DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Google

My experience with this agency has been awful so far. No one ever picks up the phone or replies to voice messages, and no one replies to email requests either. It's very frustrating as they seem to have the vast majority of rental properties available in Edinburgh, yet they don't really post photos of the properties (or too late), and make it impossible to even book a viewing. I'd give them 0 stars if I could.

Kat · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Absolutely abysmal and would post a zero star rating if it were possible. This letting agency managed a property for my family and couldn’t have been less professional. No one there knew what was going on at any given time, communication was extremely poor (it’s not possible to call them and you are at the mercy of the staff being in the mood to respond to emails), they didn’t bother to market vacant rooms for unacceptable periods of time, and they didn’t bother to let us know the council was chasing payment for council tax until A COURT ORDER WAS ISSUED. Avoid at all costs.

Jennie · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

If i could I would have given 0 star. Guys, take a picture of your contract from the moment you sign it because when you will leave the property upon check out they will tell you they need to investigate before to give back the deposit back and they take advantage blaming you for issues that were already reported in the contract. They sent me and email with the issues where already in my contact and saying I had to pay for it, thank god I had the copy of the contact so they had to give me my deposit back . Also I had a maintenance issue and Mr. Kjartan Behm hanged up the phone and when I tried to call him back he was not answering on purpose. BE REALLY CAREFUL WITH THEM.

Floriana · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

DJ Alexander have cost the owner of a property tens of thousands of pounds due to their inability (or unwillingness) to deal with a major roof leak - the property will now need to be overhauled. They have poor communications, their staff doesn't seem to stay on for more than a few months (who can blame them) and their negligence is harmful to the health of tenants and finances of landlords. Avoid at all costs!

Apolemia · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Posting a review in an attempt to get a response (given you are completely unresponsive to emails and phonecalls). We have been without a toilet seat since May 2022 (4 months ago). Do not use this agency if you can avoid it - they treat tenants like dirt on their shoes. Please reply or acknowledge our emails before this is taken further.

Shona · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

I’ll give a 4star because I’m going to talk on the application process and come back to give another review once I’ve moved in. I’d say the experience was a great one and smooth. Carol Clark was in charge of my application and every form of communication was through an email which was attended to on time. Every questions and doubt was answered. Carol made it easy for us. Thank you

Amidat · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

We moved to DJ Alexander from Braemore as part of the take over and it is good to see that the poor service we were getting from Braemore lives on with DJ Alexander. Tenants are left hanging and waiting for repairs and the landlords are allowed to leave things dragging for weeks. Anyhow when rents are due an increase this is for sure not being held up! This is now weeks we have been waiting on repairs, contractors have been in and nothing. The maintenance team, the contractor and the us the tenants are left in the lurch because no one at DJ Alexander is willing to make things move, obviously landlords are kings!

Michael · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

My wife Christine and I would like to thank Laura Mctaggart for her help and support when we were applying for the flat we are now in. We are not very good with IT and her patience and kindness was very much appreciated. A real credit to the company. Thank you so much.

Joseph · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

I wish I could leave no starts because they don't deserve even one. Absolutely the most unprofessional people I have ever known. I have booked 3 slots to view 3 different flats with them and none of the times did someone actually show up. One of the times me and a big group of people were all waiting outside trying to contact them and see why they are incredibly late only to find out (after being on hold for AGES) that the property has been let and nobody did their job to call us and cancel the viewing. Absolutely lazy and unprofessional people. Nobody does their job in this agency and nobody has any idea how to communicate with actual people. Definitely do not deserve the fees that landlords pay to them to advertise their properties. Did not even appologise all three times that nobody showed up. I wouldn't trust this agency.

Viki · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

I implore you to take a quick read before wasting your time with DJ Alexander. We applied for a viewing of 19 Cumberland Street on the 4th of August. Travel costs were high but we thought we had to bite the bullet. £97 to come from Hertfordshire. 3 days before our booked viewing, it was cancelled. The landlord had given it to his friend, not quite nepotism but close enough. Money gone and non refundable. We advised that DJ A. should blacklist this fool, for wasting prospective tenants time and money. Time went by. My partner and I see the same flat up again, as the inconsistent landlord couldn't make it work with his friend. Fool me once, shame on you. Fool me a second time and the shame was on me, and DJ Alexander just sat back and watch us take our futile chances on what we thought was a flat that was worth the useless landlord. They should have told us it was back on the market, and we should have been first in line, but nay. Eventually we got a viewing. It was off the books due to a so-called system error. 12.30 Monday the 15th. "It's in Jamie's diary". But alas, Jamie was not to be seen, as my partner's mother waited and waited. I called and was furious at their incompetence. We gave them one last chance. 3.30. Come then. When he arrived 5 mins late, we took the viewing. As I am writing this, I have just found out that the flat was let. This was the worst experience dealing with an agency. DJ Alexander make deals with the masses and could never contain their attention to one prospective client. I was the fool. I was the fool... I implore you. Seek other agencies. DJ Alexander and the Landlord/Ladies they represent will not serve you best. Good luck. It's a jungle out there, and DJ Alexander is merely the parasitic fungi that you see in those freaky documentaries... you know the one where mushrooms grow out of ants' heads? Yeah. Not great.

Leon · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 3/5

Google

We have recently rented a flat in Edinburgh marketed by DJ Alexander, searching over a period of 3 months in Summer 2022. All the staff we dealt with by phone or when viewing were as helpful as possible. However, their office admin and systems weren't up to the job and seem to have been over-stretched. This resulted in a higher than acceptable number of mistakes in letting details, booking viewings and arranging access. This is probably due to the disruption of recently being bought out by private equity, increased due to our search coinciding with the peak period for student lettings.

