Trusted Agent profile
★★★★★
3,050 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,050 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLovely experience
I had been looking for a new apartment for months, and finally found one. Thanks to DJ Alexander. The team has been incredibly helpful throughout the application process. I love the new apartment. Gill Robertson-Cree and Finn Anthony from DJ Alexander have been extremely kind and supportive!
Thank you, Shweta, for this excellent review. We will pass this onto Gill, Finn and the Team.
5/5
TrustpilotFirst Class Service
Natalia Piekarska has been our point of contact at D J Alexander for some time. Having a known person to deal with is always helpful. She dealt with the departure of one set of tenants and the finding of new tenants in a speedy and efficient manner. We are delighted that we will only have two weeks void. She is easy to contact and always responds speedily.
Thank you for this excellent review. We will pass this onto Natalia and the Team.
5/5
TrustpilotI'd like to express my appreciation to…
I'd like to express my appreciation to Lucy Bannerman and the wider team at DJ Alexander for all the hard work managing my property in Aberdeen. Lucy is the lettings negotiator and has been proactive throughout the process ensuring she meets the tenants and landlords' expectations. This includes finding the right property for tenant requirements and consistently providing status updates / guidance throughout.The Aberdeen team have shown absolute professionalism from day one. I'm extremely impressed by the transparent communication and coordination from each and every team member.Thank you.
Thank you, Nick, for this excellent review. We will pass this onto Lucy and the Team.
5/5
TrustpilotNatalia Piekarska has been beyond…
Natalia Piekarska has been beyond helpful throughout the application process - great viewing experience and efficient communication. She also helped with negotiating with the landlord when we had to give up the property due to unmatched move-in dates. She's been proactive in reaching out and it was a pleasure to work with her. Many thanks.
Thank you, Connie, for this excellent review. We will pass this onto Natalia and the Team.
5/5
TrustpilotPROFESSIONAL ASSISTANCE
I must confess my appreciation for the prompt attention and assistance offered by the DJ ALEXANDER team, especially the likes of Kasper Eichelkraut, whose erudite and skillful assistance aided solutions to the electrical issues in my apartment. Your effort is worthy of emulation and more grease to your elbow. Kudos to the powerful DJ ALEXANDER team.
Thank you, Moses, for this excellent review. We will pass this onto Kasper and the Team.
5/5
TrustpilotAmazingly professional Letting Agents
Brilliant team at DJ Alexander. They genuinely care about the tenants. They were very quick in responding and engaging with landlord about any of the issues I had reported during my tenancy. Johan Ross has been very patiently answering all my queries during my end of tenancy process. He helped me understand the way things are settled and was very helpful throughout.
Thank you, Anupriya, for this excellent review. We will pass this onto Johan and the Team.
1/5
GoogleRating only, no written review.
Thank you, Kenny, for taking the time to leave a review. We are happy to assist you with any issues you are having. Please email customerservice@djalexander.co.uk for further assistance.
5/5
GoogleBrilliant company to deal with, found me exactly what i was looking for. Really good service from Gill and Paul too!
Thank you, for this excellent review. We will pass this onto the Team.
1/5
GoogleGreat to see DJA respecting local residents by parking considerately in the middle of a protected bike lane. Really made the effort to get in behind the barriers too!
1/5
GoogleCancel bookings without letting you know. Had my booking rescheduled and once again turned up without being informed that they cancelled it. Do not value your time
Dear Weronik, Thank you for taking the time to leave a review. We appreciate your feedback, we are happy to look into any issues you may be experiencing. Please email customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team
5/5
GoogleMy experience looking to rent a flat with DJ Alexander was extremely positive. Mark who showed us the property was charismatic and helpful, and Christin was extremely prompt in all his communication with us so we never felt out of the loop or stuck. The process for supplying documents was thorough but fairly straightforward.
Thank you, Angus, for this excellent review. We will pass this onto the Team.
1/5
GoogleOnly giving 1 star because 0 stars isn't an option. This letting agency is actively the worst letting agency in Scotland. Their only interest is their own bottom line. I was with DJ Alexander for around 17 months and was astonished at how useless they are when it comes to everything you rely on a letting agency to do. Then when it comes to leaving your property they will make it as difficult as possible for you. And then, as if to rub salt in the wound, will charge you £24 for a landlord reference when you are applying for a new place. Genuinely avoid at all cost.
Dear Mark, Thank you for taking the time to leave a review. We appreciate your feedback, if you would like us to look into any issues you are experiencing then please email djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team.
1/5
GoogleI resent giving 1 star but you have to press on a star to get the point of being able to write something. This agency does not operate on the basis of managing and looking after your properties. They will quickly fill your property with the worst type of tenant and take no responsibility when it all fails. They take days to provide feedback, if at all. There is no transparency and when they do engage on your feedback about poor service generally it’s a list of excuses and no action. There is a sprinkling of good people among them who work hard and I have no doubt that the only reason the lights are on. Very very poor. If you are a landlord and need property managed - Stay away at all costs.
Dear Douglas, Thank you for taking the time to leave a review. We are happy to look into any issues you are experiencing. Please email customerservice@djalexander.co.uk for further assistance. Kind regards, DJ Alexander Customer Service Team.
5/5
TrustpilotInspection
Lauren did a lovely job with our inspection - she was very friendly and efficient!
Thank you, Taranah, for this excellent review. We will pass this onto Lauren and the Team.
1/5
GoogleAVOID. Such rude workers and no deposit after almost 3 months. No answers on emails. We keep calling and emailing. Nothing. They did not help us when we had problems with the fridge. Now they do not give our deposit back. Every time we call the workers are on the meetings or something else. Please avoid!! save your mental health and time.
5/5
TrustpilotExcellent service
Amazing service and the property manager Gemma-Louise was very nice and friendly, she obviously knew her job very well, she delivered and I was very happy and felt comfortable talking to her.
Thank you, Ellen, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotShout out to Alison who made my move…
Shout out to Alison who made my move seamless. Prompt communication and kept me up to date with everything.
Thank you for this excellent review. We will pass this onto Alison and the Team.
3/5
GoogleRating only, no written review.
Dear Sriranjani, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
GoogleIt was a good experience with Diane for check-in
1/5
GoogleVery poor communication & maintenance. There is no hot water in our shower for 4.5 weeks now. Nothing has been done. Very disappointing!
5/5
GoogleGael the property manager ensured a very pleasant experience for my move in and answered all relevant questions. Would recommend
5/5
TrustpilotFab service
Keiran Mooney and Chloe Mitchell did a fab job helping us through the process of finding our new home. They were both happy to help with the littlest things and made us feel so at ease! Many thanks!!
Thank you, Katie, for this excellent review. We will pass this onto Kieran, Chloe and the Team.
5/5
TrustpilotClear communication
Clear communication, polite staff and an efficient and straightforward letting process. Very much recommended.
Thank you, Daniel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotGill and the DJ Alexander team were…
Gill and the DJ Alexander team were incredible in helping us find a home to rent when we moved to Aberdeen from abroad. They were always quick to respond and willing to assist with everything we required with a smile.
Thank you, Anton, for this excellent review. We will pass this onto Gill and the Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
Tell us what you need and up to 3 trusted local agents will be in touch.
Edinburgh (John Cotton Centre) has the most, with 2,116 reviews rated 4.1 out of 5, followed by Aberdeen with 1,982.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
