DJ Alexander Glasgow reviews

★★★★★ 5/5

Trustpilot

D J Alexander Lettings - A professional experience

D J Alexander Lettings, Edinburgh, have been thoroughly professional throughout the rental process. We have found all members of staff that we have dealt with extremely helpful, efficient and very clear in all aspects of their communication with us. A special thanks to Gill Robertson‑Cree who assisted us through the application process. She had a wonderful manner and answered all our questions competently. We would have no hesitation in using D J Alexander in the future or recommending them to others.

Sandra · 9 August 2024

★★★★★ 1/5

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I hate to leave bad reviews, but I'm left with no choice in the case of DJ Alexander

TLDR; do not maintain rental properties, incapable of holding a simple file for the property they are supposed to be 'managing', let out properties in disgusting conditions. My partner had the pleasure of finding a used condom upon entering the flat for the first time.DJ Alexander have proved to be the most incompetent letting company in the UK over the past 2 and a half years. As a tenant for a flat DJ Alexander were 'managing' here is what you can expect:1. DJ Alexander noted multiple issues inspecting the flat prior to it being let out to us. 2 and a half years of complaints later and these issues persist along with the side effects of them not being fixed. This has ended up costing severe detriment to the quality of life for tenants and a cost to the landlord to fix issues which have been left to fester and grow. Each yearly inspection they did their 'tick box' exercise of looking around and logging exactly the same unresolved issue as the year before saying 'they'll get someone to look into it'. Nothing ever get's fixed.2. Upon entering the flat we, as tenants, diligently went through the flat noting all issues and logging in the DJ Alexander maintenance portal. All issues were closed down by DJ Alexander without ever being addressed. Disgraceful. The time we have taken to log issues for our landlord has been disregarded.3. We rented a property that for extended periods had no use of the en-suite shower, no hot water, gas leak, corroded gas flue, smell of raw sewerage in the upstairs bathroom and master bedroom, broken electrics in the whole living area, severe leak from upstairs bathroom pouring water down into boiler room. All without any reduction in rent from DJ Alexander. 4. They refused to return our deposit despite us enduring the above, and cleaning meticulously throughout. The property was left in a far cleaner condition than when we moved in. Yet we were still charged. We paid to have all soft furnishings professionally cleaned prior to moving out. The incompetent chap who dealt with our Checkout was made aware of this, however still instructed the same cleaning to be done again charged out of our deposit.Be wary as this company seems to have miraculously improved their trustpilot score. Are a number of legitimate reviews being removed? As I have said above we have photographic documentation to prove the catastrophic failings of DJ Alexander and hope those who read this review have not yet committed themselves into a contract with this despicable company.

DF · 8 August 2024

★★★★★ 5/5

Trustpilot

Viewed a property with Giulia…

Viewed a property with Giulia Ceccarelli at the Edinburgh office who was extremely helpful and knowledgable. Not only does Guilia have in-depth knowledge of the local buying and selling market, she also has plenty of knowledge about managing rental properties. Her insightful recommendations and expert guidance were invaluable. I would recommend Giulia to anyone looking for a viewing agent who goes above and beyond to provide exceptional service. Thank you again for your outstanding work, Giulia!

Dora · 13 September 2024

★★★★★ 5/5

Trustpilot

Excellent Experience

We recently had a property inspection conducted by Jenn, and it was an excellent experience. Jenn was punctual, courteous, and professional throughout the visit. She was kind and very cooperative, and we had a nice chit-chat with her, making it feel like a pleasant visit from a guest. Jenn listened to us attentively and ensured that we weren't facing any issues with the property. Her friendly demeanor and clear communication were much appreciated. We have never had such a positive experience in any of our past property inspections. We feel fortunate to have such a dedicated and respectful property manager. Thank you, Jenn, for your wonderful service!

Sudhan · 2 July 2024

★★★★★ 5/5

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The staff members are an excellent team who really helped me

The staff who all helped me with my rental of a property were great,Oliver and Patrick who were responsible for showing me the apartment and helping with the procedures.I particularly want to mention Erin French, based at the Edinburgh office. She was really helpful with the financial procedures - there were moments (often) when I was a bit confused, Erin had tremendous patience and gave me sincere help with all the steps to achieve obtaining the property I wanted to rent. I could not have done it without Erin’s help.Thank you Erin and all the team at DJ Alexander.

