Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotDJ Alexander aka Sharks
DJ Alexander is a shocking company. They try to take money from deposit to cover wear and tear which is illegal and when I questioned this I was told that if I dispute this then I could loose more money. Bullyish tactics! I was initially with Braemore who were fabulous. DJ Alexander have no care for tenants
Victoria · 24 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Dear Victoria, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
★★★★★ 5/5
TrustpilotBrilliant service
Our experience with DJ Alexander's tenancy application process was incredibly smooth and efficient. Gill Robertson-Cree, our lovely Application Advisor, played a pivotal role in making this journey hassle-free and enjoyable. Her exceptional kindness and prompt responses made everything a breeze. We're eagerly anticipating our move-in and extend our heartfelt gratitude! Thank you!
Ally · 24 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Ally, for this excellent review. We will pass this onto Gill and the Team.
★★★★★ 5/5
TrustpilotAshley is a very nice staff with…
Ashley is a very nice staff with compassionate in dealing with his clients. He pays a good attention to clients complaints with friendly smile.
Ukamak · 24 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Ukamak, for this excellent review. We will pass this onto Ashley and the Team.
★★★★★ 5/5
TrustpilotExcellent Service Couldn’t fault
Finding a place to live and working with Paul was easy. Paul provided a very professional experience from start to finish. In addition was happy to help with any challenges which may have come up along the way. I felt there was always a great understanding of what I needed to achieve as my deadline and dates were very tight. I would like to thank Paul especially for always following up even after I have moved in to check if everything is okay. I would highly recommend using DjAlexander, I know when I’m next moving I will be. Thanks again Paul!
Jonathan · 24 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Jonathan, for this excellent review. We will pass this onto Paul and the Team.
★★★★★ 5/5
TrustpilotFabulous
Fabulous, professional and efficient service. I was particularly impressed by Carol Clark who's end to end ownership of my journey made a usually stressful time (moving home) anything but...complete breeze in fact. Thanks Carol.
SH · 23 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you for this excellent review. We will pass this onto Carol and the Team.
★★★★★ 5/5
TrustpilotLovely staff made application process easy!
DJ Alexander's tenancy application process was straight-forward, accessible, and quick. Gill Robertson-Cree, our Application Advisor, made what can be a daunting process an absolute pleasure. She was so kind, responded extremely promptly, and made everything as easy as possible for us. We can't wait to move in. Thank you!
Aischa · 23 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Aischa, for this excellent review. We will pass this onto Gill and the Team.
★★★★★ 5/5
TrustpilotI'm very happy to have signed the house…
I'm very happy to have signed the house contract quickly. It took me a long time to find the house I wanted and Gill Robertson Cree supported me very enthusiastically. Highly recommend this dealer. I am very satisfied and thank you for helping me in the past.
Mien · 22 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Mien, for this excellent review. We will pass this onto Gill and the Team.
★★★★★ 5/5
TrustpilotAmazing Estate Agents
Just want to say a massive thank you to Sarah, Abby and Giulia for helping me to sell my flat, we rented it out with DJ Alexander as well and they could not have made the process to get it to market any smoother. Also offered us a wealth of advice, calming words and suggestions! We were so happy with the brochure and they kept us informed with every development. I could not fault them at all and would recommend anyone to sell with Sarah, Abby, Giulia and the rest of their team. Thank you again!!
Libby · 22 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Libby, for this excellent review. We will pass this onto Sarah, Abby, Giulia and the Team.
★★★★★ 5/5
TrustpilotTerrific experience
D.J. Alexander - Edinburgh, was used for both the Letting, including Property Management, and the subsequent Sale of my property in South Scotstoun, South Queensferry from 2022, through to completed Sale in February 2024.In particular, special thanks to Elliot Sharkey, and the Team, whose friendly support, excellent efficiency, and professionalism throughout the entire process was magnificent - subsequently achieving a truly terrific result, and in an extremely good time frame!I also mention Abby Grigg who produced a superb Sales Brochure, and have to comment on the photographer's excellent Virtual Tour.I would certainly recommend using D.J. Alexander - Edinburgh, for Letting and/or Sale of properties!
W · 22 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you for this excellent review. We will pass this onto Elliot, Abby and the Team.
★★★★★ 5/5
TrustpilotSwift service
After I got the acceptance email about the property, I got contacted by Chlo and the process of the checks leading up to signing my tenancy agreement was very swift. Chlo responded to all my mails almost immediately and was helpful in making sure I understood every step I had to take. That is very professional and I am grateful for that. Thank you
Emuejevoke · 22 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Emuejevoke, for this excellent review. We will pass this onto Chloe and the Team.
★★★★★ 1/5
TrustpilotThey are letting the mafia
They are letting mafia. They will call everybody at the same time for viewing and it would be an auction. Everybody will try to befriend them and bid for paying more rent and hence more favor to them. On the face they will tell us that we forward all applications to the landlord and the landlord will select the tenant. But there is no transparency that they will send the application to the owner. I have viewed six properties with them, I have a full-time job and I didn't get any property as I haven't pitched for paying more rent.