Duncan · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Tried recently, without success, to contact DJA about viewing a number of properties to rent. Total waste of time. My husband had rented properties from them in the past and towards the end of our dealings with them (Rob Trotter in particular) their attitude became totally unacceptable. I was recently looking for a new flat to rent in Leith for myself. They seem to manage the majority of properties in this area. However despite our earlier problems I was looking for a 1/2 bedroom flat and found a lot of the properties I was interested in were DJA managed and many were exactly what/where I was looking for. I couldn’t count the number of times I called and emailed to register my interest, all to no avail. I’m not sure if it’s my surname that’s the reason (we didn’t exactly end our dealings with DJA on good terms ). There were many issues with our tenant/letting agent relationship, mainly lack of response from them. We rented 3+ properties from them over a period of more than 6 years. Some in joint names others solely in my husbands name. I suspect they still hold our details on file and when either my husband or I contact them a red flag comes up when they see the name Shaw. If that’s the case then their professional conduct comes into question. I would never again use, or recommend DJA, to any of my friends and family as having read many reviews, it seems others have also experienced the DJA treatment lol.

Sheila · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Unfortunately DJ Alexander seem to be the dominant letting agent in the areas I am searching for properties. The process to arrange viewings is truly awful and it’s impossible to know if the property is available or not. No telephone numbers to speak to a letting agent. I’m considering both rentals and purchase but funnily enough you can call if you wish to buy a property. Seems to me like they know they get enough interest in lettings that they don’t need to bother communicating with people.

Chris · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Had a great experience with dj Alexander. They were super helpful and quick with my rental application. I’ve rented from many different landlords before and I found they replied so quickly at DJ Alexander. Thank you Dionne and Francis!

Elisa · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

This is a review for Norman who is the Maintenance Coordinator. My boiler was faulty, and the issue escalated, and especially at this time where it is in the minus figures for temperatures , a cold home with not heating or hot water is a big Issue. He helped keep me calm, he went to every effort to ensure that the issue was on its way to be fixed. He brought me out of a panic attack and actually enabled me to feel comfortable to go to work. He is amazing

Venture · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Absolutely shocking! I'm not one to write reviews, especially bad ones. However my experience with dj Alexander has been so appalling I had to send out this warning. They are rude, unhelpful and just tend to lead you on a wild goose chase. I lost 3 other flats because dj Alexander kept losing my email and replacement tenants sensitive information. They would not take responsibility even though I had emails to show dates and conversations with completed relevant forms with their own staff. This company needs to be held accountable by their governing bodies and I will make sure this happens. I don't know how dj Alexander has managed to become such a big company with all their lies and deceitful behaviour. The management don't take responsibility and the young people attending their phone are just so defensive and rude as soon as you explain your situation, it's ridiculous! No such thing as customer service or empathy or even professionalism in this company. At least in the Edinburgh branch! It's all pleasant and nice at the beginning but once they've got you, you're done for! AVOID RENTING WITH THIS COMPANY!!

Abdul-Rahim · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

One of the only agencies that actually responds to email XD During the process of acquiring the documents, the agents were super helpful and patient considering this was the first time I had to rent a flat. Only note would be the website used for the documents and stuff... it wasnt the most helpful considering the limited options it gave you, still the agents compensated that part perfectly, managing to help me

Dario · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Breamore was bad enough, but when DJ Alexander bought it, the services are even worse. I do not agree that they can cancel a repair/maintenance ticket on their end (without any communication) as they do not have a contractor to carry out any work or inspection resolve a faulty appliance. In any event, the ticket should remain open until the faulty appliance is repaired as the Property Manager/Agent is obliged to fulfil the maintenance services and the date of registering such faulty appliance should be recorded. They are simply manipulating the system to give good statistics. Avoid this, please, landlord and tenants.

Grace · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Have had a very bad track record with DJ Alexander when it comes to repairing issues that have come up in our flat over the last few years. Generally with larger issues, they have taken far too long to deal with problems while not keeping us in the loop when delays came up. Their staff seem overworked to the point of not being able to have the time to keep in regular contact with their tenants. Do not recommend

Squashyhex · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Great experience while I was searching to let properties in Edinburgh last month. A lot of viewings were offered and I did end up getting my applications accepted. Laura Mctaggart and Bayanaa Jambal made sure my process went through smoothly and hassle-free.

Nikhil · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

Overall, we had a pretty good experience as tenants. The reason for the four stars is that we were trying for over a month to find a flat. Other than that, both Paul Hyett-Czompo and Juanita really supported us until we actually moved in to our new flat and they also moved the move in date earlier which was really convenient for us! Thank you so much DJ Alexander.

Μαρια · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 2/5

Google

Not great with students Cancelling last minute viewings Following my review o was contacted by the agency and got more help. They did look into my case and promised to help us more. It has to do with the fact that landlords are being picky about students and they prefer professionals and tourist more.

Christina · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Looking for a property via Dj Alexander is an absolute nightmare. Agents do not show up to viewings. One of my viewing’s time was wrong because of their mistake, and the manager asked me to pay for a taxi to allow me to match the time they had on their online system. They do not reply to calls or emails. Meetings get cancelled without notice because viewings overlap with other agencies. If you are looking for housing in Edinburgh, save yourself some trouble and never use their services.

G.Cøld · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

DJ Alexander have been excellent in their flexibility and helping myself and my partner find a flat to rent as quick as possible in the centre of Edinburgh. Imran Iqbal our property manager is always quick to reply to our emails and supports us with queries to our landlord. I would definitely recommend to others

Alex · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)