DJ Alexander Glasgow reviews

★★★★★ 5/5

Trustpilot

Very good experience

They were very good at communicating and Connor was very helpful and responded very quickly to emails too, thank you

Customer · 9 September 2026

★★★★★ 5/5

Trustpilot

Connor kindly showed me around the…

Connor kindly showed me around the property during his inspection as I hadn’t had eyes-on in some time. He promptly sent over his in depth inspection report - giving me peace of mind. What a fantastic property manager, and may I say, charming young man. Thanks again Connor and to the rest of the Thistle group for their care and attention to detail.

Kieran · 23 September 2026

★★★★★ 5/5

Trustpilot

I had a great experience over the phone…

I had a great experience over the phone with DJ Alexander. My son had a query for one of the properties as he is moving to Edinburgh for university. Phoebe in the letting department was fantastic on the phone. Really patient and answered all the questions I had without rushing and really put my mind and my sons mind at ease as we were concerned about property availability close to September! I hope to deal with her again when the time comes to finding a property! Thank you.

Wendy_T · 29 May 2026

★★★★★ 5/5

Trustpilot

Would highly recommend and use again

Throughout our time renting with DJ Alexander we have had an extremely positive experience from start to finish. If any issue was ever presented they were very attentive and proactive about the situation and kept us highly updated with regular and timely replies. When moving out of our rented property Associate End of Tenancy Property Manager Anna Scott did an incredible job with providing sustainable information to ensure we were able to secure our deposit back! Would highly recommend!

Amy · 26 May 2026

★★★★★ 4/5

Trustpilot

Great Staff and Quick Turnaround!

Connor Quinn was exceptionally helpful and made the process quick and simple. We didn’t feel stressed at all, and we heard back very quickly after applying. Good vibes all around!

Willa · 26 May 2026

★★★★★ 1/5

Trustpilot

Severe Mould, Neglect, and Unlivable Conditions, Avoid at All Costs

Renting through this agency has been an awful experience. We moved into the property and found severe mould issues, filthy conditions, and broken fixtures throughout. I did manage to remove mould myself initially - I just could not stand it and agency was taking forever to fix it, but because of underlying neglect and damp issues, it is already aggressively coming back.

Alex · 9 September 2026

★★★★★ 5/5

Trustpilot

Thanks Ellen for been nice to us today

Thanks Ellen for been nice to us today. 🤗

Menzies · 18 September 2026

★★★★★ 5/5

Trustpilot

Emma Wright has been an amazing agent-…

Emma Wright has been an amazing agent- we arranged to view the property via email. Emma turned up on time, was very attentive and professional during the viewing, assisting with identifying all amenities inside the property, and most importantly, sharing the feeling of the property, as it is very special indeed and a lovely flat.

Karen · 5 June 2026

★★★★★ 1/5

Trustpilot

Would never rent from them again

I rented a flat from DJ Alexander for almost four years and have had numerous issues along the way - I would highly advise anyone to stay away from this letting agency. Issues have included the check-in process (20+ inaccuracies on the initial inventory), long delays before any response from the maintenance team about ongoing issues like mice and mould and there being a lack of response/follow-up throughout the years (felt like I needed to phone Xavier many many times to get any response), it taking a full year for a shower to be fixed (despite multiple 'inspection visits to check the issue' that I had to stay home from work for), being told by Leno I was in the wrong for paying the amount of final rent that had been agreed, numerous inaccuracies again with the check-out report (like them trying to charge me for leaving the landlord's items in a cupboard) and being charged a three hour cleaning fee as that is the minimum amount even though I had already thoroughly cleaned the flat myself. It has been a horrendous experience where my landlord was allowed to get away with things like not responding or taking their responsibilities in regards to issues serious for over a week on multiple times. Natalie was the only member that I have had some positive experiences with when she fixed issues that others had caused.

Nienke · 19 October 2024

★★★★★ 5/5

Google

I rented an apartment with DJ Alexander for two years and had an excellent experience. The staff were always professional, responsive, and genuinely caring. Any issues or repairs during my tenancy were resolved very quickly, usually within just a few days. Special thanks to Jenny (I hope I got her name right), who handled a misunderstanding at the time of my move-out with great professionalism and empathy, even when I was quite emotional about the situation. Also thanks to Robbie, who promptly fixed a heating issue. I received my full deposit back without any problems, which I really appreciate. Overall, I’m very grateful to the whole DJ Alexander team and wish the company continued success!

