Trusted Agent profile
★★★★★
3,052 reviews across 5 offices and 2 platforms
DJ Alexander has five offices, in Edinburgh (two offices), Aberdeen, Glasgow and Aberdeenshire. Together they have 3,052 reviews on two platforms, rated 3.9 out of 5 overall.
DJ Alexander's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleWent to view a property to buy Estate agent showing us round mentioned damp that wasn’t on the home report casually and with no other information. Emailed the office and they couldn’t even answer basic questions about the property and mentioned other unreported issues. Really dodgy estate agent will avoid any properties listed by them in future. Feel bad for whoever bought that flat
1/5
GoogleWent to view a property to buy Estate agent showing us round mentioned damp that wasn’t on the home report casually and with no other information. Emailed the office and they couldn’t even answer basic questions about the property and mentioned other unreported issues. Really dodgy estate agent will avoid any properties listed by them in future. Feel bad for whoever bought that flat
5/5
TrustpilotSuperb Service
I have owned a lot of properties in the last few decades but this was my first time using DJ Alexander. I worked with Johan, Scott, Ruth and Stephen and they were all excellent. They couldn’t have been nicer or more helpful. They were very proactive and often anticipated problems before they happened. I highly recommend them and I will definitely use them again.
Thank you, Brian, for this excellent review. We will pass this onto Johan, Scott, Ruth, Stephen, and the Team.
5/5
TrustpilotExcellent services from Gill Annand
Many thanks Gill Annand for her hard work to settle a tenancy offer for us swiftly, an excellent letting negotiator.
Thank you, Liang, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotQuick on their feet and helpful
The Edinburgh sales team were wonderful - my flat was promptly on the market and sold within a week! Stephen was my main contact. I found him professional and pleasant - nothing was ever an issue. He kept me updated throughout and made it such an easy process. He really went above and beyond to make sure I was comfortable and provided a helpful sounding board at each stage. James managed the viewings. As soon as the advert went live viewings started being booked in. I was really impressed by the pace he had people in and looking around. Finally Sara provided the marketing pack. It was polished and really did show the property in the best possible way. I had one small piece of feedback and she turned it around the same day to get the advert online.
Thank you, Lisa, for this excellent review. We will pass this onto Stephen, James, Sara and the Team.
5/5
TrustpilotVery helpful staff and agents!
Kiearan mooney was incredibly helpful through the application process, understanding of my circumstances of having to move back to Ireland if I didn't find a place, he helped me find this in the nick of time. This process can be relentless so the relief of finding a place was comforting.
Thank you, Philip, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotEllie was so helpful in all aspects of…
Ellie was so helpful in all aspects of finding a good tenant for me…nothing was to much trouble…
Thank you, Mrs Macpherson, for this excellent review. We will pass this onto Ellie and the Team.
5/5
TrustpilotIt was a wonderful experience with
It was a wonderful experience with Dj Alexander letting company today i meet Diane Harte she gave me my new keys she is very nice
Thank you, Ahmad, for this excellent review. We will pass this onto Diane and the Team.
5/5
TrustpilotWe did a change of tenancy managed by…
We did a change of tenancy managed by Laura MacTaggart, who was very helpful. Despite the intrusiveness of the process (they ask for an awful lot of personal information) and the involvement of third-party companies (with the consequent spamming of house-related offers and adverts), Laura always replied promptly to our calls and questions. A 10/10 for her!
Thank you, Paul, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotJen Cabrera Tejera
I recently had Jen Cabrera Tejera come to my property for an inspection, and I couldn't be more satisfied. She was professional, knowledgeable, and thorough in her assessment. Jen Cabrera Tejera provided valuable insights and practical suggestions to enhance my property's appeal. Her communication was excellent, keeping me informed every step of the way.Thank you, Jen Cabrera Tejera, for your outstanding service!
Thank you, Hamza, for this excellent review. We will pass this onto Jen and the Team.
5/5
TrustpilotJen Cabrera tejera I would like to…
Jen Cabrera tejera I would like to thank you As I like your way of communicating and how you gives a good impressed to your company along with your professionalism ، awareness of your job and knowledges once again thank you and keep like that
Thank you, Alae, for this excellent review. We will pass this onto Jen and the Team.
5/5
TrustpilotThey were really helpful and patient…
They were really helpful and patient during the process. Special note for Chloe and Ashley, as they were very helpful while setting our leasing
Thank you, Martina, for this excellent review. We will pass this onto Chloe, Ashley, and the Team.
5/5
TrustpilotGreat experience with Jen!
Thank you Jen for visiting our property for a routine inspection. Jen was kind and courteous throughout and we appreciate her taking our feedback back to the landlord, as well as having a clear communication channel with us - it's made us feel valued and looked after.
Thank you for this excellent review. We will pass this onto Jen and the Team.
5/5
TrustpilotGood experience and the way they handle…
Good experience and the way they handle the request is just awesome
Thank you, Rahul, for this excellent review. We will pass this onto the Team.
1/5
TrustpilotLANDLORDS STAY CLEAR!
