DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Google

The most redundant flat viewing service ive ever came across. People have lives and work. I dont have hours on end to keep asking for flat viewings. Try and phone and you wont even book me in when I'm available. So you can milk people for overpriced flats but it's not cost effective for you to take the time to show me it. Awful attitude.

RS · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Entire booking process is too slow. I was a reliable applicant who should have been fastracked. Why am I only receiving viewing opportunities weeks after the application? I found a property with an agency that got in touch with me right away, the way Rightmove listings should work. I urge you to rethink this obstacle.

C · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I had a great experience with the rep Stephanie McMillan. As I am new to Glasgow I was not sure what I was looking. Stephanie helped me with all my questions and queries that I had about areas in Glasgow. Even though I did not take a property with DJ Alexander or in the Tollcross Area. I would highly recommend your company and your staff member Stephanie is a asset to your company.

Gabrielle · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Very poor communication. No one ever takes accountability, it's always someones else's problem. I had nearly 2 months without hot water during one of the coldest periods of the decade until they managed to get someone sent out to fix my boiler. Once it was fixed, they never addressed any of the additional issues I had raised. Didn't make me feel like a valued tenant.

Cameron · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Absolutely shocking service. I was meant to be viewing a flat at 2 o'clock but received a text just after 1 saying they didnt actually have keys for the property & then on the second viewing they arrived 20 minutes late with no prior warning & I was on my break from work so was late getting back. Needless to say I never pursued the flat.

Angus · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

When Speris Gumley sold to them, after a long time of renting with them, all the problems started. Staff is unhelpful and doesn't seem to communicate with each other so that you're often talking to several people about the same issue that don't know what you've communicated with the other, The tone is so much more unfriendly, even in their general communication.

Stefanie · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I was staying at a flat for nearly a year. DJ Alexander agency is one of the greats. Professional staff, reasonable deposit, good maintenance and no hassle to get a deposit back. I wish all letting agencies were like this.

Rokas · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Iv never met such unhelpful absolute rude people ever!!! Stay away from this bogus "estate agents". After spending nearly £300 for a flight from London to come view a property which was booked with them. They cancelled the viewing with a simple text last minute. They didn't have the decency to call me and atlest explain or help me find a alternative. But I'm glad it didn't work out they can stick their viewings and their apartments!!! The bad reviews speak for them selves! Bunch of A**H****!!!!!!!!

Dorbesh · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Please note: this review is completely accurate and true and instead of being exaggerated has instead been ‘dumbed down’ due to the lack of energy and effort I can put into listing all the failings of DJ Alexander. This all started at the start of August, 2 weeks prior to existing tenants leaving and is ongoing. I do not understand how this company can function as a business. They recently took over managing my rental property through the acquisition of Fineholm letting and I have had nothing but issues. Basically no communication from the company at all. They didn’t even advertise my property when existing tenants left. They were unable to tell my why they had missed this. They forgot to pay me my rental income. They forgot to email close out details when my tenants left . They have repeatedly told me someone would get back to me but no one does. Even the staff on the phone admit their system isn’t the best. If there were not financial implications in all this it would be comical. I have repeatedly asked for them to return my keys. Even the simplest things such as they told me it was impossible tenant left and took the bedding as they don’t supply any. Even though I informed them when I rented out the property initially through Fineholm I had included bedding. They still denied it was possible. I am at my wits end with this company. All I get told is ‘I appreciate your frustration and I will get someone to call you back straight away’. I have honestly never experienced anything like it in my life. And I am the landlord who owns the property that they make their money through. What on earth must it be to be a tenant in one of their properties! It truly beggars belief! Update…. More daily phone calls from me chasing things up. Every time explaining the whole situation again. Every time being told it will be taken to the highest level and is being investigated and treated with the upmost urgency. Every day I go through the whole process again. I would wash my hands of them if they did not hold all the keys to my property and owe me money. Do not sign up with this company if you expect any level of basic service or communication or professionalism from a letting agent. I will continue to update as this goes on… I may start even naming individuals within the company who have excelled in their incompetence.

