Trusted Agent profile · Glasgow
★★★★★
1,649 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,649 reviews on two platforms, including 259 Google reviews rated 3.0.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service
Really excellent and responsive service. Proactive and easy to deal with. My main recent dealing has been with Shannon Patrick who is the End of Service Property Manager. I live overseas so good communication is necessary. Shannon has been excellent. Really happy with the service.
5/5
TrustpilotI'd like to express my appreciation to…
I'd like to express my appreciation to Lucy Bannerman and the wider team at DJ Alexander for all the hard work managing my property in Aberdeen. Lucy is the lettings negotiator and has been proactive throughout the process ensuring she meets the tenants and landlords' expectations. This includes finding the right property for tenant requirements and consistently providing status updates / guidance throughout.The Aberdeen team have shown absolute professionalism from day one. I'm extremely impressed by the transparent communication and coordination from each and every team member.Thank you.
Thank you, Nick, for this excellent review. We will pass this onto Lucy and the Team.
5/5
TrustpilotBrilliant staff and service
Having rented from them for 18 months I have nothing negative to say about them, only positive. Always quick to answer queries, quick with repairs and incredibly friendly staff especially Alisha Simpson who made the whole process seamless and was incredibly supportive and friendly
5/5
TrustpilotExcellent Property Manager
Caroline Connolly is professional, approachable and effective in dealing with the property management aspects of my apartment.I feel she has superb knowledge and experience to deal with the various issues that can arise which means she is well placed to attend to the needs of both landlord and tenant. I have confidence in her abilities and I really appreciate her excellent communication and attention to detail. A great ambassador for the company.
Thank you, for this excellent review. We will pass this onto Caroline and the Team.
5/5
TrustpilotGreat account handling from Emma Fairgrieve
Our property has been under DJ Alexander management for 10 years and we have recently had a tenancy transfer, which required some property upgrades and maintenance. Thanks to Emma Fairgrieve for managing the everything so quickly, comprehensively and for being so patient with us.
5/5
TrustpilotOur property manager
Our property manager, Kieran Mooney was an incredible help in our process moving into our new home. Kieran, bless his heart, always went above and beyond to make sure we were comfortable before sending any documents or making decisions. Our questions no matter how small, were validated every time and Kieran’s quick responses made us feel taken care of. We will definitely be recommending DJ Alexander to friends and family for their amazing professionalism and customer care.
Thank you, Dilsa, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotMe and my flatmate just had the best…
Me and my flatmate just had the best experience with DJ Alexander. Nathan Eastwood help us a lot with getting us the flat we really wanted. I have a dog, so it’s not easy! We also had one viewing with Gemma-Louise and she was very helpful in answering all the questions regarding the flat we were seeing and other questions not related to the flat.There is just one thing that needs improving. When I was booking several viewings, it always asked me if I had a pet and I always selected that option and then mentioned the type of pet and breed. It still let me book the viewing and we had a few viewings where we were really disappointed to hear that dogs weren’t allowed at all.
Thank you, Claudia, for this excellent review. We will pass this onto Nathan, Gemma-Louise and the Team.
5/5
TrustpilotPleasant and accommodating Property Manager
We are very pleased with our experience on finally getting a property to rent with DJAlexander which Imran Iqbal as the property manager, team up with Laura Mctaggart. From the viewing process , Imran was very accommodating and knowledgable about the property, and most importantly for us who’s looking for the house, they keep updating us and communicating about the possibility and process.They are both patience with our queries and processing our documents. Thank you to u both for all the hardwork.
Thank you, Lorie, for this excellent review. We will pass this onto Imran, Laura and the Team.
