DM & Solihull reviews

★★★★★ 5/5

Google

Fantastic experience dealing with DM & Co. I would highly recommend them. They guided us through the entire process, were professional throughout, and always responsive whenever we had questions. We had the pleasure of working with their wonderful team, including Chiara, Ariella, Evie, Madi and Gabrielle, who were incredibly helpful and took the time to understand the needs of both the tenant and landlord. Their communication, professionalism and attention to detail made the whole experience smooth and stress-free. Thank you to the entire team for all your support.

Sat · 11 September 2026

★★★★★ 5/5

Google

Chiara was our main point of contact and she has helped us loads, very professional and i would definitely continue to use DM & Co, especially if Chiara was involved.

Joseph · 20 September 2026

★★★★★ 5/5

Google

Chiara and the team were responsive and helpful from their very first visit. Very proactive with getting in touch with any changes, and the team coming in to take photos and get the listing ready were a pleasure to deal with. Would definitely recommend for anyone looking for a reliable estate agent.

Molly · 11 April 2026

★★★★★ 5/5

Google

Chiara was fantastic with helping me with my tenancy needs, giving informed advice at every point and responding to emails and calls in a timely and kind manner.

C · 11 September 2026

★★★★★ 5/5

Google

Having previously rented in London, I was not always happy with the service or professionalism provided by other estate agencies. However, DM & Co. Homes has an amazing team whose members genuinely care about every customer, regardless of the size of their requirements. I have personally worked in the real estate sector, including Build to Rent, for over 12 years, and I can confidently give DM & Co. Homes 5+ stars. Highly recommended!

Laura · 20 September 2026

★★★★★ 5/5

Google

We sincerely thank the staff at the Cranmore Shirley Office, particularly Chiara, Madi, Evie, and Gabrielle, for their outstanding support and guidance.

Marianne · 6 October 2026

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025

★★★★★ 5/5

Google

Chiara has been absolutely brilliant helping my mum to let her home after a nightmare tenant, the stress she took off my mum, the efficiency of the process & her warm attitude is amazing and I couldn’t recommend her more! Thank you so much

Latisha · 21 July 2025

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 5/5

Google

Great customer experience by Chiara in Dm & Co. Very smooth process & Chiara was gave us wonderful customer service. She is very helpful. Process & Company support is unbelievable. Really appreciate it. Thank you very much for your support & help. Definitely recommend. Best agency:)

Pooja · 11 April 2026

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

I have had the pleasure of entrusting my small rental portfolio to the Letting Team, specifically under the dedicated care of Gabrielle and her exceptional team, for the past year. From the moment I started working with them, I knew I had made the right decision in choosing them as my property managers. The level of customer service I have received from Gabrielle and her team has been nothing short of outstanding. Their commitment to excellence and their passion for what they do truly sets them apart from other property management agencies. One aspect that impressed me greatly was their seamless team work, which facilitated a smooth transition of my properties from my previous agent. They handled every aspect of the process with utmost professionalism and efficiency, making it hassle-free for me. Gabrielle's personal involvement and attention to detail have been remarkable. She took the time to understand my unique requirements and tailored their services accordingly. Her knowledge and expertise in the property management industry were evident in the way she addressed all my concerns and provided valuable insights to optimize my rental portfolio. The Letting Team's proactive approach to property management has ensured that my investments are well taken care of. Laura have consistently kept me informed about any developments, promptly addressed maintenance issues, and ensured that my properties are occupied with reliable tenants. Above all, their excellent communication skills have been a significant highlight of our partnership. Gabrielle and her team are always accessible and responsive, which has fostered a strong sense of trust and reliability. In conclusion, I wholeheartedly recommend Gabrielle and the Letting Team to anyone seeking top-notch property management services. Their dedication, team work, and personalized approach have exceeded my expectations, and I am delighted to continue entrusting them with my rental properties. Thank you, Gabrielle and the Letting Team, for your exceptional service!

Faisal · 25 October 2023

★★★★★ 5/5

Google

We recently had the absolute pleasure of working with the lettings team to secure a 12 month tenancy for our cottage. In an age where customer service can be a bit 'hit and miss' Kate and the team at DM&Co have absolutely nailed the art of both true customer service and communication. Totally professional and with a sense of humour, it is easy to see why DM&Co are winning well deserved awards. Thank you for making it all so easy and keep up the great work. 100% highly recommended.

Duncan · 25 October 2023

★★★★★ 5/5

Google

I've been extremely impressed with DM & Co. Had 3 estate agents round to value the property initially and Kate was the most professional and helpful so I decided to proceed with her due to this. She was always a pleasure to deal with and quick to provide updates and respond where necessary. Once the property was marketed Chiara took over and was equally as impressive as Kate. Has always got back to any queries I've had speedily and even managed to let it to the first people to view! Really impressed with them both - a credit to the business and would thoroughly recommend using DM & Co.

