Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleReally, really poor experience with DJ Alexander. Reported faults with the flat have still not been fixed after one year - had to fix them myself. The hostility comes across in emails and phone calls. I needed to change to a solo tenancy which they refused to do, until I asked them to directly ask the landlord. When they did they, the landlord was more than happy to change the agreement. It's frustrating for myself as a tennant, and the landlord that they are not communicating well with both sides. The threatening nature of emails is quite unnerving. I would avoid letting with DJ Alexander, and strongly advise being familiar with Citizens Advice. Several loopholes are used by DJ Alexander to undermine Tennant's rights. I've never felt so uncomfortable and unsecure in a flat - the uncertainty posed by this letting agency has left me losing faith with letting agents.
UPDATE
I left the flat in June 2023 and didn’t receive my deposit back until Christmas. They also accused me of removing a glass panel of an oven, which was not present when I first arrived. They tried to charge me for the removal of some furniture when I left, which was not removed I discovered. The flat had damp and mouldy washing in the washing machine when I arrived. The flat was dirty and hadn’t been cleaned. There was a nice infestation when we arrived. So when I was charged for cleaning when I left the flat in a better state that I rented it in, it was clear that there was an objective to claim as much money from the tenant as possible. So naturally, I disputed the extra £200+ charge on top of the refusal to refund my deposit. When staff left, my email chains and request for dispute and initiating the deposit returnwere not passed along, meaning I had to start the entire process of claiming my deposit over and over again. Shambolic service and huge stressor for months. Please, please avoid if you can. I do not blame the staff, but the company has such a poor culture of playing with money and not caring about the tenant.
Elly · 10 April 2024 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 5/5
TrustpilotI had the privilege of a lovely and…
I had the privilege of a lovely and well mannered Gemma Louise from DJ Alexander for my 6 months review from start to finish this amazing woman was top class .
Johnpaul · 9 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Johnpaul, for this excellent review. We will pass this onto Gemma Louise and the Team.
★★★★★ 5/5
TrustpilotWhat a great team that cares about the…
What a great team that cares about the welfare of their tenants. Their service is commendable.
Abiola · 9 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Abiola, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
TrustpilotGreat service from DJ Alexander
Excellent service from Sarah and Abby in the Edinburgh office in respect of the sale of our flat. They come highly recommended!
Steven · 8 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Steven, for this excellent review. We will pass this onto Sarah, Abby and the Team.
★★★★★ 5/5
TrustpilotExactly the letting agent you want…
Exactly the letting agent you want every day but also when the worst happens - they really care about their tenants and will drop everything when a crisis hits. Their primary care is keeping a good relationship between landlord and tenant and they'll do all they can when something needs sorting to break the new to me gently and ensure that everything is fixed professionally and rapidly. And, when a DISASTER happens, they're like an emergency service.
James · 8 April 2024 · DJ Alexander Edinburgh (John Cotton Centre)
Agent replied · 10 June 2024
Thank you, James, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
TrustpilotBrilliant team at DJ Alexander
Brilliant team at DJ Alexander, can't recommend them highly enough! Chloe, Evie and Lauren helped us from start to finish being very professional, very approachable and friendly. They explained everything to us and were so helpful from start to finish. It was an absolute pleasure having their support. Such a lovely team!
Linda · 8 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Linda, for this excellent review. We will pass this onto Chloe, Evie, Lauren and the Team.
★★★★★ 5/5
TrustpilotStephen was extremely helpful and…
Stephen was extremely helpful and guided us through the whole process. He was very efficient and responsive to any queries we had and made the whole process as stress free as could be hoped
Matt · 5 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Matt, for this excellent review. We will pass this onto Stephen and the Team.
★★★★★ 5/5
TrustpilotExcellent team at DJ Alexander
Excellent team at DJ Alexander. I can thoroughly recommend Stephen who has helped us secure the sale of our property in 2 weeks! Always at the end of the phone with excellent advice and amazing knowledge of the Edinburgh market.
Lucinda · 5 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Lucinda, for this excellent review. We will pass this onto Stephen and the Team.
★★★★★ 5/5
TrustpilotWe have recently marketed and rented a…
We have recently marketed and rented a property through DJ Alexander Glasgow.Their service has been excellent and they helped with the process of liaising with the new tenants when the CH failed just before the moving in date. Their marketing of the property has been professional and myself and my wife feel that they listened to us throughout this process. I feel that this has been helped by having a Paige as my client contact keeping me informed all the way. Conor who was our initial new business manager led us through the service and has been a listening ear whenever we had any questions. We live remotely from the flat so having some approachable and easily contactable has been important.