LANDLORDS STAY CLEAR!I have been a Landlord for 28 years and have never dealt with such a useless Estate Agency.INCOMPETENT:- Badly designed app cause havoc; from tenants signing up to having access to statements, certificates and inspections.Since its crash, it seems they have no backup.- They have no record of an inventory for my furnished flat; so now that the tenant has moved out without giving notice and taken my Wooden Double Bed frame with him;DJ Alexander’s reply is. The tenant said he found it outside the property???So DJ A wants me to believe that my previous tenant moved the frame outside for the new tenant to find???DJ A obviously then had viewings of my flat with a mattress on the floor, like a squat? And nobody at DJ A checks the inventory or get the tenants to sign it?- Internal communication within DJ A is based on passing the buck to the next person.DEVIOUS:- From letting a flat for £840 per month I mostly received less than half of that after deductions this year.- I doubt that the back ground check on my last tenant was done properly as he has* Left without giving notice * Not paid for the 10 days in May which he did occupy the property.* Removed my Wooden bed frame and then have DJ A cover for him with excuses like; it was left outside.* Gary at DJ A suggests that I claim on the no deposit scheme after DJ A has sent a maintenance guy to fix the faulty boiler etc. Mmmm, that just sounds off.Why did the tenant not report that the boiler is faulty?DJ A maintenance will go in, fix ‘things’, send me a bill and then I can try and claim it back. WowSo now I’m flying up to Scotland to sort this mess out.When I started with DJ A in 2021 I thought their responses were up to standard, after the initial nightmare with the apropos app.In October 2023 I noticed things are getting wobbly.By January 2024 it was clear that DJ A is tumbling.Basically where I’m standing now; it’s unpaid rent and furniture stolen!I’m changing Estate Agents before this gets totally out of hand.
Dear Andrirona, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotFrom enquiring to viewing to signing…
From enquiring to viewing to signing the agreement DJ Alexander were efficient in communicating every step of the way and were great in providing answers to any questions. Highly recommend them to anyone wondering to use their services.
Thank you, Cameron, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotI recently had the pleasure of…
I recently had the pleasure of experiencing exceptional service from the DJ Alexander maintenance team, specifically Dora Alves. After discovering a carbon monoxide fault with my stove, I was understandably concerned. Dora and maintenance team promptly addressed the issue, taking immediate action to ensure my safety. She arranged for a replacement stove and managed the entire process with remarkable efficiency and care.Her professionalism and dedication were evident throughout the experience. She communicated clearly, kept me informed at every step, and ensured the remediation process was seamless. Her swift response and attention to detail provided immense peace of mind during a potentially dangerous situation.I am incredibly grateful for the outstanding service provided by Dora Alves and the DJ Alexander maintenance team. Their commitment to excellence and customer safety is truly commendable. Thank you, Dora, for your exceptional care and prompt action.
Thank you, Asfand, for this excellent review. We will pass this onto Dora and the Team.
5/5
TrustpilotNatalia has been super helpful and…
Natalia has been super helpful and prompt.I had a lot of questions throughout the renting proccess and she never delayed in answering my quieries.
Thank you, Maya, for this excellent review. We will pass this onto Natalia and the Team.
5/5
TrustpilotVery clear and straightforward viewing…
Very clear and straightforward viewing process. Kieran was very helpful and approachable during and after the viewing. We enjoyed the experience as our questions were answered quickly and professionally! Thank you.
Thank you, Vitali, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotFirst class service
First class service. Laura went above and beyond. Highly recommend. Made a normally difficult and stressful process straightforward and a joy. Thanks
Thank you, Rainer, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotGill the absolute gem!
Gill made our first renting experience so easy and stress free. She has answered all our questions and taken time to help us through our journey. She is an absolute credit to the company and I highly recommend their service.
Thank you, Lewis, for this excellent review. We will pass this onto Gill and the Team.
5/5
Trustpilothave found DJ Alexander professional
have found DJ Alexander professional, they always return emails and any queries within hours.Special thanks to Natalia and Rebecca , both were very responsive, polite and helpful, answering my questions and guiding me through the process. I look forward to moving in the rent property by 20th of May
Thank you, Olatayo, for this excellent review. We will pass this onto Natalia, Rebecca and the Team.
5/5
TrustpilotProfessional and efficient
I have found DJ Alexander professional, they always return emails and any queries within hours.Special thanks to Gill Robertson-Cree and Kieran Mooney, both were very responsive, polite and helpful, answering my questions and guiding me through the process. I look forward to moving in the rent property coming June.
Thank you, Janet, for this excellent review. We will pass this onto Gill, Kieran and the Team.
1/5
TrustpilotHorrible agent not recommend one based…
Horrible agent not recommend one based Edinburgh Scotland DJ ALEXANDER advise people not go rent from them horrible atttude stinky rude
Dear Claudia, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
DJ Alexander is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Edinburgh (John Cotton Centre) has the most, with 2,116 reviews rated 4.1 out of 5, followed by Aberdeen with 1,982.
The five DJ Alexander offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