HP · 22 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
★★★★★ 5/5
TrustpilotBrilliant Experience
I recently moved house with DJ Alexander, taking up the rent of a new property. The entire experience from start to finish was fantastic. I was guided throughout the whole process and supported every step of the way. Laura Mctaggart, our application advisor, was always there by phone or email whenever I needed help or to ask a question. She does the utmost to help tenants, and is supportive throughout the entire experience, from beginning to end. I cannot recommend DJ Alexander, or Laura, enough!!
Katharine · 22 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Katharine, for this excellent review. We will pass this onto Laura and the Team.
★★★★★ 1/5
TrustpilotDo not care about tenants
They provided me with a disgracefully inaccurate move in report - especially regarding cleanliness. Then tried to get me to sign a document which said I would pay to get the property professionally cleaned (which was unlawful at the time).On move out attempted to charge me for things which I had brought to their attention on move in. Written and photographic evidence was clearly marked by myself on the move in report but they still ‘tried their luck’. They do not care about the tenant and only show loyalty to the landlord.
Ryan · 22 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Dear Ryan, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
★★★★★ 5/5
TrustpilotSeamless flat inspection
The inspection of our flat was conducted seamlessly, with clear and effective communication regarding any issues discovered relayed promptly to the landlord. This proactive approach not only facilitated swift resolution but also fostered a sense of trust and cooperation. Additionally, the assistance provided in replacing furniture proved invaluable, enhancing the functionality and spaciousness of our living environment. Overall, the experience was highly commendable, leaving us grateful for the outstanding support received.
Catherine · 19 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Catherine, for this excellent review. We will pass this onto the Team.
★★★★★ 1/5
TrustpilotTerrible service advice not rent d j…
Terrible service advice not rent d j Alexander worse agent edinburgh landland especially scammer rude not helpful please don't use agent edinburgh Scotland
Claudia · 19 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Dear Claudia, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
★★★★★ 5/5
TrustpilotDJ Alexander is a very good company.
DJ Alexander is a very good company with reliable service and also wonderful by provision of quality properties to their clients. I would always like to have properties deal with this reputable company and willing to introduce friends and relatives to their good works. This experienced could only be known by her diligent and competent state Elaine Thompson very wonderful staff 👏 I thank you very much. Keep promoting your company with your excellent attitude .
Jude · 19 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Jude, for this excellent review. We will pass this onto Elaine and the Team.
★★★★★ 5/5
TrustpilotGreat Apartment Viewing
I went for viewing today with Maureen Cruickshank. She took her time during the viewing and was not rushing me through the process. She was respectful and took in to consideration my needs. All my post viewing requests were followed up on and communicated back to me in a timely manner.
Roslynne · 19 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Roslynne, for this excellent review. We will pass this onto Maureen and the Team.
★★★★★ 5/5
Trustpilotproperty viewing review
Diane was an great property agent during our recent property viewings.She was attentive, and incredibly patient, ensuring we had all the information we needed and never rushed us. Her insights into each property helped us greatly in our decision-making process.
Jiayi · 18 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Jiayi, for this excellent review. We will pass this onto Diane and the Team.
★★★★★ 5/5
TrustpilotVery good experience in renting flat at Edinburgh
I would like to express my gratitude for Ms Galina Webster's help and support helping us to rent a flat in Edinburgh. We really are grateful for everything she did for us when we met her first time in Oct 2023. And finally we can move into the new home in March 2024.She is kind to tell us all information regarding the renting procedure in UK that make us impressed. She took the time to let us to tell our requirements and preferences, particularly for our children, and she kept in finding properties to match our need.Throughout the process, she kept to update us the status with guidance and advice. Her knowledge let us to settle here without stress.We want thank you once again to Galina for all that she has done for us.
Ray · 18 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Ray, for this excellent review. We will pass this onto Galina and the Team.
★★★★★ 5/5
TrustpilotAlways helpful
Always helpful. Amazing.
Joe · 18 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Joe, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
TrustpilotGood experience
Zosia was very confident and friendly while showing me the property. She was also understanding of my concerns.
Emuejevoke · 18 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Emuejevoke, for this excellent review. We will pass this onto Zosia and the Team.
★★★★★ 5/5
TrustpilotAn excellent, professional letting agent
We have been with DJ Alexander in Edinburgh for over 10 years and are very pleased with level of service and support provided throughout our time with them, both with securing suitable tenants and dealing with our tenants / maintaining the properties.Always find the team to be professional, with timely action and response. Management fees may seem high but value for money as we don't have to worry about our properties being well managed.
Richard · 18 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Richard, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
TrustpilotVery helpful and informative
Joanne · 18 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, Joanne, for this excellent review. We will pass this onto the Team.
★★★★★ 5/5
TrustpilotGreat tennant support
I have been a tennant with DJ Alexander for over 3 years. I have never before experienced such incredible Tennant support. All issues I have are sorted immediately and they are always available to support or give advice. Our recent support was from Kieran at the Edinburgh office and he was superb!
India · 18 April 2024 · DJ Alexander Aberdeenshire
Agent replied · 10 June 2024
Thank you, India, for this excellent review. We will pass this onto Kieran and the Team.
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