DJ Alexander reviews

★★★★★ 5/5

Trustpilot

I am very grateful to Ryan COCHRANE…

I am very grateful to Ryan COCHRANE from DJ Alexander. From the moment of us viewing the property to our application being accepted by the landlord, Ryan was extremely helpful, approachable and had amazing ability to listen. These skills were important to us as we were moving from England to Scotland so everything was communicated over the email and the phones. His exceptional kindness, patience, understanding and responsiveness made a tremendous difference for our overall experience of securing the property in Edinburgh. We highly recommend Ryan. Thank you.

Joanna · 22 September 2026

★★★★★ 5/5

Trustpilot

Had a very positive and productive…

Had a very positive and productive experience with DJA in letting my property. I was dealing with Catherine Clark in the Aberdeen office. Cathy was extremely helpful, professional and focussed on securing a Tenant. I found it very easy dealing with Cathy who is very friendly and empathetic and fully understands the issues and challenges Landlords currently face. I was delighted with the outcome and would be more than happy to deal with Cathy again in the future. She comes highly recommended.

Michael · 17 September 2026

★★★★★ 5/5

Trustpilot

EXCELLENT CUSTOMER SERVICE

I recently contacted DJ Alexander requesting a copy of the certificate for the smoke alarms in the house I was about to sell. I spoke with a lovely lady called Emma Fairgrieve who was extremely helpful & promised to call me back with the details, which she duly did & e-mailed me a copy of the certificate. Good Customer service unfortunately these days cannot be taken for granted & this was excellent service. Emma is a credit to DJ Alexander & I wish her all the very best in her career.

DEREK · 15 September 2026

★★★★★ 4/5

Trustpilot

Large well-run company with good system and staff

The staff are generally very helpful. When settling into our rental flat Alison was hugely helpful and coordinated a lot of loose ends to get the property in great condition. She was also incredibly helpful when going through the End of Tenancy Report and we were able to recoup of majority of our deposit as a result. During our tenancy, it would take a long time for our issues to be resolved but I suspect that is more to do with our landlord's response times, than DJ Alexander. DJ Alexander have a huge presence in Edinburgh and their system seems to work/scale well, based on our experience. Recommend the company!

Rosco · 4 September 2026

★★★★★ 5/5

Trustpilot

Excellent and personal service!

Excellent and personal service! Our Glasgow flat had not been upgraded in years. The team at DJ Alexander, notably Stephanie in Glasgow, in charge of the flat, and Abigail in the Edinburgh office overseeing maintenance work and decoration, were top notch and keen to get the place in great condition. They succeeded wonderfully. Working in tandem they had the flat overhauled and looking better than when we first got it. Cannot thank Steph and Abigail enough. As for DJ itself, their online accounting and Internet integrated maintenance portal is a pleasure to work with. A proactive team and a professional company. Ticks all boxes. Very pleased.

Paul · 24 May 2026

★★★★★ 5/5

Trustpilot

We are renting a property through DJ…

We are renting a property through DJ Alexander and have had an issue with some of the locks within the property. We reached out to DJ Alexander through the emergency request option as it was a bank holiday weekend and one of their employees, Mhairi Bain, responded and had a locksmith out to help us with our issue really efficiently. The issue was resolved without any hassle and she made it super easy for us both. Thanks Mhairi!

Michael · 26 May 2026

★★★★★ 5/5

Trustpilot

Great viewing experience

Connor was a great help in the stressful process of looking for a new home. He was on-time for our appointment, answered all questions honestly and truthfully and made a great job of guiding us through the process to have a successful application. We look forward to our new home and hope it's not the last time we interact with him.

Gabriel · 11 September 2026

★★★★★ 5/5

Trustpilot

In the process of moving to Scotland…

In the process of moving to Scotland and looking for a long term rental to allow us to find our forever home - our challenge was having two dogs as most home owners would not entertain pets!! Having spoken to Jill @ the Inverurie office she accessed our situation and found us a home which is truly beautiful. So many thanks to Jill and the team for making this a very smooth process and no stress!!

Graeme · 22 May 2026

★★★★★ 5/5

Trustpilot

Fantastic tenancy management from DJ Alexander

My experience of DJ Alexander service has been fantastic recently. Your staff are friendly, helpful and responsive. I would highlight in particular Anna Scott who has been so supportive in relation to end of tenancy for a flat in Newington. Just a great experience which has made a potentially stressful time so much less so.

Maurice · 22 September 2026

★★★★★ 1/5

Google

The reason letting agents have such a bad reputation... As a tenant, I had no real choice but to deal with this company. If any landlords are reading this, avoid dealing with DJ Alexander at all costs - they are as crooked as they come and will inevitably end up costing you money too. It has taken over 5 months since moving out of our rented property to finally come to a resolution, via independent adjudication, on the return of our deposit. This is down to DJ Alexander pursuing provably false and fraudulent claims of damages to the property and a complete unwillingness to accept their own "errors" and adjust proposed deductions accordingly. The check out report made by DJ Alexander contained multiple claims about damages and required cleaning that were provably false - many of which were actually contradicted by their own photos from the inventory. We're talking... Charges for cleaning the exterior windows, despite it being arranged and done monthly by the building factors. Charges to reinstall a wardrobe rail which appeared in exactly the same place in photos in both the inventory and check out report. Charges to replace the silicone around the bath despite the check out report stating it was cleaned and not replaced. No matter how many times I attempted to explain this to team member, Gerrit Alberts, they were completely unwilling to listen and come back to me with a revised figure for deductions. In fact, Mr Alberts was incredibly dismissive of my emails. He managed to come across as rude, arrogant and completely incompetent, all at the same time. The fact that they were willing to pursue such obviously false claims, despite such overwhelming evidence to disprove them, in my opinion is tantamount to fraud. If we hadn't continued to challenge them and take matters to adjudication, they would've happily taken the money from us. I dread to think how many other tenants have lost money because of this company's willingness to make invalid and false claims in an attempt to claim some of the tennants deposit. Thankfully, the adjudication process largely sided with us. However this prolonged process could've been solved far quicker were DJ Alexander, and particularly Gerrit, not been so ignorant and arrogant to the valid complaints we had. I assume our previous landlord will have to foot the bill for DJ Alexanders pursuit of these deductions, which seems unfair on them. My advice to any landlords looking for a letting agent... avoid like the plague, unless you enjoy dealing with unprofessional and arrogant people.

