5/5
GoogleRating only, no written review.
Agent replied · 13 October 2026
Thank you, Alireza, for this excellent review. We appreciate your review.
Trusted Agent profile
DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more
★★★★★
3,030 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,030 reviews on two platforms, rated 3.9 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
DJ Alexander's five offices, most reviewed first. Each has its own page.
- DJ Alexander Edinburgh (John Cotton Centre)John Cotton Centre, 10 Sunnyside, EH7 5RA2,102 reviews · 548 on Google (3.2)115 in the last 90 days
- DJ Alexander AberdeenNeo House Riverside Drive, AB11 7DG1,970 reviews · 422 on Google (3.4)93 in the last 90 days
- DJ Alexander Glasgow303 Byres Road, G12 8UQ1,717 reviews · 282 on Google (3.1)104 in the last 90 days
- DJ Alexander Edinburgh (1 Wemyss Place)1 Wemyss Place, EH3 6DH1,645 reviews · 111 on Google (4.0)112 in the last 90 days
- DJ Alexander Aberdeenshire20 High Street, Kemnay, Inverurie, AB51 5NB1,586 reviews · 37 on Google (3.7)94 in the last 90 days
Latest reviews from every DJ Alexander office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleShow up late, show up with the wrong keys, don’t respond to you. Very unprofessional
Agent replied · 13 October 2026
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. We always aim to deliver the highest standard of service, and we take feedback like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further. You can also find details of our formal complaints procedure on our website. Thank you again for raising this with us.
5/5
GoogleI love how professional and smooth everything went and I love my new home.
Agent replied · 13 October 2026
Thank you, Steven, for this excellent review. We appreciate your feedback.
1/5
GoogleTerrible service, not helpful
Agent replied · 13 October 2026
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. We always aim to deliver the highest standard of service, and we take feedback like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further. You can also find details of our formal complaints procedure on our website. Thank you again for raising this with us.
5/5
TrustpilotGreat Service from Anna Scott
Great Service from Anna Scott. Prompt, on time and kept me informed. Thank you
Agent replied · 23 September 2026
Thank you, Gordon, for this excellent review. We will pass this onto Anna and the Team.
4/5
TrustpilotDJ Alexander
All of the staff who have helped me at DJ Alexander were excellent. Recently, Leah Low has been helping with my rental property and she has been very kind and efficient. Sometimes, the company’s systems don’t always seem to connect well, but their staff are very friendly and helpful.
Agent replied · 23 September 2026
Thank you, Mrs Hawkey, for this excellent review. We will pass this onto Leah and the Team.
5/5
TrustpilotGreat viewing experience
Connor was a great help in the stressful process of looking for a new home. He was on-time for our appointment, answered all questions honestly and truthfully and made a great job of guiding us through the process to have a successful application. We look forward to our new home and hope it's not the last time we interact with him.
Agent replied · 23 September 2026
Thank you, Gabriel, for this excellent review. We will pass this onto Connor and the Team.
5/5
TrustpilotConnor Quinn was a very good
Connor Quinn was a very good communicator and he really made me feel like I go could to him for everything flat related. He is also very friendly!
Agent replied · 23 September 2026
Thank you, Felix, for this excellent review. We will pass this onto Connor and the Team.
1/5
TrustpilotPoor condition, poor complaint handling... avoid!
We had an awful experience renting through DJ Alexander. The property was handed over in a condition we considered unacceptable, including recurring mould, and numerous maintenance and cleanliness issues.
Agent replied · 23 September 2026
Thank you for taking the time to provide a review. We’re sorry to learn about your experience. We always aim to deliver the highest standard of service, and we take reviews like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further. You can also find details of our formal complaints procedure on our website. Thank you again for reviewing us.
5/5
GoogleYou can find nobody more knowledgeable, conscientious and kind as Leandra from the Sales department in Edinburgh. She was so helpful and positive that it made an otherwise stressful situation much easier to get through. My issue wasn’t even sales related but that didn’t make any difference to her! Exemplary customer service.
Agent replied · 11 October 2026
Thank you, Charles, for this excellent review. We will pass this onto Leandra and the Team.
5/5
GoogleI had an excellent experience working with James and Abby on the sale of my property. The whole process was handled smoothly from start to finish, with clear communication, great advice, and a very professional approach throughout.I was delighted with how quickly the sale was secured and with the strong final figure achieved. Their knowledge of the Edinburgh market and their commitment to getting the best outcome really stood out.I’d happily recommend James and Abby to anyone looking to sell in Edinburgh, first‑class service and a fantastic result.
Agent replied · 11 October 2026
Thank you for this excellent review. We will pass this onto James, Abby and the Team.
5/5
GoogleD J Alexander were amazing, and my experience with them was first class. Thank you so much for everything you did for me.
Agent replied · 11 October 2026
Thank you, Angie, for this excellent review. We appreciate your feedback.
