DJ Alexander Glasgow reviews

★★★★★ 5/5

Trustpilot

Excellent service and empathy

When I moved into my flat in Edinburgh there were several issues which made it very difficult to settle in. However, things improved when Cass and Alison stepped in to ensure that things began to move smoothly. Cass went out of her way to help me settle in by sorting out all the issues day-by-day. Alison was instrumental in sorting out important furnishings/white goods for the flat without which I would have probably moved on elsewhere. I also learnt quite a lot of house maintainence stuff from Alison which is very useful!! I am very grateful to them and they are a credit to DJ Alexander as a company and part of the reason to still have faith in the system!! Thank you Alison! Thank you Cass! Keep up the good work!

Anwesha · 5 February 2024

★★★★★ 5/5

Trustpilot

Brilliant service

DJ Alexander provides an easier way to book and manage the viewings in one go rather than looking through other rental websites. We found our property (we had imagined) based on the same and our property manager Kieran Mooney is a star. He clarified all our queries and provided additional information related to the property which helped us to make a decision on renting it. Overall it was a nice experience from property search to lease agreement. Highly recommended.

Abinesh · 23 February 2024

★★★★★ 5/5

Trustpilot

I just got my new rent with DJ…

I am moving again to another apartment with DJ Alexander as the agent and as usual an amazing service. I enjoy renting with them because they have made my rental life so easy since I moved to Edinburgh. My recent viewing with Natalia Piekarska was amazing, she was so kind and prompt in supporting throughout my application stages. I am so grateful for her professional service. Also I love the Goodlord reference check, a very good and seemless service. The maintenance team are lovely and they are so approachable. Overall, I have enjoyed a lovely rental service from DJ Alexander and will recommend them always. Thank you for all you do.

Olufunmilade · 1 February 2024

★★★★★ 5/5

Trustpilot

5 stars to Carol Clark and Micael Pereira

Carol Clark and Micael Pereira in the Edinburgh team were outstanding in their customer care as our son rented a flat with us guarantors. Because our money was not all held in a current account the Goodlord app was difficult for us and Carol sorted it all out quickly and patiently, Micael was great with all the other admin required. Would definitely recommend and our grateful thanks to them both

Annie · 8 August 2024

★★★★★ 5/5

Trustpilot

I recently sold my home in Edinburgh…

I recently sold my home in Edinburgh and Stephen and Abby helped make the process seem very smooth and professional. There was excellent communication and any unexpected issues were very helpfully smoothed out quickly and positively resolved. My first buyer was unable to complete the sale but Stephen was able to contact the additional buyer quickly which resulted in a successful result for both parties- which I very much appreciated. It has been a pleasure working with him and I felt I was in good hands throughout the process.

Brenda · 29 January 2024

★★★★★ 5/5

Trustpilot

Dj Alexander made our move in…

Dj Alexander made our move in experience very easy and with little to no stress. We want to give a big shout out to Eve and Chloe, who were both really helpful and catered to our every need. Thanks again

Consumer · 3 June 2026

★★★★★ 5/5

Trustpilot

Excellent Service - Well done Jemma!

Upon viewing the property, to securing the lease, the agent (Jemma) was and continues to be extremely communicative and owned any sort of question I had. A seamless end to end journey assured me I've made the right decision to move to a property managed by DJ Alexander Aberdeen. The experience in contract to others I've talked to along the way, is miles off and lets ace it, property management is fast paced, demanding and stressful. This was never obvious when dealing with Jemma and therefore sets her aside from several others within the industry. Jemma is, in my view, a great asset to her team and the Organisation.

Future · 24 January 2024

★★★★★ 5/5

Trustpilot

I really really supported and in safe hands with the team

I really felt supported and guided by Gill and Donna who were both very supportive and helpful on my journey to find and secure the right property.Gill was a supportive voice on the phone as well as via email. Donna was a great guide and reassurance source in person with show rounds and really gave me great advise and support as I really struggled initially but with their guidance and them both providing and excellent service I gained the property to make me feel, happy, safe and secure for myself and my family.

