Trusted Agent profile
★★★★★
3,039 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,039 reviews on two platforms, rated 3.9 out of 5 overall.
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DJ Alexander's five offices, most reviewed first. Each has its own page.
Showing 1,399 reviews on Google only. Show every review
5/5
GoogleRight from the start of putting our flat up for sale , D.J Alexander were so helpful from start to finish, All the Team were great . We were kept up to date on any viewings. Thank You to Sarah, Elliot , Abby, Leanne and Kaiya Hilda and James
5/5
GoogleWe received excellent service from Stephen Lawson and the DJ Alexander team on recent property sales. They handled the valuation, marketing and sales processes very effectively and were always on hand when advice was needed, leading to smooth completion of the transactions.
1/5
GoogleI would not recommend this agent if you are selling a property. Please note that this is a subjective review and experience also varies on who is handling your property in the same agency. my whole experience was very frustrating. I felt my agent was fed up and frustrated with me and just wanted to finish the process. I felt pressured to accept the offer in some instances. I was written an email telling me off when I was unable to respond due to personal circumstances and disaster. I feel that I would have got a better price if I had used chat GPT to advice me as I really had no advice on the offers I got. I just got a 'here's the offer, what's your decision'. It is what it is. As I said different people will have different experience based on who the agent is, and in some instances the agent may even improve in a number of years, but for me it was a terrible experience if I am being honest and I would not recommend if you are seller and want a good agent that will be a trusted advisor and guide you to get the best for you.
Thank you for taking the time to provide a review. We’re sorry to learn about your experience and have raised this with our Sales Director. We always aim to deliver the highest standard of service, and we take reviews like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further. You can also find details of our formal complaints procedure on our website. Thank you again for reviewing us.
1/5
GoogleThe service goes out the window as soon as the money changes hands. On the day of collecting my keys, I got there to find out they had forgot to put the keys in the safe. I had drove about 10 hours only to realise the keys are not in the safe and that I might not have place to sleep that night. You can only imagine how that stressed me out a lot! Furtherore, I asked a couple of questions regarding the property and obviously there in no response. My friend is selling her property and she was thinking about using them; after my experience she will be looking for an alternative estate agent.
Thank you for taking the time to provide a review. We’re sorry to learn about your experience. We always aim to deliver the highest standard of service, and we take reviews like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further. You can also find details of our formal complaints procedure on our website. Thank you again for reviewing us.
5/5
GoogleShoutout to Connor Skelton who went above and beyond to secure a perfect flat from outside his portfolio after another arrangement had fell-through. Also easy to reach after the agreement was signed for additional queries.
1/5
GoogleThis company’s signage is literally a red flag. Take note - and if you know what’s good for you - run. If you’re a prospective tenant, don’t just take my advice… read the pages and pages of reviews of this company from other people who have been put through hell by these people. Junior lettings staff - who was given the responsibility by her management when she was 5 minutes in the door with zero experience to remotely manage a full electrical rewire of the flat I was due to move into, at the tail end of Covid. The electrics were malfunctioning, the walls were destroyed, the carpets were destroyed and every other general maintenance issue that was supposed to be taken care of before I moved in, she failed on. Then she went of a campaign of emotional manipulation in an attempt to wear me out when I was trying to have her take responsibility, admit fault and fix the damage. She didn’t admit fault. She didn’t apologise. She didn’t fix anything. I fixed everything myself - walls, floors, kitchen units, fireplace. I spent thousands of pounds doing so. I should also add that the flat was on the market with no valid electric safety certificate and only after it was advertised, had people view, and a deposit paid and a let agreed did this junior notice that the EICR certificate (and others) had expired. Not only was there no proper due diligence on my move in, there was no proper due diligence when the previous tenants moved out. Sloppy, at best. Director of Property Management-. This vile excuse for a woman took no responsibility, never apologised, never picked up the phone, never fixed anything and threatened my tenancy. head of customer service - this vile excuse for a man - never picked up the phone, mishandled my formal complaint, took absolutely no responsibility for the problems they had created, admitted no fault, harassed me in the process, never resolved anything, and gave me no option but to seek compensation via a tribunal. The case had so many items to be heard that it took 3 hearing, over 2 years. As soon as the case was over, DJ Alexander sent me a notice to leave - citing that the landlord wanted to move a family member in. This was a lie. The flat was back on the market less than 4 weeks after I moved out, with one of their red flags in the front garden. For those who have read this far - also take note that they have a boiler plate response on negative google reviews suggesting that we reach out to customer service with our complaints - trying to look like they care. 4 years of my life absolutely ruined by people who’s egos will not allow them so just say, sorry - I was wrong - let’s fix things.