Simon · 25 October 2023

★★★★★ 2/5

Google

We bought our house through this agency and, while the admin side was handled smoothly, our experience at the viewing was completely overshadowed by the behaviour of the female estate agent. As soon as we arrived to view what was a very expensive property, she made fun of my car. This was shockingly unprofessional, disrespectful, and frankly insulting. When you’re about to make one of the biggest financial decisions of your life, you expect to be treated with courtesy and professionalism, not mocked the moment you step out of your car.

J · 11 October 2025

★★★★★ 5/5

Google

Chiara, Evie and Gabriell (Solihull) are absolutely amazing and work extremely hard to find the right tenants for you. They were extremely professional and patient throughout the whole process and kept us informed at all times from start to finish. Once again a big thank you. You all are an asset to the team. Dm & Co has always been amazing, we have sold, bought and rented with them, and each time has been a fabulous experience. Highly recommend this company and its amazing staff. S & H

Foodie · 11 October 2025

★★★★★ 5/5

Google

Chiara and the team were so lovely and helpful sorting out our house move. Nothing was too much trouble and a lot easier than I had imagined .

Sally · 11 November 2025

★★★★★ 5/5

Google

I wanted to leave a quick review as a buyer who dealt with DM+CO. They were always so prompt and helpful and kept us up to date throughout the whole buying process. I was extremely surprised how helpful they were considering they were working on behalf of the seller. In particular, Lynn and Victoria were lovely to us...very friendly and helpful. In the future when we are looking to sell, we would definitely choose to go with this company.

Trisha · 25 October 2023

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 1/5

Trustpilot

I would strongly advise others to think…

I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat. However, just a few months into our tenancy, the parking was suddenly closed off and made unavailable. This caused significant inconvenience and disruption to our daily lives, especially as parking had been a major factor in choosing this property. What’s particularly frustrating is how the situation was handled. The estate agent did very little to help resolve the issue and took no responsibility whatsoever, despite the parking being part of what was originally offered. Communication was poor, and we were essentially left to deal with the consequences on our own. During this time, we were forced to park in a Tesco car park and pay for parking after work. On multiple occasions there were no spaces available, meaning I had to drive around late in the evening trying to find alternative parking elsewhere. This was both stressful and time-consuming. To try and resolve the issue, my partner had to take several hours out of his working day over the course of a week, including attending a three-hour meeting. Despite this effort, the only solution offered was for the landlord to contribute just 50% towards alternative parking, which was located far away from our building in a public car park. Even with this contribution, it would still leave us paying over £100 extra per month for something that was originally included. To make matters worse, the flat has now been re-let at a significantly lower price than we were paying. We were paying £1,200 per month with parking included, yet it has since been advertised for under £1,000 per month without parking. In that context, the offer to contribute just 50% towards inconvenient, off-site parking feels completely inadequate and frankly quite insulting. We were ultimately forced to find a new property, which cost us hundreds of pounds in moving expenses, required taking multiple days off work, and caused a huge amount of stress. Despite this, the agent offered no compensation and even suggested we should be grateful to have been released from the contract. Once we had agreed to leave due to the parking issues and lack of support, we were then required to accommodate viewings of the property. This took up additional hours of my partner’s working day and caused further disruption at an already stressful time while we were trying to organise our move. Only months after we moved out did the agent state that the landlord would cover the additional parking costs we incurred, but this was conditional on us agreeing to drop any other potential claims. We will not be agreeing to this. Had they taken proper responsibility for misrepresenting the property and the significant inconvenience, cost, and stress caused, this situation may have been handled very differently. The issues didn’t stop there. They then attempted to charge us money from our deposit for items such as “discoloration in the washing machine drawer”, something that was already documented in the original check-in report. They provided an amount for repair without any supporting cost evidence. When we challenged this and requested proof, the quotes we eventually received were extremely high and unreasonable. We had to stand our ground and escalate the matter to TDS for dispute resolution, and only then did we end up paying only 40% of what they were trying to charge. It has now been months since we left the property and we still have not received our full deposit back, which is adding further financial strain and stress. Overall, this experience has been extremely disappointing. A letting agent should provide support, take responsibility, and offer fair, reasonable solutions when issues arise. Unfortunately, this agent failed on all counts, and I would not recommend using them

Ella · 15 June 2026

★★★★★ 5/5

Google

From start to finish my experience with DM&Co especially Chiara and Evie. Both ladies an absolute pleasure to deal with and a credit to the company.

Samantha · 11 November 2025

★★★★★ 2/5

Trustpilot

Paul

At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done

Paul · 22 July 2026

★★★★★ 5/5

Google

Both Madi and Chiara were exceptional Their peronalities, attendance to detail and listening ear helped us through a difficult time. Many Thanks to you both

Mandy · 11 July 2026

★★★★★ 5/5

Google

It was my first time renting - Chiara and Gabrielle were extremely helpful and acknowledgable, and always there for any question's I had, would highly recommend!

Nico · 11 October 2025