Euan · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Stephanie from DJ has always been so friendly and helpful. They made the process of finding and moving into a flat so much easier especially with the current housing crisis. Stephanie has always been more than happy to deal with any issues and does so quickly. I would highly recommend!

Eilidh · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

I was with another agency ( Speirs Gumley)for over 6 years until about 3 months ago my old agent moved me to DJ Alexander. Any problem I had in my house for the six years I was with another agent the owner was responding the same day or the day after. I had problem with boiler for the last 2 months every time I call I have to wait on line for an hour to get someone to answer. I had to call for emergency mid of December at 11:30pm when the weather was freezing cold because the boiler stopped working I travel to Australia during Christmas time and I called the agency several times and email them before I left to arrange someone to come to fix the boiler as soon as I come back which it was the 4th of January When I come back nothing happened house was freezing cold no hot water and the agency replied that the owner didn’t response which is surprising I called the same day I arrived many times and no one replied to me until the end of the day I called them and I was telling them that I’m not going to pay the rent for this month as the house wasn’t suitable to leave in I had to call my friend to come to get the water working for me and because of the cold weather and the cold water I used I had to go for emergency and I had chest infection 2 days after they reply and arrange someone to come and fix it a week of my arrival They do terrible service people are unprofessional to deal with situations and they put everything on the owner of the property which is not true Avoid this agency and I wish my landlord read my review because I am sure he is a great person as I was at the same property since 2016

Aseel · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Had a great experience with DJ alexander for getting me and my partner our first house together so smoothly. Many thanks to the amazing service provided by Laura Mctaggart, who helped us throughout our application from the beginning and making sure we get all our documentation done properly and efficiently. Huge thanks to laura for bearing with us throughout the process and being there for us for any queries or issues any time of the day. Indeed a 5 star service💯

Ak · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

This review is dedicated to the wonderful Diane Harte! Diane has went above and beyond when helping us find and (very quickly and efficiently) secure our lovely flat in Glasgow! Diane is full of knowledge and is an amazing asset to the business, everything along the way with Diane was smooth and gave us the utmost confidence in her ability to share information on processes and our move in. Thanks so much for all your help Diane, we are massively grateful!

Aaron · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

As I am not originally from Glasgow I was unsure on the area that I was looking to live in. Stephanie provided me with fantastic information and guidance on the process of renting and general information on the area. Unfortunately the flat I viewed was not for me, however the information and guidance from Stephanie was outstanding. I would recommend DJ alexander to All.

Ewan · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Terrible company, throughout our tenancy we have had multiple issues with the flat that have been reported but not assisted with, we moved into the place where there were countless dead flies and cat hairs assumedly from the previous tenants everywhere that WE had to clean up. I'm writing this review as I have just moved out, and now they are attempting to extort us of a minimum of £60 for cleaners to clean a few soap marks and tissues that were used to clean the place FOR them aswell as some marks and hairs left from the PREVIOUS TENANT. We called them to try and understand why a cleaner had to be sent out for such a minimal clean up job ASWELL as the fact that we didn't receive similar treatment when it came to moving into the property. All we received in return is an unhelpful, rude woman that was in an essence revelling in the fact we had to pay this ridiculous bill. And on top of all of this, it costed £735pcm to live in a rinky dinky flat in glasgow. Would not recommend, they will extort you for any chance they can get and blame you.