Philip · 10 January 2024

★★★★★ 1/5

Trustpilot

A little advice for tenants and landlords

DJ Alexander deserve 0 stars.If you are lucky enough to have the choice when moving to Edinburgh avoid at all costs.I am a renter and DJ Alexander bought out the previous letting agent (Braemore) and have taken over management of the property.For renters I would warn that they are impossible to get a hold of and good luck getting a repair done properly. To give a short anecdote; there is black mould in the property due to the seals on the windows failing. DJ Alexander sent someone out to assess the issue and they advised that their recommendation would be for the windows to be replaced. A week or so after this visit DJ Alexander closed the repair request, stating that is was "resolved". Do not expect repairs to be done. Additionally, DJ Alexander will charge you for everything they can. I have previously requested a reference confirming that I pay the rent every month and they wanted £24 for this "service". £24 pound for a 2 minute job...For landlords, I highly doubt Edinburgh is full of slum-lords so I assume agents like DJ Alexander just choose not to inform you of serious issues with the property. I understand you pay them to handle these things for you but if the property has a serious issue like the one described above their inaction is damaging your property, your investment. Hold them accountable you are the only people they will listen to.

Morgan · 9 January 2024

★★★★★ 5/5

Trustpilot

Excellent no fuss sale. Highly recommnded.

We have recently successfully sold a property through Dj Alexander and are more than happy to leave a review.From the start of the process to the conclusion we were highly impressed with the professionalism, service culture and communication of all company staff involved.The marketing of the property was excellent and iam convinced that the efforts of the staff played a big part in us obtaining a higher price than we anticipated for the property.As overseas sellers we perhaps required a little more guidance than most and Sarah who acted as our agent was excellent throughout. She made herself available at all times to answer our queries and generally walk us through the process. In all aspects of the sale she provided us with a service above and beyond what were perhaps her duties. We would like to thank her wholeheartedly for her help with this.We would also like to thank Abby who was responsible for the staging process of the property sale. Her work was highly professional and as ive said im sure partly responsible for the sale.In sum the company, in particular the two staff mentioned, delivery what they said they would. A quick, trouble free sale during which we felt comfortable, well informed and with our best interests at the forefront of their service.

Karen · 30 December 2023

★★★★★ 5/5

Trustpilot

Making it easy for first time renter

Renting a flat is a whole new experience for me and Gill Annand in the Aberdeen office has been extremely helpful. She’s kept us up to date with progress and talked us through all the ins and outs! Highly recommend.

Owen · 9 September 2026

★★★★★ 5/5

Google

Huge thanks to Chloe Callaghan in DJA's west end office. She was brilliant from start to finish to deal with. Her overall approach, style, responsiveness and communication skills were all first class. A real asset to the team. Thank you!

Fraser · 11 August 2025

★★★★★ 5/5

Trustpilot

Glasgow Office- Superb

We had been looking for a flat in the west end for months and by chance a DJ Alexander property came up and we got the last viewing. In the time between booking and attending the viewing we went to 3 other viewings and nothing compared to this property but more specifically the treatment we were given by Caroline. She was fully transparent from the outset, going over the pros and cons of the apartment but in chatting to us she fully explained the process of how the decision would be made, how the referencing worked and what would happen from there. Both of us cannot express how amazing the experience with Caroline was and she has been fantastic at responding to any questions. She even took the step to phone both of us individually to share the news that we had been accepted for the flat and it was little touches like this that made the whole experience fantastic.Additionally, we dealt with Laura through the whole referencing process and she too was fantastic and really helpful and prompt in responding to emails.On a wider note, the DJ Alexander maintenance team are not the fastest, and have been the only damper on our experience due to long time logs and lack of updates. However, I must add that all engineers sent by DJ Alexander have been fantastic. I do however highly recommend the Glasgow office and especially Caroline for making finding a flat that much better of an experience.

Sonny · 10 December 2023

★★★★★ 5/5

Trustpilot

Can recommend DJ Alexander and Justyna in particular

Our tenancy was transferred to DJ Alexander part way through. We have found them to be responsive and quick to act. In particular, Justyna has been superb with communication and an all-round pleasant person. She answered queries swiftly and was clear in her responses. We have now moved to a new home, but wouldn't hesitate to recommend the company and say you will be fortunate if Justyna is your property manager.

Anna · 6 June 2024

★★★★★ 5/5

Trustpilot

I have been a landlord with D J…

I have been a landlord with D J Alexander for several years and today is the first time I have had an issue dealt with on the same day. Dora was very prompt in replying to my email and following it up with a phone call. Her efforts to find me a cheaper quote are appreciated and she could not have been more helpful.