1/5
GoogleExtremely poor experience dealing with DJ Alexander over an ongoing rat infestation. The property has had an active rat problem, with rats causing damage to electrical wiring. The electrician has confirmed they will not attend while the infestation remains untreated because of the safety risk to their staff. Despite this, I have been told the property is habitable. There has also been significant back-and-forth over who is responsible for dealing with internal and external proofing. I was initially told that external proofing across the tenement could take months, while the internal proofing was the main issue. Only after continued complaints has internal proofing now been raised. I have also been provided with a pest-control report containing an incorrect property address and contact details that do not appear to work, which has made it difficult to independently verify the report. The situation has now been escalated to Glasgow City Council Environmental Health and Housing through my local councillor. Overall, I have found the handling of this issue extremely frustrating. I am paying rent for a property where there has been an ongoing rat infestation, damage to electrical wiring and unresolved issues affecting the kitchen, while I have had to repeatedly chase for basic answers and action.
Thank you for taking the time to provide a review. We’re sorry to learn about your experience. We always aim to deliver the highest standard of service, and we take reviews like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further. You can also find details of our formal complaints procedure on our website. Thank you again for reviewing us.
5/5
GoogleHad a very good experience from DJ Alexander especially Niamh Mackay who was very helpful from the first viewing and has helped out with any issues or questions I have had since. Thank you Niamh you were great Neil mclintock
Thank you, Neil, for this excellent review. We will pass this onto Niamh and the Team.
5/5
GoogleStephanie McMillan has overseen my property management for a good few years now. She has always been efficient, proactive, and had great communication with myself. Stephanie is always polite and very approachable and accommodating. Thanks so much for looking after my tenants and my property Stephanie.
Thank you, Suzanne, for this excellent review. We will pass this onto Stephanie and the Team.
5/5
GoogleJill Pirie and team were excellent - They sourced me a fantastic cottage and showed PERSONAL interest,
Thank you, Mike, for this excellent review. We will pass this onto Jill and the Team.
5/5
GoogleI would like to highlight the excellent communication and professionalism I have experienced when working with Innes Donald at DJ Alexander. Innes is always very responsive, provides clear and precise instructions, and is easy to work with. Communication is consistently efficient, which makes organising works and resolving any queries much easier. He is professional, well organised, and always helpful when additional information or clarification is required. It has been a pleasure working with him, and I really appreciate the smooth and professional cooperation. Best regards Mateusz
Thank you, Mateusz, for this excellent review. We will pass this onto Innes and the Team.
2/5
GoogleMy daughter had a flat through DJ Alexander while staff that she dealt with were lovely. Problems with her flat seemed to take a while to get fixed 4 weeks+. She was in the property close to 5 years and passed every inspection. The place was cleaned top to bottom, they got it back cleaner than how she received it and also left them with a corner sofa and arm chair of high value. However it seems unless you show proof of a professional deep clean they will use one and bill you for it anyway. Therefore be prepared for 300/400 to be deducted from your deposit regardless of condition of the property as they require a professional deep clean at your expense!
Thank you for taking the time to provide a review. We’re sorry to learn about your experience. We always aim to deliver the highest standard of service, and we take reviews like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further. You can also find details of our formal complaints procedure on our website. Thank you again for reviewing us.
5/5
GoogleWe had a really positive experience with DJ Alexander and were so pleased with the service we received. A big thank you to Abby, Yasser and the whole team for all their hard work. We had so many viewings, and after every one we received prompt feedback, which we really appreciated. We always felt kept informed and up to date, and never felt like we were left wondering what was happening. Abby in particular put so much effort into securing the offer for us and really went the extra mile. We could see how much work she was putting in, and we always felt that our sale was in safe hands. Everyone we dealt with was friendly, professional and helpful throughout, and we honestly couldn’t have wished for better estate agents. Thank you again to Abby, Yasser and the whole team for making the process as smooth and stress-free as possible. We would definitely recommend DJ Alexander.
