1/5
GoogleWouldn't recommend at all .
Trusted Agent profile
DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more
★★★★★
3,052 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,052 reviews on two platforms, rated 3.9 out of 5 overall.
Our offices
DJ Alexander's five offices, most reviewed first. Each has its own page.
- DJ Alexander Edinburgh (John Cotton Centre)John Cotton Centre, 10 Sunnyside, EH7 5RA2,116 reviews · 552 on Google (3.2)130 in the last 90 days
- DJ Alexander AberdeenNeo House Riverside Drive, AB11 7DG1,982 reviews · 422 on Google (3.4)106 in the last 90 days
- DJ Alexander Glasgow303 Byres Road, G12 8UQ1,728 reviews · 282 on Google (3.1)116 in the last 90 days
- DJ Alexander Edinburgh (1 Wemyss Place)1 Wemyss Place, EH3 6DH1,663 reviews · 115 on Google (4.0)131 in the last 90 days
- DJ Alexander Aberdeenshire20 High Street, Kemnay, Inverurie, AB51 5NB1,593 reviews · 38 on Google (3.8)102 in the last 90 days
Latest reviews from every DJ Alexander office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
TrustpilotProfessional and efficient.
Having had a really positive experience with DJ Alexander as letting agents it was easy to use them as estate agents when selling my property. Once again they did not disappoint. Connor McNulty and Ruth Woodcock of DJ Alexander, Byres Road, Glasgow were amazing. They took care of everything. I live quite a distance from my property so I really needed people who I could rely on. No question was considered too silly and they always got back to me promptly. If I were to need their services again, I would not hesitate to use them.Thanks Connor and Ruth, you were both fantastic.
Agent replied · 10 June 2024
Thank you, Karen, for this excellent review. We will pass this onto Conor, Ruth and the Team.
5/5
TrustpilotOutstanding Service from Gemma-Louise at DJ Alexander
I recently had the pleasure of working with Gemma-Louise from DJ Alexander for a property inspection, and I cannot speak highly enough of the exceptional service she provided. From start to finish, Gemma-Louise demonstrated professionalism, expertise, and a genuine commitment to ensuring a thorough inspection.Gemma-Louise's attention to detail was truly impressive, and she left no stone unturned in examining every aspect of the property. Her knowledge and expertise, coupled with her friendly demeanor, made the inspection process smooth and informative.Not only did Gemma-Louise identify any potential issues, but she also provided valuable recommendations for addressing them. Her insights were invaluable in guiding me towards informed decisions about the property.Furthermore, the inspection report provided by DJ Alexander was comprehensive and easy to understand, thanks to Gemma-Louise's meticulous documentation and clear explanations.Overall, I am extremely satisfied with Gemma-Louise's service and the professionalism of DJ Alexander. I would highly recommend them to anyone in need of a property inspection or management services. Thank you, Gemma-Louise, and DJ Alexander, for your outstanding service and expertise!
Agent replied · 10 June 2024
Thank you, Roshan, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotWas very responsive and supportive…
Was very responsive and supportive throughout the process
Agent replied · 10 June 2024
Thank you, Priyanga, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotFlat inspection was quick
I had a regular flat inspection. The agency scheduled the appointment a few weeks prior and asked me if on this day I'd be available. The inspection was quick - it took only about 20 minutes.
Agent replied · 10 June 2024
Thank you, Pawel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotExcellent support and communication
From the minute our previous tenants gave notice to leave and our new tenants moved in, we felt supported by the end of tenancy team. Special mention to Alison McInnes, Elaine Thompson and Megan O’Boyle. Alison was always very prompt answering our numerous emails, providing really useful advice and guidance, taking us through the process without causing us stress. Alison was very professional but at the same time came across as a friendly and warm person, which put us totally at easeElaine, was also great answering our questions and giving us regular updates regarding potential tenants Megan, was very prompt in arranging maintenance contractors in our behalf and again great with communicationThank you end of tenancy team for such a positive experience, communication, support and outcome
Agent replied · 10 June 2024
Thank you, Dorothy, for this excellent review. We will pass this onto Alison, Elaine, Megan and the Team.
2/5
GoogleRating only, no written review.
Agent replied · 24 August 2024
Dear James, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
1/5
GoogleRating only, no written review.
5/5
GoogleAgents were very kind and helpful throughout the process.
1/5
GoogleAtrocious. Had the misfortune of DJ Alexander acquiring Tay Letting and my property being transferred to their management - nothing but issues since. Completely impossible to get any response from anyone by email or phone call. AVOID.
1/5
GoogleI recently rented from d.j alexander in edinburgh, worse agent ever rented. I had no hot water and heating for 5 days landlord called saleem siddique, worse person to rent. I didn't get my deposit back all customers he is a very rude and not helpful person don't rent 104 colwood Avenue G53 7XS
5/5
TrustpilotRental property
Really helpful staff at the Glasgow branch especially Laura McTaggart who has been really great at communicating all our move in information, helping with the application process and any questions we’ve had!
Agent replied · 10 June 2024
Thank you, Keely, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotNatalia was very helpful and friendly…
Natalia was very helpful and friendly during our flat viewing, and replies to emails fast.