James · 5 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, James, for this excellent review. We will pass this onto Paige, Conor and the Team.
★★★★★ 5/5
TrustpilotI had a pleasant experience using DJ…
I had a pleasant experience using DJ Alexander while looking for properties as a tenant. Kieran Mooney was great, he was friendly, and patient and answered my questions in person and via email.
Kale-ab · 2 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Kale-ab, for this excellent review. We will pass this onto Kieran and the Team.
★★★★★ 5/5
TrustpilotEase of use when looking for a flat and…
Ease of use when looking for a flat and will continue to look for flats via this service as it has also been reccomended to me by family
Hamish · 30 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Hamish, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
Trustpilotamazing staff team
Rating only, no written review.
Kathy · 29 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Kathy, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
TrustpilotThank you!
Thank you to Imran Iqbal who was very accommodating with our company let; the process was very quick and easy. We would happily rent with DJ Alexander again because of how professional and helpful their agents are.
Jessie · 29 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Jessie, for this excellent review. We will pass this onto Imran and the Team.
★★★★★ 5/5
TrustpilotExcellent Service
Prompt feedback and follow up till let was agreed
Mo · 29 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Mo, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
TrustpilotEllie McVitie was very professional and…
Ellie McVitie was very professional and punctual. She also gives us advise and explain the rentals procedures and policy.Happy customer.
Ronellie · 29 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Ronellie, for this excellent review. We will pass this onto Ellie and the Team.
★★★★★ 5/5
TrustpilotThank you Ashley K ( Property Manager)…
Thank you Ashley K ( Property Manager) for all the help. You are an amazing person. You have provided an excellent servic.Thank you, DJ Alexander and Ashley K for providing a lovely flat.With Love Mo & Jer
Ishhh · 28 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you for this excellent review. We will pass this onto Ashley and the Team.
★★★★★ 5/5
TrustpilotWe had wonderful experience with Gemma…
We had wonderful experience with Gemma Louise. She was very friendly and kind full to us thank Gemma Louise and DJ Alexander
Ashitha · 28 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Ashitha, for this excellent review. We will pass this onto Gemma-Louise and the Team.
★★★★★ 1/5
TrustpilotVery poor communication & maintanance
Very poor communication.Ignoring raised issues with the flat.We have no hot water in the shower and it has been 4.5 weeks now. Nothing has been done.
Degtux · 28 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
★★★★★ 5/5
TrustpilotOur experience was absolutely lovely
Our experience was absolutely lovely. We were met with Gemma Louise, who was so welcoming, kind and accommodating. All our questions were answered in detail, she even went above and beyond and gave us some extra tips and advice. It was a very good experience overall.
Daisy · 28 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Daisy, for this excellent review. We will pass this onto Gemma-Louise and the Team.
★★★★★ 5/5
TrustpilotMe and my flatmate just had the best…
Me and my flatmate just had the best experience with DJ Alexander. Nathan Eastwood help us a lot with getting us the flat we really wanted. I have a dog, so it’s not easy! We also had one viewing with Gemma-Louise and she was very helpful in answering all the questions regarding the flat we were seeing and other questions not related to the flat.There is just one thing that needs improving. When I was booking several viewings, it always asked me if I had a pet and I always selected that option and then mentioned the type of pet and breed. It still let me book the viewing and we had a few viewings where we were really disappointed to hear that dogs weren’t allowed at all.
Claudia · 28 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Claudia, for this excellent review. We will pass this onto Nathan, Gemma-Louise and the Team.
★★★★★ 5/5
TrustpilotThanks to Garry Fox
Thanks to Garry Fox for his in-depth study of the problem of monies to come out of ex-tenant's monies
Joan · 28 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Joan, for this excellent review. We will pass this onto Garry and the Team.
★★★★★ 5/5
TrustpilotChloe Mitchell was great in helping us…
Chloe Mitchell was great in helping us get everything setup for our flat in Edinburgh and the process was so smooth. Would recommend to anyone. Thanks again
Peter · 28 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Peter, for this excellent review. We will pass this onto Chloe and the Team.
★★★★★ 5/5
GoogleThanks to Gill and Jemma for their efficiency in finding new tenants for my property.
Yvonne · 28 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 14 January 2026
Thank you, Yvonne, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
GoogleSince Beth has taken over as the property manager for the rental property I live in everything that has needed to be done has been completed in a timely manner
Gavin · 28 March 2024 · DJ Alexander Aberdeenshire
Agent replied · 20 May 2025
Thank you, Gavin, For this excellent review. We will pass this onto the Team.
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