DM & Co. Homes Solihull reviews

★★★★★ 1/5

Trustpilot

This company doesn't seem to care…

This company doesn't seem to care either about their prospective customers or their existing landlords. I have an outstanding issue with their poor tenant management at a property that they have let for a number of years and their failure to recover documented damage after the tenant vacated the property. Nobody is answering my emails. The owner has notified his landlords that yet another staff member has left the company, they are notorious for being unable to retain staff. I would not recommend them to anyone.

Stuart · 17 September 2026

★★★★★ 1/5

Trustpilot

Dreadful Experience

We booked valuation. Confirmed twice no show. She eventually came late at night & we fell for the speel. Big mistake just full of empty promises. No response to phone calls or emails. 17 days before first viewing. Buyers were not vetted as we were told. Some hadn't even got their house on the market. It was a truly horrible experience. Finally got a offer £30,000 below asking price! THEN I had an long email telling me we should take it ! They are beyond rubbish. They take on too many clients & cannot give you the time. They don't even ask if appointment is convenient to you. One word ....Jokers Two words....Avoid Avoid If I could give zero stars I would

Trixie · 26 June 2026

★★★★★ 5/5

Trustpilot

I recently bought a property through…

I recently bought a property through Darren, and he was excellent from start to finish. He is a straight-talking, no-nonsense agent who tells it like it is and doesn't waste your time. He made the entire purchasing process smooth, transparent, and completely stress-free. If you want an agent who gets the job done without the usual fluff, I highly recommend Darren from Hayes branch

Nelly · 13 September 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help. The team I met on key‑collection day was amazing, friendly, welcoming, and incredibly helpful. Overall, a fantastic experience. Highly recommended.

Barbara · 1 June 2026

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Trustpilot

Very happy with Darren Bailey who…

Very happy with Darren Bailey who handled the sale of our house in Hayes, Middx. He was helpful, understanding and patient throughout, as well as being a good communicator. I would also like to commend Demi who did most of the viewings. Very happy to recommend Hunter’s.

Eileen · 19 August 2026

★★★★★ 5/5

Google

A huge thank you to Chiara and her team! Yet again she and her team have delivered their best skills in renting our property, it has been now 3 or 4 times running!! I simply cannot thank her enough. Since we began our partnership with DM&Co estate agents, Lettings team, their exceptional service and professionalism have truly stood out. From the very start, their team has exhibited remarkable dedication and expertise in managing our property rental. Their hard work and excellence in handling every aspect of the letting process have been evident, making the entire experience seamless and stress-free. The Lettings team's specialized knowledge in the field shines through, reassuring us that we are working with the best in the industry. Their commitment to providing top-notch service has made our collaboration immensely rewarding. DM&Co estate agents Lettings team have proven to be an invaluable asset since we entrusted them with our property. Their outstanding performance is worth mentioning, as they consistently go above and beyond to ensure our satisfaction. (A special thank you to Chiara). Her expertise in property management is unmistakable, and their dedication to their craft is palpable in every interaction. The team's ability to effortlessly handle all aspects of letting highlights their specialised skill set, making it clear that they are true professionals in their field. With their exceptional service, the Lettings team has demonstrated their commitment to excellence, making them an indispensable partner for anyone seeking unparalleled property letting services. Mr & Mrs Maisuria.

Bhavisha · 24 September 2024

★★★★★ 5/5

Google

I would like to thank Ann and Victoria. Ann was first to inform me that the offer for my first home was accepted and Victoria was second to inform me that the contracts have been exchanged and on completion day phoned me to pick up the … More

Lee · 12 October 2025

★★★★★ 5/5

Google

We had the wonderful experience with Evie and Chiara from the Solihull branch. Evie was so supportive and understanding with all our needs and helped us find the most perfect of homes to rent. Chiara was amazing and efficient at making … More

Noreen · 12 October 2025

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

I have had the pleasure of entrusting my small rental portfolio to the Letting Team, specifically under the dedicated care of Gabrielle and her exceptional team, for the past year. From the moment I started working with them, I knew I had made the right decision in choosing them as my property managers. The level of customer service I have received from Gabrielle and her team has been nothing short of outstanding. Their commitment to excellence and their passion for what they do truly sets them apart from other property management agencies. One aspect that impressed me greatly was their seamless team work, which facilitated a smooth transition of my properties from my previous agent. They handled every aspect of the process with utmost professionalism and efficiency, making it hassle-free for me. Gabrielle's personal involvement and attention to detail have been remarkable. She took the time to understand my unique requirements and tailored their services accordingly. Her knowledge and expertise in the property management industry were evident in the way she addressed all my concerns and provided valuable insights to optimize my rental portfolio. The Letting Team's proactive approach to property management has ensured that my investments are well taken care of. Laura have consistently kept me informed about any developments, promptly addressed maintenance issues, and ensured that my properties are occupied with reliable tenants. Above all, their excellent communication skills have been a significant highlight of our partnership. Gabrielle and her team are always accessible and responsive, which has fostered a strong sense of trust and reliability. In conclusion, I wholeheartedly recommend Gabrielle and the Letting Team to anyone seeking top-notch property management services. Their dedication, team work, and personalized approach have exceeded my expectations, and I am delighted to continue entrusting them with my rental properties. Thank you, Gabrielle and the Letting Team, for your exceptional service!

