DJ Alexander estate agents in Edinburgh, Aberdeen, Glasgow and 1 more

★★★★★ 1/5

Trustpilot

Scammed my deposit

I have rented a property from DJ Alexander for almost 9 years. I was charged £63 for a cup ring on a bedside table as the only 'issue'. Can you honestly believe that, after 9 years in the property?! They claim that the owner decided this but I would expect the letting agency to manage this much better, if true. In addition, I engaged an end of tenancy clean with a company recommended by DJA for £260. AFTERWARDS I was informed that they were going to do renovation works in the property and so the end of tenancy clean was a waste. Lost over £300 thanks to this nonsense.

Sara · 17 June 2024 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 5/5

Trustpilot

Very understanding and professional

Gill looked after our application and was very understanding during the delay in guarantor paperwork being completed

Shona · 17 June 2024 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 5/5

Trustpilot

Brilliant and informative

James was very kind, informative and responded fast. I was new to buying in Scotland and James shared contacts to a solicitor, interior designer and builder who have been very good.

Mark · 14 June 2024 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 5/5

Trustpilot

I had issue with shower and the…

I had issue with shower and the maintenance team was so quick to help me out on the same day.Special thanks to Dora Alves as she helped to complete it quick

Jenah · 14 June 2024 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 5/5

Trustpilot

10/10 ⭐️

I had an excellent experience with DJ Alexander. Agent Jen Cabrera Tejera gave me excellent support and attention during the application process for my new property. On the day she handed me the keys she was very clear and helpful with information about the property.10/10 ⭐️

Jessica · 13 June 2024 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 5/5

Trustpilot

Great service

There were a few niggles which needed to be ironed out when leaving our rented property, once Johan got on the case it was completely sorted in a matter of days. Couldn't have asked for more.

Tom · 13 June 2024 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 1/5

Trustpilot

Both landlords and tennants should make…

Both landlords and tennants should make every effort to avoid. The competency crisis is real...

Gregor · 13 June 2024 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ Reliable and helpful!

⭐️⭐️⭐️⭐️⭐️I am incredibly grateful for the outstanding support provided by my estate agents D. J. Alexander during a difficult period from December 2023 to March 2024 when my property was without tenants for reasons beyond everyone's control. Despite the challenges, Sophie and the entire team were exceptional. Sophie, in particular, demonstrated remarkable dedication and efficiency, handling every detail with extraordinary promptness and professionalism. Thanks to their unwavering commitment, my property was successfully let again in April 2024. I highly recommend their services to anyone seeking reliable and responsive property management.

Balaji · 13 June 2024 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 5/5

Trustpilot

I can not thank the team especially…Excellence found within the team at D.J.ALEXANDER

I can not thank the team especially Gill for all the support, guidance and voice at the end of the phone and email, the service provided has been 5 star with a helping hand along the way any time I needed any support, I can not recommend this service and its team more highly. again thank you for the support with information, contracts, gas and electric, billing as well as permission to make changes to the environment. I will miss the email correspondence and the supportive voice at the end of the phone but i know where i am coming back to if my circumstances change 5 star rating from me 10/10 thank you all at D.J.ALEXANDER

Philip · 13 June 2024 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 5/5

Google

I am moving from one flat to another, both in Glasgow and managed by D J Alexander. I have been quite happy with them so far, although I am yet to undergo the handover of the old flat. I want to highlight in particular the service provided by one of the agents, Scott Luttrell, who has been exceptional, assisting with several things over the last few days. Today we finished the check-in at the new flat, and he made the process really smooth and pleasant. He's been very welcoming, kind, patient, and helpful!

Danail · 13 June 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Trustpilot

Very Good Experience

I had occasion to contact several staff at both Byres road in Glasgow and the John Cotton Centre in Edinburgh by phone and email regarding a rental property and found them uniformly friendly and very helpful. I'd like to give a special mention to Chloe Mitchell who supported us through the latter stages of the tenancy agreement. She responded quickly to all queries, and was both helpful and reassuring, and committed to getting things organised for us (not so easy when one family member was in Thurso!). I felt she took a personal interest and I'd like to thank her for helping us to secure the tenancy agreement. Thank you, Chloe!

Helen · 12 June 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Well-organized viewing

Had a lovely viewing with Ellie who was professional and well informed about the property. The application process was seamless and prompt.

Alexander · 12 June 2024 · DJ Alexander Aberdeen

★★★★★ 5/5

Trustpilot

Gemma was brilliant

Gemma was brilliant and made moving out a breeze.

