DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 5/5

Trustpilot

Great Experience

Great service and very helpful team

Mr · 11 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 3/5

Trustpilot

On several occasions the response times…

On several occasions the response times for maintenance issues are usually not as prompt as should have been.

Louis · 11 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Very responsive and nice people.

Rating only, no written review.

Mr · 11 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

I am impressed with DJ ALEXANDER staff

I am impressed with DJ ALEXANDER staffEspecially Asif MohamedHe was so professional

Kathy · 11 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 4/5

Trustpilot

A reasonable agency

This agency is reasonable: contracts are clear, they are helpful in resolving tenancy issues, and they are reluctant to perform maintenance works.

Pawel · 10 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 4/5

Trustpilot

Highly recommended

Highly recommended. Very trustworthy and the agents are available over call for any enquiries or maintenance.Thanks to Imran Iqbal for always responding to my queries patiently and being quick with providing resolutions.

Shreyosee · 9 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Terrifyingly bad estate agent - avoid at all cost

Horrifying experience with DJ Alexander. Unsurprising to see so many tribunal cases lodged against DJ Alexander. Customer service team was incredibly hard to get hold of and would avoid any written confirmations of telephone calls. If dealing with staff, make sure to do so via email to keep a record. No regard for tenants' safety when it comes to maintenance. Make sure to request a copy of all safety certificates when moving into the property.

David · 8 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

fantastic!

Hey, I must say, the service was absolutely fantastic! They were incredibly quick and exceptionally helpful. They went above and beyond to fulfill my request in record time. I'm genuinely impressed and deeply grateful for their outstanding assistance.

A · 8 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Fixflo

My bathroom hasn't been working since the 17th of May.I've created the fixflo emergency, but still 0 news on when it's going to be corrected.

Mr · 7 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

DJ Alexander Staff Please do not contact me, I cannot bother...

Because they push you to do something that you don't want to, you don't need to, you don't have to. Signing up to Goodlord is one example. And they are not listening....

C · 7 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 3/5

Trustpilot

We had to do all the local research and…

We had to do all the local research and felt all you wanted was us to do was give you an easy life.... That Good whatever company you deal with was a complete and utter waste of time and effort, awful company and disrespectful treatment.

Mr · 7 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Some reflections

Tenants are treated badly, landlords are pandered to. DJA pressures landlords into raising rent, and plays innocent in the process. 'Customers' is strong word - tenants are not customers, unless you operating under a 'customer is always wrong' premise. I consider myself a zen, calm person yet somehow, dealing with real estate agents as a tenant elicits some kind of deep rage that I am yet to experience with any other sector. Perhaps non-coincidently, many people I know feel the same way. Hope you can find a way to remedy this one day.

AH · 7 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Excellent

DJ Alexander are so professional and made our moving in process so easy. They were so helpful & always on hand to help with any questions we had, which were very few as they guided us all the way. I would highly recommend them!

Mrs · 6 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

dj alexander swindler

nothing has been agreed upon, nothing has been fixed, and money is being taken from me

Mr · 6 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Can't imagine renting with anyone else

Somehow, it took me until my 30s to rent directly via an agency. After all the horror stories, I'd been nervous, especially at a time when there's a rental shortage, but DJ put my mind totally at ease. Throughout my tenancy (a PRT two years and counting), they've been professional, easy to contact and very responsive. In addition, they've offered help with small issues in the flat and been very on top of liaising with the landlord for bigger ones. When my former flatmate and I were at loggerheads, they were incredibly objective, fair and professional, going above and beyond to help us resolve the matter without favouring one or the other. It doesn't hurt that they're friendly and easy to talk to, either. They don't make you feel like a number. If ever I leave this flat, I will absolutely look for a new place via DJ. I can't imagine going anywhere else when their people are consistently brilliant. A big thank you to all those who have been involved in my tenancy so far, with a special shout-out to Taylor, Giulia, Maisie, Dan, Martyna (no longer there but an absolute gem) and Mark in maintenance.

MJ · 6 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

The service was seamless and response…

The service was seamless and response was quick and precise

Michelle · 6 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

It was a smooth experience

It was a smooth experience, I was briefed at every interval before I moved in. Will continually recommend DJ Alexander to other aspiring tenants

Miss · 6 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 4/5

Trustpilot

Letting Agent

Asif Mohammed was extremely professional in all my dealings with him - I was very satisfied with his service.

Mairéad · 5 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Exceptional Service

The application process was smooth. I want to commend the Dj Alexander team, Gill Robertson & Asif for a splendid job done. Additionally, a massive thanks to Asif Mohammed for ensuring that the property was professionally cleaned prior to the move in date.

W · 2 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 1/5

Trustpilot

Landlords beware!

I used DJAlexander for several years without much issue. Unfortunately, they have implemented a poorly designed IT system and given up on having individuals being responsible for different properties. I used to be able to speak directly with one person for anything that was needed to be done. They would then relay it to the relevant team. As far as I was concerned, that service is what I was paying for. More recently things changed and got to the point where I found it impossible to work with them. I was having to speak to a dozen different people over several months to get simple jobs (PAT Testing, EICR, GSI etc) completed. I cannot stress enough how bad things have gotten from a landlords point of view. I wasn't receiving messages from my tenants about issues that needed urgent attention until weeks after the issue arose. One tenant lived with a broken washing machine in her living room for nearly 18 months because DJA messed up the collection of it on several occasions.Basically, they are now pretty hopeless and I advise you steer clear!

Robert · 1 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Application Process

Asif Mohammed was incredibly helpful in pushing our application for a flat through. Additionally, he helped arrange an ideal move-in date as both of us are away for the coming weeks. The communication during the viewing and application process made the ordeal of trying to rent in this city far easier.

Madison · 1 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Thank you Imran!

My experience with DJ Alexander has been wonderful due to the kind and friendly Imran. He was so lovely to talk to and was great at communicating the different stages of rent application and just went the extra mile to help us out.

Megan · 31 May 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Natalie from DJ Alexander

DJ Alexander took over as the property company for my flat a couple of years ago and I was a little nervous as I didn’t know the company however they’ve been brilliant. The system for reporting any issues in the property has been a revelation it’s so easy to use and requests have been dealt with promptly except one occasion and when I called to ask what was happening I spoke with Natalie who was brilliant. She got someone out quickly to look at the issue reported and it was promptly fixed. I had another telephone exchange with her recently by chance about something unrelated and she was just so friendly but also professional and so knowledgeable about the reason for my call. I’d recommend them to anyone.

Kate · 24 May 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Trustpilot

Terrible viewing/scheduling system.

Terrible viewing/scheduling system.I cannot get a viewing with them, I've set up a script to verify their new listings everywhere every minute, and I apply for viewings the minute properties come out in the market, but somehow the viewings slots are always full. No other letting agent has this problem.

Fernando · 23 May 2023 · DJ Alexander Aberdeenshire