MrsHazelDanskin · 1 October 2024

★★★★★ 5/5

Trustpilot

Flat inspection from Oliver

Oliver conducted an inspection of my flat and was very helpful and professional. He arrived on the early end of the time window, allowing me to go about the rest of my day without having to wait for the inspection. Oliver was very respectful, and took my minor concerns seriously, making notes and taking photos. The inspection was thorough, and yet did not feel invasive.

Stephanie · 10 September 2024

★★★★★ 1/5

Trustpilot

Charging people for move out reference and deducting money from deposit without an explanation

A despicable company that I didn't even sign up with. Originally with Braemore Lettings Ltd which merged with DJ Alexander. Upon moving out numerous problems occurred. I can't even believe that for reference there is a £25 charge??? How is this allowed? Furthermore, they lost the keys I returned and I got charged for them as well. The flat was left spotless following their move-out checklist. The person who did the inspection confirmed that there shouldn't be any charges for cleaning. In the end, I got charged for cleaning as well, without any receipt or explanation of what I was charged for. Shameful behaviour. To be avoided at all costs.

Machinist · 20 November 2023

★★★★★ 5/5

Trustpilot

Very Helpful and Professional

Craig Mitchell in End of Tenancy was very helpful in resolving a damage deposit issue for me as a Landord. He showed great commitment and integrity and kept me informed by email and several calls of the progress of the situation. His understanding and professionalism in dealing with the issue was impressive service and I appreciated his sincere commitment to a positive outcome. Communication is key and Craig clearly understands the value of good personal communication-Thank You.

Brenda · 13 January 2024

★★★★★ 5/5

Trustpilot

Property Renovation

My property has been very successfully rented out with DJ Alexander for many years. They always give good practical advice and have proven over the years to be experts in the market. A big thanks to Cassandra for helping me with much needed renovations to the property recently; they provided a good service in a budge on time. I look forwards to the next lease.

Jacqueline · 23 August 2024

★★★★★ 5/5

Trustpilot

Surpassed my expectations.

Since DJ Alexander and their excellent team took over from my previous agent this year, DJ Alexander have surpassed my expectations. Firstly, I would like to thank Caroline Connelly for being courteous. friendly and efficient during our first property inspection, it is also reassuring that I can contact her with any questions I may have regarding my tennancy. Thank you Caroline! The team at DJ Alexander in Glasgow and Edinburgh are on the ball when it comes to repairs, the repairs are done by professionals who, in my experience have been excellent, as all repairs have been done in a timely manner. I would definitely give DJ Alexander 10 stars if I could. Thank you to all the team at DJ Alexander, you are all appreciated.

Elizabeth · 26 October 2023

★★★★★ 5/5

Trustpilot

My experience with DJ Alexander was…

My experience with DJ Alexander was amazing, professional and easy. We have been searching for a house for months and Lauryn came through for us. She showed us a beautiful house to call our home and explained the process in detail. She was helpful and was there for any questions. Lauryn from DJ Alexander is truly an angel sent from heaven. Gill was also professional and always available to help too. They both made moving in a wonderful experience without stress. Thank you all and I highly recommend this company. They are my go-to from now on…

Igbinomwanhia · 24 October 2023

★★★★★ 5/5

Trustpilot

Successful House Sale

Thanks to Sarah McIntyre and Abby Grigg at DJ Alexander in Edinburgh for their work in helping me sell the family home. Friendly and professional they listened to what I was looking for, dealt with everything quickly and without fuss and kept me informed at every stage in the process. Ashleigh on reception was a friendly first point of contact. A positive outcome and a positive experience.

Erica · 15 July 2024

★★★★★ 5/5

Trustpilot

Superb property management

Juanita Cappilati has been exceptional throughout, with her happy and advice with regards to the change over between tenants in my property.Her advice and feedback, as to how to improve the interior and exterior of the property, as well as many tips & tricks was very helpful and useful to me. It certainly ensured that a tenant was found very quickly, as soon as the property was put back onto the portal again. Very professional and excellent to deal with

Matt · 19 October 2023

★★★★★ 5/5

Google

We had a fantastic experience working with Caroline during our home-moving journey. From start to finish, she guided us with patience, professionalism, and genuine care. She was always available to answer our questions and made what could have been a stressful process feel smooth and manageable. We’re truly grateful for her support and would highly recommend her to anyone planning a move.

Shivaane · 15 March 2026