Bruce · 26 June 2024

★★★★★ 1/5

Trustpilot

Chose any other company!

I decided to rent my flat out whilst travelling and chose DJs as they were a big name and after meeting one of the sales agents, I thought they seemed great. I honestly had an awful experience with them - over the 6 weeks my flat was marketed, I had to speak and deal with over 7 different people. The flat fell through over 4 times and communication was poor throughout this time. They continually took my flat off the market before a deposit had been paid which led to delays in renting. I switched to another company as a result who found me great tenants within the week. Overall they cost me more than £2000 in lost rent money. Edinburgh has a great market and my flat is a nice 2 bed. There was no apology and they also refused to share their marketing pictures with the new company which caused further delays. I would strongly advise anyone considering using them, not to.

Elizabeth · 25 June 2024

★★★★★ 5/5

Trustpilot

Giulia Ceccarelli

Giulia is an incredibly knowledgeable and interpersonal member of the DJ Alexander sales team. She has an in-depth understanding of the Edinburgh property market and takes the time to listen to what clients are looking for. Giulia was extremely proactive in assisting us, demonstrating her dedication to her role and her clients. Giulia clearly has a passion for property and a wealth of experience from managing, renting and selling; meaning she can advise not only on the particular property in question but also the additional considerations clients may need to take into account which are specific to certain areas, for example, any restrictions concerning the modification of rooms or the day-to-day management of properties in the Edinburgh area. This is immeasurably helpful to clients looking for their new property, particularly those new to Edinburgh.

Murchadh · 25 June 2024

★★★★★ 5/5

Trustpilot

I can not thank the team especially…Excellence found within the team at D.J.ALEXANDER

I can not thank the team especially Gill for all the support, guidance and voice at the end of the phone and email, the service provided has been 5 star with a helping hand along the way any time I needed any support, I can not recommend this service and its team more highly. again thank you for the support with information, contracts, gas and electric, billing as well as permission to make changes to the environment. I will miss the email correspondence and the supportive voice at the end of the phone but i know where i am coming back to if my circumstances change 5 star rating from me 10/10 thank you all at D.J.ALEXANDER

Philip · 13 June 2024

★★★★★ 5/5

Trustpilot

Very Good Experience

I had occasion to contact several staff at both Byres road in Glasgow and the John Cotton Centre in Edinburgh by phone and email regarding a rental property and found them uniformly friendly and very helpful. I'd like to give a special mention to Chloe Mitchell who supported us through the latter stages of the tenancy agreement. She responded quickly to all queries, and was both helpful and reassuring, and committed to getting things organised for us (not so easy when one family member was in Thurso!). I felt she took a personal interest and I'd like to thank her for helping us to secure the tenancy agreement. Thank you, Chloe!

Helen · 12 June 2024

★★★★★ 5/5

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Sana super helpful

Sana was super hepful and was quick to respond to all our questions about the property.

Rosie · 26 May 2026

★★★★★ 5/5

Trustpilot

Very positive experience with the agency owing to the property manager - Johan

I was exceptionally satisfied with the service provided by DJ Alexander. I was particularly impressed with the support and communication with Johan - the end of tenancy property manager. Very professional, efficient and dedicated. As I had not a very great experience with other agencies in the past, before I started the process of vacating the premises, I was very sceptical, because I did not believe that an agency could be fair and refund the whole deposit for a perfectly cleaned flat left in perfect condition. Fortunately, I was very positively surprised. I was treated very fairly. The moving-out process managed by Johan was smooth and well-organized, and any concerns have been promptly addressed. I have received my deposit in 100%. It was evident that the DJ Alexander agency prioritizes the needs and satisfaction of their clients. Overall, my experience with DJ Alexander has been faultless. I would not hesitate to recommend their services to anyone seeking a reliable and professional letting agency. Thank you!

Lukasz · 7 June 2024

★★★★★ 5/5

Trustpilot

Outstanding customer service

I am a current DJ Alexander tenant and am leaving the property due to health issues and not any issue with flat . I have been worrying about the checkout procedure and the things that I need to sort and put in place to end the tenancy . So I called the office today to discuss the issue and was put through to Gemma in the Edinburgh office . I explained the situation as best I could and Gemma was brilliant she listened to my concerns , put my mind at ease and explained in detail what I could do to remedy the situation. I phoned close to closing time and even so there was no rush and she took the time to help me . I now feel much happier after the call and know exactly what I need to do . Gemma is truly a credit to DJ Alexander .

