DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Google

I am disappointed. Lack of contact. No dates available for four weeks. When I see your logo on the rental offer, I know that I can do nothing. A company of poor quality.

Anna · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Good experience with change of tenancy, they responded quickly to enquires and were very on it and helpful with the process. Also responded quickly to a maintenance request after moving in.

Rachel · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Very professional outfit. All staff I met are welcoming and punctual. Excellent onboarding experience which made things very smooth. Would definitely recommend.

Allan · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I've been a DJ's tenant for 15 years and find the lease signing team: Lauren Edmond Laura McTaggart Taylor French Yasemin Emek Maisie Kidd Dionne Carter Carol Clark Carole Syme Anita Ross Christin Hunte Chloe Alexander Sandie Whyte Chloe Maxwell Amaani Ely Lee Charlton All to be extremely helpful and friendly.PositiveResponsiveness, Quality, Professionalism

Lee · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 4/5

Google

Grew impatient and left DJ Alexander a bad review. Then the customer service actually got in touch and offered a solution. Thus so far it's been a positive experience.

Alex · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

This is the great place to find a home. It helped me a lot with TenantApp to book my all viewing and reminder. This was a great experience to find a home with DJ Alexander during this crises time. Thanks a lot DJ Alexander Team

Maneesha · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

the worst agency I've ever dealt with, every thing that is urgent to be replaced, I've been waiting for over 2 or 3 years!!!! And I have to pay for the apartment on time, These are jokes, not an agency!!! no responsibility

Anna · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Asif was my agent at DJ Alexander and couldn’t have been more helpful or friendly. We couldn’t find the property I was after but I wouldn’t hesitate to reach out to him again or recommend to friends. Thanks Asif

Lorna · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Just signed lease for upcoming year and one of the flatmates had an issue with their guarantor - Laura Mctaggart was incredibly helpful and explained everything so we weren't panicking!

Molly · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I live in a neighbouring flat to a DJ Alexander property where the postman accidentally delivered my passport while nobody was residing in the property. Imran came the same day with keys to access the property. Louise and Imran were so quick to help me retrieve my documents in time to start my new job. I couldn’t of done it without them, thank you!!!

Kate · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Unprofessional, unreliable and slow to react. No one answers the phone, regardless of the department you’re trying to call, they take almost a month to reply to one’s enquiry and just as long to send someone for repairs. There doesn’t seem to be a property manager anymore because different people reply to messages. They don’t care about their tenants and they seem overwhelmed with the amount of requests they get now that they merged with Braemore.

Sdali18 · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

As a tenant, they are very difficult to deal with. I have found them unsympathetic to tenants needs regarding references even though I have been renting from them for years. Very disappointing. Now I am in an extremely vonarable position. I strongly recommend not using this company.

Ilovedogs · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Shockingly bad customer service from this Letting agency. Have had a toilet broken for three weeks in an apartment that I am currently renting. The new ticketing system for repairs is dreadful and goes unanswered for two of said weeks. Then when chasing on the phone had frankly rude responses from an Aaron saying that "maybe" i'd get a resolution in the near future.

Tayo · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

The team at DJ Alexander have helped me tremendously during a tough time. From the viewing with Sal to the application with Yasmin and the support from Louise and Nikki, you can tell this is a family run business with family values. Can't recommend the service enough!

Harry · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

I have just spoken to Aaron Ord about a problem with my property. Aaron has been a pleasure to deal with and has been very helpful in moving the problem forwards. I am hopeful that due to his help it will be resolved today and we'll have a happy tenant.

Isobel · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 2/5

Google

I would have given a five star review for anytime from 2006-2021 ish and recommded to anyone highly. Then it seems they made changes to their systems (unannounced) and it's gone completely downhill with mistakes in accounting to my detriment (twice, luckily I noticed both times), slow communication, a lack of grace and accountability for mistakes and unexplained delays to payments. It lacks the personal touch and care it once had.

Jamie · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Honestly I can't praise Imran Iqbal and Christin Hunte from DJ A enough. I explained to Imran my current situation and that I was very interested in a particular flat. On that same day he agreed the let on behalf of the owner and Christin sent me the letting contract to sign as well as the referencing portal to upload them. By the next working day, it was done! Honestly can't recommend enough. 10/10 Thanks Imran & Christin!

Francis · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

The most useless estate agent out there. My friends and I have contacted them via email multiple times regarding rental properties this summer and the last for our third year of university and we are yet to hear back from them. If you are looking for a company that actually cares about potential clients then stay as far away from DJ Alexander as possible

Dylan · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Almost impossible to get through. Emailed customer service said they’d get their team to phone back but no luck. Contacted about a property first thing this morning which only got advertised 8pm last night. Apparently fully booked despite calling first thing in the morning and emailing last night itself. Women on the phone sounded like she could not be bothered. Have contacted about multiple properties but no answers. Other estate agents much better.

Tariq · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

Agreed to move into our property three weeks ago. Have been handed the property today with no working boiler, no hot water, property filthy and hasn’t been cleaned. On my 7th call of the day to be told nobody can do anything and think it’s ok to hand over a property and leave their tenant with no hot water the whole weekend. Boiler hasn’t been checked prior to handing over keys, fire places stuffed with blue ikea bags covered in filth.

Barrie · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

Working with DJ Alexander has been an absolute pleasure. I have found the client relationship team to be excellent to work with - They are prompt at replying to messages or addressing any concerns/queries. I highly recommend this agency group.

Lou-Ann · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

As an owner had to query why no inspection been done on my let property... Was given a date but 11days later am still awaiting a report on said inspection. Queried with tenants, & inspection not carried out till 5 days later than promised & DJA would not give them a time slot, so someone had to stop in all day waiting for inspector to come. Fire alarms were not checked & makes me wonder what else has been missed. THIS IS NOT WHAT I PAY A MONTHLY MANAGEMENT FEE FOR! Would certainly not recommend them as factors.

Ethel · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Google

After struggling to find a property to rent in Edinburgh, property manager Imran helped us to find an ideal property that suited our budget and location. Imran was very attentive in terms of communication & our move in was as smooth as possible as he met us at the property to ensure we knew how everything worked within the property & that we were completely satisfied. Overall I would definitely recommend DJ Alexander as a letting agency, specifically Imran as a property manager. Thanks to him we are settled in a lovely property & couldn’t be more grateful.

Erin · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

My experience with this agency has been awful so far. No one ever picks up the phone or replies to voice messages, and no one replies to email requests either. It's very frustrating as they seem to have the vast majority of rental properties available in Edinburgh, yet they don't really post photos of the properties (or too late), and make it impossible to even book a viewing. I'd give them 0 stars if I could.

Kat · 12 June 2023 · DJ Alexander Edinburgh (John Cotton Centre)