Paul · 15 March 2026

★★★★★ 4/5

Trustpilot

DJ Alexander

All of the staff who have helped me at DJ Alexander were excellent. Recently, Leah Low has been helping with my rental property and she has been very kind and efficient. Sometimes, the company’s systems don’t always seem to connect well, but their staff are very friendly and helpful.

Mrs · 11 September 2026

★★★★★ 5/5

Trustpilot

I used DJ Alexander service for renting…

I used DJ Alexander service for renting my flat in central Edinburgh and they have been so helpful every part of the way. Mr Connor Quinn was especially helpful and advised me on how to make my application for the flat as well. Thank you for your service!

Prerna · 17 September 2026

★★★★★ 5/5

Trustpilot

Excellent service from DJ Alexander

Recently moved to my new rental with the help of DJ Alexander. The viewing and onboarding experience was excellent. Diane and Ailie were very helpful throughout the process. Ailie event helped me love my bags up the stairs. :)

Avinash · 15 September 2026

★★★★★ 5/5

Trustpilot

Dj Alexander and especially Pawel have…

Dj Alexander and especially Pawel have very helpful, very responsive to my questions and help requested in managing my properties. Pawel has gone above and beyond to make sure my properties were looked after. Thank you Pawel

Mark · 24 September 2026

★★★★★ 5/5

Trustpilot

I had a lovely viewing experience with…

I had a lovely viewing experience with Ellen Clow who arrived promptly to show me around a property I was interested in, answered all questions I had and was kind and professional in her approach. While exploring the rent market can be difficult and overwhelming, Ellen was very helpful in ensuring a smooth viewing process.

Kl · 23 May 2026

★★★★★ 5/5

Trustpilot

Moving home

In what can be a very stressful experience of moving home, this was not the case with DJ Alexander’s as the process was simple and easy. Our property manager Katie was extremely helpful throughout the process and was attentive to our needs and was helpful with any queries or issues we had.

William · 26 May 2026

★★★★★ 5/5

Trustpilot

Excellent service from Caroline DJ…

Excellent service from Caroline DJ Alexander. She was professional, friendly, and thorough during the inspection. Everything was handled efficiently, and I really appreciated her time and attention to detail. Would highly recommend their service!

Ishika · 18 September 2026

★★★★★ 4/5

Trustpilot

Letting my Property II Assistance from Tenancy Prop Manager

I let my Property through Dj Alexander and the company was able to find the tenant quickly. There was quite a bit of work required to turn around and there were some delays however Amy O'Neil, End of Tenancy Property Relationship Manager was able to take charge close the pending works. She also found that some of the works were not required and was able to adjust this with the contractor and we added value in the bathroom. All in all, good service

ZAP · 1 June 2026

★★★★★ 5/5

Trustpilot

Aberdeen Property Manager

Jessica, Aberdeen went the extra mile when my tenancy ended, which was very much appreciated and ensured the whole experience was smooth sailing as I was dealing with so much at the time.

Donna · 8 September 2026

★★★★★ 1/5

Trustpilot

Severe Mould, Ignored Repairs, and Breached Privacy

We had an absolute nightmare experience with this agency. We rented a house for £4110/month (2 single 2 double bedrooms) outside the town centre, and after moving in, we realised the house was full of mould, dirty, and had broken fixtures. It caused us health issues, and despite contacting the agency multiple times, we ultimately had to give notice to leave to protect our health. Their communication and customer service are incredibly poor, and they even breached the privacy and access rules of our contract. I highly recommend landlords and tenants stay away from this agency unless you want a terrible experience where your health and privacy are not respected. I have attached pictures of the conditions below.

Aro · 10 September 2026

★★★★★ 5/5

Trustpilot

Connor Quinn was a very good

Connor Quinn was a very good communicator and he really made me feel like I go could to him for everything flat related. He is also very friendly!

Felix · 11 September 2026

★★★★★ 5/5

Trustpilot

I’ve been kept up to date with the…

I’ve been kept up to date with the change of tenants and maintenance issues. Shannon Patrick has been professional,friendly and has replied to my emails promptly.

Sharon · 17 September 2026

★★★★★ 1/5

Google

Bad experience do not use them the valuer Sarah is nothing but condescending on the phone enquired about a property got nothing but aggression in the phone Then comes her boss Melinda who only back her crappy attuide up absolutely appalling don not market your properties with them

Adam · 15 March 2026

★★★★★ 5/5

Trustpilot

All the staff were very nice and swift

All the staff were very nice and swift, and made the application very smooth. Especially Cameron Lindsay who was very helpful and friendly.

Jonny · 10 September 2026