Halyna · 29 October 2025

★★★★★ 5/5

Google

Rented my present house from J.D.Alexander most of my dealings have been with the same girl Stephanie MacMillan she carried out my first viewing,answered all my questions,informed me about local area,how everything worked in house even down to bin days, being a woman living on my own its has always been good to deal with the same person in office I only have to ask for her and she is able to reasure me and deal with repairs. 5 star treatment all the way

Barbara · 15 March 2026

★★★★★ 5/5

Trustpilot

Fantastic experience with DJ Alexander Mctaggart, Lee Hardy and Oliver Esdaile

The people working with DJ Alexander have been fantastic to deal with. Both Laura Mctaggart and Lee Hardy were a tremendous help with my international move. Everything moved along extremely quickly. They were comprehensive and clear in their explanations. They expeditiously responded to my emails and dealt with any issues that were encountered along the way. Once I arrived to the UK, Oliver Esdaile was waiting for us at the flat to go through everything we needed to know. I’ve been very pleased to work with DJ Alexander and these wonderful employees. Certainly helps mitigate the stressful process of moving!

Chad · 1 October 2024

★★★★★ 5/5

Trustpilot

First time renting with D.J.Alexander…

First time renting with D.J.Alexander and so far a very positive experience. Elizabeth and Lauren were both amazing. I was moving to Edinburgh from London and had a very tight window of being able to view properties. Elizabeth organised everything for me so that I could maximise my time and also helped me out when other team members either didn’t reply or were less helpful. Lauren facilitated one of my viewings and my move-in and was efficient, friendly, and helpful.

Elena · 30 September 2024

★★★★★ 1/5

Trustpilot

This is a terrible agency

This is a terrible agency. Repairs take forever. had ancient furniture. By the end of the tenancy the flat was left in great condition, even better than the state we got it in, and they had the audacity to cut a huge sum from my deposit regarding stuff out of my control, like cleaning windows externally, knowing Glasgow is a rainy city, and purposely delaying the post move out inspection, resulting in the delay of releasing of the deposit(what’s left) knowing that the flat got rented after my move out. Pathetic. Terrible experience

Ahmed · 27 September 2024

★★★★★ 5/5

Trustpilot

Best inspection process till date

Oliver was really friendly and was fast knowing I had to rush to work. He called a few minutes in advance before recahing my house as I had to go to work that day and was very understanding when I reached a few minutes late. He checked all the areas in a quick and efficient manners and checked on the progress of my report on the kitchen issue as well. Out of all the inspections I had so far this was definitely one I would appreciate.

Sana · 27 September 2024

★★★★★ 5/5

Trustpilot

A very positive experience.

Stephen Lawson and his team, Abby, James and Giulia have been supportive throughout what can be an extremely stressful process of house selling. Stephen was always contactable. From the time of my initial meeting with Stephen I always knew I could get advice and support whenever required. The team took care of the advertising and viewings and kept me informed every step of the process. I was extremely happy with my choice of DJ Alexander to market and sell my property.

Christine · 20 September 2024

★★★★★ 2/5

Trustpilot

Stressful and annoying

As a whole I found my tenancy with DJ Alexander to be frustrating and stressful. I have rented with them since 2019 and moved out at the start of this month,DJs took ages to respond to any maintenance requests leaving us with a water damaged flat for 6 months and only responded when I threatened to withhold rent and organising contractors to attend was worse than herding cats. The only thing that has stopped them from getting 1 star is Amy Vass from the checkouts team. Once we handed in our notice Amy was quick and efficient at answering any and all questions we had and understood the points I raised when I challenged charges being made to me and as a result we were able to come to agreeable terms. I strongly advise the rest of DJs take note of how Amy works and learns from her as it seems she is about the only one who actually cares in that building.As a whole would not recommend people rent from DJs and anyone that is checking out request to deal with Amy as she is fantastic.

Marty · 19 September 2024

★★★★★ 5/5

Trustpilot

I just rented a house in Glasgow via Dj…

I just rented a house in Glasgow via Dj Alexander. Caroline met us at the viewing she was amazing made everything easy. She replied to every question even when it was a weekend end. Refrening and moving process was all done smoothly and promptly. Even when hading over the keys Caroline met us at the property and made sure everything was OK before she left. I Highly recommend them.

Aisha · 31 May 2026

★★★★★ 5/5

Trustpilot

Our viewing experience with Nathan…

Our viewing experience with Nathan Eastwood at the Edinburgh branch was excellent.After being given little time to find a new property to rent due to our previous landlord selling, Nathan was very helpful in helping us find a new home for ourselves. He was very responsive over email and answered all of our questions so we had not doubt we found a property that suits us.We’re almost a month into our new tenancy and we’re very happy with the change.