Sam · 31 May 2024

★★★★★ 5/5

Trustpilot

Thank you Elaine

I have been searching for a flat for over a month since I moved to Edinburgh and have met a lot of agents but my experience with Elaine was the best as she was helpful from the beginning till the end, supporting and providing the necessary help and advising along the way. I got the flat with her help and Elaine was always there to answer all my questions and guide me throughout the whole process. Thank you Elaine!

Akmaral · 10 June 2024

★★★★★ 5/5

Trustpilot

Quick on their feet and helpful

The Edinburgh sales team were wonderful - my flat was promptly on the market and sold within a week! Stephen was my main contact. I found him professional and pleasant - nothing was ever an issue. He kept me updated throughout and made it such an easy process. He really went above and beyond to make sure I was comfortable and provided a helpful sounding board at each stage. James managed the viewings. As soon as the advert went live viewings started being booked in. I was really impressed by the pace he had people in and looking around. Finally Sara provided the marketing pack. It was polished and really did show the property in the best possible way. I had one small piece of feedback and she turned it around the same day to get the advert online.

Lisa · 22 May 2024

★★★★★ 5/5

Trustpilot

Professional and efficient.

Having had a really positive experience with DJ Alexander as letting agents it was easy to use them as estate agents when selling my property. Once again they did not disappoint. Connor McNulty and Ruth Woodcock of DJ Alexander, Byres Road, Glasgow were amazing. They took care of everything. I live quite a distance from my property so I really needed people who I could rely on. No question was considered too silly and they always got back to me promptly. If I were to need their services again, I would not hesitate to use them.Thanks Connor and Ruth, you were both fantastic.

Karen · 13 May 2024

★★★★★ 5/5

Trustpilot

Outstanding Service from Gemma-Louise at DJ Alexander

I recently had the pleasure of working with Gemma-Louise from DJ Alexander for a property inspection, and I cannot speak highly enough of the exceptional service she provided. From start to finish, Gemma-Louise demonstrated professionalism, expertise, and a genuine commitment to ensuring a thorough inspection.Gemma-Louise's attention to detail was truly impressive, and she left no stone unturned in examining every aspect of the property. Her knowledge and expertise, coupled with her friendly demeanor, made the inspection process smooth and informative.Not only did Gemma-Louise identify any potential issues, but she also provided valuable recommendations for addressing them. Her insights were invaluable in guiding me towards informed decisions about the property.Furthermore, the inspection report provided by DJ Alexander was comprehensive and easy to understand, thanks to Gemma-Louise's meticulous documentation and clear explanations.Overall, I am extremely satisfied with Gemma-Louise's service and the professionalism of DJ Alexander. I would highly recommend them to anyone in need of a property inspection or management services. Thank you, Gemma-Louise, and DJ Alexander, for your outstanding service and expertise!

Roshan · 13 May 2024

★★★★★ 5/5

Trustpilot

Excellent support and communication

From the minute our previous tenants gave notice to leave and our new tenants moved in, we felt supported by the end of tenancy team. Special mention to Alison McInnes, Elaine Thompson and Megan O’Boyle. Alison was always very prompt answering our numerous emails, providing really useful advice and guidance, taking us through the process without causing us stress. Alison was very professional but at the same time came across as a friendly and warm person, which put us totally at easeElaine, was also great answering our questions and giving us regular updates regarding potential tenants Megan, was very prompt in arranging maintenance contractors in our behalf and again great with communicationThank you end of tenancy team for such a positive experience, communication, support and outcome

Dorothy · 12 May 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure of dealing…

I recently had the pleasure of dealing with DJ Alexander for my tenancy application and move, and I am beyond impressed by their exceptional level of service. Everyone was incredibly professional and supportive, from the property advisors who guided me during the viewings to the diligent viewing advisor, Laura Brown.A special shoutout to Laura McTaggart, my Application Advisor, whose swift communication, patience, and outstanding customer service made the process seamless. Laura's attention to detail and proactive handling of my concerns were remarkable. Her dedication ensured that everything moved forward smoothly, making what could have been a stressful experience enjoyable.The entire team's commitment to excellence is evident in every interaction, and their coordination ensures that clients like myself feel valued and well-informed during the whole process.I am grateful to have had such a positive experience with DJ Alexander and would highly recommend their services to anyone looking for a smooth and professional property rental experience. Thank you, Laura McTaggart and the whole team, for your great support and for making me feel at home before moving in!

