DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Google

Avoid at all costs. Acted like crooks. Drummed up spurious reasons to withhold money from our deposit charging an outrageous sum for "cleaning" and an administration charge for charging money from the deposit. We left the flat spotless. They also failed to follow government guidelines for returning the deposit taking months to even begin the process. Finally we received all the deposit back as we complained to the safety deposit scheme who asked for evidence which Stonehouse were clearly unable to provide. If you have the audacity to question their professionalism or dare to demand the money they rightfully owe you back, good luck getting landlord review from them! They're absolutely delightful when they're trying to pour you into a property and from that moment they are abysmal. Our property manager was less than useless. We would get in contact via the maintenance website *and* by email about problems, including but not limited to: A broken shower - took 5 visits from 4 different sets of tradesfolk who showed up, looked at it and left saying they need to order a part. When they finally had the right part (it was not a match) they installed it back-to-front. I'm not even sure how that's possible. It only provided 3 temperature settings instead of a sliding scale. They did fix it properly eventually but it was months, not days., A window in the living room that wouldn't close properly - took 3 months to fix and left us freezing during the winter months A leaky boiler - never fixed Giving a key that allowed access to the water valve - took 5 emails and a verbal confrontation upon their visit

Samuel · 29 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 4/5

Google

I let with Stonehouse Lettings for around 5 years and overall they were a good letting agent to deal with. They had a reasonably good system for reporting maintenance and if anything needed chased up you just had to speak with them and they were receptive. The process for inspection visits was easy and quick and the staff were able to accommodate changes of date to work around when I was available. The staff were always friendly and polite and tried their best to help even in difficult situations. Our boiler gave up during the Christmas period and the team drove out to the property with heaters as the engineer couldn't fix it there and then. The team at Stonehouse were also supportive of you as a tenant as much as they were there for the landlord and would try and encourage improvements to the property, whether the landlord takes that on board is another matter but at least they tried. I wouldn't hesitate to use Stonehouse again if I was in the area.

Tracey · 29 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Helpful Staff

I’ve recently signed a lease with DJ Alexander and had such a positive experience with the staff involved in the process. Laura Mctaggart helped us with the reference and credit checks and was an excellent support throughout. It was so helpful having her at the end of the phone whenever we needed advice or solutions to the issues we came across. She was professional, proactive, reassuring and a great help. Thank you Laura!

Megan · 28 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

I recently secured an accommodation…

I recently secured an accommodation through the help of Caitlin Butler and Harry Perkins. I must commend these two staff of DJ Alexander for their tremendous level of professionalism and empathy. They were both spot on and exuded so much level of honesty in my interactions with them. Would recommend them any time, any day.

Francis · 27 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Highly Recommend

Amazing experience, their agents are always available to talk to, they update you on the process. overall the best agency I have rented with and I highly recommend

Sylvia · 27 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 4/5

Trustpilot

Professionalism top notch

Professionalism top notch, timing and follow up exceptional. Carol Clark was just amazing. Guided us Tru out the whole process. Reliable is just d word

Ifeyinwa · 25 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Harry hits a home run ! …

I have recently dealt with Harry Perkins whilst arranging a new tenancy for overseas clients, I have been more than delighted with the efficiency and professionalism shown by Harry throughout the whole process. A real credit to the company. Well Done Harry !

Phil · 24 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Laura Mctaggart - The Best Property advisor !!!

Laura Mctaggart has done fabulous job in helping me to secure one of the much needed property I was looking for. She is a wonderful lady and keeps the communication ON until a conclusion is made. I had recently moved to UK and was new to the whole process but Laura helped me to understand and respond in timely fashion.Thanks a lot Laura and keep up the good work. - Manoj Kushwaha

Manoj · 24 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 3/5

Trustpilot

We bought a property listed under DJ…

We bought a property listed under DJ Alexander in Edinburgh and since the sellers were in another country as we, the buyers were - we still had our niece view it for us before sales agreement was made. The agreement said “all furniture, shed and such included”. CAVIOT EMPTORS! The estate agent allowed dining table and chairs, coffee table, bed frames, garden table chairs, lawnmower, hedge trimmer and even the bin shed be taken from the property between the viewing and final sale date! When contacted - they said sorry- seller is in Greece! NEVER use DJ Alexander for sales!