Chance · 16 September 2024

★★★★★ 5/5

Trustpilot

Robyn and her fantastic customer service, going over and beyond to get me my tenancy

I can't say enough good things about Robyn! From the very first moment, she made the whole process of securing my Edinburgh flat absolutely seamless. I was a bit anxious about finding the perfect place, but Robyn went above and beyond to make it happen. She truly listened to what I wanted and somehow managed to get me into the flat I had my heart set on, something I wasn’t even sure was possible.What really stood out was how Robyn treated me like a friend rather than just another client. She was always available to answer my questions, no matter how small, and she handled everything with such care and attention to detail. It was clear she genuinely wanted to help, and it made all the difference.Thanks to Robyn, I’m now got my tenancy agreed in a flat that I absolutely love, without any of the usual stress that comes with moving. If you’re looking for someone who will make your life easier and actually care about getting you into the right home, Robyn is the one to go to. She made the entire experience a pleasure, and I’m so grateful for all her hard work.

Charmi · 1 September 2024

★★★★★ 1/5

Trustpilot

Avoid this letting agent at all costs

It’s disappointing that to write this review I have had to give them a star at all!DJ Alexander have to be the worst letting agency in Scotland and their checkout team in particular, the most unprofessional and least competent by a country mile.Mine has been a disgraceful and genuinely shocking end of tenancy experience. I am (was) a landlord of a single properly. It has just been vacated and has been left in an appalling state by the tenants. Absolutely filthy with an appallingly neglected, overgrown & rubbish strewn private garden area, and a whole spectrum of damage to the interior fabric of the flat, including through unapproved installations by the tenant (some of which they’ve just left in place presumably to try and disguise the damage to plasterwork and tiling if removed).I can only assume that DJ Alexander’s property inspector didn’t actually attend the flat in person for the check out inspection and / or paid zero heed to the terms of the PRA and the schedule of condition in so doing. This team is quite genuinely dangerously incompetent, such is the level of complete oblivion with which they have approached their obligations at tenancy end.If you are a landlord be aware that this letting agency does nothing to actually earn their fees - they are unconcerned with ensuring that a tenant abides by the PRA terms and as for upholding the value in, and purpose of, forking out for a record of condition at tenancy outset - forget it. I did., but DJ Alexander haven’t actually bothered to measure the checkout condition of my fiat against it. As can be said about every aspect of my relationship with this shower, every penny paid to them has been money for absolutely nothing.Oh, and they’ll pass you all round the houses too when you phone, and refuse to give you access to your own keys too. Heaven forbid they should actually offer meaningful service.I cannot stress this enough - avoid, avoid, avoid this letting agent at all costs. Unhelpful, unprofessional and incompetent, they are nothing but a deeply unpleasant stain on the Scottish property sector.

Kay · 30 August 2024

★★★★★ 5/5

Trustpilot

Leigh Daniel is an absolute rockstar at..

Leigh Daniel is an absolute rockstar at her job! She doesn't just meet expectations; she exceeds them with flying colors. Her level of understanding and kindness is unmatched, making the whole process smooth and enjoyable. Leigh's sharpness and amazing personality shine through in every interaction, making her a standout agent at Dj Alexander. Trust me, when Leigh is on your side, you know you're in good hands!Dj Alexander is the real deal, offering properties for every taste - modern, cozy, or luxurious. What sets them apart is their genuine and welcoming approach. The team is like your favorite neighbors - friendly, warm, and trustworthy. You can rely on them completely. Dj Alexander is the top choice for a letting company you can trust.

Chiaza · 27 August 2024

★★★★★ 5/5

Trustpilot

Alison from DJ Alexander Edinburgh has…

Alison from DJ Alexander Edinburgh has been an outstanding contact since we moved into our new flat. She's been quick and efficient in addressing any concerns we've had, making sure everything was handled smoothly.Alison's proactive communication and commitment to our comfort have made the transition into our new flat stress-free. It's clear she takes pride in her work and truly cares about the properties and tenants she manages.We highly recommend Alison and DJ Alexander for anyone looking for a reliable and attentive property manager. Thank you, Alison, for making our move such a positive experience!Logan & Brandon

L · 22 August 2024

★★★★★ 5/5

Trustpilot

Superb Support and Service from Chris and Gill

I had an amazing experience with DJ Alexander, thanks to the incredible help from both Chris and Gill. They were both super nice and went out of their way to make sure everything was handled smoothly. From answering all my questions to providing support throughout the entire process, they made moving so much easier.Chris and Gill were always available, professional, and genuinely cared about making my experience a positive one. I couldn't have asked for better service.Thank you both for all your help! I highly recommend DJ Alexander, especially if you have the pleasure of working with Chris and Gill.

Abel · 21 August 2024