DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 4/5

Google

I'm not writing this feedback just because I got a house from DJ Alexander. but overall service experience and courtesy of handling customers, prompt action on customer queries is expressive and worth appreciated. Being one of the larger letting agencies in the city they managed to get end to end process streamline which help customers life easy appling and documentation processing one of the best parts is their staff, they are well experienced and very prompt while helping their customers. I would like to thank you Laura Mctaggart & Derek Rowland for your great service during my tenant application process.

Bhaktiram · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

As a landlord, I've been extremely disappointed with the level of service delivered by DJ Alexander. Most recently they have been failing to carry out the regular property inspections which are supposed to be part of the "fully managed" service I've been paying for. Failing to carry out these inspections means maintenance, cleaning and tenant issues are not being discovered until after a tenant vacates the property. This results in cleaning and repair costs that can't be recovered from the tenants and long void periods, while the properties are put back into a habitable state. This is just one of the multitude of failings I've experienced while DJ Alexander have been managing my small portfolio, but by far the most serious and unprofessional was when they recently tried to wriggle out of honouring their "Rent Protection" scheme when one of my tenants fell into arrears. DJ Alexander were happy to take my monthly Rent Protection premiums, but when I needed to rely on the protection of the policy they sold me and the features laid out in the marketing material, they were less keen on paying my claim. I'll be moving my portfolio to a more professional and less expensive organisation. My advice to you, if you're a landlord, is too also find someone else to look after your property.

DAVID · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Just rented a property via DJ Alexander. The Property Manager, Harry, ensured that the process was effortless and seamless. Once the flat was secured Christin efficiently got the documentation needed to finalise the Agreement ready for signature. Quick responses to emails from both. Overall great experience and a personal Thank You to both Harry and Christin for making my search hassle-free.

Muhammad · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Terrible experience as a landlord. Appalling communications from these agents. It took them almost three months to get a tenant in our property, the longest we've experienced in over a decade of letting property. The tenant ended up contacting us directly to arrange the tenancy in the end because they couldn't get a response from DJ Alexander. As a landlord I would not recommend this firm at all and will not be using them again in the future.

D · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

Flat hunting with DJ Alexander was overall very good. Being one of the larger agents in the city, their process is very streamlined. Their contracts and their information gathering process is fair and comprehensive. The best part of dealing with them was definitely their property agents. Looking around properties managed by them was fantastic because they were so incredibly friendly and very knowledgeable. We were in contact with an agent called Natalia who couldn’t have been nicer or more professional. She was excellent at helping us get the flat we wanted. There were a couple of downsides though. They only accept inquiries via RightMove which is a bit odd. I also found their phone lines very difficult to get along with. Twice I had to wait over half an hour on hold to get through to an operative on a weekday which is rough. I’m yet to experience how they handle existing and leaving tenant issues but for now, as a new tenant, they’ve been great.

Evelyn · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

We ended up having to pull out from the tenancy so I can't speak to the rest of the experience with DJ Alexander, but there were a couple of hiccups on their side in the process of getting us approved. However, once we were approved, things went well. We worked with Laura McTaggert, who was extremely helpful (5 stars!). She provided all of the documents and certificates for the property upfront, answered my questions or asked others if she didn't know (they were also helpful), and she was very prompt and kind. Laura continued to be helpful and kind when we had to pull out of the tenancy, which was just as appreciated. Pulling out of the tenancy was simple to do and the partial deposit we'd paid was refunded.

Jessica · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Very reliable company. Carol and Giulia helped me out in securing apartment and moving in after 6 months of rigorous search for house in Edinburgh. I almost gave up but they renewed my hope and my family’s. God bless Dj Alexander and most especially their wonderful agents I mentioned above. Guys, trust them always.

Adegoke · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Rating only, no written review.

Naman · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Rating only, no written review.

Xristos · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Rating only, no written review.

Hammad · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Disgraceful.

Holly · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Not a lot of communication. Much preferred fineholm

Marie · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Worst experience. People are not responsive. Need to follow up multiple times before we can get any issue fixed.

Shweta · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

I don't think I have came across a worse agency than this. No response to many enquiries made about different properties and it is virtually impossible to get ahold of them. Worst service ever.

Marijus · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Terrible agency. Mistakes made throughout process. Rude customer service. Awful experience for tenants.

Sophie · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Had the pleasure to deal with Caroline regarding a rental property. On this occasion she wasn’t able to help me, however she could not have been more helpful and would highly recommend her.

Stephen · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

It is really sad that they do not allow people from outside of UK to apply. People can easily state their official documents for renting online which is very common in many countries. I have found their approach very discriminatory.

Hasret · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

I used this agent before but feel disappointed so I left, and they did not follow up after the last tenant and didn't allowed my claim as they stop replying. feel very disappointed, so stay away from this agent !!

Erolex · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 5/5

Google

Just got an apartment with D.J. Alexander and I met with Diane the representative who hosted me in an awesome way, very pleasant and willing to listen to any questions asked and responding in the very best of ways to do so.

Oyekunle · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Driver of one of your emblazoned minis tried to run us off the road in East Kilbride then proceeded to stick the finger up in a show of complete arrogance! I can assure you, you wouldn't have been so brave had we both been out our cars. If that's the kind of people you employ, I wouldn't dream of using your service.

Big · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Avoid at all costs unless you want to lose your deposit. Wish we had read reviews and reconsidered. Heavily pressure you to take out their “professional cleaning services” and take your deposit if you dont. Flat wasnt even clean when we entered, locks didnt work, door handles broken leaking radiator and washing machine nearly caught fire!

Ailish · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

I honestly have no idea how DJ Alexander are as a letting agent, as every single one of the 20+ properties that we've expressed interest in and had a viewing booked in for has been cancelled. I understand that it's a very busy market right now but one would assume that everyone who is booked in for a viewing would at least get that chance. Never mind, plenty of other letting agents who don't treat with you with this level of disrespect.

Toby · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

The most redundant flat viewing service ive ever came across. People have lives and work. I dont have hours on end to keep asking for flat viewings. Try and phone and you wont even book me in when I'm available. So you can milk people for overpriced flats but it's not cost effective for you to take the time to show me it. Awful attitude.

RS · 12 June 2023 · DJ Alexander Glasgow

★★★★★ 1/5

Google

Entire booking process is too slow. I was a reliable applicant who should have been fastracked. Why am I only receiving viewing opportunities weeks after the application? I found a property with an agency that got in touch with me right away, the way Rightmove listings should work. I urge you to rethink this obstacle.

C · 12 June 2023 · DJ Alexander Glasgow