Fateh · 7 May 2024

★★★★★ 1/5

Trustpilot

Downright rude email

We recently received an email out of the blue stating that their agent would be accessing our rental home on a certain date to carry out an inspection. Much in the same way the police might with a search warrant.The correct thing to do considering we are indirectly paying their fees, would be a courtesy email, requesting a convenient time for inspection. Stonehouse were terrible agents (to the point we had to communicate directly with our landlords about defects issues) , and it seems DJ Alexander wish to carry on the awful service in the same vein.

Doug · 6 May 2024

★★★★★ 5/5

Trustpilot

Thank you

I would like to express my utmost gratitude to DJ Alexander, in particular thanks to Alison McInnes and Ruth Woodcock, for their exceptional service throughout the years. They have been incredibly helpful in both renting out my property and now guiding me through the process of selling my flat.Alison has shown utmost professionalism and dedication in her work. From the very beginning, she provided valuable advice and assistance in finding suitable tenants for my property. She ensured that the renting process was smooth and hassle-free, taking care of all the necessary paperwork and ensuring that all legal requirements were met.Now, as I embark on the journey of selling my flat, Ruth has once again proven her expertise. She has been instrumental in providing guidance on the market, pricing strategy, and marketing techniques to attract potential buyers. Her excellent communication skills and prompt responses have made the entire process seamless and stress-free.Their knowledge, experience, and commitment to providing exceptional service have truly set them apart. I wholeheartedly recommend Alison and Ruth, along with the entire team as a letting agent, to anyone in need of reliable and trustworthy property services. They have exceeded my expectations and have been a pleasure to work with.

Stephanie · 3 May 2024

★★★★★ 5/5

Trustpilot

Wonderfully reliable and friendly!

Our experience with DJ Alexander was impeccable! We're first year students and they did a fabulous job at making the process as smooth and easy as it could have been for us. I would especially like to thank Laura Mctaggart, who was simply brilliant. She's been super reliable in handling questions and doubts that we've had, whether over the phone or by email. She's also been really friendly and welcoming, which is always great when you're in the process of finding a new home. I'm very thankful to have had her handling our application :)

Benjamin · 29 April 2024

★★★★★ 5/5

Trustpilot

Excellent Service Couldn’t fault

Finding a place to live and working with Paul was easy. Paul provided a very professional experience from start to finish. In addition was happy to help with any challenges which may have come up along the way. I felt there was always a great understanding of what I needed to achieve as my deadline and dates were very tight. I would like to thank Paul especially for always following up even after I have moved in to check if everything is okay. I would highly recommend using DjAlexander, I know when I’m next moving I will be. Thanks again Paul!

Jonathan · 24 April 2024

★★★★★ 5/5

Trustpilot

Amazing Estate Agents

Just want to say a massive thank you to Sarah, Abby and Giulia for helping me to sell my flat, we rented it out with DJ Alexander as well and they could not have made the process to get it to market any smoother. Also offered us a wealth of advice, calming words and suggestions! We were so happy with the brochure and they kept us informed with every development. I could not fault them at all and would recommend anyone to sell with Sarah, Abby, Giulia and the rest of their team. Thank you again!!

Libby · 22 April 2024

★★★★★ 5/5

Trustpilot

Terrific experience

D.J. Alexander - Edinburgh, was used for both the Letting, including Property Management, and the subsequent Sale of my property in South Scotstoun, South Queensferry from 2022, through to completed Sale in February 2024.In particular, special thanks to Elliot Sharkey, and the Team, whose friendly support, excellent efficiency, and professionalism throughout the entire process was magnificent - subsequently achieving a truly terrific result, and in an extremely good time frame!I also mention Abby Grigg who produced a superb Sales Brochure, and have to comment on the photographer's excellent Virtual Tour.I would certainly recommend using D.J. Alexander - Edinburgh, for Letting and/or Sale of properties!

W · 22 April 2024