Thank you, Ilona, for this excellent review. We will pass this onto Abby, Yasser and the Team.
5/5
GoogleRented and sold my flat through DJ Alexander, service is very efficient and responsive. James managed to market and sell my property in tough market conditions quickly and at the correct price. Alongside this he was very timely and efficient, helping with the small to large tasks! Would recommend to anyone selling/renting.
Thank you, Thomas, for this excellent review. We will pass this onto James and the Team.
5/5
GoogleGabrielle Kirkness Property Relationship manager is Exceptional Always helpful, professional & follows up with updates Great customer service !!!
Thank you, Jacqueline, for this excellent review. We will pass this onto Gabrielle and the Team.
1/5
GoogleTHEY TRY TO REMOVE HONEST REVIEWS- Do not rent from these guys. They will do everything they can to keep the deposit even if you left the flat spotless. They will make up absurd charges to leave you out of pocket. It took four months to get any deposit through a third party- THIS COMPANY OFFERED £9.50 WHICH IS AN INSULT. Thankfully the deposit scheme saw sense and offered back a majority of the money after 4 months of waiting. Such a horrible was to end my tenancy and my 3 years in Edinburgh.
Thank you for taking the time to provide a review. We’re sorry to learn about your experience. We always aim to deliver the highest standard of service, and we take reviews like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further. You can also find details of our formal complaints procedure on our website. Thank you again for reviewing us.
5/5
GoogleOur Sales Valuer, James Coyle, was truly wonderful. The sale of our flat was complicated due to cladding, but James set out realistic expectations and was professional throughout. All potential viewings were screened and details sent to ourselves which kept us up to date and informed. James was full of insight and tactics to assist us through the whole process. We are delighted to say that we listed, had an offer within 21 days, and completed the sale in less than two months, far exceeding our expectations. The professional service from DJ Alexander, their in-house photography and marketing team, and James as our main point of contact, I would highly recommend.
Thank you, Matthew, for this excellent review. We will pass this onto James and the Team.
5/5
GoogleI had an issue with the secure entry key to my building, and the team helped arrange replacement keys for me. The new keys are working much better and the whole process was handled efficiently. Gabrielle Kirkness, Property Relationship Manager, followed up afterwards to make sure everything had been resolved. I really appreciated the helpful and professional service throughout.
Thank you, Deniz, for this excellent review. We will pass this onto Gabrielle and the Team.
5/5
GoogleA very friendly efficient service from James and Abby . Property marketed and sold within 8 weeks great effort . All paperwork well explained and easy to complete . Seemless process. Strongly recommend their property sales service
Thank you for this excellent review. We will pass this onto James, Abby and the Team.
5/5
GoogleI had been looking for a new home for a while. I was beginning to think it wasn't going to happen but once I found the right one it was a really smooth process from putting in the offer to finishing the journey and being in my new home. No dramas and good communication throughout.
Thank you, Gill, for this excellent review. We appreciate your feedback.
5/5
GoogleExcellent service from the team, especially from Caroline Connelly who met us twice at the property and was warm, friendly and professional.
Thank you, Laurence, for this excellent review. We will pass this onto Caroline and the Team.
5/5
GoogleHad a 10/10 experience with dj Alexander and especially my estate agent Christopher. I viewed the flat and within a week Christopher had gotten back to me. Christopher was also helping us with the form process when we got stuck at some parts finally I felt Christopher was more talkative than the other estate agents and actually had a conversation with me throughout the full viewing making it a comfortable and smooth process.
Thank you, Noah, for this excellent review. We will pass this onto Christopher and the Team.
5/5
GoogleAbsolutely delighted with everyone who was involved in the sale of our flat. The attention to detail was second to none. I highly recommend DJ Alexander to manage both the letting and the selling process. Thanks to everyone who was involved involved.
Thank you, Elizabeth, for this excellent review. We appreciate your feedback.
5/5
GoogleGreat property management business, professional, helpful, knowledgeable and easy to work with. If you are considering using them for your properties, do not hesitate!
Thank you for this excellent review. We appreciate your feedback.
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Edinburgh (John Cotton Centre) has the most, with 2,108 reviews rated 4.1 out of 5, followed by Aberdeen with 1,976.
The five DJ Alexander offices, by town:
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