Faisal · 25 October 2023

★★★★★ 5/5

Google

We recently had the absolute pleasure of working with the lettings team to secure a 12 month tenancy for our cottage. In an age where customer service can be a bit 'hit and miss' Kate and the team at DM&Co have absolutely nailed the art of both true customer service and communication. Totally professional and with a sense of humour, it is easy to see why DM&Co are winning well deserved awards. Thank you for making it all so easy and keep up the great work. 100% highly recommended.

Duncan · 25 October 2023

★★★★★ 5/5

Google

I've been extremely impressed with DM & Co. Had 3 estate agents round to value the property initially and Kate was the most professional and helpful so I decided to proceed with her due to this. She was always a pleasure to deal with and quick to provide updates and respond where necessary. Once the property was marketed Chiara took over and was equally as impressive as Kate. Has always got back to any queries I've had speedily and even managed to let it to the first people to view! Really impressed with them both - a credit to the business and would thoroughly recommend using DM & Co.

Simon · 25 October 2023

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 5/5

Google

Chiara and the team were so lovely and helpful sorting out our house move. Nothing was too much trouble and a lot easier than I had imagined .

Sally · 11 November 2025

★★★★★ 5/5

Google

I wanted to leave a quick review as a buyer who dealt with DM+CO. They were always so prompt and helpful and kept us up to date throughout the whole buying process. I was extremely surprised how helpful they were considering they were working on behalf of the seller. In particular, Lynn and Victoria were lovely to us...very friendly and helpful. In the future when we are looking to sell, we would definitely choose to go with this company.

Trisha · 25 October 2023

★★★★★ 1/5

Trustpilot

I would strongly advise others to think…

I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat. However, just a few months into our tenancy, the parking was suddenly closed off and made unavailable. This caused significant inconvenience and disruption to our daily lives, especially as parking had been a major factor in choosing this property. What’s particularly frustrating is how the situation was handled. The estate agent did very little to help resolve the issue and took no responsibility whatsoever, despite the parking being part of what was originally offered. Communication was poor, and we were essentially left to deal with the consequences on our own. During this time, we were forced to park in a Tesco car park and pay for parking after work. On multiple occasions there were no spaces available, meaning I had to drive around late in the evening trying to find alternative parking elsewhere. This was both stressful and time-consuming. To try and resolve the issue, my partner had to take several hours out of his working day over the course of a week, including attending a three-hour meeting. Despite this effort, the only solution offered was for the landlord to contribute just 50% towards alternative parking, which was located far away from our building in a public car park. Even with this contribution, it would still leave us paying over £100 extra per month for something that was originally included. To make matters worse, the flat has now been re-let at a significantly lower price than we were paying. We were paying £1,200 per month with parking included, yet it has since been advertised for under £1,000 per month without parking. In that context, the offer to contribute just 50% towards inconvenient, off-site parking feels completely inadequate and frankly quite insulting. We were ultimately forced to find a new property, which cost us hundreds of pounds in moving expenses, required taking multiple days off work, and caused a huge amount of stress. Despite this, the agent offered no compensation and even suggested we should be grateful to have been released from the contract. Once we had agreed to leave due to the parking issues and lack of support, we were then required to accommodate viewings of the property. This took up additional hours of my partner’s working day and caused further disruption at an already stressful time while we were trying to organise our move. Only months after we moved out did the agent state that the landlord would cover the additional parking costs we incurred, but this was conditional on us agreeing to drop any other potential claims. We will not be agreeing to this. Had they taken proper responsibility for misrepresenting the property and the significant inconvenience, cost, and stress caused, this situation may have been handled very differently. The issues didn’t stop there. They then attempted to charge us money from our deposit for items such as “discoloration in the washing machine drawer”, something that was already documented in the original check-in report. They provided an amount for repair without any supporting cost evidence. When we challenged this and requested proof, the quotes we eventually received were extremely high and unreasonable. We had to stand our ground and escalate the matter to TDS for dispute resolution, and only then did we end up paying only 40% of what they were trying to charge. It has now been months since we left the property and we still have not received our full deposit back, which is adding further financial strain and stress. Overall, this experience has been extremely disappointing. A letting agent should provide support, take responsibility, and offer fair, reasonable solutions when issues arise. Unfortunately, this agent failed on all counts, and I would not recommend using them

Ella · 15 June 2026

★★★★★ 5/5

Google

From start to finish my experience with DM&Co especially Chiara and Evie. Both ladies an absolute pleasure to deal with and a credit to the company.

Samantha · 11 November 2025

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs.

I paid a £135 holding deposit to secure a room with an agreed move‑in date. The moment they took my money, they changed the date and told me I could only move in several days later. Because of their change, I could no longer proceed and asked for a refund, which they refused. Every part of the process felt unprofessional. They changed key terms after taking payment, ignored the written agreement, and then tried to keep the deposit even though the change was entirely on their side. I had to escalate the issue to the Property Ombudsman because they simply would not do the right thing. This experience caused unnecessary stress, wasted time, and disrupted my housing plans. Based on how they handled this situation, I would strongly advise others to be extremely cautious before handing over any money.

Red · 19 May 2026

★★★★★ 1/5

Trustpilot

Robot refused to give me a viewing

Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.

Iain · 15 June 2026

★★★★★ 5/5

Google

I can’t thank Evie and Chiara enough for helping me and my partner find our first home to rent! They were so professional and friendly throughout the whole process, which made everything feel so easy and stress-free. Chiara kept us updated every step of the way and was always happy to answer any questions we had, no matter how small! It honestly felt like they genuinely cared about making sure we found the right place, and we’re so grateful for all their help.

Becky · 15 January 2025