Harry · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Honestly couldn't even find a place to start with how bad our experience with this agency has been. I don't know if it's because we are on the younger side (20 and 21) and look like we would be too scared to talk back or if this is just how they treat all their clients but DJ Alexander have, from the moment we first submitted our application to the moment we got our keys, been nothing but rude, unprofessional, unhelpful and downright accusatory in their approach towards us. They use predatory tactics such as nonsensical deadlines halfway through your workday for submitting documents that they only informed you the morning of, threats of annulling your application if you fail to deliver documents which we expressed we needed more time to acquire, etc. Emails to our guarantor were sent to my partner despite them having all necessary contact details, sometimes emails to my partner were sent to me and vice versa, or only one of us would receive information necessary for both of us to proceed with the application and would have to forward everything between ourselves. When I enquired when exactly we would be getting our keys as somebody was meant to contact us to discuss a date, I was simply told when my appointment was with a date and time already decided without my input. I had to find cover for work and did not appreciate this at all. At the appointment I felt the purpose was not to help me learn everything I needed to know about my new home, but rather to scare me about what would happen if I stepped out of line. Supposedly over 100 pictures were taken of the flat (this was emphasised to me MANY times as though to say "so don't even try to fool us about anything you change here") and I was told I would be sent a link to access this later, but no such link ever came, not to mention the whole issue we had with only being told we weren't allowed to paint AFTER getting the keys despite being initially told the landlord was lenient and it shouldn't be a problem, and then continuously trying to enquire about it throughout the application process and being told they had yet to hear from the landlord about it. All of it left a sour taste in our mouths and to anyone wanting to apply for a rental property with this agency i would say just save yourself the trouble. The only good experience we have had is that there was a leak coming from the toilet and that was very quickly sorted, but otherwise everything left us incredibly stressed in a time when we were already anxious about finding a place to live.

Kat · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Been searching for help letting a Glasgow flat while I'm down south. Didn't hear anything when I used their forms but once I emailed directly I got a response straight away from Aaron. Aaron was incredibly helpful, friendly, and responsive and he assisted me in arranging viewing appointments long-distance. I definitely recommend getting in touch with him if you need special arrangements for viewings.

Karen · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I had an issue with a leak in my room and despite the work taking a bit longer than I would of hoped for, the maintenance co-ordinator Mark Graham was absolutely fantastic. He helped me resolve the issue as quick as humanly possible and was very responsive to my emails. he was very understanding and had great customer service skills. I was kept up to date throughout the process and felt that my issue was being dealt with as fast as possible. Mark is a credit to DJ Alexander.

Paige · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

At 1st, i was a bit suspicious of renting with DJ Alexanders with the negative comments I have seen. Trying to get a viewing was difficult and i had a few appointments cancelled on the day. When i got the viewing the Property Manager Imran, explained to me why they were cancelled which is understandable. (If the LET has been agreed there is no point of continuing with the viewing.) I applied for a few properties and some I got rejected which was no part of DJ Alexander's, it was this the landlord's decision. After being accepted by a property, I have successfully moved in.When the key handover/ Check-in happened, Imran showed me how to use the heating systems and which right department to contact if there were any issues.

Atique · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

I have just had new tenants move into my flat here in Edinburgh and I am so impressed with the way D J Alexander have dealt with the whole process. In particular, I would like to thank Evie Hunter who personally dealt with the viewings and maintenance issues with the flat. I live abroad and Evie looked after the whole process in my absence with such professionalism and dedication and her communication with me was superb. She is a real asset to the company and I can’t thank her and all at D J Alexander, enough. I feel my property is in good hands. Keep up the great work Mark MacRae

Mark · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 4/5

Trustpilot

Good responsive team

Helpful in the tenancy process.would be great if the wait time for maintenance work is less.

Dinesh · 12 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

End to end process was very smooth.

End to end process was very smooth.Good communication, documentation

Miss · 12 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Prompt response on all enquiries

Prompt response on all enquiries, swift reply to mails and above all the staff's professionalism was awesome.

Ifeyinwa · 11 June 2023 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Throughout my experience

Throughout my experience, I have consistently encountered straightforward procedures that facilitate a smooth letting process. Francis Albert was highly personable and supportive and provided exceptional assistance and guidance. Her friendly demeanour and helpful approach greatly contributed to my positive experience.

Mrs · 11 June 2023 · DJ Alexander Aberdeenshire