Trusted Agent profile
★★★★★
3,046 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,046 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleThe renting experience with DJ Alexander was just splendid. The application processing speed, considerations, responsiveness and approach were very outstanding. You really impressed me.
Thank you, Chiamaka, for this great review. We will pass this onto the Team.
5/5
GoogleExcellent service James and Abbey were extremely helpful and professional I have used DJs in the past and wouldn’t hesitate to recommend this company
Thank you, Fifi, for this excellent review. We will pass this onto James, Abbey and the Team.
5/5
TrustpilotEmma Wright has been an amazing agent-…
Emma Wright has been an amazing agent- we arranged to view the property via email. Emma turned up on time, was very attentive and professional during the viewing, assisting with identifying all amenities inside the property, and most importantly, sharing the feeling of the property, as it is very special indeed and a lovely flat.
5/5
TrustpilotViewing
I booked a viewing with Connor Quinn which was a nice experience. He provided all the information I needed and advised me on how to make the application. I'm now proceeding with the next steps - hope everything goes fine:)
5/5
TrustpilotThe viewing process was very smooth and…
The viewing process was very smooth and stress-free from start to finish. The agents were friendly, professional, and easy to communicate with. I would especially like to mention Joye, who was amazing throughout the property viewing and the whole process. She was welcoming, helpful, and genuinely pleasant to speak with, which made the experience much more comfortable. Overall, I had a very positive experience with the agency and would happily recommend them.
5/5
TrustpilotIncredible Service
Working with Ellie, Brandon and Calumn has made the whole process incredibly enjoyable and stress-free.
1/5
TrustpilotIllegal Rent Increases
1st interaction with this company was them threatening me to pay for damage done by someone else to a shared front door. 2nd interaction was them telling me work will be getting done on my apartment. Starting date they gave me was wrong, the finishing date was wrong and even the work being done turned out to be wrong. Didn't want to take any responsibility when this impacted me. 3rd interaction with this company was them illegally increasing my rent twice inside 12 months. They denied this was illegal and then ignored my emails until I phoned their head office and demanded a response. Conveniently it was only after I had moved out and they had increased the price again for the next tenant they then admitted they had acted illegally and that it shouldn't of happened. They'll mess you around, ignore you and even break the law. Avoid.
5/5
TrustpilotBrilliant staff and service
Having rented from them for 18 months I have nothing negative to say about them, only positive. Always quick to answer queries, quick with repairs and incredibly friendly staff especially Alisha Simpson who made the whole process seamless and was incredibly supportive and friendly
5/5
TrustpilotKatie D is lovely!!
Katie D is lovely, responsive, and efficient!
5/5
TrustpilotDJ Alexander is Awesome!
Eve Mack (Property Manager) was active and supportive during the early tenancy confirmation days. Her coordination helped us to make decisions and take action on related things in a timely manner. Thanks to the DJ Alexander team, including the field personnel who showed us the property.
5/5
TrustpilotGreat account handling from Emma Fairgrieve
Our property has been under DJ Alexander management for 10 years and we have recently had a tenancy transfer, which required some property upgrades and maintenance. Thanks to Emma Fairgrieve for managing the everything so quickly, comprehensively and for being so patient with us.
5/5
TrustpilotCustomer Service Connor
Connor was fantastic in getting us started in our rental journey. He answered all questions in a timely and detailed manner.
4/5
TrustpilotLetting my Property II Assistance from Tenancy Prop Manager
I let my Property through Dj Alexander and the company was able to find the tenant quickly. There was quite a bit of work required to turn around and there were some delays however Amy O'Neil, End of Tenancy Property Relationship Manager was able to take charge close the pending works. She also found that some of the works were not required and was able to adjust this with the contractor and we added value in the bathroom. All in all, good service
5/5
TrustpilotI just rented a house in Glasgow via Dj…
I just rented a house in Glasgow via Dj Alexander. Caroline met us at the viewing she was amazing made everything easy. She replied to every question even when it was a weekend end. Refrening and moving process was all done smoothly and promptly. Even when hading over the keys Caroline met us at the property and made sure everything was OK before she left. I Highly recommend them.
Thank you, Aisha, for this excellent review. We will pass this onto Caroline and the Team.
5/5
TrustpilotGreat service and Alexandra Holzbarova…
Great service and Alexandra Holzbarova helped has at every step of the process and ensured everything went smoothly and quickly.
Thank you, Jacob, for this excellent review. We will pass this onto Alexandra and the Team.
5/5
TrustpilotSana Bilal was very helpful and helped…
Sana Bilal was very helpful and helped move things along quickly.
Thank you, Arthur, for this excellent review. We will pass this onto Sana and the Team.
5/5
TrustpilotI had a great experience over the phone…
I had a great experience over the phone with DJ Alexander. My son had a query for one of the properties as he is moving to Edinburgh for university. Phoebe in the letting department was fantastic on the phone. Really patient and answered all the questions I had without rushing and really put my mind and my sons mind at ease as we were concerned about property availability close to September! I hope to deal with her again when the time comes to finding a property! Thank you.
Thank you, Wendy, for this excellent review. We will pass this onto Phoebe and the Team.
5/5
TrustpilotGreat experience over all
Great experience over all. Great comms and quick process. Helpful every step of the way. Thank you!
Thank you, Leanne, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotRecently Harrison from DJ Alexander…
Recently Harrison from DJ Alexander helped me with an issue with a lack of hot water in my flat. He handled the issue promptly and in a v friendly and helpful manner. Great customer service!
5/5
TrustpilotCampbell has made our transition…
Campbell has made our transition seamless and keeps us upto date with the on goings with our property.
5/5
TrustpilotI had a very positive experience with… Excellent Service and Exceptionally Quick Resolution
I had a very positive experience with Ikenna Njoku, Property Relationship Manager. The washing machine replacement was arranged and completed within just a week, which was much faster than expected. Communication was clear throughout the process, and everything was handled efficiently and professionally. I really appreciated the quick response and smooth coordination. Thank you again for the excellent support and service.
5/5
TrustpilotGreat Service
Really excellent and responsive service. Proactive and easy to deal with. My main recent dealing has been with Shannon Patrick who is the End of Service Property Manager. I live overseas so good communication is necessary. Shannon has been excellent. Really happy with the service.
1/5
TrustpilotNo response
Applied for a property after viewing via one of there female employees who didn’t have the decency to respond to my application or tell me I was unsuccessful, unprofessional.
Dear Andy, Thank you for taking the time to leave a review, we appreciate your feedback. We are happy to look into any issues you experienced, please contact customerservice@djalexander.co.uk for furhter assistance. Kind regards, DJ Alexander Customer Service Team
5/5
TrustpilotI had an issue with Fridge in my flat
I had an issue with Fridge in my flat. It stopped working and no room to store the food. I raised it to DJ Alexander and Ikenna Njoku, Property Relationship Manager handled the issue. He sent me the electrician on priority to check and arranged a replacement promptly. Thanks for prominent support from him and the problem is solved.
Thank you, Lakshman, for this excellent review. We will pass this onto Ikenna and the Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Tell us what you need and up to 3 trusted local agents will be in touch.
Edinburgh (John Cotton Centre) has the most, with 2,113 reviews rated 4.1 out of 5, followed by Aberdeen with 1,978.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
