Trusted Agent profile
★★★★★
1,083 reviews across 3 offices and 3 platforms
DM & Co. Homes has three offices, in Solihull (two offices) and Harrow. Together they have 1,083 reviews on three platforms, rated 4.0 out of 5 overall.
298
Reviews on Google
All 3 offices
9
Reviews on Facebook
All 3 offices
776
Reviews on Trustpilot
All 3 offices
DM & Co. Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAmazing service by Ann and the team
Ann was absolutely amazing throughout the sale of our house. She was really easy to talk to and kept us constantly updated throughout the whole process, including helping us remain calm as times when delays happened out of our control. Thanks so much Ann! Sandy and Bobby
Thank you Sandy & Bobby! Much appreciated :)
5/5
TrustpilotAmazing Kathy Griffiths
I purchased a house from DM & Co via Kathy and she was amazing! After looking at many houses I spoke to Kathy who made the magic happen and found me my dream house. The team at DM worked across the board to make the purchase as easy as possible and had great communication and an honest approach. Thanks again Kathy and the team!
Thank you Rishender - Kathy and the Team were only too happy to assist! We wish you all the very best in your dream home :)
5/5
TrustpilotAnn magic..
We sold our house this year with DM&co and it was quite an experience. From the very beginning, Ann Wood worked her magic to win our business and to get our sale finally across the line. We had a lot riding on a successful and quick sale process and Ann did everything she could to make that happen. There were ups and downs, some stresses along the way (and I’m sure we annoyed Ann towards the end) but she stuck with us throughout. Thanks DM and thanks Ann for all your help.
Allan - thank you so much for your kind words, I know how much they will mean to Ann. She worked her socks off on this one and as I frequently have to remind the team - if it were easy and straight forward we would be out of business! Having a good agent in your corner can often be the difference between getting it over the line and not, in this market. All the very best, Dominic
5/5
TrustpilotExemplary Customer Service
I wanted to take the opportunity to provide feedback on my experience of Elaine Birkley at DM&CO. Even though I hadn’t contracted DM&CO but my buyers had she has been absolutely exceptional throughout the process. She genuinely cares about people and her customer service is exemplary, nothing was ever too much bother and she always followed things up and called back. I would have no hesitation in recommending the company because of Elaine. She is an asset to them.
Thank you so much Colette - Elaine takes great pride in delivering such service, she is over the moon to have received this review. Wishing you all the very best moving forward - Dominic
2/5
TrustpilotManchester Renter
Manchester Renter: Amateur approach ... I feel like they need oversight all the time to ensure they do what they are paid to do ... wouldn't use again
1/5
TrustpilotRenting experience
Renting experience (Sutton Coldfield) First time renting in the UKFirst, it helped us to complete all process in 5 days so as to kick start the rent asap. Ok, we thought wow how efficient it is. However, nightmare after the upfront a year rent starts. We paid the highest rent on the street. The street all other letting properties are below £1000. We paid £1100. The house is not warm enough in winter that we were freezing everyday even though we switched all radiators on the house. Temperature never reached 18 degree in day time…Condensation made the house raining everyday. Wiping the windows and walls every hour. Bought lots of tools to reduce condensation and made ourselves warm. When we raised the issues to the landlord, the hunters agent called us and warned us if we caused any Damp in the house, they will seek legal action. They requested us to open window to reduce condensation, to buy dehumidifier said that was requested by the landlord. The agent used Section 21 to invite tenant to leave without a reason by email. The property put on the market again at £1200. Besides, the agent did not bring with the inventory list to do the house checking on the last day… the first question to us was “did you recruit a professional cleaner to professionally steam the carpet?” …. What ? the carpet that we used our VAX to clean after we moved in … it caused several buckets of mud water! What did the hunters look for a tenant? A tenant can turn muddy carpet into new! They even told us to ask the landlord to get the deposit but the fact is the agent is the holder at DPS! They did not tell us what a tenant needs to do after returning keys and checkout even we asked. They said they are not responsible for the deposit.We got our deposits after 10 days after continuous chasing and being blamed that we did not inform and provide them information we need to get the deposit back.And in fact we activated refund of deposit at DPS on the date we return keys!
5/5
TrustpilotIt has been a pleasure buying our new…
It has been a pleasure buying our new home through DM & Co. Ann Wood looked after us from our first viewing to completion and was fantastic helping us through a few bumps on the way. Strongly recommended!
Thank you so much Shaun - pleased to have been able to help you, thank you for your honesty. Best, Dominic
5/5
TrustpilotLaura from hunters buntingford has been…
Laura from hunters buntingford has been brilliant in helping us find our new home. Great service, very quick to reply to any questions and very friendly and caring attitude. She took alot of stress out of finding a place to live. I could not recommend her enough!
5/5
TrustpilotAmazing and helpful service
We had been looking for a family home for a few years and Kathy and Elaine both helped us in finding the perfect one. From start to finish, Elaine kept us up to date throughout the whole process. We are grateful for the help and guidance from Elaine and the team and highly recommend them.