EB · 12 June 2024 · DJ Alexander Aberdeen

★★★★★ 5/5

Trustpilot

Thankyou Ellie

Did a viewing yesterday and the whole process is very clear.Ellie was really helpful and kind to answered all of my questions.

Customer · 12 June 2024 · DJ Alexander Edinburgh (1 Wemyss Place)

★★★★★ 5/5

Trustpilot

Responsive and Quick

Laura McTaggart and Zosia Mlynska made the process very smooth and quick, in less than a week I had viewed the property, been notified I had been successful in my application, had references complete and tenancy agreement signed. Absolutely great work from them both and couldn’t have asked for a better experience.

Cameron · 12 June 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

Came early to a viewing, stood outside of a property for 30 min, agent never showed. Called the offices and they said they already left. Ridiculous service.

Vadim · 12 June 2024 · DJ Alexander Glasgow

★★★★★ 5/5

Trustpilot

Excellent Service and guidance

Thanks Gemma-Louise Mavor for helping out for everything from check in of the property till the checkout. Your guidance and response was awesome.

Customer · 11 June 2024 · DJ Alexander Aberdeen

★★★★★ 1/5

Google

They used to be so good. Emergency repairs taking days to be sorted, lease agreements taking an age to process, poor communication and sometimes outright ignoring of tenants emails, forgetting of maintainence issues that had to be constantly chased by us (leaky windows, mould issues, nails coming through the floor). Just generally incompetent. We were lucky to be quite pally with our landlords, and they told us how DJ Alexander would pressure them to raise the rent as soon as legally possible (+9% in our case). Absolute vultures. I no longer rent, thank god, but honestly they've soured what I thought was a great letting agent. Southside is a great alternative.

Adam · 11 June 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 5/5

Trustpilot

Thank you Elaine

I have been searching for a flat for over a month since I moved to Edinburgh and have met a lot of agents but my experience with Elaine was the best as she was helpful from the beginning till the end, supporting and providing the necessary help and advising along the way. I got the flat with her help and Elaine was always there to answer all my questions and guide me throughout the whole process. Thank you Elaine!

Akmaral · 10 June 2024 · DJ Alexander Edinburgh (John Cotton Centre)

★★★★★ 1/5

Google

A bunch of scoundrels, never fixed bath then claimed for mould at the time of repayment deposit. Lies after lies never had keys when sent someone but then sent that polish for useless reviews...mergings after mergings the same scumbags with different names, you dont want to touch it with a pitch poole.

AMG · 9 June 2024 · DJ Alexander Aberdeen

★★★★★ 5/5

Trustpilot

Good experience communicating with…

Good experience communicating with Gemma-Louise Mavor. Whilst we’d identified some issues when moving out, she responded promptly, helpfully and professionally.

Mr · 8 June 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

A Great Sales Team

I have nothing but praise for the Sales Department at DJ Alexander. Melinda Illes saw the sale of my property through with great efficiency and her colleague, Ashleigh Love, kept me updated every step of the way. Abby Grigg also put together a beautiful sales brochure. What a team! I owe them so much THANKS!!

Dorothy · 7 June 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

James was very helpful and informative…

James was very helpful and informative when we viewed 3 properties with him. He was friendly and gave us useful insights into the different properties, which helped greatly in us securing our property. It was a pleasure having him show us round these properties, thanks James!

Erica · 7 June 2024 · DJ Alexander Aberdeenshire

★★★★★ 5/5

Trustpilot

Very positive experience with the agency owing to the property manager - Johan

I was exceptionally satisfied with the service provided by DJ Alexander. I was particularly impressed with the support and communication with Johan - the end of tenancy property manager. Very professional, efficient and dedicated. As I had not a very great experience with other agencies in the past, before I started the process of vacating the premises, I was very sceptical, because I did not believe that an agency could be fair and refund the whole deposit for a perfectly cleaned flat left in perfect condition. Fortunately, I was very positively surprised. I was treated very fairly. The moving-out process managed by Johan was smooth and well-organized, and any concerns have been promptly addressed. I have received my deposit in 100%. It was evident that the DJ Alexander agency prioritizes the needs and satisfaction of their clients. Overall, my experience with DJ Alexander has been faultless. I would not hesitate to recommend their services to anyone seeking a reliable and professional letting agency. Thank you!

Lukasz · 7 June 2024 · DJ Alexander Aberdeenshire