Andrew · 23 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Laura was a g

The experience with goodlord was a little tedious but Laura helped us through at every point and was incredibly responsive. She made the process a lot easier and made communication relievingly easy. She made the experience good so give her a raise or something.

Oliver · 21 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Lynsey was extremely helpful and…

Lynsey was extremely helpful and accurate with her advice and information given, a real credit to the company.

Barry · 21 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Excellent service and excellent staff.

Excellent service and excellent staff

Sarah · 20 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Terrible

Terrible. Terrible. Terrible service.

C · 17 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

ASIF MOHAMMED is a good staff he was…

ASIF MOHAMMED is a good staff he was incredibly helpful, flexible, and always available when needed and happy to help, he made the process of finding and securing a flat very easy, streamlined, and stress-free when u met him,Thanks to his expertise and guidance.Keep up the good work.Date of experience 9TH MARCH 2023

Kathy · 16 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

DJ Alexander Review

Laura McTaggart assisted me with securing the flat. She was incredibly helpful, flexible, and always available when needed. The process of finding and securing a flat was easy, streamlined, and stress-free thanks to her expertise and guidance.

Louis · 16 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Awesome Service

Great rent process, the goodlord platform is good and user friendly. I enjoyed the seemless process, thank you DJ Alexander team

Olufunmilade · 16 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Very helpful and understanding

I had experienced major issues with the company used for providing references. It took days of phone calls, emails and broken promises to fix. However, I had the joy of having Laura Mctaggart from DJ Alexander's side who helped to push the application through and assure me that it would all be sorted eventually. 10/10 experience provided from her.

Ellis · 15 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Super fast and professional

My partner and I had the pleasure of speaking to Laura Mctaggart and Imran Iqbal as part of our search for a new flat. Both were very friendly, honest, and professional. Throughout my experience with estate agents, I've never had anyone be so quick and accommodating as Laura and Imran were.Fantastic service!

Jannik · 15 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Excellent service from Paul and the…

Excellent service from Paul and the team. Everything straightforward and Paul is always on hand to help with my queries.

Fiona · 15 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Francis and Gill are great!

From Francis at the viewing, to Gill helping through the process of referencing and finalising the documentation, the team at DJ Alexander were really helpful and a pleasure to deal with, and took a lot of the stress out of a process that is notoriously stressful!

Craig · 14 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

I rented from DJ Alexandra

I had the pleasure of renting a property from DJ Alexandra and I must say that the entire process was seamless. Additionally, I received great assistance from the property manager, Francis Alberts, who was very helpful throughout the entire process.

Success · 14 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

The whole renting process was so…

The whole renting process was so seamless, smooth, and fast. I would like to point out how I got quick responses to whenever I had questions from Asif and Laura.

Miloš · 11 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

At 1st

At 1st, i was a bit suspicious of renting with DJ Alexanders with the negative comments I have seen. Trying to get a viewing was difficult and i had a few appointments cancelled on the day. When i got the viewing the Property Manager Imran, explained to me why they were cancelled which is understandable. (If the LET has been agreed there is no point of continuing with the viewing.) I applied for a few properties and some I got rejected which was no part of DJ Alexander's, it was this the landlord's decision. After being accepted by a property, I have successfully moved in.When the key handover/ Check-in happened, Imran showed me how to use the heating systems and which right department to contact if there were any issues.

Atique · 9 March 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

What a wonderful team!

What a wonderful team! Everyone I’ve spoken to so far has been incredibly helpful and really went above and beyond to help me get a new place to stay. Shout outs to Kaitlyn, Guilia and Christin for all their hard work.

A · 9 March 2023 · DJ Alexander Aberdeenshire