5/5
TrustpilotWe have sold 3 properties over the past…
We have sold 3 properties over the past year with DJAlexanders. Everything was very straight forward and went very very smoothly from start to finish. We were delighted with regular updates on viewing appointments, notes of interest and off course the 3 successful sales that they achieved for us. We were very happy with the competitive fees charged as well. A huge thank you to Yassar, for everything you have done to make our experience so smooth and successful with DJAlexanders. 5 stars from Mrs E Brown & Family
Thank you, Mrs Brown, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotHighly recommend Gill Annand, professional, courteous and efficient
Gill Annand has recently given me an excellent service. Very professional, quick to respond to queries, prompt action taken with regard to vacancy and getting a new tenant and all communications have been clear and courteous.Unfortunately , this has not always been my experience in the past with other employees, but I am more than happy to recommend Gill, she is a credit to DJ Alexander and it would be great if all employees worked to her standard
Thank you, Jane, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotEdinburgh Lettings Office
We recently viewed a property with Caitlin, a property manager based in the Edinburgh lettings office. We are relocating urgently back to Scotland from the south of England and Caitlin has been so helpful from the initial booking through the tenancy application process - very open and friendly, checking in with progress, quickly and thoroughly providing us will all the necessary info and keeping us completely up to date - helping to make a big move a lot less stressful. Thank you Caitlin!
Thank you, Amy, for this excellent review. We will pass this onto Caitlin.
1/5
TrustpilotAttempted robbery
When you move in the place will have plenty of issues and then when moving out DJ Alexander will attempt to steal your deposit or add extra charges by claiming these issues were done by you. DJ Alexander will also deliberately not reply to your leaving notice to secure extra pro rata payments. Do not rent from this letting agency.
Dear Evan, Thank you for taking the time to leave a review, We appreciate your feedback. We are happy to look into any issues you have experienced, please email customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team.
5/5
TrustpilotSana Bilal was very helpful and helped…
Sana Bilal was very helpful and helped move things along quickly.
Thank you, Arthur, for this excellent review. We will pass this onto Sana and the Team.
1/5
Trustpilotvery pathetic…
I am landlord & DJ Alexander are looking after my flat in Edinburgh for last couple of years. I am very unhappy with services I received. There is no named person responsible for my flat. Therefore, at every occasion I communicate with a new person & have to start from scratch. They don't bother to reply to emails & even don't acknowledge. This happen repeatedly over last couple of years ie after few correspondences they disappear & don't bother to reply or acknowledge emails. Most recent I sent email 10 days ago but no one reply or acknowledge. This is their regular practice. All they remember to detect fee every month. Very disappointing & pathetic!
Dear Sadaf Mukhtar, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist.We have asked the team to follow up on any outstanding communication. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotProperty let viewing with Kieran Mooney
I recently viewed a property under the assistance of Kieran Mooney. He provided an outstanding service, was happy to answer all my questions and was very patient whilst I had a thorough walk around. After proceeding with an interest in the property Kieran was prompt to respond and take the necessary next steps on our behalf to secure the property within a couple of hours. Very professional and efficient. I’d definitely go as far as saying this was the most pleasant dealing with an agency and agent I’ve ever had and looking forward to moving into our new home. Thanks Kieran.
Thank you, Lorraine, for this excellent review. We will pass this onto Kieran and the Team.
5/5
Trustpilotgreat experience
I haven't moved into the property yet, but worked with Chloe Mitchell from the application to everything in preparation of the move in (reference checks, signing lease, paying move in money etc) and she was super super helpful! Prompt email replies, always picked up the phone, and very patient with (probably too many) emails with questions and confirming things went through correctly. I would highly recommend Chloe to anyone, her patience and knowledge made the process very stress-free and manageable despite the inherent stress of finding a new flat.
Thank you, Lauren, for this excellent review. We will pass this onto Chloe and the Team.
5/5
TrustpilotI had an issue with Fridge in my flat
I had an issue with Fridge in my flat. It stopped working and no room to store the food. I raised it to DJ Alexander and Ikenna Njoku, Property Relationship Manager handled the issue. He sent me the electrician on priority to check and arranged a replacement promptly. Thanks for prominent support from him and the problem is solved.
Thank you, Lakshman, for this excellent review. We will pass this onto Ikenna and the Team.
