DM & Co. Homes Solihull reviews

★★★★★ 1/5

Trustpilot

Avoid with all cost!

Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack

LEWIS · 11 April 2026

★★★★★ 5/5

Google

Chiara was excellent , Everything went very smoothly in good time. No hiccups Hiccups or issues arose Emails and calls were fast responses And within 8 days from contact we were happily moving in 👌👌👌

Robert · 11 March 2026

★★★★★ 5/5

Google

I had the pleasure of dealing with DM & Co.'s Chiara from the Shirley branch. Chiara was a lovely warm and friendly agent who helped me find the perfect rental property. She was fast and efficient with any requests or questions I had and I would definitely recommend her and her colleagues for finding you a property and making the process as smooth and issue free as possible!

Gemma · 25 October 2023

★★★★★ 5/5

Google

We instructed DM & Co for renting our property in solihull. I initially met Gabrielle to discuss the terms and rent. She was very professional, friendly and polite. Later, I also corresponded with Aimee who was always very polite and responsive. Our house was rented within less than a week. Very good customer service. We were very happy with the service. Both Gabrielle and Aimee were very approachable and helpful throughout and afterwards. Will I use them again ? DefinitelyPositiveResponsiveness, Professionalism

Navneet · 25 October 2022

★★★★★ 5/5

Google

WOW! is an under statement. The team at DM & Co has been nothing short of amazing. I contacted them in October 2021 as we had planned to emigrate from South Africa. The information we received from friends and colleagues in the UK is that rentals were extremely hard to come by and a difficult process. However DM& Co made it a pain free and memorable experience. We managed to secure a property while still in South Africa and within 1 day having landed in UK and sorting out the final paper work we were able to move in. The team went above an beyond, from constantly checking in with us and keeping us informed. They did a virtual tour for us, and have managed this process with utmost professionalism and friendliness. A task many other agencies were not keen on taking on, DM & Co did everything in their power to ensure we were sucessful in our application. Thank you so much to Aimee, Gabrielle, Elise and Domonic. Our family will forever be grateful to you.

Leandra · 25 October 2022

★★★★★ 5/5

Google

As a company owner and employer myself, I don’t often get much time to write reviews, but I felt it was important enough & wanted to share our experience of our dealings with DM & co., and in particular Victoria, who has assisted us throughout the whole process of agreeing the our purchase. Not only has Victoria helped us by guiding us through the process of agreeing the purchase, she has kept in constant contact, communicating with us on a daily basis and it has been a pleasure with someone who is always so positive on the phone, and always comes across with a lovely can do attitude which is a rare quality to find nowadays. We often don't get enough time crediting staff and employees who go out their way and make such a positive impact and represent their employer is such positive light - She's an absolute credit to DM Homes, she should be congratulated for her excellent customer service, and commitment she has shown in helping us secure our purchase. I would be most grateful if you could thank her personally on our behalf.

I · 25 October 2022

★★★★★ 5/5

Google

We have a few properties and I have always tried to let them out ourselves after being stung by nationwide agents. It has always been massively time consuming and always littered with errors due my lack of letting knowledge. So we decided to try an Independant estate agents to see if the service was different and I will now never go back! Kate was absolutely brilliant from start to finish. She communicated well, helped me to sort out all of my certificates, didn’t shout at me when the house key wasn’t left when I promised it would be, did all of the paper work and, and this is the best bit, had my house let out in just under 2 weeks! The service has been smooth and impeccable. I’m extremely impressed with this independent estate agents that certainly give a more personal touch!

Kate · 25 October 2022

★★★★★ 5/5

Google

We would like to take this opportunity to thank Aimee and her team at DM & Co, for their professional and swift service. Aimee, Elise and Gabrielle have always exceeded our expectations and have kept us informed in regards to our property. We have nothing but praise for this entire team and we are ever so pleased we went with DM & Co to undertake our property. I would highly recommend this company to our friends and family and we are looking forward to working along with them through our property journey. Thank you all once again for your exceptional services.

Yogesh · 25 October 2022

★★★★★ 5/5

Google

We had a great experience as tenants looking for a house to rent with DM & Co. Gabrielle and Aimee were brilliant - always quick to respond and to go the extra mile to help us through the process. They're just generally lovely people and seemed highly motivated to ensure we got the house that we wanted. DM & Co's amazing customer service on lettings is a far cry from the terrible service we've received previously at other estate agents, who treat prospective tenants terribly compared to how they treat people who are buying/selling. We wouldn't hesitate to recommend DM & Co to anyone else looking to rent in the areaPositiveResponsiveness, Professionalism

Stephanie · 25 October 2022

★★★★★ 5/5

Google

I would like to extend my sincere thanks to the team(Wendy) for managing and dispatching the contractor so quickly. Their prompt assistance and efficient communication throughout the process are greatly appreciated. I also want to compliment the contractor, Mr Peter who visited recently. He is extremely thorough, professional, and helpful in carrying out the work. Thanks team！

Kit · 11 September 2026

★★★★★ 5/5

Google

Chiara Gemeli-Williams and Evie Law were incredibly helpful throughout our renting journey, from the first viewing to move-in, making the entire process smooth and hassle-free.

Thannush · 1 August 2025

★★★★★ 1/5

Trustpilot

Bone idol

Bone idol. Lost a sale because of their lazy attitude. Tried another local company house sold in a week.Just don't bother. The estate agent who sold my house said that hunters are just sweeping up local businesses in a big takeover move. All fur coat and no knickers. Dealing with a 16-year-old sales agent isn't a pleasant. experience. Wetherby branch. If you also check online they say they use Google reviews which they don't.