Saryu - Thank you so much, we are delighted to have helped find you the perfect home! All the very best, Dominic
5/5
TrustpilotDM & Co - Excellent Estate Agent
DM & Co were recommended to us and we would recommend them to others.From the initial valuation meeting with Peter, DM & Co have done excellent work in the marketing and selling of our house and we have purchased our new house through them also. Very professional all the way through. Their market knowledge and the marketing of our house was superb.Everyone we dealt with were very helpful and courteus all through the process, especially Ann who worked hard in providing much help and advice. We were kept up to date with viewings they had booked and the results afterwards.Very pleased we chose DM&Co.
Thank you David - so very pleased that we were able to help on the sale and purchase! Best of luck in your new home. Dominic & The Team at DM & Co.
5/5
TrustpilotA positive purchase experience
A positive purchase experience. Thank you Ann for your hard work.
Thank you Charlie :)
5/5
TrustpilotProfessional and approachable
Professional: always. Good communication: always. Honesty and empathy: always. I didn't know DM&Co before selling my fathers house but I could not have chosen better - would highly recommend even when the chips are down they don't give up! Thank you Ann :-) Prior to selling we were going through them to rent which, although we had a change of heart was a very positive experience!
Thank you Mr. L - much appreciated
5/5
TrustpilotWe have had quite a journey.
We have had quite a journey with our house move. We had Ann from the Solihull office helping sell our house. The market was very sketchy when we started selling and received a wide range of valuations. Ann was down to earth and told it like it was which was refreshing. When we did sell she was brilliant and communicating between ourselves and our buyer to ensure the deal went through. In addition we bought our new house through DM & Co via Rav at the Dorridge office. Again, Rav has been brilliant at helping us buy the right house and ensure the deal went through. Quite frankly, the service provided by DM & Co has been above and beyond anything we expected and we so grateful to Ann and Rav. We really can't recommend them highly enough.Keith & Sarah Trinder
Thank you Keith & Sarah - I am so pleased to read such a positive review. All the very best, Dominic
5/5
TrustpilotAmy at DM was so professional with us…
Amy at DM was so professional with us from start to finish. She understood personal circumstances and the whole sale process went through very quickly. I will take this opportunity to wish her all the best for the future.
Thank you Mrs Ryan - a much appreciated review, glad to be of assistance :)
1/5
TrustpilotLIARS
LIARS. I made an offer to this house, and they said they will only accept closer to the asking price. After a few days I asked whats the region offers, they said someone offered over the asking price. This was about 2 weeks ago, the house is still on sale, and someone I know is going to look at the house..This is the second time they lied in a month..
5/5
TrustpilotVery please we chose D&M
Our move turned out to be quite complicated, with some land registry issues, a falling property market and difficult purchasers. Elaine especially was fabulous with multiple phone calls to all parties to make it happen, Excellent communication at all times, very supportive and always did what she had promised. An excellent and expert team.
Thank you Mike
5/5
TrustpilotGreat service and same experience
From our first meeting and valuation, we had full confidence in Kathy and Elaine from the Premium team. They were obviously very knowledgeable about the local market and secured a sale of our house very quickly and at the desired level - would happily use again - thanks!
Thank you Ed - very kind of you, I know that this was a big one for the family and so pleased that Kathy and Elaine were on hand to deliver. Best, Dominic
1/5
TrustpilotTotal scammers!
Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!
5/5
TrustpilotAnn sold my late mum’s house for us and…
Ann sold my late mum’s house for us and it was a rollercoaster journey. Ann was always determined, professional and helpful, she would answer texts late in the evening and and weekends. At times, I’m sorry to say, I was a bit short with Ann because of the dilly dallying of our buyers but she pulled out all the stops for us and got the deal done, with plenty of humour too I have to say.
Thank you Adrian, your kind words are much appreciated. All the very best, Dominic
1/5
TrustpilotWorse experience with estate agents.
Worse experience with estate agents.Scamers, directors own many houses and rent them.You'll definitely have issues with taking back your deposit.Totally don't recommend.🤮
1/5
TrustpilotDon't fix the leak for 8 months
They respond only to the simplest things. Whenever it becomes tiny bit more complicated - nothing is taken care of. We have a leaking pipe on the outside of our property for 8 months. We let them know about this in the first several weeks of our tenancy. Over 8 months it's been back and forth, and NOTHING about this leak has been fixed. Every time someone takes a shower, we have a shower in our conservatory. They do send the workers, true, but only when there is no rain. And these are new workers every time, who look at it, scratch their heads and do nothing.You need to chase them every day, if you want to have anything done. They don't care about you, don't care about the property. The worst experience with the estate agents in my 12 years of renting.
4/5
TrustpilotWell done to Josh for selling my flat…
Well done to Josh for selling my flat after a few false starts.
1/5
TrustpilotVery disappointed
A promise to return to do a video tour of property, this never materialised, asked for stats regarding our property but none available, a promise of a catch up after a viewing but received no phone call , never kept up to date with anything e.g phone calls regarding offer on our house . Awful experience had to constantly chase them !
1/5
TrustpilotContacted regarding a property I was…
Contacted regarding a property I was interested in viewing, the lady who took the call was extremely rude and dismissive. never again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DM & Co. Homes is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Solihull (Number 8) has the most, with 510 reviews rated 4.9 out of 5, followed by Solihull (2 Forest Court Shopping Centre) with 499.
The three DM & Co. Homes offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings and Silver for Best Estate Agent Guide 2027, Sales.