Agent replied · 10 June 2024
Thank you, Abbie, for this excellent review. We will pass this onto Natalia the Team.
5/5
GoogleI had a great experience renting a flat with DJ Alexander. Carol Clark has been very friendly, helpful and professional going above and beyond to assist me in the process. Furthermore, Scott Luttrell was great in taking me through the flat and showing me all the facilities and utilities. Due to my experience with them, I would be inclined to rent with DJ Alexander again. Thanks guys.
5/5
TrustpilotThe way Laura responded was very great
The way Laura responded was very great, anytime I call her she is always there to profound solution.
Agent replied · 10 June 2024
Thank you, Rollins, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotThe agent is cordial and respectful.
The agent is cordial and respectful.I think the DJAlexandra parades very good agents who knows their work.
Agent replied · 10 June 2024
Thank you, Rufus, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotInspection completed
Kieran came to complete my inspection. It was the first inspection I've ever had in a property and it was very efficiently done. Opportunity for questions were given and feedback after the inspection too.Thank you
Agent replied · 10 June 2024
Thank you, Tanya, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotInspection review
Gemma-Louise at DJ Alexander carried out an inspection at my flat recently. She is very friendly and the process is professional.
Agent replied · 10 June 2024
Thank you, Yuhua, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotI have used several letting agents for…
I have used several letting agents for properties I rent out in both Scotland and England. I have found DJ Alexander professional, and they always return emails and any queries we have within hours. I have recently had an issue with damp in one of my properties and Alison McInnes has dealt with the issue promptly updating me on every aspect. If you are looking at renting property in Scotland I would certainly recommend DJ Alexander
Agent replied · 10 June 2024
Thank you, Charles, for this excellent review. We will pass this onto Alison and the Team.
5/5
TrustpilotElizabeth Saker at DJ Alexander has…
Elizabeth Saker at DJ Alexander has been outstanding providing support when I had to move due to the sale of property I was renting. Really went above and beyond. Highly recommend
Agent replied · 10 June 2024
Thank you, Trish, for this excellent review. We will pass this onto Elizabeth and the Team.
1/5
TrustpilotDownright rude email
We recently received an email out of the blue stating that their agent would be accessing our rental home on a certain date to carry out an inspection. Much in the same way the police might with a search warrant.The correct thing to do considering we are indirectly paying their fees, would be a courtesy email, requesting a convenient time for inspection. Stonehouse were terrible agents (to the point we had to communicate directly with our landlords about defects issues) , and it seems DJ Alexander wish to carry on the awful service in the same vein.
Agent replied · 10 June 2024
Dear Doug, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotProfessional Inspection Review
Earlier last month, Gemma-Louise carried out a property inspection of the property where I am currently staying. She was highly professional and responsive to any questions I had. She was very friendly and ensured all the necessary information was conveyed in a way I could understand. Thanks!
Agent replied · 10 June 2024
Thank you, Andrew, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotSmooth and Swift- ft.John, Chloe and Gemma
Me and my friend just locked in on a property which was listed by DJ Alexander. The whole experience has been very swift and methodical. Beginning with the property manager who showed us the property- John Sturgeon. He helped us view the property and answered all our doubts. He readily picked our calls and was sweet throughout the process. He was professional about everything and provided us with sound advice whenever we reached out. Now, next onto our agent who helped us with the entire documentation process- Chloe Mitchell. She was very cooperative. She also was readily available to answer our doubts and communicative about the process. She really ensured that each step of the checks happens in a proper way. She was also very helpful throughout. Also shout-out to Gemma, who showed us the property on the day we were handed over the keys, she was super sweet and showed us all the ways and made us feel confident that we can finally move in now happily. The platforms at DJ Alexander that are in place are really helpful and not at all cumbersome, they help in carrying the whole documentation phase quickly. I would suggest people to refer to these guys for finding the best property.
Agent replied · 10 June 2024
Thank you, Tanmeet, for this excellent review. We will pass this onto John, Chloe, Gemma-Louise and the Team.
5/5
TrustpilotIt was a really great experience to…
It was a really great experience to view a property! The best agent ive ever met! Caroline Connelly is amazing! We will always go back to her for any property!
Agent replied · 10 June 2024
Thank you, Grace, for this excellent review. We will pass this onto Caroline and the Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
DJ Alexander is among EA Masters 2026 winners.
- SilverEA Masters 2026: Best Estate Agent Guide 2027, Lettings
Source: Best Estate Agent Guide 2027 results, as published.
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Questions about DJ Alexander
Which DJ Alexander office has the most reviews?
Edinburgh (John Cotton Centre) has the most, with 2,116 reviews rated 4.1 out of 5, followed by Aberdeen with 1,982.
Where are the DJ Alexander offices?
The five DJ Alexander offices, by town:
- Aberdeen: Neo House Riverside Drive, Aberdeen, AB11 7DG
- Aberdeenshire: 20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
- Edinburgh (1 Wemyss Place): 1 Wemyss Place, Edinburgh, EH3 6DH
- Edinburgh (John Cotton Centre): John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
- Glasgow: 303 Byres Road, Glasgow, G12 8UQ
Has DJ Alexander won any awards?
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