5/5
TrustpilotViewed a Flat - very helpful
Recently had a viewing for a flat to rent. Found the process to be straightforward. Gemma-Louise from DJ Alexander was very friendly and offered to help with searching for other properties. There was was a slight issue with emailing the application automatically, but Gemma-Louise made sure we received an application form. The market is very busy but found it to be easier to look with DJ Alexander compared with some other companies.Although unsuccessful with the property, I'll certainly use them again to look.
Thank you, James, for this excellent review. We will pass this onto Gemma-Louise.
5/5
TrustpilotSmooth, stress-free experience as students
We are students and just moved to a new flat, and it has been a very refreshing and different experience than we have had in the past with agencies. Our letting agent is Caroline Connelly and I am yet to meet a more friendly and caring agent than she has been. She had the whole place cleaned and furniture changed before we moved in and was just great support throughout the whole process. We feel very comfortable contacting her for anything and she has made us feel very welcome in our new home. The application process from their end was very quick and we were being communicated to every step of the way. We were able to get the move in date to work for our timeline and it took off a lot of the stress that we had from the process of moving which was extremely helpful. Overall, we are very happy with DJ Alexander so far thanks to Caroline.
Thank you, JWKNPJ, for this excellent review. We will pass this onto Caroline and the Team.
4/5
TrustpilotRecent new tenant
We recently moved into a flat with DJA. The process was fast-tracked by the landlord so things were slightly more chaotic than I suspect the agency is used to, but we got the keys within 5 days of viewing the property which was impressive. There were a few breakdowns in communication but I’d put that down to the speed at which the agreement was being organised at. Everyone was kind and respectful which we appreciated.Kieran was the agent working with us, he was helpful throughout the process and continues to be now that we’re in the property. We have high hopes for our tenancy with DJA
Thank you Beth, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. DJ Alexander made the entire process swift and smooth, from scheduling the property viewing right through to the move-in date. Communication was clear and efficient at every stage. A special thanks to Caroline, Diane, and Carly, who were all incredibly helpful, approachable, and easy to communicate with. Their support made the whole experience stress-free. Highly recommended.
5/5
TrustpilotAmazing experience
Ryan was amazing! He is the best agent you could ask for. He was really helpful, great communication and really friendly. He made us feel safe in the whole process and we are so grateful for this. He explained everything when we got the keys for the flat and he was thoroughly kind. Also, all the emails and the files we received were clearly written and everything was explained to us in simple terms. Thank you Ryan, for being so helpful and kind.
Thank you, Margarita, for this excellent review. We will pass this onto Ryan and the Team.
5/5
TrustpilotHelpful and efficient throughout
We were selling a property and the team at DJ Alexander (Sarah and Abby) were helpful from the outset. We live over 400 miles from Edinburgh and everything was done remotely - and it worked really well. The team advised us on what needed doing and organised everything that was required on our behalf - and kept us informed throughout. They helped take some of the stress and worry out of selling and, for that, we're extremely grateful. Thank you Sarah and Abby.
Thank you, Stuart, for this excellent review. We will pass this onto Sarah, Abby and the Team.
5/5
TrustpilotEdinburgh Rental
Recently secured a property within 3 days after the viewing, and I appreciate the speed that the team moved for this! The viewing experience was quick and honest about the market in Edinburgh which was helpful. The tenancy registration system is straightforward to use too. Overall emails have a quick response and are available on call with any issues/questions with the tenancy agreement.Special thanks to Imran, Amber and Emily!
Thank you, for this excellent review. We will pass this onto Imran, Amber, Emily and the Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DJ Alexander's Glasgow office has 1,649 reviews across two platforms: 259 on Google, 1,390 on Trustpilot (across the whole business).
DJ Alexander Glasgow is rated 4.2 out of 5 across all 1,649 reviews, and 3.0 out of 5 on Google from 259 reviews.
DJ Alexander Glasgow, 303 Byres Road, Glasgow, G12 8UQ.
