which deal with peoples livelihoods.
Joy · 8 April 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 1/5
TrustpilotData Breach !
I enquired about a house and have been added illegally to a mailing list. I complained and asked to be removed twice, was told they never added me (though the emails added me 1 day after my 1 ever enquiry to this company) and they have yet to remove me. Companies like this should not be trusted, they are taking your data and will spam you !
Kashif · 8 April 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 1/5
TrustpilotBeen calling them more then 10 times
Been calling them more then 10 times. They say they're busy and they will get someone to call back in 5 mins yet no call received since yesterday. How busy can anyone get for 2 days that they cannot call back to their customers. Been trying to book a viewing. NO RESULT.
उदय · 8 April 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 5/5
TrustpilotExcellent service from start to…
Excellent service from start to finish..great value for money..look forward to work with you again..highly recommended.
Krunal · 4 April 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 1/5
TrustpilotHorrible customer service
arranged viewing the property, the only time that the agent offered us was Good Friday at 12.00, we agreed and agent sent a confirmation of viewing. Yesterday we arrived at the place and waited 20 minutes, but the agent did not come, the phone number that is in the confirmation email says " we are out of office call us Monday " . We decided to knock to the property, and the seller of the house said that he decided not to sell house and remove listing from the sale yesterday. We are shocked, no one informed us that our viewing was canceled
Victoria · 3 April 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 1/5
TrustpilotVery Rude and Incompetent
Very Rude, incompetent and unprofessional. Send an enquiry to buy a property. Would never buy or sell with them.
Nirav · 27 March 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 5/5
TrustpilotAmazing service!
I had absolutely amazing service when dealing with hunters, they were so professional and kept me involved with every stage of the process. I never had to chase them up for any details, as they were always on top on things! Would 110% recommend.
Rikki · 24 March 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
★★★★★ 5/5
TrustpilotThank you so much to Rob
Thank you so much to Rob, I believe, that’s his name for going the extra mile to get my wristwatch fixed. It had unfortunately come apart whilst they were trying to install a battery. I am eternally grateful as the watch was special to me. They were most apologetic and ensured that everything was done to get the thing up and working. So once again thank you for your excellent customer service.100%
Linda · 20 March 2021 · DM & Co. Homes Solihull (2 Forest Court Shopping Centre)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