5/5
GoogleWhat an amazing experience I had selling my Edinburgh flat with DJ Alexander. After several valuations from other estate agents, with a lot of negativity about the current market, Sarah was a breath of fresh air with her positivity. And true to word, the team worked hard to get some great marketing for the flat, and Abby helped me with the viewings, making sure everything was in order. Communication was amazing, and I really couldn't have asked for more. Big credit to Sarah, Abby and the team that supported me.
Agent replied · 11 October 2026
Thank you, Millie, for this excellent review. We will pass this onto Sarah, Abby and the Team.
5/5
GoogleSold my previously managed property through the Sales and Marketing team. Very professional, they were able to progress things in a timely manner and give regular feedback on progress which was much appreciated. The whole process went remarkably smoothly. I would recommend using their services.
Agent replied · 11 October 2026
Thank you David for the kind words and great review. Stephen, Sara and our team was very happy to assist you with the sale of your property, so thanks again for instructing us. Best wishes, Melinda, Director of Sales.
5/5
GoogleAbsolutely first class service, I can not find fault in any aspect of this purchase, thank you!
Agent replied · 11 October 2026
Thank you, Ken, for this excellent review. We appreciate your feedback.
5/5
TrustpilotReally impressed with the communication…
Really impressed with the communication from Gemma at DJ's. Been a massive help to me and the tenants.
Agent replied · 23 September 2026
Thank you, Ron, for this excellent review. We will pass this onto Gemma and the Team.
5/5
TrustpilotAll the staff were very nice and swift
All the staff were very nice and swift, and made the application very smooth. Especially Cameron Lindsay who was very helpful and friendly.
Agent replied · 23 September 2026
Thank you, Jonny, for this excellent review. We will pass this onto Cameron and the Team.
1/5
TrustpilotSevere Mould, Ignored Repairs, and Breached Privacy
We had an absolute nightmare experience with this agency. We rented a house for £4110/month (2 single 2 double bedrooms) outside the town centre, and after moving in, we realised the house was full of mould, dirty, and had broken fixtures. It caused us health issues, and despite contacting the agency multiple times, we ultimately had to give notice to leave to protect our health. Their communication and customer service are incredibly poor, and they even breached the privacy and access rules of our contract. I highly recommend landlords and tenants stay away from this agency unless you want a terrible experience where your health and privacy are not respected. I have attached pictures of the conditions below.
Agent replied · 23 September 2026
Thank you for taking the time to provide a review. We’re sorry to learn about your experience. We always aim to deliver the highest standard of service, and we take reviews like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further. You can also find details of our formal complaints procedure on our website. Thank you again for reviewing us.
5/5
TrustpilotMaintainance of property.
Imogen Woods our Property Relations manager, dealt with our issue in a positive, prompt and efficient manner.
Agent replied · 23 September 2026
Thank you, John, for this excellent review. We will pass this onto Imogen and the Team.
1/5
TrustpilotSevere Mould, Neglect, and Unlivable Conditions, Avoid at All Costs
Renting through this agency has been an awful experience. We moved into the property and found severe mould issues, filthy conditions, and broken fixtures throughout. I did manage to remove mould myself initially - I just could not stand it and agency was taking forever to fix it, but because of underlying neglect and damp issues, it is already aggressively coming back.
Agent replied · 10 June 2024
Thank you for taking the time to provide a review. We’re sorry to learn about your experience. We always aim to deliver the highest standard of service, and we take reviews like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further. You can also find details of our formal complaints procedure on our website. Thank you again for reviewing us.
5/5
TrustpilotVery good experience
They were very good at communicating and Connor was very helpful and responded very quickly to emails too, thank you
Agent replied · 13 June 2024
Thank you for this excellent review. We will pass this onto Connor and the Team.
5/5
TrustpilotMaking it easy for first time renter
Renting a flat is a whole new experience for me and Gill Annand in the Aberdeen office has been extremely helpful. She’s kept us up to date with progress and talked us through all the ins and outs! Highly recommend.
Agent replied · 23 September 2026
Thank you for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotWonderful service from Jessica in the…
Wonderful service from Jessica in the Aberdeen office. She has always been quick to respond to any of my queries/requests.
Agent replied · 23 September 2026
Thank you, Hilary, for this excellent review. We will pass this onto Jessica and the Team.
5/5
TrustpilotAll in all, a very good service.
We have been using DJ Alexander for about 2 to 3 years now to manage our rental properties in Aberdeen, after they bought out our previous management company.
Agent replied · 23 September 2026
Thank you for this excellent review. We will pass this onto Jessica and the Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about DJ Alexander
Which DJ Alexander office has the most reviews?
Edinburgh (John Cotton Centre) has the most, with 2,102 reviews rated 4.1 out of 5, followed by Aberdeen with 1,970.
Where are the DJ Alexander offices?
The five DJ Alexander offices, by town:
- Aberdeen: Neo House Riverside Drive, Aberdeen, AB11 7DG
- Aberdeenshire: 20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
- Edinburgh (1 Wemyss Place): 1 Wemyss Place, Edinburgh, EH3 6DH
- Edinburgh (John Cotton Centre): John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
- Glasgow: 303 Byres Road, Glasgow, G12 8UQ
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