Hairy · 1 May 2026

★★★★★ 5/5

Google

We spent several months searching for a property and dealt with a number of different agents during that time. Throughout the process, Chiara, Evie, and the team at DM&Co. stood out as polite, highly organised, and exceptionally professional, well above their competitors. The rental process was handled quickly, efficiently, and with great care, making what can often be a stressful experience feel smooth and straightforward. Steph, the property manager, has been incredibly responsive and proactive, and we feel confident that any issues would be addressed promptly and effectively. As tenants, it’s easy to feel secondary to the landlord’s needs, but that has absolutely not been our experience. We’ve felt valued and well looked after throughout. Highly recommended!

P · 11 March 2026

★★★★★ 5/5

Google

Fantastic service from the lettings department in renting out my property. From Gabrielle initially overseeing bringing the property to market, to all the effort put in by the team of Kate and Chiara from start to finish in finding me a suitable tenant in a timely manner. An extra thanks to Chiara for your tireless hard work, patience and reassurance !! Thanks very much 👍

P · 25 October 2023

★★★★★ 5/5

Google

I am really pleased with my dealings with DM & CO so far, after a really bad experience with another estate agency in regards to poor communication, I was so impressed with the level of communication and customer service from Chiara in particular. We are very excited to view a property with them next week! Already feeling reassured that the communication is brilliant! Thanks Chiara!

Elisha · 25 October 2023

★★★★★ 5/5

Google

DM & Co whilst not managing our tenancy, supported us at the start and end of our tenancy. Chiara and the lettings team have been brilliant - they’re always willing to offer support and guidance and answer any queries we had. We wish they had managed our tenancy as they were great to deal with. We’ve moved many times and never dealt with such a nice team.

Stephanie · 11 June 2026

★★★★★ 1/5

Trustpilot

Viewed a rental property

Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever. Absolute shocking service and wouldn't recommend at all. Thankfully I got no further with my application, well I guess I don't know cause they never come back to me. What a joke!!

Darren · 14 September 2026

★★★★★ 5/5

Google

I’ve have great experience with DM&Co (Solihull). Chiara and the team were spot on with sharing properties that suited our needs. They remained in constant communication with us and were very realistic and honest about the process. I look forward to continuing our search for a home.

Shive · 11 October 2025

★★★★★ 5/5

Google

I cannot thank the team here enough! The support, guidance and patience that both Chiara and Evie presented to me throughout my journey of finding a house as well as moving in and that they continue to share is incredible! They always answered my calls and or responded to my emails in a very timely manner and I was never left uncertain. They were realistic, honest and empathetic to my situation, non judgemental and always happy to help.

Becky · 11 March 2026

★★★★★ 5/5

Google

This was the first time I would be renting a property in UK. Not knowing my UK specific rights and responsibilities, was a big stress. DM&Co's structured process and professional approach gave me confidence and peace of mind during the journey. @Kate Freeman made difference, adding value to process with her personal approach; proactive, responsive, accessible, knowledgeable and kind. Thank you! Baris Sahin

Baris · 25 October 2023

★★★★★ 1/5

Trustpilot

lettings fees are very high

For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.

'Tarig · 9 July 2026

★★★★★ 5/5

Google

Have used several letting agents and Dm&co have by far been the best. Chiara, Evie and Gabrielle have all been really accommodating and really gone above and beyond. Can’t thank them enough!

William · 11 June 2026

★★★★★ 4/5

Google

My wife and I instructed DM&Co for the sale of our property in Dorridge, Solihull. Overall, we were very please with the service. We would use them again and would recommend also to friends and family. DM&Co have excellent knowledge of the local housing market in the B93 post code area and, through their database of potential buyers, lined up several views before the property was placed on the market. In fact, we had an agreed sale via this channel before the house was event put on the market. The marketing fee was competitive compared with the various quotes that we obtained. Areas of potential improvement would be communion, which is why the review is why I didn’t give the full five stars. There was a last minute issue to attend to the viewings so the office manager was substituted at the last minute without informing me in advance. She did an excellent job under the circumstances but I’d have expected the opportunity to postpone the viewings until the allocated viewing agent that knew the property was available. Some documentation shares for me review was incomplete or pertaining to the wrong property. The initial after sales person allocated to me only worked two days a weeks which fell short of my expectation but this was resolved when a full time sales expeditor was allocated. In the grand scheme of things, not major issues and all were satisfactorily resolved. DM&Co did a great job to sell my property quickly and achieve completion before the end of June stamp duty incentive ended, which is a credit to them.PositiveProfessionalism

Jonathan · 25 October 2021

★★★★★ 5/5

Google

We decided to ask DM and Co to market our home because we were impressed by their enthusiasm, their expert knowledge, and their dynamic approach to marketing. We were not disappointed! The marketing was exactly as we had hoped, and to a very high standard. This attracted a very strong and immediate response, which enabled all the home viewings to be concentrated in less than two weeks, and was not disruptive of our pattern of life. The viewings generated a lot of interest from active buyers, and Kathy handled all the discussions and queries from prospective buyers extremely well. The DM team at Dorridge were all very helpful, and at every stage we were kept informed of developments, through to the completion of the sale, which could not have gone more smoothly. Our thanks go to Kathy and her colleagues for a job very well done!

Jerry · 25 October 2021